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Skills:

Teaching

Job type:

Full-time

• Teaching a wide range and levels of programmes, or specialist area, to an outstanding/good level.
• Prepare teaching and learning strategies with schemes of work and lesson plans.
• Liaise and work in partnership with Minor Hotel practitioners in the development of curriculum, schemes of work, lesson plans and teaching strategies.
• Develop innovative teaching materials and integrate these through various Information Learning Technology platforms.
• Setting, assessing and recording of students' work according to the procedures outlined by the Institute.
• Effective tutoring and supporting individuals, being responsible for classroom management and decision making.
• Timely marking of registers to ensure accurate data and early interventions in relation to attendance.
• Meeting deadlines as timeliness is paramount.
• Developing curriculum to meet the demands of the Hospitality sector and local employers.
• Course moderation and tutor responsibilities.
• Using data effectively to monitor the effectiveness of provision and to identify where early interventions are required.
• Having a flexible approach to attending open evenings, parents' events, promotional events etc.
• Undertaking professional development to keep up to date with legislation, initiatives and good practice.
• Accompanying students on external visits as required.
• Positively contribute to a safe learning and work environment ensuring compliance with Health and Safety, Equality and Diversity and Safeguarding.
• Any other duties commensurate with the post.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Skills:

Thai

Job type:

Full-time

• Be the go-to contact for employee questions, concerns and grievances listen, document, investigate fairly, and drive issues to a clear resolution.
• Conduct workplace investigations (misconduct, complaints, policy breaches) impartially and confidentially, and recommend fair, lawful outcomes.
• Coach and support managers on disciplinary action, warning letters, probation reviews, performance issues and offboarding, so every step follows due process.
• Keep MDPI compliant with the Labour Protection Act, Labour Relations Act, Social Security and related regulations; help maintain the employee handbook and work rules.
• Manage employee records for ER cases, track resolution times, and report trends (grievances, discipline, attrition) to HR leadership.
• Run engagement, wellbeing and retention initiatives surveys, exit interviews, and follow-up actions and help nurture our international, supportive culture.
• Support HR policy communication and training on conduct, ethics and workplace standards.
• Bachelor's degree in Human Resources, Law, Political Science, Psychology, Public Administration or a related field.
• 1-4 years' experience in HR with real exposure to employee relations, discipline or labour-law matters.
• Good knowledge of Thai labour law and employee relations practices.
• HR or labour law certification (e.g., PMAT, SHRM-CP, aPHRi/PHRi, CIPD) is an advantage.
• Experience handling investigations, mediation, grievances, or liaising with the Social Security Office, Labour Court, and other labour authorities is preferred.
• Good command of English and Thai, both spoken and written. / TOEIC 700+.
• Excellent communication, listening and problem-solving skills; calm, discreet and trustworthy with sensitive situations.
• Organised, detail-oriented, and comfortable keeping accurate, confidential records.
• 5 working days a week.
• Performance bonus, annual bonus and position allowance.
• Group health insurance, social security and annual physical check-up.
• Annual leave, sick leave and traditional leave; flexible working hours; company laptop.
• Internal and external training, plus the chance to travel to other MDPI offices abroad.
• An international, friendly team, activity fund, snacks and a birthday activity fund in a modern office at The Ninth Towers Grand Rama 9 (MRT Rama 9).

Skills:

Microsoft Office, HACCP

Job type:

Full-time

• วิเคราะห์ความต้องการบุคลากรจากหัวหน้างาน/ผู้บริหาร.
• จัดทำและประกาศรับสมัครงานในช่องทาง ให้กับโรงงานผลิตอาหาร.
• ทำกิจกรรมด้านแรงงานสัมพันธ์ และข้อบังคับการทำงาน.
• ดำเนินการ ประสานงาน ด้านการพัฒนาฝึกอบรมในโรงงาน.
• รวบรวมตารางการทำงาน ใบลา และประสานงานกับสำนักงานใหญ่.
• จัดทำเอกสารรับรองระบบข้อกำหนด GHP, HACCP, ISO และอื่่นๆ.
• ดำเนินการตามที่ได้รับคำสั่งจากผู้บังคับบัญชา.
• วุฒิปริญญาตรี ทุกสาขา.
• มีประสบการณ์ 3 ปีขึ้นไป ด้านแรงงานสัมพันธ์, สรรหา, การจัดอบรม และการตรวจระบบคุณภาพต่างๆ.
• มีประสบการณ์ด้าน รับรองระบบข้อกำหนด GHP, HACCP, ISO และอื่่นๆ.
• ใช้โปรแกรม Microsoft Office โดยเฉพาะ EXCEL ได้อย่างดี.
• สามารถเข้าทำงาน 7:00 น.ได้ และสามารถทำงานร่วมกับผู้อื่นได้ดี.
• สามารถเริ่มงานได้ทันที จะพิจารณาพิเศษ.
• อาหารทานฟรี 1 มื้อ.
• เครื่องแบบพนักงาน.
• ประกันชีวิตและอุบัติเหตุกลุ่ม.
• วันหยุดพักผ่อนประจำปี ตามอายุงาน (ุ6 - 12 วัน).
• วันหยุดนักขัตฤกษ์ประจำปี 13 วัน รวมวันแรงงาน.
• การปรับประเมินผลการปฏิบัติงานประจำปี.
• โบนัสตามผลงานและผลประกอบการ (ขึ้นกับผลประกอบการ).
• อื่น ๆ ตามโครงสร้างบริษัท.

Skills:

Recruitment

Job type:

Full-time

• Recruitment & Sourcing.
• Execute end-to-end TSR recruitment activities, including sourcing, screening, interviewing, and hiring.
• Proactively source candidates through multiple channels such as job portals, referrals, recruitment vendors, social media, and walk-ins.
• Support and execute recruitment campaigns (e.g. referral campaigns, buy-out campaigns, vendor sourcing).
• Screening & Selection.
• Conduct initial interviews (phone and/or onsite) to assess candidates' suitability for TSR roles.
• Evaluate candidates' communication skills, sales mindset, and cultural fit.
• Coordinate interviews and selection processes with hiring managers and operations teams.
• Onboarding & Coordination.
• Coordinate onboarding processes for new TSRs to ensure timely joining.
• Liaise with Recruitment Admin / HR teams on documentation, system entry, and licensing requirements.
• Ensure new hires understand job roles, policies, and onboarding timelines.
• Manpower Tracking & Reporting.
• Track recruitment pipeline, hiring status, and joining conversions.
• Prepare regular recruitment reports (e.g. hiring progress, source effectiveness).
• Monitor recruitment effectiveness against targets and timelines.
• Stakeholder & Vendor Management.
• Work closely with internal stakeholders (Operations, Sales Management, Training, HR Admin).
• Coordinate with recruitment vendors and external partners to ensure candidate quality and timely delivery.
• Maintain positive candidate experience throughout the recruitment process.
• Compliance & Governance.
• Ensure all recruitment activities comply with internal policies and regulatory requirements (e.g. OIC, PDPA).
• Maintain accurate recruitment records and documentation for audit and governance purposes.
• Prudential is an equal opportunity employer.
• We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with.
• individual physical or mental health requirements.

Skills:

Employer Branding, Branding, Payroll, English

Job type:

Full-time

• Develop and execute group-wide HR strategies, workforce plans, manpower budgets, and organization structures.
• Lead full-cycle recruitment, selection, hiring, onboarding, employer branding, and employee retention initiatives.
• Oversee compensation, benefits, payroll coordination, performance management, salary reviews, and annual bonus processes.
• Manage HRMS/HRIS, employee data governance, HR analytics, dashboards, and digital HR workflows.
• Develop and maintain HR policies, procedures, job descriptions, job evaluation, job grading, and salary structures.
• Drive learning and development, talent management, succession planning, career paths, and individual development plans.
• Manage employee relations, disciplinary processes, grievance handling, investigations, and HR communications.
• Ensure compliance with labor laws, PDPA requirements, company policies, audit standards, and corporate governance.
• Oversee HR operations, shared services, office administration, vendors, contracts, facilities, and related budgets.
• Lead and develop HR teams while providing professional HR advice to senior management and business units.
• QualificationsBachelor s degree or higher in Human Resources, Business Administration, Political Science, Psychology, Organization Management, Law, or a related field. A relevant master s degree is an advantage.
• At least 8-10 years of experience in HRM or full-function HR, including a minimum of 3 years in a supervisory or managerial role..
• Proven experience supporting multiple business units, corporate offices, and operational or manufacturing sites.
• Strong knowledge of workforce planning, recruitment, compensation and benefits, performance management, employee relations, labor law, and HR compliance.
• Experience with HRMS/HRIS, HR analytics, dashboards, and employee data governance.
• Proficiency in Microsoft 365, Excel, PowerPoint, and preferably Power BI or related analytical tools.
• Good command of English for business communication, coordination, presentations, and documentation.

Skills:

English

Job type:

Full-time

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• Bachelor's Degree in any related fields, Master's Degree in Human Resources would be an advantage.
• At least 10 years of strong experience in Compensation and Benefits.
• Experience in Compensation and Benefits, Reward & Recognition in Real Estate business would be a plus.
• Professional in negotiating and convincing others.
• Good command of English language, computer literate.
• Result orientation, positive attitude, adaptable/flexible, initiative, and well-organized.
• Ability to work under pressure.
• Roles and.
• Designs the set of different compensation and benefits policies.
• Leads the compensation planning and review process,which includes creating guideline on benchmark data.
• Coordinates compensation process like the salary planning, bonus planning and incentive schemes development.
• Manages and develops Compensation and Benefits team.
• Manages the daily of all benefit plans,reconcile issues and audit the compensation and benefit system for accuracy.
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Skills:

English, Thai

Job type:

Full-time

• Bangkok, Thailand.
• R0139520.
• Hitachi Rail (Thailand) Limited.
• Communications & Corporate Affairs.
• Full time.
• No.
• About Us.
• A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.
• As Hitachi Rail, we are advancing rail signalling and safety solutions to ensure safe and efficient railway operations worldwide.
• Our technologies help to bring billions of people reliably to their destinations by rail every year - making sustainable mobility a reality.
• Training Manager - Fixed Term Contract (Ref.No. R0139520).
• at our location in.
• Thailand, Bangkok.
• Training Document Management.
• Training Philosophy, Objectives and Methodology.
• Competency Assessment Methods and Certification Framework.
• Maintenance Training Matrix.
• Individual Training Plans.
• Plans of Instruction.
• Training Manuals (instructor guides, trainee guides, assessments).
• Maintenance Training Schedule.
• Training Delivery and Management.
• Plan and manage end-to-end delivery of training for BEM maintenance managers, supervisors, and technical staff across maintenance Levels 1 to 4.
• Fully manage and supervise all training sessions, including where BEM's own Key Instructors are involved.
• Ensure all training is completed no later than three months before the Public Demonstration Run for MRT Orange Line East Section 1.
• Coordinate Level 4 overhaul training schedule with BEM and MRTA as required.
• Coordination and Stakeholder Management.
• Liaise with the AFC Equipment Supply Contractor to ensure training equipment availability.
• Arrange and manage transport to site for all training activities.
• Work closely with BEM's Representative on all training approvals, scheduling, and progress reviews.
• Accommodate MRTA staff participation across all training courses.
• Certification and Compliance.
• Assess and certify BEM staff competency through theoretical and practical assessments against the agreed competency matrix.
• Apply and enforce attendance.
• requirements: minimum 80% for standard training, 100% for safety-critical modules.
• Issue certificates to trainees who meet the required standard.
• Records and Reporting.
• Maintain comprehensive Training Records for each trainee, covering attendance, participation, and assessment results.
• Submit records to BEM monthly throughout the mobilization period.
• Provide attendance records, photographic evidence, trainee evaluations, and assessment summaries within 14 days of each training event.
• Ensure Training Records are audit-ready to support milestone payment claims at each contractual payment trigger.
• Report progress to the Project Manager.
• Mandatory.
• Experienced in maintenance training.
• Demonstrated experience managing training program setup and delivery within a railway operations company, specifically in the maintenance field.
• Proven track record designing and delivering multi-level technical training programs.
• Excellent English communication skills, both written and spoken to communicate with stakeholders.
• Preferred.
• Experience in AFC, ticketing systems, or M&E railway systems.
• Familiarity with Thai transit authority processes and client environments (BEM, MRTA).
• Experience working within contractor-operator contractual frameworks.
• Proficiency in developing competency frameworks and assessment tools.
• Contract Terms.
• This is a fixed-term contract position and is not a permanent role.
• Our Talent Acquisition Team is looking forward to hearing from you.
• We look forward to receiving your application in just a few clicks via our career portal.
• For further information about Hitachi Rail as an employer visit us on.
• www.hitachirail.com/careers.
• About us.
• Our motivation is the mobility turnaround. To achieve this, our teams find innovative products and solutions that ensure the operation and reliability of the entire rail network and increase capacities on the rails.
• Stronger together.
• Networking through internal networks and working in international teams.
• Together, we are laying the foundations for the digitization of the rail around the world, to get people safely to their destinations and to their loved ones!.
• A secure and permanent job with a global company.
• Notes.
• Equal opportunities and self-determined participation of severely disabled persons and persons of equal status as well as respectful cooperation are firmly anchored principles within Hitachi Rail and its subsidiaries. We also aim to offer all our equal opportunities to start a career and to receive training and further education in our company. We consciously promote diversity and togetherness in our teams.
• Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at.
• https://www.hitachirail.com/careers.
• At Hitachi Rail, there is a place for everyone.
• We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view.
• It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
• We would be delighted if you would be one of our followers at.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Recruitment, Assembly, YouTube, English

Job type:

Full-time

• This role is based in Bangkok; relocation support will be provided.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Recruitment

Job type:

Full-time

• Recruitment & Sourcing.
• Execute end-to-end TSR recruitment activities, including sourcing, screening, interviewing, and hiring.
• Proactively source candidates through multiple channels such as job portals, referrals, recruitment vendors, social media, and walk-ins.
• Support and execute recruitment campaigns (e.g. referral campaigns, buy-out campaigns, vendor sourcing).
• Screening & Selection.
• Conduct initial interviews (phone and/or onsite) to assess candidates' suitability for TSR roles.
• Evaluate candidates' communication skills, sales mindset, and cultural fit.
• Coordinate interviews and selection processes with hiring managers and operations teams.
• Onboarding & Coordination.
• Coordinate onboarding processes for new TSRs to ensure timely joining.
• Liaise with Recruitment Admin / HR teams on documentation, system entry, and licensing requirements.
• Ensure new hires understand job roles, policies, and onboarding timelines.
• Manpower Tracking & Reporting.
• Track recruitment pipeline, hiring status, and joining conversions.
• Prepare regular recruitment reports (e.g. hiring progress, source effectiveness).
• Monitor recruitment effectiveness against targets and timelines.
• Stakeholder & Vendor Management.
• Work closely with internal stakeholders (Operations, Sales Management, Training, HR Admin).
• Coordinate with recruitment vendors and external partners to ensure candidate quality and timely delivery.
• Maintain positive candidate experience throughout the recruitment process.
• Compliance & Governance.
• Ensure all recruitment activities comply with internal policies and regulatory requirements (e.g. OIC, PDPA).
• Maintain accurate recruitment records and documentation for audit and governance purposes.
• Prudential is an equal opportunity employer.
• We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with.
• individual physical or mental health requirements.

Skills:

Product Development, Recruitment, Power point, Data Entry, Cloud Computing

Job type:

Full-time

• Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. Educational requirements may vary by geography. Notes This.
• is not intended to be an exhaustive list of all.
• of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Skills:

Leadership Skill

Job type:

Full-time

• Support and partner with the Senior People Lead on the definition and execution of global and local policy and change initiatives and understand the impacts of the changes planned.
• Partner with function leads and middle managers to collaborate on creating and delivering the functional priorities and plan, providing strategic guidance.
• Leverage data analytics in driving business solutions and decisions and support with the delivery of operational processes and leverage insights and data and translate ...
• Lead and advise on talent management practices within assigned business unit related to workforce planning, talent acquisition strategy planning, leadership development, employee development, career and succession planning and talent mobility, approving job requisitions.
• Build end-to-end capabilities that accelerate consumer-centric growth and operational excellence.
• Manage works council relations and provide guidance to HR to ensure successful implementation of labor policies and compliance with laws and agreements.
• Consult on overhead management.
• What you will bring.
• HR leader with an active curiosity, insight orientation and external perspective about people and business performance.
• Broad generalist HR skills across a range of populations with increasing responsibility ideally within FMCG/CPG.
• Ability to develop strong partnerships with function leaders.
• Ability to create a change strategy and lead complex and transformation change.
• Ability to engage, inspire, and influence people.
• Future focused by thinking ahead and anticipating new opportunities, leverages an outside in perspective through understanding of market trends.
• More about this role.
• Job specific.
• Travel.
• Country to country Relocation support available through our Global Mobility Policies.
• Business Unit Summary.
• Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like _Oreo_ and _Tiger _biscuits, _Kinh Do_ mooncakes, _Jacob's _crackers, _Cadbury Dairy Milk_ chocolate, _Tang_ powdered beverage, _Halls_ candy and _Eden_ cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.
• Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• Job Type.
• Regular.
• HR Strategy.
• Human Resources.

Skills:

Enthusiastic, Thai

Job type:

Full-time

We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us. As Thailand's first bank, Siam Commercial Bank firmly grows and want to be "The Most Admired Bank" in Thai people's heart. Our secret that always hold customers' heart with us as are the best service from our staff and continually product inventions to serve all type of our customers. Thanks to the talent that comes and stays with us, we continue to dominate the kingdom's banking industry through innov ...

Skills:

Data Analysis, Recruitment, Teaching, English, Thai

Job type:

Full-time

• Deliver engaging and effective Mathematics lessons in both of Thai and English that build student confidence, critical thinking, and problem-solving skills.
• Curriculum Execution.
• Develop and implement lesson plans, learning objectives, and teaching materials aligned with school policies.
• Student Assessment & Evaluation.
• Design and administer assessments, mark assignments and exams, and provide timely feedback, all in compliance with institutional and governmental guidelines.
• Performance Tracking.
• Monitor individual and class-wide performance data to identify learning gaps and adjust instruction accordingly.
• Professional Learning.
• Take part in training programs to strengthen teaching methods, classroom management, and assessment strategies.
• School Engagement.
• Support school-wide events such as open houses and orientations to promote a strong academic community and build meaningful connections with students and families.
• What You'll Bring.
• Native Thai speaker with excellent English communication skills.
• Bachelor's degree or higher in Mathematics or a closely related field.
• Proven ability to teach Mathematics in English to junior high school students (ages 13-15).
• Preferred English proficiency: TOEIC 900+, TOEFL iBT 90+, or IELTS 6.5+.
• Strong curriculum design skills, with experience in lesson planning and syllabus development.
• Solid understanding of student assessment and educational evaluation practices.
• Cultural awareness and a commitment to creating an inclusive, respectful learning environment for all students.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

Skills:

Microsoft Office, Enthusiastic

Job type:

Full-time

• บันทึกข้อมูลการเข้า-ออกงานของพนักงาน เช่น การจัดทำรายงานเวลาเข้า-ออกงาน, การตรวจสอบความถูกต้องของข้อมูลในระบบ, และการประสานงานกับฝ่ายที่เกี่ยวข้องหากพบความผิดปกติ.
• งานด้านธุรการอื่น ๆ ที่เกี่ยวข้องอาจรวมถึงการจัดทำเอกสาร, การดูแลแฟ้มประวัติพนักงาน, การจัดเตรียมเอกสารสำหรับการอบรมหรือประชุม.
• ประสานงานกับหน่วยงานภายในและราชการเช่น การติดต่อเพื่อส่งเอกสารราชการ, การดำเนินการตามข้อกำหนดของกฎหมายแรงงาน, หรือการจัดการเรื่องสิทธิประโยชน์ของพนักงาน.
• สามารถทำงานอื่นๆ ตามที่ได้รับมอบหมาย.
• เพศชาย/หญิง อายุ 20-40 ปี.
• วุฒิการศึกษา ปวช./ปวส. สาขาที่เกี่ยวข้อง.
• มีความรู้และทักษะการใช้โปรแกรม.
• Microsoft Office.
• โดยเฉพาะ Excel.
• มีมนุษย์สัมพันธ์ดี และสามารถทำงานร่วมกับผู้อื่นได้.
• หากมีประสบการณ์ด้านงานบุคคลหรือธุรการ อย่างน้อย 1-2ปี จะพิจารณาเป็นพิเศษ.
• สามารถปฏิบัติงานที่ บริษัท ธนาคารไทยพาณิชย์ ศูนย์ฝึกอบรม จำกัด จังหวัดชลบุรี (มีอาหาร และที่พักฟรี).
• We're committed to bringing passion and customer focus to the business.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

Skills:

Data Analysis, Recruitment, Teaching, Thai

Job type:

Full-time

• LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together. Our dream is to serve as a private "ministry of education," upgrading education nationwide and preparing every learner for the future.
• Our flagship schools Crest School and Mastery School are at the forefront of educati ...
• Education.
• We empower students to explore their passions and excel in their chosen fields, leveraging resources from our sister companies OnDemand, EduSmith, Appa, and Ignite to enhance academic and career readiness. At Crest School, we nurture a global mindset by fostering an environment that embraces diversity and encourages open-mindedness.
• Join us and guide the next generation as they design, pursue, and master their own paths to success.
• What You'll Drive.
• Curriculum, Pedagogy & Differentiated Learning.
• High-Quality Teaching & Learning: Design and deliver inspiring, rigorous, and inclusive Chemistry that challenge and motivate pupils across all ability levels.
• Curriculum Alignment & Mapping: Implement and refine schemes of work, lesson plans, and reflective teaching practices in strict alignment with the British National Curriculum, relevant Examination Boards (e.g., Cambridge, Edexcel), and Ministry of.
• Education standards.
• Differentiated Instruction: Apply sophisticated differentiation strategies to cater to the diverse learning needs, language proficiencies, and individual profiles of pupils, ensuring equitable access to the curriculum.
• Assessment, Examination Preparation & Data Tracking.
• Rigorous Examination Preparation: Structure and execute comprehensive test preparation frameworks for external examinations (including Mock Exams, A-Levels or equivalent), ensuring pupils are thoroughly equipped with examination techniques and content knowledge.
• Academic Intervention & Support: Provide targeted booster, remedial, and extension sessions based on ongoing data analysis and pupil requests to bridge learning gaps and stretch high-achieving pupils.
• Holistic Assessment Practices: Utilize robust formative and summative assessment methodologies (including written coursework, oral presentations, and standardized essays) to accurately evaluate pupil performance against established benchmarks.
• Data-Informed Monitoring: Systematically track, analyze, and record pupil attainment and progress data to generate actionable insights and maintain accurate profiles within the school's Management Information System (MIS).
• Pastoral Care, Pupil Well-being & Safeguarding.
• Holistic Pupil Development: Lead and facilitate pupil success initiatives and well-being programmes, such as the Symphony of Life initiative, to promote personal development, resilience, and positive mental health.
• Safeguarding & Child Protection: Uphold the school's Safeguarding and Child Protection policies with the utmost diligence, ensuring a secure environment and reporting any pastoral or safety concerns immediately through the designated safeguarding channels.
• Pastoral Interventions: Actively identify pupils requiring additional pastoral, academic, or emotional support, and coordinate with the pastoral team to implement timely, structured interventions.
• Classroom Management & Culture: Maintain a structured, purposeful, respectful, and inclusive classroom environment that reflects the school's ethos and is highly conducive to academic excellence.
• Enrichment, Extra-Curricular & Community Engagement.
• Project & Experiential Learning: Initiate, design, and oversee educational projects, including leading subject-specific Clubs and managing comprehensive educational visits (both day trips and residential trips). Ensure all off-site activities securely bridge academic theory with real-world experiences while strictly adhering to Risk Assessment protocols.
• Parent Stakeholder Communication: Maintain professional, transparent, and constructive communication channels with parents and guardians regarding pupil progress, attainment, and targets.
• Whole-School Contribution: Actively contribute to school-wide events and community initiatives, including Open Days, parent-teacher conferences, orientations, and marketing/admissions events.
• Continuous Professional Development (CPD): Engage proactively in the school's CPD programmes, Professional Learning Communities (PLCs), and external training to continually refine pedagogical skills and subject knowledge.
• Other Duties.
• Any Other Reasonably Assigned Duties: Undertake any other professional.
• as reasonably requested by the Head of Academic Affairs, Head of Programme or School Leadership Team to support the operational and academic success of the school.
• What You'll Bring.
• Bachelor's degree or higher in.
• Education, Chemistry or a related field (applicants with other degrees and significant teaching experience are also welcome).
• Experience teaching to secondary school students.
• Skilled in curriculum and syllabus development, lesson planning, and classroom delivery.
• Deep understanding of educational evaluation methods and curriculum standards.
• Strong cross-cultural awareness with the ability to create an inclusive, supportive learning environment for students from diverse backgrounds.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

Skills:

Data Analysis, Recruitment, English, Thai

Job type:

Full-time

• LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together. Our dream is to serve as a private "ministry of education," upgrading education nationwide and preparing every learner for the future.
• Our flagship schools Crest School and Mastery School are at the forefront of educati ...
• Education.
• We empower students to explore their passions and excel in their chosen fields, leveraging resources from our sister companies OnDemand, EduSmith, Appa, and Ignite to enhance academic and career readiness. At Crest School, we nurture a global mindset by fostering an environment that embraces diversity and encourages open-mindedness.
• Join us and guide the next generation as they design, pursue, and master their own paths to success.
• What You'll Drive.
• Academic & Behavioral Support - Oversee the academic journey, well-being, and behavioral development of assigned students while supporting portfolio creation and student goal-setting.
• Parent Communication - Maintain proactive and transparent communication with parents about student progress, concerns, and achievements.
• Cross-functional Collaboration - Work closely with subject teachers and school staff to ensure consistent student support and smooth daily operations.
• Activity Supervision - Monitor student conduct during school events, extracurricular activities, clubs, and off-site programs.
• Guidance & Physical.
• Education.
• Assessment - Evaluate student participation and progress in guidance and PE activities in line with curriculum standards.
• Strategically develop and monitor individual academic roadmaps to ensure students meet the specific entry requirements of their target universities, both locally and internationally.
• Additional Duties - Support other student and parent-related activities and responsibilities as assigned.
• What You'll Bring.
• Thai nationality with strong English proficiency.
• Bachelor's degree in.
• Education, with a major in Guidance and Counselling, Educational Psychology, or a related field.
• Experienced in student counselling or academic support roles, with expertise in advising high school students (ages 15-19) on academic, emotional, and life management issues.
• Proven ability to inspire and guide high school students (ages 15-19) through the complex transition from secondary school to university.
• Ability to supervise students during activities, ensuring their safety and providing basic first aid.
• Understanding of evaluating physical education subjects and learning outcomes for guidance activities.
• Comprehensive expertise in Thai university systems (TCAS) and international platforms such as UCAS, Common App, and global admission trends.
• Experience supporting high school students in academic, emotional, and personal development.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Automation

Job type:

Full-time

• Own the systems the business runs on, and keep them accurate and trusted.
• Connect our systems to each other: the online store, point of sale, payments, banking, and reporting.
• Turn how the business actually works into how the system works, and close the gaps where the two have drifted apart.
• Protect anything touching money or stock: nothing goes live that cannot be checked or reversed.
• Keep data clean, backed up, and where the people who need it can find it.
• The Build.
• Design and ship internal tools we are better off making than buying, and own them once people rely on them.
• Automate recurring manual work across operations, retail, and finance, and show what it saved.
• Build AI-assisted tools for the everyday load: documents, reconciliation, reporting, and internal search.
• Build the reporting that lets leadership see the business without someone assembling a spreadsheet first.
• Set how automated work is monitored, alerted on, and rolled back when it goes wrong.
• Make what you build usable by the people it is for, not only by you.
• Across The Group.
• Own the technology roadmap: decide what we build, what we buy, and what we leave alone, and make the case for it.
• Carry what works across our retail, hospitality, and real estate businesses, so it is not rebuilt from nothing each time.
• Choose and manage the suppliers and platforms behind what you do not build yourself, and take in-house what is better held there.
• What We're Looking For.
• Several years writing code other people depend on, with Python or JavaScript in regular use.
• Things you have built and shipped that people actually used, and can talk about honestly, including what went wrong.
• Real experience connecting systems through their APIs, and the patience to debug it when they disagree.
• Comfortable with databases and SQL, and respect for the care that money and stock data demand.
• Familiar with Linux, version control, and keeping something running once it is live.
• You use AI tools in your own work, and you have a clear view on where they should not be trusted.
• Strong written English. You will live in English documentation and write it too.
• Good Thai communication, spoken and written, because the people using what you build work in Thai.
• Exposure to business systems, ERP, retail, hospitality, or accounting is a real advantage.
• Able to set the technical direction and defend it, not only to carry it out.
• We are open on level. This suits a senior developer who wants a wider remit than one codebase, or a strong mid-level developer ready to step into owning it. Tell us which you think you are.
• You should be someone who is uneasy watching a person do by hand what a system could do reliably, and equally uneasy automating something whose correctness they cannot check.
• What This Is Not.
• Not a help desk seat. In a small team you will sometimes fix what is in front of you, but printers and passwords are not the job.
• Not a configuration role. You will write software, not only tick boxes in an admin screen.
• Not a role where you file a ticket and wait for an outside supplier. You choose them, and you are the person who understands it.
• Not a role that waits for a full specification. Much of the time you will work out what should be built.
• Not an AI research post. We care about what runs on Monday morning, not what demos well.
• Not complex bureaucracy. We work with clarity and intent.
• Why Join.
• You will own the systems layer of a growing independent group at the point where it is being rebuilt, with direct access to leadership and no committee between you and a decision.
• The scope is genuinely broad: retail, hospitality, and real estate, in one house. You will decide what gets built, build it, and watch people use it within weeks. If the next few years should be the ones where you grow into owning a group's technology, this is that seat.
• How to Apply.
• Send your CV and something you built to [email protected].
• Subject: IT & Automation Lead Application.
• P.S. Find a way. Tell us about something in a business you have worked in that should have been automated and was not. Why do you think it never happened?.

Skills:

Enthusiastic

Job type:

Full-time

• We're committed to bringing passion and customer focus to the business.*.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*.
• Role and Responsibility.
• Co-ordinate with the engineers, training supervisors, Production supervisors, and other concerns to review and update the training materials for specific processes and stations.
• Conduct training and evaluation to certify/recertify employees.
• Perform on-the-job training for employees and ensure they are qualified for their jobs.
• Training and monitoring (e.g. - Training material, OJT Training period etc.) employees at their workstation.
• Provide details and training recommendations to employees within the organization so that employees receive appropriate knowledge and skills to perform their duties.
• Required Qualification.
• Vocational Certificate degree in any field.
• Good human relations, enthusiastic about work, and can learn new tasks well.
• Can work under pressure.
• Be a mentor to operators and have a service Mind.
• Able to use basic computer programs well such as Window office.
• We are an equal opportunity employer and value diversity at our company. *.
• We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. *.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. *.
• Please contact us to request accommodation.*.