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Experience:

3 years required

Skills:

English, Thai

Job type:

Full-time

• Client & Survey Coordination: Guide clients through survey preparation, submitting employee data, survey settings, timelines, and custom questions..
• Survey Setup: Configure surveys in the WorkVenture Admin Panel and coordinate additional technical requirements with our internal IT team..
• Project Management: Track deadlines, follow up on required information, and keep clients and internal team aligned throughout the project..
• Reporting & Celebration: Coordinate the final report meeting, dashboard guidance, props and certificates delivery and help organize on-site celebration activities..
• Certification Promotion: Support clients in using their Best Places to Work badges across career pages, job boards, social media, and other communication channels..
• Employer Branding Support: Assist with other WorkVenture Employer Branding projects, including video productions, events, and general project coordination..
• Bachelor s degree in any field..
• Strong organizational skills and attention to detail..
• Confident and professional when communicating with clients..
• Able to manage several projects, deadlines, and follow-ups at the same time..
• Fluent in Thai with good working proficiency in English..
• Comfortable using online systems, spreadsheets, and administrative tools..
• Proactive, responsible, flexible, and willing to help wherever coordination is needed..
• Experience in project coordination, client service, events, HR, or Employer Branding is beneficial but not required..
• Salary.
• THB 25,000 - 30,000 per month, depending on experience and qualifications.
• Why Join Us?.
• You will work with well-known companies, gain hands-on experience in employee engagement and Employer Branding, and manage projects with a visible impact - from survey insights to company-wide certification celebrations..

Experience:

1 year required

Skills:

English

Job type:

Full-time

The role focuses on delivering efficient operations and quality customer service at True Sphere, a co-working space at Suvarnabhumi Airport. Key Responsibilities: Co-working & Service - provide food and beverage services to customers and share information about True Sphere benefits and Black Card privileges. Sales & Operations - function as a cohesive team member while managing daily operations, finances, inventory, and systems. Responsibilities include product recommendations and preventing fraud to protect company interests. Customer Support - handle customer complaints professio ...

Experience:

5 years required

Skills:

Architecture, Salesforce, Vietnamese

Job type:

Full-time

• LI-Y.
• Unleash Your Potential.
• When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and.
• be your best., and our AI agents accelerate your impact so you can.
• do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world.
• Accommodations.
• If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this.
• Accommodations Request Form.
• Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our.
• Candidate Privacy Statement.
• for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
• Know your rights: workplace discrimination is illegal.
• Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Experience:

1 year required

Skills:

English, Thai

Job type:

Full-time

• Welcome to Divyne!.
• You.
• are passionate about building relationships and have an interest in the beauty and skincare industry, with an understanding of the importance of effective communication. Perhaps you're establishing meaningful relationships with customers already, or maybe you're looking for an opportunity in a modern, international startup environment where you're not fighting against outdated ideas. Generally, you're ecstatic when y ...
• We.
• are growing fast and looking for a tenacious.
• Customer Relations and Sales Associate.
• with a modern, international mindset to work with us to help us continue to grow the Divyne brand as we expand across Southeast Asia.
• To frame the role further, as our new.
• Customer Relations and Sales Associate,.
• you will work closely with the team lead to strategize and execute on the best ways to help our customers, and provide product recommendations that help to solve their beauty needs. As a digitally-native brand, we are one of the fastest growing beauty brand companies in Thailand that puts a lot of care and attention to our customers, so this is a unique opportunity to learn from the best.
• Taking care of customers queries through chat support and phone calls, as well as radiating a positive energy when interacting with them.
• Working closely with your team to create an enjoyable experience for the customers after an order has been made.
• Learning about the company's products and understanding the key selling points that make the Divyne products special.
• Be excited about collaborating with the other members of your team and contribute ideas to ease the selling process.
• Working in a rotation-based system for 5 days/week.
• This opening is an early career opportunity for you to have a direct impact on Divyne's growth and for the right person, there is a chance to be given a lot of creative freedom and fast career progression if the right attitude and commitment is shown.
• Degree in any field (as long as you have a splendid way with words!).
• 1 year of related experience (fresh grads are welcome too!).
• Passionate about customer care and building long-lasting relationships.
• Deeply interested in trend-changing beauty and skincare products.
• Native Thai with good English skills, both written and spoken.
• Exposure to effective selling strategies would be a big advantage, but communicating productively and strategically is essential.
• Ability to work under pressure and having a growth mindset.
• A real desire to learn and grow fast as part of an ambitious and young team.
• Chance to be part of building an industry-challenging brand and company.
• Competitive salary and an opportunity to move up fast.
• Very fast progression potential for the right person.
• Become part of a high-performing and internationally-minded team.
• Transparent and collaborative company culture (understand our culture better at.
• careers.divyne.com.
• Modern and private office building - 5 minutes from Bearing BTS (by motorbike).
• Take part in fun team-building activities from time to time.
• Profit share program that offers uncapped bonus potential based on company performance.

Experience:

1 year required

Skills:

Thai

Job type:

Full-time

• บริหารจัดการทีมแม่บ้าน วางแผนทำความสะอาด จัดตารางการทำงานของพนักงาน ควบคุมวินัย และตรวจเช็คการทำงานของแม่บ้านประจำวัน.
• ตรวจสอบมาตรฐานความเรียบร้อยและความสะอาดของพื้นที่ ให้เป็นไปตามมาตรฐานที่กำหนด.
• แก้ไขปัญหาเฉพาะหน้า ประสานงานระหว่างลูกค้ากับผู้ว่าจ้าง และประสานงานกับแผนกอื่น.
• รับเรื่องร้องเรียนจากลูกค้า และประสานงานกับฝ่ายซ่อมบำรุงในกรณีอุปกรณ์ชำรุด.
• ควบคุมการเบิกจ่ายอุปกรณ์ทำความสะอาด.
• ตรวจงานอื่นๆที่เกี่ยวข้อง.
• วุฒิปวส หรือ วุฒิปริญญาตรีทุกสาขา.
• ผู้หญิง อายุ 35-55 ปี.
• มีประสบการณ์การเป็นผู้จัดการ พนักงานทำความสะอาด.
• มีความรู้หรือจับเครื่องขัดล้างออโต้เป็น.
• รู้ขั้นตอนการทำความสะอาด.
• เวลางาน 09.00-21.00 ทำงาน 6 วันต่อสัปดาห์ หยุด 1 วัน.
• กองทุนประกันสังคม.
• กองทุนทดแทน.
• ประกันชีวิตกลุ่ม (กรณีเสียชีวิต).
• วันหยุดพักร้อนประจำปี.
• วันนักขัตฤกษ์จ่าย 2 แรง.
• ส่งresume ได้ที่ Email: [email protected].
• ติดต่อหรือไอดีไลน์ 0613910044.

Experience:

1 year required

Job type:

Full-time

• ตัดต่อคลิปวิดีโอ.
• ถ่ายคลิปวิดีโอ.
• งานอื่นๆ ที่ได้รับมอบหมาย.
• วุฒิปริญญาตรี สาขาใดก็ได้.
• สามารถใช้โปรแกรมคอมพิวเตอร์พื้นฐานได้.
• มีมนุษย์สัมพันธ์ดี ตรงต่อเวลา.
• มีประสบการณ์ 1 ปีขึ้นไป.
• วันหยุดพักผ่อน 6 วัน/ปี เมื่อทำงานครบ 1 ปี.
• เบี้ยเลี้ยงอาหารกลางวัน.
• ประกันสังคม.
• เบี้ยขยัน.
• ทำงานวันจันทร์ - เสาร์.
• เวลา 08.30 - 17.30 น.

Experience:

2 years required

Skills:

Able to work as a shift, Creative Thinking, Good Communication Skills, High Responsibilities, Leadership Skill, Thai

Job type:

Full-time

• โทร: 056-705-953-7 หรือ 089-895-0667.
• อีเมล: [email protected].
• Line ID: 0898950667.

Experience:

2 years required

Skills:

Able to work as a shift, Creative Thinking, Good Communication Skills, High Responsibilities, Leadership Skill, Thai

Job type:

Full-time

• โทร: 056-705-953-7 หรือ 089-895-0667.
• อีเมล: [email protected].
• Line ID: 0898950667.

Experience:

2 years required

Skills:

Thai

Job type:

Full-time

• Consult & Advise Clients - Guide clients through fabric choices, style options, and fit preferences to create their perfect garments.
• Take & Process Orders - Capture detailed measurements, specifications, and timelines while ensuring accuracy throughout the process.
• Manage Client Relationships - Build lasting connections by understanding each client's unique style and needs across multiple visits.
• Support Marketing Efforts - Help create content and manage social media presence.
• Coordinate Operations - Liaise between clients and our master tailors, ensuring smooth communication and project flow.
• Good English communication skills.
• Detail-oriented with strong organizational skills.
• Interest in fashion, luxury goods and ready to learn & grow.
• Work in our gorgeous atelier, be part of continuing a proud tailoring tradition, and help shape how we connect with discerning local and global clients who value true craftsmanship. Learn a lot of managing a very fast growing fashion business.

Experience:

2 years required

Skills:

English

Job type:

Full-time

• Develop and implement comprehensive admissions strategies to meet enrolment targets..
• Manage the entire admissions process, from initial inquiry to enrolment, ensuring a smooth and positive experience for prospective students and their families..
• Conduct school tours, open houses, and information sessions to showcase the school s offerings and facilities..
• Maintain accurate and up-to-date records of prospective and current students in the admissions database..
• Customer Service.
• Provide exceptional customer service to prospective and current families, addressing inquiries and concerns promptly and professionally..
• Work closely with other school departments to ensure a cohesive and welcoming experience for all families..
• Bachelor s degree in Marketing, Business Administration, Education, or a related field..
• Experience in admissions, marketing, or a similar role, preferably within an international school setting..
• Strong understanding of digital marketing strategies and tools..
• Excellent communication and interpersonal skills with a customer-focused approach..
• Ability to work independently as well as part of a team, managing multiple tasks and deadlines effectively..
• Proficiency in English and Thai, proficiency in Mandarin is an advantage..
• Proficient in using Microsoft Office Suite and other relevant software..
• Experience in using CRM systems and data management tools..
• Personal Attributes.
• Highly organized with strong attention to detail..
• Creative and innovative thinker with the ability to develop and implement effective marketing strategies..
• Strong problem-solving skills and the ability to think strategically..
• Passion for education and a commitment to promoting the school s mission and values..
• Flexible and adaptable, with the ability to thrive in a fast-paced and dynamic environment..
• Strong work ethic and a high level of professionalism..

Experience:

2 years required

Skills:

Microsoft Office, SAP, ERP, English

Job type:

Full-time

• We are looking for a Customer Service Representative (Order Management) to support the end-to-end order fulfillment process, ensuring customer orders are processed accurately and delivered on time. You will work closely with customers, sales teams, manufacturing plants, warehouses, and logistics providers to coordinate orders from entry through shipment.
• Process and manage customer orders using SAP or similar ERP systems.
• Coordinate order fulfillment from order entry through delivery.
• Follow up with manufacturing plants on production and committed shipment schedules.
• Plan and monitor delivery and shipping schedules with warehouses and logistics providers.
• Liaise with customers, dealers, freight forwarders, and shipping agents regarding order status and shipment arrangements.
• Process order amendments and communicate updates to relevant stakeholders.
• Prepare order status, delivery, and shipment reports.
• Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field.
• 2-5 years of experience in Customer Service, Order Management, Sales Support, Logistics, or Supply Chain.
• Experience using SAP or similar ERP systems.
• Proficient in Microsoft Excel and Microsoft Office applications.
• Strong communication, coordination, and problem-solving skills.
• Good command of English.
• Carrier is An Equal.
• Opportunity/Affirmative.
• Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
• Click on this.
• link.
• to read the Job Applicant's Privacy Notice.

Experience:

5 years required

Skills:

Thai

Job type:

Full-time

• Deliver engaging training and coaching sessions.
• Content Development.
• Create and improve training materials, SOPs, and assessments.
• Operational Knowledge.
• Understand and explain systems, processes, and products effectively.
• Stakeholder Management.
• Collaborate well across teams and drive alignment.
• Talent Assessment.
• Assess candidate potential, learning agility, and role fit.
• AI & Innovation.
• Leverage AI tools to enhance learning and operational efficiency.
• Bachelor's degree in any field.
• 4+ years of experience in Training, Learning & Development, Operations Training, or related fields.
• Experience delivering instructor-led training in operational environments.
• Strong presentation, facilitation, and coaching skills.
• Experience creating training materials and learning programs.
• Comfortable working onsite and conducting face-to-face training sessions daily.
• Strong analytical and problem-solving skills.
• Familiarity with AI tools such as ChatGPT, Gemini, Copilot, or similar platforms is a strong advantage.
• Experience in customer service, SaaS, POS, or merchant-related operations is preferred.

Experience:

1 year required

Skills:

Leadership Skill

Job type:

Full-time

• To take orders and make freight and document pick-up arrangements.
• To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.
• To review, check and verify air export documents as provided by shippers.
• To strictly follow export-handling procedures as established by the management.
• To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities.
• To do shipment tracking and advise local or oversea customers and offices on any discrepancies.
• To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers' complaints.
• To handle & achieve company's quality system such as IO, OPS, Training hours, EXCEL.
• To take up additional assignments as required to meet with the Company needs.
• University graduate, preferably with minimum 1 year's relevant experience.
• Be able to work under pressure and in time frame.
• Good communication in English.
• Chinese speaking is preferrable.
• Well-versed in MS Office.
• Additional Information.
• Expeditors offers excellent benefits.
• Paid Vacation, Holiday.
• Group Medical & Life & Accident Insurance.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Work Location: Head Office, Empire Tower, 44th Floor, South Sathorn Road, Yannawa, Bangkok, Thailand.
• All your information will be kept confidential according to EEO guidelines.

Experience:

5 years required

Skills:

Negotiation, Leadership Skill, Budgeting, English

Job type:

Full-time

• Key Roles and Responsibilities.
• Develop and execute operational and commercial strategies to achieve business objectives and maximize mall performance.
• Drive revenue growth through budgeting, cost control, tenant mix optimization, and commercial initiatives.
• Partner with the Leasing and Marketing teams to attract quality tenants, increase foot traffic, and enhance customer experience.
• Oversee daily mall operations, ensuring high standards of facilities, security, cleanliness, and service quality.
• Lead and develop cross-functional teams, set KPIs, and drive operational excellence.
• Build strong relationships with tenants, government agencies, business partners, and local communities.
• Bachelor's or Master's degree in Business Administration, Marketing, Management, or a related field.
• At least 5 years of experience in shopping center management or retail business operations.
• Strong abilities in strategic planning, team management, and budget control.
• Excellent leadership, communication, and negotiation skills.
• Good command of English in speaking, reading, and writing.
• Additional Information.

Experience:

3 years required

Skills:

Good Communication Skills

Job type:

Full-time

• Liaise with tenants to assume daily point of contact for retailer relationship management.
• Build and maintain closer relationship between tenants and tenant relation team to ensure effective relation and support business goals.
• Provide important information to the tenants on all operational matters to align with standards of products and services, and support business operations effectively.
• Provide advice to tenants on relevant topics such as shop concept, image, merchandise, selling strategies and services to ensure and support effective operations and create alignment.
• Analyze tenant satisfaction surveys to improve operations and identify ways to support tenants appropriately.
• Perform other responsibilities as assigned.
• Bachelor's Degree in related field.
• Minimum of 0-3 years of responsible experience.
• Have understanding in business administration and property management.
• Have good communication skills.
• Have good human relations.
• Have good computer skills.
• Be able to coordinate.
• Skills.
• Additional Information.

Experience:

1 year required

Skills:

Data Analysis, Recruitment, Thai

Job type:

Full-time

• LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together.
• Across 12-plus business units including OnDemand, Ignite, Skooldio, Learn Satit Pattana School, Crest School, and more we reach hundreds of thousands of learners every ...
• We are seeking a dedicated and highly analytical Student Success Officer to act as a personal academic strategist for our students. In this role, you will be the bridge between ambitious goals and real-world acceptance letters. You will design personalized TCAS preparation pathways, review critical portfolios, and manage the expectations of premium families. If you are passionate about data-informed education and love watching students succeed, join us and shape the next chapter of learning in Thailand.
• Join us and shape the next chapter of learning in Thailand.
• What You'll Drive.
• Strategic Academic Consulting: Conduct 1-on-1 strategic sessions to analyze student performance and build hyper-personalized TCAS study plans aligned with target universities and agreed upon by parents.
• Progress Tracking & Feedback: Deliver personalized academic progress reports and constructive feedback every 2 weeks to ensure students stay on track.
• Portfolio Strategy & Auditing: Analyze and provide deep-dive feedback on portfolios for all TCAS channels, ensuring the content, structure, and student identity are compellingly communicated.
• Extracurricular Mapping: Guide students strategically on selecting the right activities, competitions, research papers, camps, and projects that will maximize their portfolio's impact.
• Course Navigation: Recommend ideal academic courses and pathways, always putting the learner's best interest first.
• TCAS Intelligence: Monitor key TCAS timelines, admission criteria updates, and policy shifts to keep students and internal teams ahead of the curve.
• Relationship & Expectation Management: Act as the trusted point of contact for families, managing inquiries and guiding parents through high-stakes decision moments.
• Cross-Functional Synergy: Collaborate with internal departments to ensure the right tools and educational resources are deployed for student growth.
• What You'll Bring.
• Bachelor's degree or higher in Education, Psychology, Science, Engineering, Business Administration, or a related field.
• Minimum 1 year of proven experience in educational counseling, academic path planning, score optimization, or portfolio building.
• Deep, systemic understanding of the TCAS university admission framework, including specific faculty requirements across various rounds.
• Exceptional 1-on-1 communication skills in Thai, with the ability to handle sensitive student data professionally and with high empathy.
• A TOEIC score of 700+ is required.
• Strong multi-tasking and organizational skills, with the ability to maintain composure and perform well under high-pressure timelines.
• A growth mindset with an appetite for staying up-to-date with fast-changing educational trends.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

Experience:

1 year required

Skills:

Data Analysis, Social media, Recruitment, Biology, English, Thai

Job type:

Full-time

• LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together. Our dream is to serve as a private "ministry of education," upgrading education nationwide and preparing every learner for the future.
• OnDemand Education, a cornerstone of LEARN ecosystem, is more than a tutoring servic ...
• Join us and help the next generation turn ambition into achievement.
• What You'll Drive.
• Inform the product and promotion detail to the customers by Call-center system.
• Manage the sale by using online shop.
• Coordinate with the stock teams.
• Monitor any problem in which related to the online shop.
• Promote the promotion and product by Outbound call.
• Inform the information via social media (Facebook, Line@, website).
• Handle reservation code and follow up Expired Code for the customers.
• Handle task as assigned.
• What You'll Bring.
• Bachelor's Degree in Business Administration, marketing, Management or related.
• At least 1 years of working experience in Call-center field.
• Experience in call-center or sale would be highly advantageous.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

Experience:

2 years required

Skills:

SAP, English

Job type:

Full-time

• Serve as the primary point of contact for customers via email, phone, and internal systems, ensuring professional and timely communication.
• Process customer orders and manage delivery-related activities using SAP (e.g., SAP SD, MM module).
• Monitor order status and proactively identify and resolve issues related to order discrepancies.
• Coordinate closely with Sales, Logistics, Warehouse, Finance teams, and other relevant stakeholders to ensure accurate and timely order fulfillment.
• Proactively identify potential issues, develop alternative solutions, and propose recommendations to the Customer Service Manager to minimize business risks and operational impact.
• Support team capability and performance by providing guidance and knowledge sharing, while preparing and maintaining knowledge-based documentation, process guidelines, FAQs, and operational reports for future reference and audit purposes.
• Ensure team practices and daily operations comply with company policies, procedures, and established guidelines.
• Perform other duties as assigned by the line manager.
• Bachelor's degree in any field.
• Good command of English, both written and spoken.
• 2-3 years of experience in Customer Service, Order Management, or Sales Support.
• Experience with SAP is an advantage.
• Strong communication and problem-solving skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Good computer skills, particularly MS Excel, Outlook, and SAP.
• Competitive health + wellness benefit plan.
• Continuous professional development with many opportunities for growth.
• Access to a wide variety of internal and external training courses on our learning system.
• We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
• _This is a fantastic opportunity to build your career with a company who are experiencing rapid growth._.
• At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

Experience:

2 years required

Skills:

Quality Assurance, Recruitment, Thai

Job type:

Full-time

• Flexible on weekends and Public Holiday when team support needed.
• The Contact Center Manager is responsible for overseeing the daily operations of the contact center (Thai, Indonesia, Vietnam markets), ensuring high levels of customer satisfaction, operational efficiency, and team performance. This role manages customer service representatives, drives performance improvements, implements processes, and ensures service quality standards are consistently achieved.
• Operations Management & Human Resources.
• Manage and supervise daily contact center operations (calls, emails, chat channels).
• Ensure service levels, response times, and KPIs are met.
• Develop and implement operational procedures and workflows.
• Monitor call volumes and workforce planning (Roster) to ensure adequate staffing.
• Order and control small assets (PC/monitors) and amenities for the center.
• Coordinate staff recruitment, onboarding and termination with Allegiance as well as welfare benefits contracts.
• Submit Overtime and monthly bonus file to Allegiance.
• Team Leadership.
• Recruit, train, coach, and develop contact center Team Leaders and agents.
• Conduct Monthly and annual performance reviews and provide constructive feedback.
• Foster a positive, motivated, and customer-focused work environment.
• Coordinate animation (monthly events) with Team Leader and Director.
• Handle escalated customer complaints and complex cases.
• Performance & Quality Management.
• Track and analyze performance metrics (AHT, CSAT, CVR, AVERGA) on daily and monthly basis.
• Prepare operational reports and present performance insights to senior management.
• Animate the Quality committee with Coach, Team Leaders and Quality Manager and define improvement initiatives.
• Identify training needs and organize coaching sessions.
• Compliance & Process Improvement.
• Ensure compliance with company policies and data protection regulations. Assist Director with PCI certification.
• Bachelor's degree in Business Administration, Management, or related field.
• 5+ years experience in customer service/contact center operations.
• Minimum 2-3 years in a leadership or managerial role.
• Strong knowledge of contact center KPIs and workforce management.
• Fluency in Thai (both spoken and written).
• Skills & Competencies.
• Strong leadership and people management skills.
• Excellent communication and conflict-resolution abilities.
• Analytical and problem-solving mindset.
• Experience with CRM and contact center systems.
• Ability to work in a fast-paced, performance-driven environment.
• Customer-centric approach.
• Preferred Qualifications.
• Experience managing multi-channel or omnichannel contact centers.
• Knowledge of quality assurance frameworks.
• Experience with workforce management tools and reporting dashboards.

Experience:

2 years required

Skills:

Analytical Thinking, Market Research, Power point, English, Laos

Job type:

Full-time

• Bachelor's degree or higher in Economics, Marketing, Business Administration, or related fields.
• At least 2 years working experience in IT sales, Government, Education & Chain Store.
• At able to work in upcountry/abroad occasionally.
• Computer literacy (MS Word, Excel, Power point).
• Good command of both written & spoken in English.
• Good relationship & able to work in under pressure.
• Strong analytical thinking skills.
• Strong sales closer!.