We are a tech company building an Advanced Data Platform for Tech and Startups around the world. This role is a single owner of client relationships. You ensure clients feel confident, heard, and well-served while translating sophisticated business needs into clear analytical roadmaps for our technical teams. Success is measured by client trust, retention, and the ability to turn complex data requests into successful business outcomes.

Location:

BTS Ratchathewi

Employment Type:

Full-time, Contract

Purpose

The Client Services Associate / Account Associate is the primary owner of client relationships. This role ensures clients feel confident, heard, and well-served, while translating business needs into clear direction for product, engineering, and delivery teams. Success is measured by client retention, expansion, and trust — not just project delivery.

Responsibilities

Client Ownership & Relationship Management

Act as the primary point of contact for all assigned clients

Build long-term, trusted relationships with senior client stakeholders

Lead regular client check-ins, QBRs, roadmap discussions, and escalations

Manage expectations on scope, timelines, costs, and deliverables

Proactively identify risks, dissatisfaction, or misalignment — and resolve early

Account Strategy & Growth

Understand each client's business, industry, and success metrics

Identify upsell / cross-sell opportunities (new features, phases, retainers, support, etc.)

Partner with sales or founders on renewals, expansions, and pricing discussions

Own account health: retention, satisfaction, revenue growth

Project & Delivery Alignment

Translate client requirements into clear briefs and priorities for internal teams

Work closely with Product Managers, Tech Leads, and Project Managers to align delivery

Ensure scope changes are documented, estimated, and approved

Balance client needs with internal capacity and technical constraints

Communication & Escalation Management

Lead difficult conversations professionally (delays, scope changes, trade-offs)

Handle escalations calmly and decisively

Ensure communication is clear, structured, and documented

Protect the team by setting realistic boundaries while maintaining client trust

Process & Quality Improvement

Help define and improve client service processes (onboarding, handover, reporting)

Standardize communication, documentation, and service expectations

Contribute to playbooks, templates, and best practices for client management

Qualifications

Professional Experience

1+ years of experience

in Account Management, Client Success, Management Consulting, or other High-Touch/White-glove service industries, preferably within the

SaaS, Data Analytics, or Tech

sectors.

Proven track record of managing

high-value accounts (1M+ ARR)

and senior stakeholders (C-level/VP).

Demonstrated ability to grow accounts through strategic upsells and renewals.

Skills & Competencies

Strategic Thinking:

Ability to understand complex business models and translate them into data-driven roadmaps.

Technical Literacy:

While this is a non-coding role, you must be comfortable discussing

Cloud Infrastructure, Data Engineering, and Analytics

concepts with both clients and engineers.

Communication Mastery:

Exceptional command of English (written and verbal). You must be able to simplify complex technical topics into persuasive business value.

Conflict Resolution:

High EQ with the ability to navigate difficult conversations, manage scope creep, and handle escalations with poise.

Project Governance:

Strong understanding of Agile methodologies and project management lifecycles.

Mindset & Cultural Fit

Entrepreneurial Spirit:

Comfortable in a fast-paced "startup" environment where processes are evolving.

Extreme Ownership:

You view yourself as the CEO of your client accounts; you are proactive, not reactive.

Analytical Rigor:

You make decisions based on data and logic rather than assumptions.

Education

Bachelor's or Master's degree in Business, Marketing, Communication, Information Systems, or a related field.

About Us

Hashed Analytic Co., Ltd.

is a cloud and data company based in Bangkok with global reach. We help companies around the world create insights and actionable data for their organizations. Our client base is global, spanning from New York, Shanghai, Hong Kong and Bangkok.

Our Technology Team has diverse experience in top tier global companies such as Microsoft, Google and Hedge Fund.

Career at Hashed Analytic