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Experience:

2 years required

Skills:

English

Job type:

Full-time

• We are looking for Bachelor, Master or MBA graduates with an excellent academic record and outstanding analytical skills.
• Fresh graduates and/or candidates with less than 2 years of working experience are encouraged to apply.
• Previous internships with strategy related tasks and experience in the international arena will be advantageous.
• Considering our international project environment, excellent English skills and good command of a local language are prerequisites.
• The duration for the program will be for 6 months in our office in Bangkok. The program provides a pathway for conversion opportunity to full time consulting roles (Consulting Analyst/Junior Consultant).
• If you are a passionate team player, you will be a perfect fit for us.

Experience:

5 years required

Skills:

Problem Solving, Data Analysis, Negotiation, Leadership Skill, Scrum

Job type:

Full-time

• Act as the senior business representative to executive sponsors and steering committees.
• Translate business strategy into clear program objectives and measurable outcomes.
• Strategic Business Analysis.
• Lead the definition, prioritization, and validation of business capabilities, end to end processes, and target operating models.
• Support core banking modernization initiatives, including cloud enabled and API first architectures.
• Solution & Functional Design.
• Decompose complex requirements into implementable scope across CASA, deposits, lending, payments, and adjacent modules.
• Program Support & Governance.
• Advise program leadership on governance, risks, dependencies, and release sequencing.
• Ensure requirements traceability, clear acceptance criteria, and go/no go readiness.
• Stakeholder & Vendor Management.
• Serve as the primary liaison between business units (Retail, SME, Commercial), technology teams, and external vendors.
• Drive scope alignment, prioritization, and adherence to SLAs.
• Delivery Enablement.
• Coach and mentor business analysis and cross functional teams.
• Ensure adherence to delivery methodologies (Agile and/or Waterfall), quality standards, and performance metrics.
• Go to Market & Advisory Support.
• Contribute to go to market positioning and support pre sales or advisory activities where required.
• Thai native / Thai speaking only.
• Proficiency in Thai language (spoken and written) for stakeholder communication and requirement elicitation.
• Seniority & Experience.
• CXO or CXO 1 level with up to 15+ years' experience in banking or financial services.
• Minimum 5 years leading core banking transformation programs (consulting firm or large bank).
• Domain Expertise.
• Deep knowledge of core banking modules including CASA, deposits, lending, and payments.
• Strong understanding of retail banking processes and regulatory/reporting implications.
• Technical Fluency.
• Solid understanding of API integrations, cloud native banking platforms, and data models.
• Proficiency in SQL for data analysis and validation.
• Delivery Experience.
• Proven track record delivering large scale core banking implementations and migrations.
• Experience working with both Agile/Scrum and Waterfall delivery approaches.
• Leadership & Communication.
• Strong executive presence with the ability to influence senior stakeholders.
• Excellent facilitation, negotiation, and communication skills.
• Ability to translate strategy into clear, actionable requirements.
• Problem Solving.
• Demonstrated ability to break down complex problems, design pragmatic solutions, and drive decisions to closure.
• Nice to Have.
• Prior experience with major core banking platforms and vendors (specific systems can be listed if required).
• Experience leading multi region transformation programs and transformation offices.

Experience:

5 years required

Skills:

Accounting, English

Job type:

Full-time

• Gather, define, and prioritize business requirements in close collaboration with clients.
• Analyze current processes, operational data, pain points, and root causes.
• Perform process gap analysis and identify operational improvement opportunities.
• Design future-state processes and support process re-engineering initiatives.
• Translate business needs into clear functional requirements, user stories, or process specifications.
• Collaborate with business and technology teams to support solution design and implementation.
• Facilitate stakeholder interviews, workshops, and working sessions.
• Support project delivery, requirement changes, testing, and implementation activities.
• Prepare clear analysis, recommendations, and presentations for senior stakeholders.
• What We're Looking For.
• University degree, preferably in business, finance, economics, technology, or a related discipline.
• Minimum 5-8 years of experience in business analysis, consulting, transformation, or a similar role.
• Strong experience in the asset management industry, preferably across mutual, provident, or private funds.
• Good understanding of fund operations, including fund accounting, NAV, investor services, and reporting.
• Experience in operational excellence, process improvement, or business transformation initiatives.
• Strong analytical and problem-solving skills, including root-cause and data-driven analysis.
• Experience in process mapping, gap analysis, and process re-engineering.
• Experience gathering and managing business and functional requirements.
• Strong stakeholder management and client-facing communication skills.
• Ability to work effectively across business, operations, and technology teams.
• Excellent written and verbal communication skills in English.
• Pragmatic, structured, and comfortable working in a fast-paced environment.
• Why Join CAPCO.
• Work on engaging projects with some of the largest banks/insurance in the world, on projects that will transform the financial services industry.
• Work in a collaborative, flat, and entrepreneurial consulting culture.
• Access continuous learning, training, and industry certifications.
• Be part of a team shaping the future of digital financial services.
• Help shape the future of digital transformation across FS & Energy.
• A work culture focused on innovation and creating lasting value for our clients and employees.
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise in our financial services offerings.
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients.
• An agile, diverse, entrepreneurial, inclusive, meritocratic culture.

Experience:

2 years required

Skills:

Microsoft Dynamics, Assurance, Customer Relationship Management (CRM)

Job type:

Full-time

• As a Technical Business Analyst, you will be responsible for transforming business requirements into technical specifications. You will work closely with stakeholders to gather, analyze, and document requirements, ensuring that technical teams have a clear understanding of the project goals. Your expertise in CRM project implementation, particularly with Microsoft Dynamics, will be a valuable asset to our organization.
• Collaborate with business stakeholders to gather and document business requirements. ...
• Bachelor's degree in Business Administration, Information Technology, Engineering or a related field. 2-5 years of experience as a Business Analyst or Technical Business Analyst. Experience in CRM project implementation, with a preference for Microsoft Dynamics. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Familiarity with Agile methodologies is a plus. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Experience:

2 years required

Skills:

Leadership Skill, Teamwork, SAP, English

Job type:

Full-time

• Engage clients in workshops and interviews to analyze process and reporting requirements.
• Advise clients on industry/ cross-industry leading practices. Advise clients on SAP recommended processes and functions.
• Design target state SAP solutions for clients. Influence clients' thinking in adopting leading/ standard practices while developing target state.
• Analyze application landscape to design interfaces to SAP solution.
• Perform SAP configuration and tests. Develop specifications for development of forms/ reports/ interfaces.
• Lead the consultant and client teams through the implementation cycle including planning and execution of testing, migration and cutover.
• Support change management execution by developing training material, delivering training and supporting users post cutover.
• Develop relationships with internal and external stakeholders.
• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte's success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.
• A good honors Degree, preferably at postgraduate level, in Information Technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
• Good understanding of SAP implementation methodology.
• Consultant will require a minimum of 2 years of experience in SAP Basis Module, preferably with 1 end to end full life cycle implementations.
• SAP S/4 HANA experience is an advantage.
• Demonstrated success in multi-cultural work environment.
• Sound understanding of business process, industry nuances and leading practices in area of focus.
• Good communication and presentation skills in English to build relationship and work closely with client stakeholders.
• Ability to facilitate effective workshops to lead target state design.
• Demonstrated excellence in conceiving and executing SAP solution.
• Sound business acumen, teamwork and leadership qualities.
• Willingness to work outside of office base and most of all.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a prerequisite to fit to our short-term and long-term project assignment.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Experience:

6 years required

Skills:

Good Communication Skills, Analytical Thinking, Financial Modeling, Risk Management, Data Analysis

Job type:

Full-time

• Advisory.
• Industry/Sector.
• Not Applicable.
• Specialism.
• Corporate and Business Strategy.
• Management Level.
• Senior Associate.
• Our goal is to assist our clients in establishing robust risk management methodologies, reporting and decision-making tools, designed to facilitate increased profits, more efficiently allocated capital and reserves, and the development of a stronger culture of management and control within the organisation as a whole. Our activities typically cover the following areas: Credit Risk Modelling - IFRS 9 model development, validation, Basel II/III solutions, including RWA optimisation, scorecard development, and PD/LGD/EAD model development Market, Liquidity and Operational Risk - calculation of market, liquidity and operational risk capital under various regulations, assisting with implementation, and organisational review Risk management advice: reviewing the current risk management framework, and designing/implementing a prioritised plan to facilitate any required improvements Complex financial instrument valuation: assisting you in financial instrument valuation in order to evaluate its fair valuation in order to evaluate its fair value Insurance modelling: developing and validating risk management models for insurers including liability As Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this.
• management level.
• include but are not limited to: Conduct financial risk models design and development, model validation and testing, and other advanced data analytics on a wide range of client portfolios (financial and non-financial services) Develop and apply credit risk methodologies including IFRS 9 and Basel II/III PD/LGD/EAD models etc. Analyse and interpret quantitative results to understand business impact. Handle and manage work streams, build relationships and manage clients during the implementation of projects. Communicate confidently in a clear, concise and articulate manner - verbally and in written form. Seek opportunities to learn about other cultures and other parts of the business across the Network of PwC firms. Uphold the firm's code of ethics and business conduct. Preferred skills Experience in current financial regular landscape will be an advantage (Basel II/III, IFRS 9 etc.) Proficient in Excel and/or other analytics platforms (e.g. SAS, SQL, R, Python, Excel VBA) Excellent English and Thai written and verbal communication skills Demonstrate strong inter-personal skills and good communication skills, including the ability to document reports and conduct presentations for clients and key stakeholders University degree in a quantitative discipline (e.g. Mathematical Science, Financial Engineering, Actuarial, Statistics etc.) Analytical and independent thinker with strong English and Thai written and verbal communication skills Between 3 and 6 years of relevant experience If you have any questions, please feel free to contact Panya, Human Resources Team, on [email protected] We thank all applicants. Please note that only short-listed candidates will be contacted for interviews.
• Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creativity, Credit Risk Assessment, Credit Risk Management, Credit Risk Mitigation, Credit Risk Model Development, Credit Risk Modeling, Credit Risk Monitoring, Data Analysis, Embracing Change, Emotional Regulation, Empathy, Financial Audit, Financial Budgeting, Financial Data Mining, Financial Forecasting, Financial Management, Financial Market, Financial Modeling, Financial Planning, Financial Research {+ 13 more} Desired Languages (If blank, desired languages not specified).
• Travel.

Experience:

3 years required

Skills:

Financial Modeling, Market Research, Accounting, Automation, English

Job type:

Full-time

• Advisory.
• Industry/Sector.
• Not Applicable.
• Specialism.
• Deals.
• Management Level.
• Associate.
• At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. In deal valuation at PwC, you will focus on providing analysis and valuation services for mergers, acquisitions, and other financial transactions. You will help clients make informed decisions by assessing the worth and potential risks of various deals.
• Deals Our dedicated team of professionals in Bangkok provides valuation advice to a wide range of clients across a diverse range of industries. Our integrated valuation services cover valuation of the target's business and equity, cost of capital advice, pre-deal purchase price allocations, post-deal purchase price allocations, intangible asset valuation, impairment tests, valuation for tax purposes and financial modelling. We work closely with other PwC professionals, e.g. deals strategy, tax advisory and accounting advisory services, to provide advice that helps our clients solve complex business problems and measurably enhances their ability to build value, manage risk and improve performance. The role We're looking for someone to support our valuations team in all aspects of reporting, research and building financial models for our M&A projects.
• Develop financial models and projections from raw data. Derive business or share valuations using various approaches and methodologies. Support PwC's Transaction team in advising on equity and enterprise valuations. Assist in purchase price allocation and intangible asset valuation. Carry out market research activities. Report internally and externally in meetings and written reports.
• Hold a Bachelor's degree in Finance or Accounting. Minimum 0-3 years of experience in financial or valuation models. New graduate is welcome. Be knowledgeable on valuation principles including discounted cash flow valuation - experience in purchase price allocation is a plus. Have strong analytical skills and an ability to understand key business drivers. Be proficient in spoken and written English and Thai. Have excellent interpersonal skills. Work well in a team.
• Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, AI Interaction, Alteryx (Automation Platform), Asset Valuation, Balance Sheet Analysis, Business Valuations, Business Value Analysis, Capital Modeling, Communication, Corporate Finance, Deal Structures, Derivative Valuation, Disputed / Distressed Valuation, Emotional Regulation, Empathy, Financial Advising, Financial Literacy, Financial Modeling, Financial Need Analysis, Financial Regulation, Financial Review, Financial Statement Modeling, Financial Transactions {+ 32 more} Desired Languages (If blank, desired languages not specified).
• Travel.

Experience:

3 years required

Skills:

Analytical Thinking, Financial Modeling, Market Research, Accounting, Automation

Job type:

Full-time

• Advisory.
• Industry/Sector.
• Not Applicable.
• Specialism.
• Deals.
• Management Level.
• Senior Associate.
• At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. In deal valuation at PwC, you will focus on providing analysis and valuation services for mergers, acquisitions, and other financial transactions. You will help clients make informed decisions by assessing the worth and potential risks of various deals.
• Deals Our dedicated team of professionals in Bangkok provides valuation advice to a wide range of clients across a diverse range of industries. Our integrated valuation services cover valuation of the target's business and equity, cost of capital advice, pre-deal purchase price allocations, post-deal purchase price allocations, intangible asset valuation, impairment tests, valuation for tax purposes and financial modelling. We work closely with other PwC professionals, e.g. deals strategy, tax advisory and accounting advisory services, to provide advice that helps our clients solve complex business problems and measurably enhances their ability to build value, manage risk and improve performance. The role We're looking for someone to support our valuations team in all aspects of reporting, research and building financial models for our M&A projects.
• Develop financial models and projections from raw data. Derive business or share valuations using various approaches and methodologies. Support PwC's Transaction team in advising on equity and enterprise valuations. Assist in purchase price allocation and intangible asset valuation. Carry out market research activities. Report internally and externally in meetings and written reports.
• Hold a Bachelor's degree in Finance or Accounting. Minimum 3-5 years of experience in financial or valuation models. Be knowledgeable on valuation principles including discounted cash flow valuation - experience in purchase price allocation is a plus. Have strong analytical skills and an ability to understand key business drivers. Be proficient in spoken and written English and Thai. Have excellent interpersonal skills. Work well in a team CFA candidates will be given first priority.
• Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, AI Interaction, Alteryx (Automation Platform), Analytical Thinking, Asset Valuation, Balance Sheet Analysis, Business Valuations, Business Value Analysis, Capital Modeling, Communication, Corporate Finance, Creativity, Deal Structures, Derivative Valuation, Disputed / Distressed Valuation, Embracing Change, Emotional Regulation, Empathy, Financial Advising, Financial Literacy, Financial Modeling, Financial Need Analysis, Financial Regulation {+ 37 more} Desired Languages (If blank, desired languages not specified).
• Travel.

Experience:

2 years required

Skills:

Marketing Strategy

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Marketing team at Agoda is highly data-driven and focused on developing at-scale, measurable marketing programs designed to improve the lifetime value of Agoda customers. The team combines a blend of the best analysts, marketing strategists and data scientists, collectively building a team that thrives on data, creative ideas and technology. The Marketing leadership fosters a great learning environment, providing the opportunity to learn and grow by working closely with experts from a diverse variety of backgrounds from across the globe.
• Due to continued expansion,.
• Experimentation and optimizing campaign performance: Experiment with ads/campaign structures and bidding& pricing strategies on partners such as Google, Bing, Tripadvisor, Trivago and other search engines. Adapt to new product features and roll out changes from successful tests.
• Modeling: Analyze vast amounts of data generated by experiments, develop predictive models using data science techniques (eg. understanding impact on bookings from large scale TV campaigns or demand elasticity from pricing optimization) and liaise with product teams on implementation roadmap.
• Reporting, analysis and insights: Building dashboards to track performance, derive insights, understand growth levers and communicate recommendations via presentations to stakeholders.
• Bachelor's degree or higher from top university in a quantitative subject (computer science, mathematics, engineering business or science).
• Excellent verbal and written communication skills in English.
• 2+ years experience in data crunching from top-tier consulting, investment banking, private equity or strategy/business for a fast-growing globaltech company.
• Experience in one or more data analysis packages or databases, eg., SAS, R, SPSS, Python, VBA, SQL and visualization tools, eg. Tableau, Power BI.
• Ability to move fast and be efficient, making decisions on objective evidence rather than subjective gut feel.
• Innate desire to take ownership, make an impact and influence outcomes.
• Excellent organizational skills, attention to detail and ability to work independently.
• Experience in digital marketing or ecommerce.
• Experience with A/B testing and other testing metrics.
• Strong presentation and negotiation skills.
• Skills that foster collaboration and team spirit.
• STRA#ANLS#MRKT#3#LI-TR2 data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics power bi.
• Please review our Hiring Process Guidelines before your interview - click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

3 years required

Skills:

Business Development, Financial Analysis, Financial Modeling, Accounting, Automation

Job type:

Full-time

• Support business decision making through robust financial analysis and deep knowledge of financial operation and expertise.
• Main liaison for business with other finance functions, such as fixed asset team, tax team, etc.
• Develop close working relationships with stakeholders to ensure alignment of monthly forecast and accurate delivery of result as per monthly financial forecast.
• Guide business towards target delivery through budget control and other business decisions with analysis, insight, and performance measures.
• Develop activity and product dashboard to monitor performance.
• Create data sets and forecasts to conduct the cost benefit analysis.
• Performs other related duties as assigned.
• Key Measurement.
• Project Feasibility, Financial Modeling.
• Business-critical data analytic reports and recommendations.
• Profit Margin, Breakeven Analysis.
• Improved ROI on operational decisions.
• Education.
• Experience.
• Degree in Accounting, Finance, Business Administration (or equivalent field); preferably CFA designation.
• At least 3 years of work experience in finance and business development or business partnering with track records of driving projects/businesses to successful completion in digital technology or new economy business.
• Work experience with leading global consulting or digital platform firms would be a great advantage.
• Interest in digital technologies would be an advantage.
• Skills and Abilities.
• Strong financial analysis for quick and detailed assessment.
• Outstanding knowledge of key finance processes, roles, and responsibilities.
• Strong analysis skill with a proven track record is a must.
• Ability to connect the dots and good presentation skills.
• Strong leadership and interpersonal skills.
• Strong entrepreneurial mindset.
• Able to deal with diverse stakeholders.
• Ability to build effective working relationships and communicate at all levels within the organization.
• Very proficient in professional English skills.
• Experience in SAP is a plus.
• Competencies.
• I DREAM - Passion.
• I DREAM - Fun.
• I DARE - Innovate.
• I DARE - Drive Result.
• WE DO - Respect.
• WE DO - Teamwork.
• Skills.

Experience:

5 years required

Skills:

ERP

Job type:

Full-time

• Analyze business and user requirements, and design solutions that meet these needs.
• Assess the suitability of the ERP Dynamics 365 system for the organization.
• Collaborate with users and stakeholders to gather and document requirements.
• Prepare documents that summarize these requirements, such as Business.
• Document (BRD) and System.
• Specification (SRS).
• Evaluate and select appropriate technical solutions for developing the ERP system.
• Analyze the impacts and risks associated with implementing the ERP system.
• Work with the development team to design and develop the ERP Dynamics 365 system.
• Create and update design documents such as Data Flow Diagrams (DFD), Entity-Relationship Diagrams (ERD), and Use Case Diagrams.
• Collaborate with the testing team to ensure that the developed system meets requirements and functions correctly.
• Prepare and conduct various tests, such as Unit Testing, Integration Testing, and User Acceptance Testing (UAT).
• Provide technical consultation and support to users during and after system development.
• Create user manuals and conduct training sessions to ensure users can effectively use the ERP Dynamics 365 system.
• Coordinate and manage projects to ensure they proceed according to plan and are completed on time.
• Track project progress and report status to stakeholders.
• Maintain and support the ERP Dynamics 365 system to ensure it operates efficiently.
• Evaluate and implement system improvements based on changing business needs.
• Bachelor's degree in a related field such as Computer Science, Information Technology, or Software Engineering.
• At least 5 years of experience as a System Analyst or in a related ERP implementation role.
• Proven experience working with ERP Dynamics 365.
• Proficiency with project management and system analysis tools such as Microsoft Project, Visio, or Jira.
• System design and documentation skills.
• Technical knowledge such as programming or software testing.
• Communication and coordination skills.
• Able to work onsite 5 days a week (Flexible working hours).

Experience:

5 years required

Skills:

Accounting, English

Job type:

Full-time

• Gather, define, and prioritize business requirements in close collaboration with clients.
• Analyze current processes, operational data, pain points, and root causes.
• Perform process gap analysis and identify operational improvement opportunities.
• Design future-state processes and support process re-engineering initiatives.
• Translate business needs into clear functional requirements, user stories, or process specifications.
• Collaborate with business and technology teams to support solution design and implementation.
• Facilitate stakeholder interviews, workshops, and working sessions.
• Support project delivery, requirement changes, testing, and implementation activities.
• Prepare clear analysis, recommendations, and presentations for senior stakeholders.
• What We're Looking For.
• University degree, preferably in business, finance, economics, technology, or a related discipline.
• Minimum 5-8 years of experience in business analysis, consulting, transformation, or a similar role.
• Strong experience in the asset management industry, preferably across mutual, provident, or private funds.
• Good understanding of fund operations, including fund accounting, NAV, investor services, and reporting.
• Experience in operational excellence, process improvement, or business transformation initiatives.
• Strong analytical and problem-solving skills, including root-cause and data-driven analysis.
• Experience in process mapping, gap analysis, and process re-engineering.
• Experience gathering and managing business and functional requirements.
• Strong stakeholder management and client-facing communication skills.
• Ability to work effectively across business, operations, and technology teams.
• Excellent written and verbal communication skills in English.
• Pragmatic, structured, and comfortable working in a fast-paced environment.
• Why Join CAPCO.
• Work on engaging projects with some of the largest banks/insurance in the world, on projects that will transform the financial services industry.
• Work in a collaborative, flat, and entrepreneurial consulting culture.
• Access continuous learning, training, and industry certifications.
• Be part of a team shaping the future of digital financial services.
• Help shape the future of digital transformation across FS & Energy.
• A work culture focused on innovation and creating lasting value for our clients and employees.
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise in our financial services offerings.
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients.
• An agile, diverse, entrepreneurial, inclusive, meritocratic culture.

Experience:

3 years required

Skills:

Architecture, Recruitment, Scrum, English

Job type:

Full-time

• Job Responsibilities.
• Assists in the planning and assigning task to junior System Analyst.
• Participates in understanding of business requirement and processes from BA and related parties and analyst system impact and defines system scope.
• Participates in solution design by preparing and evaluating alternative workflow solutions.
• Leads team interact with developer to understand software limitations and develops, writes, and communicates systems design, functional system specifications i.e. System Workflow, Database and API and functional architecture to developer.
• Provides advice, guidance, encouragement and constructive feedback to junior in team during preparing solution, design, and systems design, functional system specifications process or related with working.
• Ensures compliance with organization's technology standards.
• Ensures completeness of technical requirements and functional architecture analysis for the design and implementation of system business solutions.
• Help developer during system development, e.g. provide use cases, flowcharts, validate or confirm requirement from BA.
• Validates test results during testing and analyzes testing results to ensure the solution meets the needs of the business, then facilitates issue resolution.
• Leads team interact with dep ops and IT security to configurate infrastructure i.e. gateway, firewall, EDW or data lake to serve implementation per epic/BL.
• Review and give comment for improvement junior senior analyst's document.
• Coaches and transfers knowledge to all team members.
• Provide advice and consultation to other more junior System Analysts on more difficult and complex assignments and implement ways to reuse requirements across projects.
• Investigate, resolve and escalate problems from production issue and develop recommendations for resolution.
• Identifies need for technical assistance to help in problem resolution.
• Makes recommendations for modifications or technical solution to increase effectiveness and efficiency.
• Analyzes technology trends to determine impact to the achievement of business goals.
• Identifies issues based on impact of new/emerging technology or modifications to existing systems.
• Skills / Experience / Qualification.
• University education and degree (preferable business or IT related), and strong academic record.
• Minimum of 3-7 years of experience in a similar role (Business Integration or Business Analyst).
• Minimum of 2-3 years of experience in a client facing position.
• Experience in Financial Services industry.
• Experience working in the scrum environment.
• Experience in requirements management and/or process modeling.
• Knowledge of multiple development methodologies, e.g. RUP, Kanban, SCRUM, Waterfall.
• Excellent written and verbal skills in English.
• Perseverance and pragmatism to solve complex problems.
• Ability to perform under pressure.
• Ability to work in a multicultural and international environment.
• We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.

Experience:

2 years required

Skills:

Microsoft Office, Risk Management, System Testing, Data Analysis, Accounting

Job type:

Full-time

• Safekeep and maintain custody of physical securities and other physical assets in accordance with internal policies, regulatory requirements, and client agreements.
• Ensure proper receipt, recording, storage, movement, and release of physical securities while maintaining accurate audit trails and custody records.
• Perform sanctions screening and compliance checks on incoming transactions, counterparties, and related documentation in line with regulatory and internal compliance requirements.
• Review and reconcile incoming instructions against supporting documentation, account records, and system information to ensure completeness and accuracy.
• Validate and distribute transaction instructions, notifications, and documentation to the appropriate operational teams for timely processing.
• Conduct daily and periodic reconciliations of physical securities holdings, inventory records, and custody positions to identify and resolve discrepancies promptly.
• Monitor outstanding instructions, exceptions, and breaks, ensuring timely investigation, follow-up, and resolution.
• Coordinate with internal departments, clients, custodians, brokers, and external counterparties on safekeeping-related matters and operational inquiries.
• Ensure all safekeeping activities are performed in compliance with regulatory requirements, operational procedures, risk controls, and service level agreements.
• Support audits, inspections, and regulatory reviews by providing required documentation and evidence in a timely manner.
• Maintain accurate records and management reports relating to physical asset inventory, reconciliation status, and operational risk incidents.
• Identify process improvement opportunities and contribute to the enhancement of operational efficiency, controls, and client service quality.
• Works closely with peers and product to develop solutions that will enable team to meet the mission statements of the department and create dynamic MIS.
• Participates in system testing.
• Maintains awareness of product changes and system enhancements.
• Assists team member during periods of high volume work, provides back-up coverage, and performs other duties as assigned by supervisor.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Bachelor's degree in business administration, Finance, Economics, Accounting, Banking, or a related field.
• Minimum 2-5 years of relevant experience in Custody Operations, Asset Servicing, Securities Services, or Financial Services Operations.
• Solid knowledge of at least one or more of the following areas: Asset Servicing (Corporate Actions), Cash Processing, Foreign Exchange (FX), Securities Settlement, and Custody Operations.
• Good understanding of post-trade processing, operational controls, reconciliation processes, and risk management practices.
• Experience in reviewing, analyzing, and documenting business requirements, including the ability to prepare Business Requirement Documents (BRD).
• Proven ability to identify process improvement opportunities and initiate or support operational and technology enhancement projects.
• Strong analytical and problem-solving skills with attention to detail.
• Proficient in Microsoft Office applications, particularly Excel, including PivotTables, data analysis, reporting, and reconciliation.
• Experience with data analysis and the ability to interpret operational data to support decision-making and process improvements.
• Strong communication and stakeholder management skills, with the ability to work effectively across Operations, Technology, Compliance, and Business teams.
• Ability to work independently, manage priorities effectively, and perform under tight deadlines in a dynamic environment.
• Preferred.
• Experience leading or participating in process automation, system implementation, or transformation initiatives.
• Knowledge of SWIFT messages, market practices, and custody/asset servicing platforms.
• Familiarity with project management methodologies and UAT testing processes.
• Bachelor's/University degree or equivalent experience.
• Operations - Transaction Services.
• Asset Servicing.
• Full time.
• Most Relevant Skills.
• Please see the requirements listed above.
• Other Relevant Skills.
• For complementary skills, please see above and/or contact the recruiter.
• Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
• If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
• View Citi's EEO Policy Statement and the Know Your Rights poster.

Experience:

3 years required

Skills:

Data Analysis, Power point, Automation, Assurance, German

Job type:

Full-time

• Provident Fund: the Bank will contribute 25% towards the EPF. These rates are subject to change in accordance with the amendments made to the EPF Trust duly approved by the statutory authority.
• Employees Trust Fund: the Bank will contribute 3% of the basic salary towards the Employees Trust Fund (E.T.F.). This rate is subject to change in accordance with the statutory limits as declared by the Government of Sri Lanka.
• Gratuity: You will be entitled to Gratuity, on resignation/separation/retirement fro ...
• Medical Insurance: All employees and dependents (spouse and children) are covered under a Medical Insurance Policy.
• Group Term Life Insurance: All employees are covered under a Life Assurance Policy.
• Group Personal Accident Insurance: All employees are covered under a Personal Accident Insurance Policy.
• eFX Revenue Generation and Client Engagement.
• Engage with clients to understand their electronic execution requirements, explain platform and product capabilities, including algorithms, address workflow questions and encourage greater e-adoption.
• Work with clients to resolve day-to-day execution and connectivity issues, coordinating with the FX Execution Services team and relevant internal partners to maintain business continuity.
• Analyse APAC client flows across execution channels to identify under-trading clients, product gaps and missed volume opportunities.
• Identify points of flow attrition, including platform rejects, low hit ratios and competitor wins, and translate the findings into targeted sales actions.
• Generate concise, actionable insights that help RMS Sales strengthen client engagement, increase electronic penetration and grow Deutsche Bank's share of wallet.
• FX Flow Execution Efficiency, Monitoring and Analysis.
• Track client electronic-flow penetration, identify and escalate blockers, and work with Product and Technology teams to drive resolution.
• Capture and analyse voice-traded flows to maintain a complete view across channels and identify suitable opportunities for migration to electronic execution.
• Monitor key execution indicators, client behaviour and channel performance to identify service, pricing or workflow improvements.
• Guide RMS Sales on electronic setup requirements and provide training and practical support for new product, platform and workflow roll-outs.
• Maintain clear records of issues, opportunities and follow-up actions to support effective execution and stakeholder accountability.
• Stakeholder Collaboration.
• Partner with Trading, Product, Technology and Sales to prioritise enhancements supported by client feedback and flow intelligence.
• Present flow insights clearly to internal stakeholders, helping shape product roadmaps, service improvements and commercial actions.
• Coordinate across regional and global teams to ensure consistent client support, timely issue resolution and effective implementation of eFX initiatives.
• Contribute to management information, client reviews, business updates and presentations for senior stakeholders.
• University degree, preferably in finance, economics, business administration, technology or a related discipline, or equivalent professional experience.
• Relevant experience in FX, eFX, markets sales, execution advisory, client service, business management or data analysis within financial services.
• Working knowledge of FX products and electronic execution channels; familiarity with spot, forwards, swaps, NDFs and algorithmic execution is advantageous.
• Strong analytical skills with the ability to interpret client-flow and execution data, identify patterns and convert findings into practical sales actions.
• Proficiency in Microsoft Excel and PowerPoint; experience with data visualisation or analytical tools is advantageous. Should be comfortable with use of AI tools.
• Client-focused and solutions-oriented approach, with the ability to manage day-to-day issues calmly and coordinate effective resolution across teams.
• Strong written and verbal communication skills, with the ability to present complex information clearly and concisely to stakeholders at different levels of seniority.
• Motivated team player with strong interpersonal skills, attention to detail and the ability to work effectively in a multicultural, cross-functional environment.
• High standards of integrity and discipline, with due consideration for conduct, operational, financial and reputational risk.
• Curiosity about technology, electronic markets and the practical use of AI and automation tools to improve analysis and productivity.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.
• Flexible working to help you balance your personal priorities.
• Coaching and support from experienced colleagues and subject-matter experts.
• A culture of continuous learning to support your development and career progression.
• A range of flexible benefits that you can tailor to suit your needs.
• Training and development to help you build expertise in FX markets, electronic execution and client advisory.
• Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
• Deutsche Bank & Diversity.
• We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
• Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
• We welcome applications from all people and promote a positive, fair and inclusive work environment.

Experience:

6 years required

Skills:

Architecture, Recruitment, SQL, English, Thai

Job type:

Full-time

• Enterprise Data Architecture Design.
• Define and maintain logical and physical data models across domains (e.g., customer, product,.
• transaction, risk).
• Establish data architecture principles, naming conventions, and modelling standards aligned with.
• business and regulatory needs.
• Design semantic layers, data marts, and feature stores to support analytics and AI use cases.
• Collaborate with Data Scientists to ensure feature definitions are consistent, reusable, and aligned with.
• business logic.
• Platform Integration & Optimization.
• Work with Data Engineers to implement scalable data pipelines using Azure Data Services, Databricks,.
• and Delta Lake.
• Ensure architectural alignment across batch, streaming, and real-time data flows.
• Optimize data storage, partitioning, and indexing strategies for performance and cost-efficiency.
• Support AI/ML Engineers in designing model-ready datasets and feature pipelines.
• Governance & Metadata Management.
• Partner with Data Governance and Privacy teams to embed classification, lineage, and consent.
• management into the architecture.
• Ensure integration with Unity Catalog, Azure Purview, and enterprise metadata tools.
• Design architecture that supports auditability, traceability, and policy enforcement across data and AI.
• assets.
• Collaboration & Enablement.
• Work with Business Owners and/or Business Analysts to translate business use cases into architectural.
• Provide guidance, templates, and standards to enable analytics and engineering teams to build on a.
• unified architecture.
• Promote data literacy and architectural awareness across technical and business teams.
• What We're Looking For.
• 6+ years of experience in data architecture, data engineering, or related roles.
• Strong expertise in data modeling, SQL, and distributed data systems.
• Hands-on experience with Azure Data Services, Databricks, Delta Lake, and Lakehouse architecture.
• Familiarity with metadata management, data governance, and privacy frameworks.
• Ability to design for scalability, security, and regulatory compliance.
• Proficient in Thai and English at intermediate level or above, sufficient for technical discussions,.
• meetings, and written documentation.
• Experience in banking, fintech, or other regulated industries.
• Knowledge of PDPA, Responsible AI, and data classification frameworks.
• Exposure to feature store design, real-time architecture, and semantic modeling.
• Strong communication skills and ability to work in cross-functional teams.
• Passion for building trusted, well-governed, and future-ready data platforms.
• Why Join CAPCO.
• Work on engaging projects with some of the largest banks/insurance in the world, on projects that will transform the financial services industry.
• Work in a collaborative, flat, and entrepreneurial consulting culture.
• Access continuous learning, training, and industry certifications.
• Be part of a team shaping the future of digital financial services.
• Help shape the future of digital transformation across FS & Energy.
• We offer.
• A work culture focused on innovation and creating lasting value for our clients and employees.
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise in our financial services offerings.
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients.
• An agile, diverse, entrepreneurial, inclusive, meritocratic culture.
• Joining Capco means joining an organisation that is committed to an inclusive working environment where you're encouraged to.
• BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It's important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table - so we'd love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.
• We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.

Experience:

7 years required

Skills:

Business Development, Project Management, English, Thai

Job type:

Full-time

• Integrate, formulate, and execute personalized omnichannel marketing strategies, covering marketing communications, multi-channel campaign management, and customer loyalty initiatives.
• Create and manage a consumer insights plan to understand trends, consumer attitudes and behaviors, functional and emotional requirements, consumption occasions, shopper needs, and translate these findings into actionable insights for brand positioning and messaging.
• Capture and analyze customer data across all communication channels throughout the customer lifecycle.
• Drive the utilization of data for commercial purposes, leading analysis and acting as a catalyst for change (insights generation, execution of action plans, measurement, and change management).
• Manage and strengthen relationships with business users to maximize data for commercial purposes and create actionable insights from various existing data sources.
• Initiate ideas, create a roadmap, and execute plans for new data acquisition to propel the business forward.
• Collaborate seamlessly with marketing, analytics, products, and IT teams on analytics deliverables and work processes.
• Key Qualification.
• Education (Minimum qualifications required).
• Bachelor / Master degree.
• Business Administration, Economics, Statistics, or a related field.
• Experience (Minimum professional experience required).
• Proven 7 years of experience in customer insights and commercial analysis, with expertise in at least one of the following fields: retail, pricing, promotions, CRM, or media measurements.
• Experience in retail, real estate industry is a plus.
• Be able to communicate in English.
• Skills and Knowledge (Minimum specifics skills and competencies required).
• A results-oriented, resilient professional who is open to collaborating with individuals from diverse data literacy backgrounds.
• Highly proficient in data analytics skills, including the use of visualization and analytical tools for commercial purposes.
• Exceptional communication and data translation abilities for effective engagement with business users, coupled with strong presentation and interpersonal skills in both Thai and English.
• A background in business development related to insights or platform solutions would be a valuable asset.
• Demonstrated excellence in project management and organizational skills, as well as strong interpersonal capabilities.

Experience:

5 years required

Skills:

Assurance, English

Job type:

Full-time

• Data Requirement Management.
• Lead requirement gathering workshops for data-related initiatives.
• Elicit, analyse, and document business data requirements.
• Define business rules, data definitions, and validation requirements.
• Maintain business glossary and data dictionary.
• Ensure consistency of master data definitions across systems.
• Collaborate with business stakeholders to establish data ownership.
• Data Migration.
• Analyze legacy data structures and business rules.
• Develop Source-to-Target Mapping (STTM) documents.
• Define data transformation and conversion requirements.
• Document migration rules and cleansing requirements.
• Support migration planning and execution.
• Coordinate migration testing and business validation.
• Perform reconciliation between legacy and target systems.
• Support migration sign-off activities.
• Reporting.
• Gather and document reporting and dashboard requirements.
• Define report layouts, business KPIs, filters, and calculation logic.
• Produce Reporting Requirement Specifications.
• Work with development and BI teams to ensure reports meet business expectations.
• Support report validation during SIT and UAT.
• System Integration & Interface.
• Gather business requirements for system interfaces and integrations.
• Define data mapping between source and target systems.
• Document interface specifications, validation rules, and error handling.
• Support API and batch interface requirement analysis.
• Coordinate interface testing with project teams.
• Data Quality & Governance.
• Define business data validation rules.
• Support data quality assessments and issue resolution.
• Ensure compliance with enterprise data governance standards.
• Maintain data lineage and traceability documentation.
• Participate in data governance initiatives and standards development.
• Project Delivery Support.
• Collaborate with Business Analysts, Solution Architects, Developers, QA, and Vendors.
• Participate in project estimation and planning.
• Support SIT, UAT, and Production Verification.
• Facilitate data walkthrough and requirement review sessions.
• Track data-related risks, assumptions, issues, and dependencies.
• Ensure end-to-end traceability from business requirements to implemented data solutions.
• Bachelor's degree or higher in Business Administration, Information Technology or other related fields.
• Minimum 5 years' experience in Business Analyst with a strong focus on data-related initiatives.
• Experience in Insurance or Financial Services is highly preferred.
• Proven experience in data migration, reporting, integration, or enterprise system implementation.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in requirement gathering techniques, process modeling, and documentation.
• Familiarity with project management methodologies and software development lifecycle.
• Ability to collaborate effectively with cross-functional teams.
• Knowledge of relevant tools such as Microsoft Offices, JIRA, Trello, etc.
• Proficiency in documentation in both Thai and English.
• Good English communication skills (written and verbal).
• Tools and Technology.
• SQL Server / PostgreSQL.
• Advanced Excel.
• Data migration and reconciliation frameworks.
• AI-assisted tools for: SQL query generation and optimization, Data quality and anomaly detection.

Experience:

4 years required

Skills:

Risk Management, Data Analysis, Recruitment, English, Thai

Job type:

Full-time

• Monitor and ensure compliance with local regulations, building codes, and industry standards.
• Coordinate regulatory inspections and manage relationships with authorities.
• Maintain compliance calendars and ensure timely renewals of permits and licenses.
• Develop and manage reporting frameworks for operational performance.
• Prepare management reports including uptime, incidents, and KPIs.
• Conduct compliance audits and implement corrective action plans.
• Maintain compliance documentation and evidence libraries.
• Support internal and external audit processes.
• Track and report on SLA performance and client commitments.
• Implement compliance management systems and tools.
• Provide compliance training and awareness programs.
• Bachelor's degree in Engineering, Business Administration, Law, or related field.
• Minimum 4 years in compliance, regulatory affairs, or audit roles.
• Experience in data center or critical infrastructure environments preferred.
• Knowledge of Thai regulatory framework for industrial facilities.
• Strong understanding of regulatory compliance requirements.
• Excellent analytical and reporting skills.
• Proficiency in data analysis and visualization tools.
• Detail-oriented with high level of accuracy.
• Strong written and verbal communication.
• Ability to interpret regulations and technical standards.
• ISO Internal Auditor (9001/14001/45001).
• Compliance or Risk Management certification.
• Fluent in Thai and English.
• Bangkok, THA.
• If this.
• resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!.
• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
• JLL Privacy Notice.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
• For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
• For additional details please see our career site pages for each country.
• Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Experience:

3 years required

Skills:

Microsoft Office, Power BI, Customer Relationship Management (CRM), English

Job type:

Full-time

• Improve the customer database quality and animate the retail teams to share best practices in customer data capture and data security.
• Ensure regular monitoring of the customer database by developing dedicated analyses and reports.
• Improve the customer data quality through the in-house data quality management tool by deduplicating customers and fix means of contact in error.
• Develop assets to train sales team on customer data management.
• Manage and ensure the compliance of customer database and its security.
• Be responsible for customer knowledge for the subsidiary by sharing retail, omnichannel, and customer-oriented insights.
• Analyze customer behaviors and retail performance, and share the analysis with all retail stakeholders to support strategic decisions.
• Anticipate local trends and customer structure evolution thanks to in-depth customer analyses.
• Accompany the customer targeting initiative with CRM analyses.
• Ensure the data quality and relevancy of the clienteling activities.
• Centralize and harmonize all customer performance related reports of the subsidiary.
• Identify the local Customer Performance KPIs to be monitored.
• Develop and maintain new local reports to follow customer KPIs by store on a regular basis.
• Define the customer performance dashboard and report strategy to streamline the existing report package.
• Act as an ambassador of customer excellence, championing the adoption and impact of customer management tools.
• Collaborate and have regular meetings with retail teams to understand customer insights and seek room for improvement on customer data usage.
• Support the wider team with driving initiatives to develop relationships and create special moments for customers.
• Contribute to the organization of customer events, including invitations, outreach, RSVPs, and logistics.
• Lead and deploy the group projects in subsidiary according to local market specificities.
• Accompany and implement group analytics initiatives, such as customer segmentations, and animate them across the subsidiary.
• Work in close collaboration with CX, OPS, Retail Compliance, and IT teams to deploy projects related to customer relations and data.
• University graduates in related disciplines with at least 3 - 5 years of experiences in CRM or customer data management, preferably in retail or hospitality business environment.
• Proficiency in Microsoft Office suite (Advanced Excel is a must).
• Good knowledge in BI tools (Power BI and/or Cognos IBM) is a plus.
• Ability to analyze and synthesize.
• Customer and business oriented.
• Organized, precise, adaptable, with a balance of strategy and execution.
• Discretion and confidentiality as priority.
• Demonstrated strong interpersonal skills with a team player attitude.
• Ability to work independently and to adapt to a fast-paced, changing environment.
• Fluent in English with excellent oral and written communication skills.