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Experience:

2 years required

Skills:

Problem Solving, English

Job type:

Full-time

• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• 2) Quality ManagementBe responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
• 3) Business Acumen and multiple programs / systemsProcess and record new transactions.
• For those with non-call resolution, will escalate the case in the tracking service request - Footprints program to Functional Unit.
• Must HaveBachelor's degree in any fields.
• Minimum 2 years' experience in insurance operations, customer services, call center or other related field.
• Nice to HaveInsurance product knowledge.
• Customer service managerial skill.
• Problem solving decision making.
• Collaboration Data protection are required.
• Able to communicate in English is plu.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us. Let's care for tomorrow.

Experience:

No experience required

Skills:

Accounting

Job type:

Full-time

• Chat Support Agent - Accounting Expert: ดูแลและตอบคำถามลูกค้าผ่าน in-app chat (เปิดรับ 2 ตำแหน่ง).
• Call Support Agent - Accounting Expert: ดูแลและตอบคำถามลูกค้าผ่านทางโทรศัพท์ (เปิดรับ 4 ตำแหน่ง).
• โดยต้องช่วยลูกค้าเข้าใจปัญหา แก้ไขการใช้งาน และแนะนำวิธีที่เหมาะสมให้ลูกค้าใช้งาน PEAK ได้ดีขึ้น.
• 2) Review และให้ Feedback กับคำตอบของ AI.
• คุณจะได้ทำงานร่วมกับ AI ที่ใช้งานจริงๆ โดยคุณจะได้ตรวจสอบคุณภาพคำตอบจาก AI ว่าถูกต้อง ชัดเจน และเหมาะกับบริบทของลูกค้าหรือไม่ พร้อมให้ feedback เพื่อช่วยพัฒนาให้ AI ตอบได้ดีขึ้นเรื่อยๆ ไม่ใช่การทำงานแบบเดิมๆ แต่เป็นทำงานในบริษัทเทคโนโลยี ร่วมกับการใช้งานเทคโนโลยีสมัยใหม่.
• 3) Review และ Validate เคสที่ลูกค้าสอบถามเข้ามา.
• ตรวจสอบและคัดกรองเคสที่อาจเป็นปัญหาการใช้งานจริง หรือเป็น potential bug report เพื่อส่งต่อให้ทีมที่เกี่ยวข้องได้อย่างถูกต้อง ชัดเจน และไม่ตกหล่น.
• 4) สร้างและดูแลคู่มือการใช้งาน.
• จัดทำ ปรับปรุง และดูแล user guide / manual / knowledge base เพื่อให้ข้อมูลกับลูกค้ามีความถูกต้อง เข้าใจง่าย และอัปเดตอยู่เสมอ.
• งานนี้ไม่ได้มีแค่ ตอบลูกค้า .
• คุณจะได้ทำงานที่ต้องใช้ทั้ง.
• การฟังและจับประเด็นจากข้อมูลที่บางครั้งไม่ครบ.
• การอธิบายเรื่องยากให้เข้าใจง่าย.
• การคัดแยกว่าอะไรคือ usage issue อะไรคือ bug.
• การทำงานร่วมกับ AI และเครื่องมือสมัยใหม่สุดล้ำที่หาประสบการณ์จากที่อื่นได้ยาก.
• การทำงานร่วมกับทีมภายในเพื่อยกระดับคุณภาพการบริการ และการพัฒนาผลิตภัณฑ์ที่ตอบโจทย์นักบัญชีหลายหมื่นคนทั่วประเทศ.
• บางวันงานจะเยอะ บางเคสกดดัน และบางบทสนทนาอาจไม่ง่าย เราจึงมองหาคนที่ยังคงสื่อสารอย่างมืออาชีพ ใจเย็น และไม่ปล่อยให้คุณภาพงานตกแม้อยู่ในสถานการณ์ที่ท้าทาย.
• มีความรู้ด้านบัญชีในระดับที่ดี (เช่น จบบัญชี บริหารธุรกิจ การจัดการ หรือสาขาที่เคยเรียนวิชาบัญชี).
• มีใจบริการ และรับมือกับลูกค้าได้ดี แม้ในสถานการณ์ที่กดดัน.
• ชอบช่วยคนแก้ปัญหา และสามารถคิดวิเคราะห์หาสาเหตุของปัญหาได้.
• เรียนรู้สิ่งใหม่ได้เร็ว โดยเฉพาะเรื่องระบบ เทคโนโลยี บัญชี.
• สื่อสารได้ดีทั้งการฟัง พูด อ่าน และเขียน.
• ทำงานละเอียด รอบคอบ และตรวจสอบข้อมูลก่อนสื่อสารต่อ.
• เปิดรับ feedback และพร้อมพัฒนาคุณภาพงานของตัวเองอยู่เสมอ.
• อ่านภาษาอังกฤษได้ดีพอสมควร เพราะเครื่องมือและข้อมูลบางส่วนเป็นภาษาอังกฤษ (ไม่จำเป็นต้องพูดได้).
• จะพิจารณาเป็นพิเศษ หากคุณ.
• มีประสบการณ์ทำงานด้านบัญชี ธุรการ สำนักงานบัญชี มาก่อน 2-3 ปีขึ้นไป.
• มีประสบการณ์ใช้งานโปรแกรมบัญชีออนไลน์มาแล้ว.
• หากคุณสอบผ่าน PEAK Basic Level หรือ PEAK Specialist Level มาก่อนสมัครทำงาน เรามีโบนัสพิเศษเมื่อผ่าน Probation ให้!.
• สามารถทำงานเป็นกะได้ หรือ วันเสาร์-อาทิตย์ได้ (และหยุดวันธรรมดา 2 วัน).
• ใช้งานระบบ software ได้คล่อง และไม่กลัวการเรียนรู้เครื่องมือใหม่ๆ (เรามีใช้ Software และเทคโนโลยีต่างๆเยอะมาก).
• งานนี้เหมาะกับคนแบบไหน.
• ไม่หนีปัญหา และพร้อมเผชิญโจทย์ธุรกิจจริงจากลูกค้า.
• รู้สึกสนุก และชอบความท้าทายที่ต้องรับมือ และแก้โจทย์ให้กับลูกค้า!.
• ใจเย็น มีจิตใจในการให้บริการ ชอบสอน ชอบแนะนำผู้อื่น.
• ชอบพัฒนางานให้ดีขึ้น ไม่ใช่แค่ตอบให้จบเคส เราไม่ชอบทำงานกับคนที่ทำให้มันจบๆไป.
• ทำงานเป็นทีมได้ดี และรู้ว่า support ที่ดีไม่ใช่แค่เรื่อง การบริการ แต่เป็นส่วนสำคัญของประสบการณ์ลูกค้า และการเติบโตของธุรกิจ.
• ดูเพิ่มเติม วัฒนธรรมการทำงานที่ PEAK และ ชีวิตการทำงานที่นี่.
• ทำงานกับ PEAK แล้วจะได้พัฒนาอะไร.
• ความเข้าใจด้านบัญชี ภาษี และการทำงานของธุรกิจ SMEs.
• ทักษะการสื่อสารและการแก้ปัญหาในสถานการณ์จริง.
• ฝึกจิตใจให้แข็งแกร่งรับมือกับลูกค้าได้ในหลากหลายสถานการณ์.
• ประสบการณ์การทำงานร่วมกับ AI และการปรับตัวเข้ากับโลกการทำงานยุคใหม่ที่มีเพื่อนร่วมงานเป็น AI จริงๆ.
• ประสบการณ์ใน Tech Company ที่ต้องเรียนรู้เร็ว ปรับตัวเร็ว และพัฒนางานตลอดเวลาที่ยากจะหาจากที่อื่น.
• คนที่ทำงานกับ PEAK ได้ดี มักมีลักษณะแบบนี้.
• มี Growth Mindset และชอบพัฒนาตัวเอง.
• เปิดใจรับฟังความคิดเห็น และพร้อมเรียนรู้จากผู้อื่น.
• สื่อสารตรงไปตรงมาอย่างสร้างสรรค์.
• ช่วยกันทำงานเป็นทีม และมองผลลัพธ์ของบริษัทมากกว่าขอบเขตงานตัวเอง.
• ใส่ใจคุณภาพของงาน เพราะมองว่างานที่ทำสะท้อนมาตรฐานของตัวเอง.
• ถ้าคุณกำลังมองหางาน support ที่ได้ใช้ทั้งความรู้ ความคิด การสื่อสาร ได้ช่วยลูกค้าจริง ได้ทำงานกับเทคโนโลยีสมัยใหม่ใน Tech Startup ชั้นนำของไทย และเป็นส่วนหนึ่งของทีมงานที่ช่วยดูแล และยกระดับการทำธุรกิจ SMEs ในไทย ตำแหน่งนี้อาจเหมาะกับคุณ.

Experience:

1 year required

Skills:

Able to work as a shift, Good Communication Skills, Service-Minded, Thai

Job type:

Full-time

• สถานที่ทำงาน: ลาดพร้าว 87 แยก 25.
• เงินเดือน: 18,000 - 22,000 (ขึ้นกับประสบการณ์และความสามารถ).
• ภาษา: ภาษาไทย (ฟัง พูด อ่าน เขียน ได้คล่อง), ภาษาอังกฤษ (ฟัง พูด อ่าน เขียน ได้เบื้องต้น).
• เวลาทำงาน: ช่วงเรียนรู้งาน วันจันทร์-เสาร์ 09.00 - 18.00 น., ช่วงเข้ากะ กะละ 12 ชั่วโมง 4 วัน/สัปดาห์.
• ค้นหา CS สายบวก! ไม่ใช่แค่คอยตอบแชท แต่พร้อมที่จะดูแลเชิงรุก กระตุ้นยอดขาย เพื่อรับค่าคอมฯ แบบจุใจ! เบื่อไหมกับการเป็น CS ที่นั่งรอตอบคำถามตามสคริปต์ไปวันๆ? ที่นี่เรามองหา "นักแก้ปัญหาและนักสร้างโอกาส"! หน้าที่ของคุณไม่ใช่แค่ Support แต่คือการดูแลลูกค้าอย่างใกล้ชิด ติดตามผลลัพธ์ ทำให้ลูกค้ารักสินค้าและบริการของเรา กระตุ้นการตัดสินใจซื้อ และสนุกไปกับการ Upsell ยิ่งคุณดูแลลูกค้าได้ดีเยี่ยมเท่าไหร่ รายได้จาก "ค่าคอมมิชชั่น" ของคุณก็จะยิ่งพุ่งสูงขึ้นเท่านั้น! ถ้าคุณรักงานบริการและมีสายเลือดนักขายแฝงอยู่. มาร่วมเติบโตไปด้วยกัน!
• Support 80% / Follow-up & Upsell 20%.
• ความรับผิดชอบหลัก (Key Responsibilities).
• Multichannel Support: ให้คำแนะนำและแก้ไขปัญหาการใช้งานระบบ Paxel ผ่านทาง Live Chat, Email, Social Platform และทางโทรศัพท์ผ่าน ระบบ call-center อย่างมืออาชีพและสุภาพ.
• Proactive Engagement: ติดตามสถานะการใช้งานของลูกค้า (Monitoring) และติดต่อสอบถามหรือให้คำแนะนำเพิ่มเติมก่อนที่ลูกค้าจะแจ้งปัญหาเข้ามา เพื่อเพิ่มอัตราการต่ออายุสมาชิก (Retention).
• Technical Troubleshooting: วิเคราะห์และแยกแยะปัญหาทางเทคนิคเบื้องต้น สามารถอธิบายขั้นตอนการแก้ไขที่ซับซ้อนให้กลายเป็นเรื่องง่ายสำหรับลูกค้า และประสานงานกับทีม Developer หรือฝ่ายที่เกี่ยวข้อง เพื่อแก้ไขปัญหาทางเทคนิคให้ลูกค้าอย่างรวดเร็ว.
• CRM & Task Management: บันทึกข้อมูลลูกค้าและจัดการเคสอย่างเป็นระบบผ่านโปรแกรม CRM และติดตามความคืบหน้าของงานผ่าน Task Management เพื่อไม่ให้ตกหล่น.
• Knowledge Base Contribution: รวบรวมคำถามที่พบบ่อย (FAQs) เพื่อช่วยทีมพัฒนาคู่มือการใช้งาน (Manual) หรือบทความ Knowledge Base บนเว็บไซต์.
• Shift Work: สามารถเข้ากะตามช่วงเวลาที่กำหนดเพื่อให้ครอบคลุมการดูแลลูกค้าอย่างต่อเนื่อง.
• Experience: มีประสบการณ์ด้านงานบริการลูกค้า (Customer Service) อย่างน้อย 1-2 ปี หากมีประสบการณ์ในธุรกิจ SaaS หรือ Tech Startup จะได้รับพิจารณาเป็นพิเศษ.
• Communication Skills: มีทักษะการสื่อสารดีเยี่ยม สามารถจับประเด็นสำคัญได้ไว ใช้ภาษาไทยได้อย่างถูกต้อง สุภาพ และมีน้ำเสียงที่เป็นมิตร (Service Mind).
• Analytical Thinking: มีตรรกะในการคิด (Logic) ที่ดี สามารถแยกแยะความสำคัญของปัญหา และตัดสินใจแก้ไขสถานการณ์เฉพาะหน้าได้อย่างใจเย็นและเป็นระบบ.
• Tech Savvy: เรียนรู้การใช้งานซอฟต์แวร์ใหม่ๆ ได้รวดเร็ว หากใช้โปรแกรมกลุ่ม Task Management (เช่น Notion, CODA, Trello) หรือ CRM (เช่น HubSpot, Zendesk) ได้จะพิจารณาเป็นพิเศษ.
• Emotional Intelligence: มีความฉลาดทางอารมณ์สูง (EQ) สามารถรับมือกับลูกค้าที่กำลังหงุดหงิดได้ด้วยความเข้าใจและอดทน.
• Ownership: มีความรับผิดชอบสูง ตื่นตัวในการทำงาน (Active) ไม่รอให้งานเดินเข้ามาหา แต่พร้อมเดินเข้าหางาน.
• Mindset: มี "Growth Mindset" และ "Empathy" (ความเข้าใจอกเข้าใจลูกค้า) มุ่งเน้นการแก้ปัญหาที่ต้นเหตุ ไม่ใช่แค่แก้ปัญหาให้จบเป็นครั้งคราว.
• หากสื่อสารภาษาอังกฤษได้ จะพิจารณาเป็นพิเศษ (สินค้าและบริการของเรารองรับทั้งในไทยและทั่วโลก).
• Education: ปริญญาตรีทุกสาขา.
• ประกันสังคม.
• โบนัสประจำปี (ตามผลประกอบการบริษัท).
• งานเลี้ยงสังสรรค์ประจำปี.
• ค่ากะ.
• Incentive/Commission (ตามโครงสร้างบริษัท/ผลประกอบการ).
• Work From Home (ขึ้นอยู่กับความสามารถและความรับผิดชอบ กำหนดโดยผู้บังคับบัญชา).

Skills:

Compliance, Mechanical Engineering, AutoCAD, English

Job type:

Full-time

• Preparing, scheduling, coordinating and monitoring the assigned engineering projects.
• Monitoring compliance to applicable codes, practices, QA/QC policies, performance standards and specifications.
• Interacting daily with the clients to interpret their needs and requirements and representing them in the field.
• Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.
• Bachelor s Degree in Electrical or Mechanical Engineering.
• Engineering license is a must.
• Minimum 8-10 years work experience in Project Planning electrical system or fuel system experience in building,data center or oil and gas project.
• Excellent computer literacy and knowledge of design and visualization software.
• With strong interpersonal skills in maintaining client relationship.
• Good command of English communication.
• Must be a good team player and possess self-motivated driven working style.
• Excellent knowledge of design and visualisations software such as AutoCAD.
• Requisition Number: 229934 Job Function: Engineering

Experience:

8 years required

Skills:

English

Job type:

Full-time

• Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
• 7 years of Electrical experience (e.g., electrical testing equipment or electrical distribution) in an industrial or commercial environment.
• Ability to participate in material handling tasks such as lifting, carrying or moving upto 50 lbs (23 kg) of equipment, the required use of safety equipment such as limited weight bearing work platforms, ladders, step stools and personal protective equ ...
• Ability to work non-standard hours and differing work rotations/shifts.
• 8 years of experience in the facilities field including operating and maintaining mission critical facilities (e.g, data centers, hospitals, pharma, semiconductor, refineries, power plants, etc).
• Experience as Competent Electrical Engineer or Professional Engineer or Professional Engineer with Practicing Cert or Registered Electrical Energy Manager.
• Experience performing maintenance on electrical or controls systems and independently resolving common system failures.
• Knowledge of safety rules and regulations associated with operating complex infrastructure.
• Ability to communicate in English and Thai in order to communicate with contractors who perform maintenance or upgrade work on the data center systems.
• The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world. Facilities Technicians at Google data centers operate, monitor and support physical facilities conditions. Some of these duties will include heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution and control and monitoring systems. You regularly help inspect, maintain and repair various data center systems such as piping and non-critical electrical or mechanical system components).
• As an advocate for best practices, you develop creative approaches to reducing operational costs while improving overall data center efficiency. You ensure that environmental and safety standards are consistently met, identifying problems and making repairs quickly. In emergency situations or abnormal conditions, you manage data center performance issues and outages to minimize the recovery time from failures.
• As a Facilities Technician, you will operate, monitor, and support physical facilities conditions for our data centers.
• The AI and Infrastructure team is redefining what s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.
• We're the driving team behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.
• Inspect, maintain, and repair various data center systems.
• Provide daily assistance to technicians as you read blueprints/schematics/sequence of operations, conduct tours of systems, and assess their working order.
• Manage the uptime and maintenance of UPS, generators, electrical distribution, and control and monitoring systems.
• Operate, monitor, maintain, and respond to abnormal conditions in the data center facilities systems and equipment.
• Support startup, commissioning, and integration of new electrical equipment and systems into facilities infrastructure.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Skills:

Budgeting, English, Mandarin

Job type:

Full-time

• Taiwanese English (native-level).
• US/UK English (native-level).
• Taiwanese Mandarin (native-level).
• Taiwanese Hokkien (native-level).
• Roles.
• There are two roles in this project: Agent and Customer.
• Participants will be assigned one of these roles and will read from a provided script during the recorded call.
• If you speak more than one of the languages listed above, you are welcome to participate in multiple language tasks.
• Work Scope.
• Participants will be required to do the following.
• Making short calls to an Interactive Voice Response (IVR) (dialed number, Hong Kong number) using your mobile phone. Each call should not take longer than 10 minutes.
• Scripts will be provided. Participants are expected to read your given scripts. There will be two role (Agent and customer), you are expected to read and record your assigned part only.Scripts are generated by AI. It may include sentences that don t sound natural in local speech. Participants are expected to review and adjust the scripts so they sound natural.
• The call will be automatically recorded once you dial the number. There is no need to use a separate recording device.
• Participants can record up to 40 audio minutes for each language. *Volume can be assigned as per your availability.
• More details of the task and instruction will be shared later.
• Payment Details.
• Taiwanese English: USD 24.00.
• US/UK English: USD 24.00.
• Taiwanese Mandarin: USD 24.00.
• Taiwanese Hokkien: USD 24.00.
• Important Notes.
• Only complete and quality-approved recordings will be eligible for payment..
• Telecom fee is already included in the payment.
• If you are able to participate in more than one language task, you can increase your total earnings..
• The difference is related to project budgeting and not participant qualifications.
• Payment terms are 15 working days from the billing date. PO will be issue after client approval. - Payoneer (sign up): valid for amount ofUSD10 or more. Payoneer does charge fees when transferring out of Payoneer. Check out their website at www.payoneer.com for more details. - PayPal (sign up): valid for any amount. PayPal fees are approximately 4% of the transaction value. - Wire transfer: valid for amount of USD50 or more. Wire transfer fees are typically US$2 for domestic transfers.- Local Transfer: valid for any amount (Thailand Banks only). No transaction fees are charged.
• There may be fees associated with payments that are levied by payment providers. Andovar is not responsible for fees charged by payment providers, merchant banks, intermediate banks, end-user banks or other payment services.
• Flexibility - Work from anywhere.
• Simplicity - Tasks are short and easy to follow.
• Variety - Enjoy multiple task types.
• Security - Your data is strictly protected.
• We also run additional data-collection projects, including voice recording, pair conversation recording, utterance recording and other voice and video data collection tasks. If you successfully complete this assignment, you can expect to receive more opportunities from us in the future.

Experience:

5 years required

Skills:

Business Development, Electrical Engineering, Teamwork

Job type:

Full-time

• Engage with customers and key stakeholders early in the sales cycle to identify, understand, and.
• influence technical requirements and business needs within the Data Center marketAct as a critical interface between customers, sales, product management, and engineering.
• teams to translate customer insights into solution design and product development prioritiesProvide technical consultation, solution design, and product demonstrations ...
• Support sales teams during proposal development, technical presentations, and contract.
• negotiations with strong technical expertiseInfluence product roadmap and strategy by sharing market trends, customer feedback, and.
• competitor insightsServe as a subject matter expert during the sales process to address complex technical.
• questions and challengesBuild and maintain strong relationships with key decision-makers and technical stakeholders to.
• establish trust and credibilityMonitor industry trends and emerging technologies to anticipate customer needs and advise on.
• strategic directionSupport team and functional objectives by ensuring alignment, clarity, and effective.
• communication of goals
• QualificationsBachelor s degree in Electrical Engineering or a related technical field.
• At least 5 years of working experience related to the Data Center market.
• Strong technical knowledge relevant to the assigned product portfolio and target market.
• Excellent communication, presentation, and interpersonal skills.
• Ability to influence, negotiate, and build consensus across cross-functional teams and customers.
• Analytical mindset with the ability to translate technical concepts into clear business value.
• Experience with CRM systems and sales enablement tools.
• Existing network or industry contacts within the target market is an advantage.
• Proactive, self-driven, and customer-focused mindset.
• Strong initiative and sound decision-making skills.
• Strong teamwork skills with a high level of dedication.
• Positive, detail-oriented, and problem-solving attitude.
• LI-PA1 Requisition Number: 216689 Job Function: Engineering

Experience:

5 years required

Skills:

Compliance, Mechanical Engineering, AutoCAD, English

Job type:

Full-time

• Preparing, scheduling, coordinating and monitoring the assigned engineering projects.
• Monitoring compliance to applicable codes, practices, QA/QC policies, performance standards and specifications.
• Interacting daily with the clients to interpret their needs and requirements and representing them in the field.
• Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.
• Bachelor s Degree in Electrical or Mechanical Engineering.
• Engineering license is a must.
• Minimum 5 years work experience in Project Planning electrical system or fuel system experience in building,data center or oil and gas project.
• Excellent computer literacy and knowledge of design and visualization software.
• With strong interpersonal skills in maintaining client relationship.
• Good command of English communication.
• Must be a good team player and possess self-motivated driven working style.
• Excellent knowledge of design and visualisations software such as AutoCAD.
• Requisition Number: 217161 Job Function: Engineering

Experience:

8 years required

Skills:

Linux, UNIX, System Administration

Job type:

Full-time

• Bachelor's degree in a technical field or equivalent practical experience.
• 8 years of experience in computing infrastructure, networking, operating systems, or hardware.
• 5 years of experience managing technical, vendor, agreement management, or delivery teams.
• Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
• Experience working in data center environments, including building and operating large-scale infrastructure, and network and compute architecture and life-cycle, and Linux/Unix system administration.
• Experience in installing, configuring, testing, troubleshooting and maintaining hardware servers and its components.
• Experience with initiating and executing initiatives in a global environment.
• Ability to lead and improve Environmental Health and Safety initiatives.
• Excellent performance with data gathering, analysis and presentation skills.
• Google isn't just a software company. The Hardware Operations team is responsible for monitoring the physical infrastructure behind Google's powerful search technology. As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated installations/troubleshooting.
• Your team will install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). They will also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. They may lead small project teams on larger installations and develop project contingency plans.
• In this role, you will lead a team of Data Center Technicians who perform quality installations of server and network hardware and their components, and maintain and troubleshoot any tests while modeling teamwork with a positive impact to site culture. You will also manage day-to-day operations and guide the team through the installation, configuration, testing, troubleshooting and decommissioning of our servers. In a similar fashion, you will also oversee the deployment of network components of the data center, lead teams on installations and develop project contingency plans.
• The AI and Infrastructure team is redefining what s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.
• We're the driving team behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.
• Lead a team of individuals, set and communicate individual and team priorities that support organizational goals. Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
• Partner with teams to meet goals and stakeholders to manage facility activities and set/implement short and long-term strategies.
• Maintain, monitor, and execute security and operational procedures and track/analyze trends to identify opportunities for improvements ensuring alignment with organizational policies.
• Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues.
• Support and contribute to the implementation of Environmental Health and Safety (EHS) and other compliance programs and initiatives in collaboration with other teams to ensure environmental and safety incidents are investigated, resolved, and reported.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Job type:

Full-time

• Process customer complaint cases.
• Resolve more complex complaints escalated by customer service or customer contact centre staff.
• Responsible for other relating tasks as assigned to align with business policy and build long term business growth.
• Explore opportunity to improve work flow and build healthy environment.
• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
• In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link
• https://www.aia.co.th/th/about-aia/privacy/candidate.
• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
• You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Experience:

4 years required

Skills:

Electrical Engineering, Mechanical Engineering, English

Job type:

Full-time

• Supervise contractors who perform servicing or preventive maintenance.
• Perform limited maintenance tasks to include: filter changes, battery system PMs, and Rack PDU & Rack ATS replacements.
• Perform root cause analysis for operational issues.
• Troubleshoot facility and rack level events.
• Ensure all personnel on-site follow safety protocols.
• Work on-call and a rotating schedule as needed.
• Take daily operational readings and provide metrics reporting to senior engineers.
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.
• A day in the life
• The Data Center Technician will be responsible for ensuring the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center.Walk job sites in uneven terrain.
• Work at heights and from ladders.
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or craw.
• Regularly lift and/or move up to 4o pounds; and participate in group lifts for 41 pounds or more.
• Carry objects weighing up to 40 pounds for short distances.
• Work shifts longer than eight hours in duration.
• About AWS
• Diverse Experiences
• Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying.
• Why AWS
• Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
• Work/Life Balance
• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve.
• Inclusive Team Culture
• AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
• Mentorship and Career Growth
• We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
• BASIC QUALIFICATIONS.
• Associates Degree or Technical Degree in Electrical Engineering, Mechanical Engineering or relevant discipline.
• Fluent in English language, both written and spoken.
• 2+ working in a Data Center or Mission Critical Environment.
• PREFERRED QUALIFICATIONS.
• Bachelor s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline.
• 4+ years of Data Center Operation Experience.
• Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling.
• 2+ with Microsoft Excel, Word, and Outlook.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

Experience:

4 years required

Skills:

Procurement, Electrical Engineering, Mechanical Engineering

Job type:

Full-time

• Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the critical facility operations and maintenance.
• Responsible for the on-site management of sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.
• Manage relationship with third party Colocation providers and their facility staff.
• Responsible for the operation of and management of both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Data Center capacity planning and reporting.
• Assist in the design and build out of new facilities.
• May assist in projects to increase current Facility efficiency.
• Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency.
• Deliver quality service and ensure all customer demands are met.
• Procurement for DCEO related expenditure.
• Responsible for asset and inventory management.
• Diverse Experiences
• AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying.
• Why AWS
• Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
• Work/Life Balance
• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud.
• Inclusive Team Culture
• AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
• Mentorship and Career growth
• We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
• BASIC QUALIFICATIONS.
• 4+ years of relevant work experience in maintaining electrical, mechanical, HVAC, fire systems experience in a data center or critical space facility.
• Ability to participate in a 24 x 7 rotating shift roster.
• Understanding of the electrical and mechanical systems used in a data center environment, including but not limited to DRUPS, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units.
• PREFERRED QUALIFICATIONS.
• Bachelor s Degree in either Electrical Engineering, HVAC, Mechanical Engineering or relevant technical (military/trade school) degree and relevant experience in a critical environment.
• Understanding of the electrical and mechanical systems used in a data center environment, including but not limited to DRUPS, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units.
• Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large-scale critical environment.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

Experience:

5 years required

Skills:

Electrical Engineering, Mechanical Engineering

Job type:

Full-time

• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a data center.
• Act as an escalation point for all facilities-related issues within the data center, escalating to the Data Center Facility Manager as needed.
• Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the critical facility operations and maintenance.
• Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams.
• Data Center capacity planning and reporting.
• Provide training and guidance to Engineering Operations Technicians.
• Ensure all safety procedures are adhered to by vendor and Amazon staff.
• Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the critical facility operations and maintenance.
• Communicate complex technical information to a non-technical audience.
• A day in the life
• Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
• Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
• Provide operational readings and key performance indicators to make sure uptime is maintained
• Diverse Experiences
• AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying.
• Why AWS?
• Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
• Inclusive Team Culture
• AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
• Mentorship & Career Growth
• We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
• Work/Life Balance
• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud.
• BASIC QUALIFICATIONS.
• 5+ years of relevant work experience in a data center or other critical facility management.
• Hands-on experience and solid knowledge in MEP and facility operations.
• PREFERRED QUALIFICATIONS.
• Bachelor s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline.
• Engineering licenses such as Associate Engineer, Professional Engineer, or equivalent.
• Electrical or mechanical operation license.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

Experience:

4 years required

Skills:

Electrical Engineering, Mechanical Engineering, English

Job type:

Full-time

• Supervise contractors who perform servicing or preventive maintenance.
• Operate and maintain mechanical and electrical equipment.
• Perform root cause analysis for operational issues.
• Troubleshoot facility and rack level events within internal SLA.
• Ensure all personnel on-site follow safety protocols.
• Work on-call and a rotating schedule as needed.
• Take daily operational readings and provide metrics reporting to senior engineers.
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.
• A day in the life
• The Data Center Engineering Technician will be responsible for ensuring the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The EOT serves as a technical resource to support Amazon within its owned and operated data centers. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. The Data Center Engineering Technician will continue to maintain high reliability and performance while keeping operating costs in facilities at a minimum.
• Engineering Technicians are Amazon s front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot, Data Center Operation s Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, as well as three phase electrical systems such as: switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.
• About AWS
• Diverse Experiences
• Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying.
• Why AWS
• Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
• Work/Life Balance
• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve.
• Inclusive Team Culture
• AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
• Mentorship and Career Growth
• We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
• BASIC QUALIFICATIONS.
• 4+ years of relevant work experience in maintaining electrical, mechanical, HVAC, fire systems experience in a data center or critical space facility.
• Ability to participate in a 24 x 7 rotating shift roster.
• Understanding of the electrical and mechanical systems used in a data center environment, including but not limited to DRUPS, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units.
• PREFERRED QUALIFICATIONS.
• Bachelor s Degree in either Electrical Engineering, HVAC, Mechanical Engineering or relevant technical (military/trade school) degree and relevant experience in a critical environment.
• Understanding of the electrical and mechanical systems used in a data center environment, including but not limited to DRUPS, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units.
• Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large-scale critical environment.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

Experience:

3 years required

Skills:

Legal, Financial Analysis, Project Management, English

Job type:

Full-time

• Direct and manage contract guard force to run daily data center operations.
• Handle site security incidents, escalations or any other security related issues.
• Provide after-hours on-call management support and participate in emergent, large scale event response when needed.
• Participate in re-occurring data center security audits and reviews.
• Executes established compliance processes with AWS policies, standards, guidelines and relevant legal and regulatory requirements.
• Provides input on, and may develop security methodologies, policies and procedures.
• Write reports and communicate with management on the status of physical security operations.
• Oversee new security construction or retrofit projects.
• Manage the security P&L for assigned site(s), assist management with financial analysis and contribute to financial decisions for security requirements.
• Collaborate with other teams to protect AWS Data Center personnel, information and assets.
• A day in the life
• Mission: Deliver pioneering physical security by working vigorously to earn and keep customer trust; providing a safe and secure environment for our people, assets, and customer data.
• Vision: Develop exceptional security professionals, consistently apply security processes, and pioneer new technologies that effectively balance security requirements with operational needs.
• Diverse Experiences
• AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying.
• Why AWS?
• Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
• Inclusive Team Culture
• AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
• Mentorship & Career Growth
• We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
• Work/Life Balance
• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve.
• BASIC QUALIFICATIONS.
• 3+ year s experience managing contract security and physical security operation programs such as Access Control/Intrusion Detection and CCTV Surveillance systems.
• 3+ years in Project Management experience and creating process improvement procedure.
• Experience in managing vendors/vendor teams.
• PREFERRED QUALIFICATIONS.
• Bachelor s degree and or equivalent professional experience in corporate or government security environment.
• 3+ years experience creating and implementing emergency planning programs, physical security countermeasures.
• Excellent oral and written communication skills.
• Proficiency in both Thai and English language.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

Experience:

5 years required

Job type:

Full-time

• Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
• Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
• Perform rack installs, rack decommissioning, and facility management.
• Provide operational readings and key performance indicators to make sure uptime is maintained.
• About AWS
• Diverse Experiences
• AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying.
• Why AWS?
• Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
• Inclusive Team Culture
• AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
• Mentorship & Career Growth
• We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
• Work/Life Balance
• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud.
• BASIC QUALIFICATIONS.
• Technical College Degree or Qualified Technical Diploma.
• Experience in mission critical environment with 5+ years of relevant work experience.
• An excellent understanding of the electrical and mechanical systems used in a data center, manufacturing or semiconductor environment, including but not limited to DRUPS, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units.
• PREFERRED QUALIFICATIONS.
• Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large-scale critical environment.
• Proficient in technical verbal and written communication skills.
• Data Center or facility experience is a plus advantage.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

Job type:

Full-time

• Monitor of team performance on a daily basis.
• Conduct 1:1s, performance reviews and team meetings to evaluate individual performance. Motivating those individuals to do better.
• Identify training needs and providing coaching and support.
• Build consensus and collaborating with other people.
• Develop an atmosphere where people feel confident and happy to contribute.
• What you have .
• Experience leading diverse, motivated teams.
• Experience working in the hospitality/OTA industry.
• Experience with support KPIs (CSAT, NPS, AHT, etc).
• Past work in call center would be a plus.
• Our Perks & Benefits .
• Hybrid working model.
• Mental health and well-being initiatives- Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
• When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

Experience:

1 year required

Skills:

Data Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma in any discipline.
• Candidate must be able to work on rotational shift (3 shift / 5 working days).
• Minimum 1 years experienceas QA in call center.
• Must be proficiency in English & Indonesian in terms of written, reading and speaking.
• Able to start work immediately is preferred.
• Language Requirements:English.
• Indonesian.
• Key Responsibilities: Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.

Experience:

1 year required

Skills:

Data Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma in any discipline.
• Candidate must be able to work on rotational shift (3 shift / 5 working days).
• Minimum 1 years experienceas QA in call center.
• Must be proficiency in English & Thai in terms of written, reading and speaking.
• Able to start work immediately is preferred.
• Language Requirements:English.
• Thai.
• Key Responsibilities: Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.

Experience:

2 years required

Skills:

Budgeting, Purchasing, Problem Solving

Job type:

Full-time

• Co-ordinate to IT for releasing telephone signal.
• Adjust and solve problem of telephone equipment and wire connected.
• Telephone conference usage.
• 2) CISCO VC System and Meeting roomsSolve problem of VC CISCO.
• Coordinate with vendors for repair and maintenance.
• 3) SMS Gateway/Application/Web based: TRUE Move / Digital Marketing CenterCoordinate to vendor for price and agreement.
• Create user such as UI, Claims, POS, Medical, MKT etc.
• Receive SMS requested form: 1 way / 2 ways SMS.
• Send out as request and inform status to user.
• Create SMS status report and send to user via email.
• Monitor and solve the problem.
• Monthly expenses report to user via email.
• 4) Billing Telephone Fax SystemCreate group department of each cost center to be easy for making the report and allocate expense.
• Create report and retrieve report both call in and out to user and call center 1373.
• 5) Air Card/ Mobile PhoneReceive the request from department in managing air card and mobile phone, based on the policy.
• Coordinate with the external parties (e.g. TRUE, Dtac, AIS) to provide air card and mobile phone with package.
• Distribute air card to employees.
• 6) Service Maintenance/ repair of Office facilities equipmentReceive the request for maintenance of Xerox machine, thermal binding machine, signet company machine, facsimile, LCD projector, AV System, Locker.
• Perform primary investigation and fix machines.
• Coordinate with vendors.
• Prepare document and request for budgeting.
• 7) Access Control CCTV SystemAccess Control.
• Receive the request from departments or HR to add/ update/ cancel the authorization to access the company.
• Maintain the authorization to access the company in the system.
• Provide the reports regarding to access information, based on the request.
• Coordinate with vendors for fixation of access control system and plan for PM activity.
• CCTV.
• Prepare and perform purchasing process for CCTV setup.
• Coordinate with vendor to setup and repair CCTV and plan for PM activity.
• Monitor the problem/ issues of CCTV.
• Check and open the historical record for department based on the request.
• 8) General ServicesDaily floor survey on cleanliness, tidiness and readiness of their floor such as meeting room services, toilet, photocopier etc.
• Then submit weekly survey report to Manager every Monday.
• 9) Facility Management services request formCoaching others to complete job properly for a high quality of services under manager supervisor.
• After job completion, remind user to close jobs after job completion (NPS score will be given by users or else jobs cannot be closed).
• 10) AV systemSetup/test mini stadium system for major event activity as request and standby.
• Coordinate with vendors for plan PM activity.
• 11) Locker managementUpdate user list.
• Add/remove/set PIN password for user.
• Change battery and repair.
• Must HaveBachelor 'sdegree in any fields.
• At least 2 years in general affairs or administrative including maintenance function, service operations related function incl. administrative tasks, facility management or any related areas.
• Knowledge of supervisory principles, facilities maintenance, and relevant local laws, rules and regulations.
• Nice to HaveHigh customer and service orientation as well as a smart approach towards various stakeholders.
• Communication skills with goodEnglish.
• Customer orientation, Time management and problem solving.
• Computer skills i.e. MS Office, Outlook, Excel and Word is required.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us. Let's care for tomorrow.