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Skills:

Analytical Thinking

Job type:

Full-time

• Support the execution of ITSM processes, including Incident, Problem, and Change Management.
• Ensure accurate logging, tracking, and follow-up of service tickets in ITSM tools.
• Assist in coordinating Change Advisory Board (CAB) activities including scheduling, documentation, and follow-ups.
• Monitor service performance against defined SLAs and escalate risks.
• Support daily infrastructure and cloud operations activities.
• Coordinate with internal teams and vendors for issue resolution.
• Prepare service performance reports and maintain documentation.
• Support continuous improvement initiatives and maintain SOPs.
• Timely and accurate execution of ITSM processes.
• Proper documentation and tracking of service activities.
• Effective coordination between teams and vendors.
• Timely escalation of service risks and issues.
• Bachelor s degree in Information Technology, Computer Science, or related field.
• 3-5 years of experience in IT operations, infrastructure support, or ITSM.
• Basic knowledge of ITIL framework.
• ITSM knowledge and tool familiarity (e.g., Freshservice).
• Basic infrastructure and cloud understanding.
• Strong communication and coordination skills.
• Analytical thinking and problem-solving.
• Attention to detail and process adherence.

Job type:

Full-time

• Maintain and update Menu Files for each market.
• Consult with Marketing and Operations on their need for each promotion and new version of the menu that occurs.
• Work with market representatives on the needs for new menu items.
• Work with IT Team, Vendor and reporting team to ensure that new menu items are added to reporting systems.
• Transmit menu files to units, as needed.
• Compose and distribute correspondence to units communicating the changes to their POS screens.
• Maintain Comp/Discount/Payment files for each market.
• Project Management
• Ability to coordinate project related tasks.
• Day-to-day management and execution of assigned projects to meet agreed timescales, quality levels and budgets.
• Preparation of project initiation documents and detailed project plans in partnership with business project owners.
• Ensure all project management governance, controls, and policies are adhered to.
• Provide regular meeting communications and reporting on PSC, current and future.
• Performs other duties and assumes other responsibilities as apparent or as delegated.
• Leads, defines and documents detailed functional & IT system requirements to include use cases and current/future business process definition with a high level of complexity.
• Independently identify and document opportunities to improve or gain efficiencies within our business processes and system applications.
• Driving to succeed critical IT projects which supporting business strategy.
• Timely tracking progress and issues.
• Design, develop, implement and coordinate systems, policies and procedures.
• Identify problematic areas and implement strategic solutions in time.
• Test new versions of custom-developed application prior to distribution.Execute unit test and integration testing and fix bug.
• Help Desk Support.
• Escalate issues to help desk or to external vendors, as needed, when units are dissatisfied with service to achieve resolution.
• Have a solid operational and high level technical understanding of POS and Back of House (BOH) server software used Inthanin as well as unit closing routines to assist in answering questions, as needed.
• Work with other department at the support center to response to requests for changes.
• Training of users & ABSS to support Inthanin.
• Testing / Documentation.
• Participates with POS Support Team during testing of new hardware and software upgrades.
• Complete lab testing of POS upgrades.
• Assist in documentation creation for units.
• Reviews final documents for accuracy prior to distribution.
• Communication to stores for any update from HQ office.
• ประสบการณ์ (ด้าน POS Software อย่างน้อย 4 ปีขึ้นไป): ด้านการพัฒนาและสนับสนุนระบบเทคโนโลยีและสารสนเทศ.
• Project manager.
• Retail Systems / System Integration / Mobile Application skill / Online Platform.
• Business Analyst / Tester Skill / Innovation.
• Train the trainer skill.
• Communicate to business / stores level.
• Able to drive.
• Management skill.