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Experience:

5 years required

Skills:

Electrical Engineering, Business Development, Microsoft Office, Procurement, AutoCAD, English

Job type:

Full-time

• We are seeking for.
• Technical Sales Support Manager.
• to join our Solar & Energy Solutions business. This role is responsible for providing technical expertise and pre-sales support across our portfolio of.
• Solar PV systems, inverters, battery energy storage systems (BESS), EV charging solutions, and other distributed energy products.
• Working closely with Sales, Product Management, Engineering and Marketing teams, you will play a key role in delivering technical solutions that support business growth, enhance customer confidence, and ensure excellent after-sales support.
• Provide technical consultation and pre-sales support for Solar PV, Battery Energy Storage Systems (BESS), EV Chargers, Inverters and other renewable energy products.
• Support the sales team by recommending suitable technical solutions based on customer requirements.
• Prepare technical proposals, product specifications, datasheets, manuals, presentations and other supporting documents.
• Review and maintain product technical information to ensure accuracy and up-to-date knowledge.
• Conduct product demonstrations, technical presentations and installation training for customers, distributors and internal teams.
• Develop technical training materials, user guides and knowledge base documentation.
• Coordinate with engineering, procurement and operations teams to ensure customer requirements can be delivered efficiently.
• Investigate and resolve technical issues together with manufacturers and internal stakeholders.
• Collect market feedback and product improvement recommendations to support product management and business development.
• Build strong relationships with customers, EPC contractors, installers and business partners by providing timely technical support.
• Support new product launches and technical marketing activities.
• Maintain accurate technical documentation and project records.
• Bachelor's degree or higher in Electrical Engineering, Renewable Energy Engineering or a related field.
• Minimum 5 years of experience in Technical Sales Support, Pre-Sales Engineering, Sales Engineering or Technical Service within the Solar, Renewable Energy or Electrical industry.
• Strong knowledge of Solar PV systems, Inverters, Battery Energy Storage Systems (BESS), EV Charging solutions or related electrical equipment.
• Experience in system design, technical proposal preparation and customer technical consultation.
• Experience conducting technical training and product demonstrations.
• Excellent presentation, communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Able to work independently and manage multiple projects simultaneously.
• Proficient in Microsoft Office applications.
• Good command of English, both written and spoken.
• Knowledge of PVsyst, AutoCAD or other solar design software.
• Experience working with international solar equipment manufacturers.
• Understanding of electrical standards, IEC and local regulations.
• Why Join Gunkul Engineering?.
• At Gunkul Engineering, you will have the opportunity to work with one of Thailand's leading renewable energy companies, delivering innovative Solar PV, Battery Energy Storage, EV Charging and Energy Solutions. We offer competitive compensation, continuous professional development, and the opportunity to collaborate with industry experts on cutting-edge energy technologies.

Experience:

No experience required

Skills:

Electronics, Thai, English

Job type:

Full-time

• ภาพรวมตำแหน่งงาน.
• บริษัทกำลังมองหาพนักงานที่มีความมุ่งมั่นและมีความสามารถด้านเทคนิค เพื่อเข้าร่วมทีมในประเทศไทยในตำแหน่ง ช่างติดตั้งและซัพพอร์ตเทคนิค LED โดยหน้าที่หลักคือการติดตั้ง บำรุงรักษา ตรวจสอบ และซ่อมแซมระบบจอ LED รวมถึงให้การสนับสนุนทางเทคนิคหน้างาน.
• บริษัทของเรามุ่งเน้นการพัฒนาและฝึกอบรมบุคลากรให้มีมาตรฐานสูง หากคุณเป็นคนขยัน มีความตั้งใจ และต้องการพัฒนาทักษะในสายอาชีพนี้ ตำแหน่งนี้เหมาะสำหรับคุณ.
• วุฒิการศึกษา ม.6 / ปวช. / ปวส. สาขาไฟฟ้า อิเล็กทรอนิกส์ เมคคาทรอนิกส์ หรือสาขาที่เกี่ยวข้อง.
• ยินดีรับ นักศึกษาจบใหม่ หรือผู้มีประสบการณ์ไม่เกิน 1 ปีในสายงานที่เกี่ยวข้อง.
• มีทักษะการคิดวิเคราะห์และการแก้ไขปัญหาที่ดี.
• สามารถทำงานได้ทั้งแบบอิสระและทำงานเป็นทีม.
• มีทักษะการสื่อสารและการให้บริการลูกค้าที่ดี.
• สามารถประสานงานกับลูกค้าและทีมงานหน้างานได้อย่างมีประสิทธิภาพ.
• สุขภาพร่างกายแข็งแรง ไม่กลัวความสูง และปฏิบัติตามมาตรการความปลอดภัยและการใช้อุปกรณ์ PPE อย่างเคร่งครัด.
• ติดตั้ง บำรุงรักษา และซ่อมแซมระบบจอ LED.
• ตรวจสอบและแก้ไขปัญหาทางเทคนิคทั้งด้านฮาร์ดแวร์ ซอฟต์แวร์ และระบบเครือข่าย.
• วิเคราะห์สาเหตุของปัญหาและดำเนินการแก้ไขอย่างเหมาะสม.
• จัดทำรายงานสรุปผลการตรวจสอบและการแก้ไขปัญหา.
• ปฏิบัติงานตามมาตรฐานความปลอดภัยในพื้นที่หน้างาน.
• สนับสนุนงานทดสอบระบบและการส่งมอบงาน (Handover).
• เงินเดือนและสวัสดิการ.
• เงินเดือน: 15,000 - 20,000 บาท/เดือน (ขึ้นอยู่กับประสบการณ์และความสามารถ).
• มี ค่าล่วงเวลา (OT) ตามนโยบายบริษัท.
• มี ค่าอาหาร (Meal Allowance) สำหรับงานหน้างานหรืองาน OT.
• มีโอกาสฝึกอบรมและพัฒนาทักษะในสายอาชีพ.
• ขยัน อดทน และมีความรับผิดชอบสูง.
• มีทัศนคติเชิงบวก พร้อมเรียนรู้สิ่งใหม่ ๆ.
• สามารถปรับตัวได้กับการทำงานนอกสถานที่และการเดินทาง.
• Tel.098-670-8821 K.ใบเตย.

Skills:

Electrical Engineering, Business Development, Project Management, Meet Deadlines, Leadership Skill

Job type:

Full-time

Job Purpose: The Technical Support Supervisor is responsible for managing service operations, customer support, and after-sales solutions in Thailand and Southeast Asia. This is a hands-on role that combines managerial responsibility with direct technical support, including on-site repair, maintenance, and testing activities when required. The role ensures customer satisfaction, contract profitability, and growth of the service business while upholding Lucy Electric's values and principles. Job Context: The Technical Support Supervisor plays a dual role: ensuring efficient service ...

Skills:

Software Development, DevOps, SQL

Job type:

Full-time

• Provide expert level 2 technical support for various LMWN products to customers and internal partners.
• Analyze issues from Customer Service (level 1), identify the root cause, lead the investigation and own the problem resolution.
• Escalate issues related to software defects to the software development team, working closely with product managers and engineers to ensure smooth problem investigation.
• Follow all policies and procedures for managing and raising customer issues to reduce resolution times by following the best practices and SLAs.
• Work with all stakeholders to enhance customer's support experiences.
• Call out major, elusive, and recurrent issues that are impacting clients.
• Contribute product/technical troubleshooting knowledge-based articles for internal teams.
• Able to work shifts and on weekends including holidays (a rotation basis).
• Proven experience in Application Support, DevOps, or SRE team.
• Logical problem solver who is self-motivated and a strong contributor within a team.
• Proactive, initiative, and willing to learn new things.
• Ability to work in a fast-paced environment and still be able to maintain quality of work.
• Solid understanding of operating systems, networks, and SQL (knowledge of any programming language is a plus).
• Familiar with troubleshooting and monitoring tools (Kibana, Grafana) are a plus.
• Experience in a customer service environment and having outstanding Customer Service skills thorough knowledge of incident/problem/change processes.
• Experience with Food Delivery Business or POS would be an advantage.
• Ability to communicate effectively both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets.
• Ability to partner with business and technology stakeholders to successfully deliver projects or resolutions to customer concerns.

Skills:

YouTube, English

Job type:

Full-time

• Analyze problems and diagnose vehicle malfunctions using diagnostic tools.
• Perform repairs and resolve technical issues related to automobiles.
• Provide technical advice and guidance to technical staff at automotive service centers.
• Explain repair work to service centers, customers, or relevant government agencies.
• Support on-site repair operations at automotive service centers.
• Possess in-depth knowledge of automotive engine systems, electrical systems, and electronic systems.
• Have strong problem-analysis skills, including identifying root causes and determining solutions for complex repair work.
• Have knowledge of safety standards, especially for work involving high-voltage systems in electric or hybrid vehicles (EV/HEV).
• Able to communicate effectively with team members and service centers, and work well as part of a team.
• Proficient in using measuring instruments and various diagnostic tools.
• Able to prepare reports and present them to supervisors.
• Able to explain inspection and diagnostic results to relevant departments.
• Educational qualification: Vocational Certificate (Por Wor Chor), Vocational Diploma (Por Wor Sor), or Bachelor's degree in Automotive Engineering or a related field.
• Willing and able to travel and work in upcountry/provincial areas.
• Basic computer skills, with the ability to use programs such as MS Office (Excel, Word, PowerPoint), Outlook, etc.
• Understand automotive service center operations and have a good command of English (preferred).
• Experience in vehicle repair and diagnostics, or completion of Nissan automotive technical training (preferred).
• If you are interested in this job role, please prepare your updated resume or LinkedIn profile for the application process through the Nissan Job Portal.
• Only shortlisted candidate will be contacted for an interview".
• For more information about Nissan's products, services, and commitment to sustainable mobility, visit nissan-global.com. You can also follow us on Facebook, Instagram, X and LinkedIn and see all our latest videos on YouTube.
• Why Nissan?.
• You will definitely get the right answers why you should join us through watching the video on YouTube.
• Samut Prakan Thailand.

Experience:

6 years required

Skills:

Problem Solving, SAP

Job type:

Full-time

• Remote Position: No.
• Region: Asia.
• Country: Thailand.
• State/Province: Chonburi.
• City: Laem Chabang.
• General Overview.
• Functional Area: ENG - Engineering.
• Career Stream: FAC - Facilities/Real Estate Engineering.
• Role: Technical Support 2.
• SAP Short Name: TS2.
• Job Title: Facilities Technical Support 2.
• Job Code: TS2-ENG-FAC.
• Job Level: Band 05.
• Profile-Holding: N.
• Direct/Indirect Indicator: Indirect.
• Summary.
• Incumbents may determine best methods and procedures to follow to complete assignments. Tasks are very complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact on the departments goals and may go beyond the department. Works under minimum Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May provide functional guidance to others performing similar work. May be considered the expert in areas assigned. Builds internal and external relationships that require exchanging information and providing some explanations in a problem solving capacity.
• Detailed Description.
• Ensures the supply of utilities to the site.
• Incumbents are responsible for shift operations during regular and non-regular hours, and for the on-going maintenance of the building equipment.
• Provides proper operations of all building equipment, ensures maximum reliability and efficiency to maximize production and savings.
• Responsible for maintaining all documents and records regarding facility performance.
• Provides support of local and/state authorities where appropriate.
• Knowledge/Skills/Competencies.
• Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
• Basic knowledge of methods used in the routine maintenance and repair of office and manufacturing facilities.
• Basic knowledge of building operating systems.
• Ability to operate complex equipment (e.g., tractors, delivery trucks, etc.) and other machinery / equipment (e.g., pallet jacks, high-lift equipment, power tools, etc.) Proof of required operator's licenses and / or certifications.
• Knowledge of personal computers and Windows applications.
• Excellent knowledge of quality standards.
• Ability to effectively communicate with a variety of internal customers.
• Physical Demands.
• Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
• Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials.
• Duties of the position may require periodic heavy manual effort and exertion including climbing, lifting, pulling and moving objects over 20 pounds.
• Typical Experience.
• Four to six years of relevant experience.
• Typical Education.
• Additional courses after High School, or an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Experience:

1 year required

Job type:

Full-time

• ตรวจสอบและซ่อมบำรุงอุปกรณ์คอมพิวเตอร์ของโรงงานและสาขา.
• ดูแลการใช้งานคอมพิวเตอร์ ทั้งระบบ Hardware, Software และ Network.
• รับแจ้งปัญหาและแก้ไขปัญหาที่เกิดขึ้น.
• ทดสอบ ติดตั้งระบบคอมพิวเตอร์ให้พร้อมใช้งาน.
• ปฏิบัติงานอื่นๆ ที่ได้รับมอบหมาย.
• ปริญญาตรี สาขาวิทยาการคอมพิเตอร์ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ด้าน IT Support 1-3 ปี.
• มีความรู้และทักษะในตำแหน่งงานของตนเอง.
• มีใบขับขี่รถยนต์ส่วนบุคคล.
• สามารถเดินทางต่างจังหวัดได้.

Experience:

2 years required

Skills:

Electronics, Thai

Job type:

Full-time

Job Posting Title Technical Service Support - TV Job Description Support technician consultant and product quality investigation also provide technical training to Haier service centers and customers. Support assigned service centers with relevant coaching and mentoring in television (TV) product lines, technician productivity and efficiencies. Provide technical reports which include; surveying product quality in field, researching database, performing on-site visits, obtaining samples and researching potential solutions. Qualification Bachelor Degree graduation, majored in Electro ...

Experience:

8 years required

Skills:

Architecture, Assurance

Job type:

Full-time

Job Title: Technical Program Management Support Manager Role Overview The Technical Program Management (TPM) Support Manager leads technical program management support to ensure complex technology programs are delivered on time, within scope, and with controlled risk. Key Responsibilities Define TPM support models, governance, and delivery standards Oversee technical dependencies, risks, and escalation management Partner with Engineering and Architecture leaders on delivery planning Manage program-level reporting and executive communication Drive resolution of cross-team technical ...

Experience:

2 years required

Skills:

Software Architecture, Architecture, Assurance

Job type:

Full-time

Job Title: Technical Program Management Support Consultant Role Overview The Technical Program Management (TPM) Support Consultant supports technical program execution by coordinating technical teams, tracking dependencies, and ensuring delivery progress aligns with program objectives. Key Responsibilities Support program planning, scheduling, and dependency tracking Coordinate with engineering, architecture, and infrastructure teams Track technical risks, issues, and action items Support governance meetings, steering committees, and reporting Assist in release planning and environ ...

Experience:

2 years required

Skills:

Mechanical Engineering, Product Development, Project Management, Industry trends, Teamwork

Job type:

Full-time

POSITION SUMMARY This position will be providing technical support to all internal and external clients including but not limited to customer, sales, marketing, service and project for power, thermal, monitoring solution, any or all of above. RESPONSIBILITIES 1. Technical Consultation Conduct technical assessments of customer requirements Provide expert advice on power, thermal and monitoring solutions Create technical specifications, statement of compliance to requirement and solution proposals Analyze customer applications and recommend suitable products 2. Customer Support Respo ...

Experience:

2 years required

Skills:

Service-Minded, Android, iOS, English

Job type:

Full-time

• Provide professional technical support for online trading services by handling customer inquiries and troubleshooting issues related to Trading Platforms, Mobile Applications, Internet Trading, and related digital services across Windows, macOS, iOS, and Android environments.
• Diagnose, investigate, and coordinate the resolution of technical issues and system incidents, including appropriate escalation and follow-up with relevant internal teams to ensure timely resolution and minimize customer impact.
• Support system development, testing, and enhancement by participating in User Acceptance Testing (UAT), identifying system defects or usability issues, providing feedback, and coordinating with relevant teams to ensure system quality and reliability.
• Provide accurate information and guidance to customers regarding online trading services, platform functionality, account-related processes, and relevant investment products, in accordance with company policies and procedures.
• Support customer communications and operational activities by preparing and delivering relevant information through email, SMS, and outbound calls, as well as performing other duties and responsibilities as assigned.
• Bachelor's degree or higher in Computer Science, Information Technology, Computer Engineering, Information Systems, or other related fields. Candidates with a background in Finance, Economics, or related fields with relevant experience in online trading or technical support are also welcome.
• Minimum 2 years of relevant experience in Technical Support, E-Business, Online Trading, Investment Consulting, or a related field.
• Strong technical aptitude with hands-on experience in troubleshooting online trading platforms, mobile applications, Internet Trading systems, and related digital services.
• Good understanding of Windows, macOS, iOS, and Android, with the ability to diagnose and resolve technical issues across multiple platforms and devices.
• Good understanding of financial markets, securities, and online trading processes, with the ability to provide accurate and appropriate information to customers.
• Customer-oriented, service-minded, proactive, and self-motivated, with strong analytical, problem-solving, communication, and cross-functional coordination skills.
• Good command of English and computer literacy, with the ability to learn and adapt to new technologies and digital financial services.
• Remark: This position requires a criminal record information check prior consideration for employment to ensure safety and maintain standards of the organization.

Experience:

No experience required

Skills:

Mechanical Engineering, English

Job type:

Full-time

• ประสานงานกับฝ่ายวิศวกรรมและโรงงาน เพื่อสนับสนุนข้อมูลต่างๆที่จำเป็นต่อการทำโครงการ.
• ให้ข้อมูลด้านเทคนิค เกี่ยวกับผลิตภัณฑ์ แก่ฝ่ายขายและลูกค้า.
• ติดต่อประสานงานกับ Supplier เพื่อจัดหา จัดซื้อ อุปกรณ์ทางวิศวกรรม เพื่อทำการ proposal สำหรับโครงการเสนอราคาแก่ลูกค้า.

Skills:

Automation

Job type:

Full-time

Key Accountabilities Analyze existing business and operational work processes in GoT to identify inefficiencies, bottlenecks, process gaps, and improvement opportunities. Lead business process mapping, value stream analysis, and process re-engineering initiatives. Develop, maintain, and standardize work processes, procedures, and governance frameworks across functions. Facilitate cross-asset alignment to ensure consistency in operational practices and process execution. Promote continuous improvement methodologies, including Lean, Six Sigma, and Operational Excellence principles. S ...

Experience:

1 year required

Skills:

Mechanical Engineering, Petrochemical, Procurement, English

Job type:

Full-time

• Provide advice to Engineering teams to determine feasibility, process/ design advantage, cost & time constraint and other technical or economic factors which may affect the project's medium-term to long-term production process. Identify the problem areas and suggest the appropriated solutions/actions to Engineering team as necessary.
• Compile relevant necessary data/ information to conduct analytical studies on specification and performance requirements considering medium-term and long-term solutions.
• Provide advice/ recommendation on procurement strategies and participate in the procurement processes to obtain the most appropriated vendors for equipment, materials and services. Review bidder lists, pre-qualification, detailed contractor's overall plans and provide recommendation to project teams. Participate in the bid evaluation and contractor's selection.
• Recommend corrective actions when the project performance deviates from the project direction/requirements.
• Study, analyze and recommend modification/ construction options and solutions to the process that will enhance / optimize production at minimum costs and with proper safety considerations. Determine effect of such modification/ construction on the process and report feasibility of such modification/ construction.
• When/ as required, participate in the technical committee meeting with internal and external parties to provide advice/ recommendation in own expertise.
• When/ as required, participate in Vendor's manufacturer/fabrication shop inspection, field pre-commissioning, commissioning, test run and start up of mechanical equipment.
• Promotes and ensures an affective implementation of SSHE rules and engineering best practices.
• Coach, motivate, and develop junior professionals and share knowledge to team.
• Job End Result.
• Accuracy, reliability and timeliness of advice, guidance and/ or recommendations provided to Engineering teams when required.
• Efficiency and reliability of recommendations on modification/ construction options and solutions to mechanical equipments with regards to quality and cost effectiveness to enhance / optimize production at minimum costs and with proper safety considerations.
• Contribute to obtain the most appropriate contractors to carry out engineering modification/ construction works.
• Safe and efficient operation through careful follow-up of activities. Prompt actions in emergency situations.
• To ensure the engineering knowledge transfers to junior professionals.
• Professional Knowledge & Experience.
• Bachelor's degree, or equivalent, in Mechanical Engineering.
• At least 15 years' experience in design and construction of large construction projects.
• At least 12 years in upstream or midstream or downstream in oil and gas industry or petrochemical industry or power plant.
• Good command of written and spoken English.
• Knowledge of both green and brown fields in engineering and topside facility designs of the stationary mechanical systems and rotating machines, topside equipment, piping and support structures, corrosion/erosion, welding, QA/QC, construction codes & standards, offshore hook-up/commissioning and modification work.
• Strong technical knowledge and field experiences in Factory Acceptance Test (FAT), pre-commissioning, commissioning, test run and start up of mechanical equipment is a plus qualification.
• Good computer skills.
• Good interpersonal and communication skills.
• Work Location.
• Bangkok.

Experience:

3 years required

Skills:

Procurement

Job type:

Full-time

• Manage the end-to-end procurement process, including sourcing, quotation comparison, supplier selection, purchase orders, delivery and payment coordination.
• Develop procurement strategies and lead sourcing and supplier negotiations to achieve cost savings, competitive pricing, quality and favorable commercial terms.
• Manage vendor relationships, performance, contracts, renewals, and supplier risks to ensure service quality and business continuity.
• Monitor procurement spending, budgets, and cost-saving opportunities, and provide procurement analysis and reports to management.
• Ensure procurement activities comply with company policies, approval processes, budgets, internal controls, and applicable regulations.
• Maintain accurate procurement records, supplier information, and purchasing reports, and provide procurement analysis to management when required.
• Lead initiatives to improve procurement and business support processes, operational efficiency, cost effectiveness, and internal controls.
• Provide guidance and support to team members on procurement processes, supplier management, and company policies.
• Oversee day-to-day office operations, including office supplies, facilities, maintenance, and other business support services.
• Coordinate with internal and external stakeholders to understand and fulfill business support and operational requirements.
• Coordinate with building management, government agencies, vendors, and other external parties as required.
• Bachelor's degree in Business Administration, Procurement, Supply Chain Management, Operations Management, or a related field.
• 3-5 years of relevant experience in procurement, purchasing, business support, or a related function, with strong hands-on experience in procurement activities.
• Proven experience managing the end-to-end procurement process, including supplier sourcing, quotation evaluation, purchase orders, contract management, and payment coordination.
• Strong negotiation and vendor management skills, with the ability to evaluate suppliers and achieve competitive pricing and favorable commercial terms.
• Good understanding of procurement policies, processes, budget control, and internal controls.
• Strong organizational and time management skills, with the ability to manage multiple priorities independently and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to work effectively with internal stakeholders and external suppliers.
• High attention to detail and accuracy in managing procurement documentation, contracts, and data.
• Professional integrity and ability to handle confidential and commercially sensitive information with discretion.
• Provident Fund.
• Providing Macbook for all staff.
• Starts 12 days Annual Leave and Special Leaves.
• (e.g., Birthday Leave, Training Leaves).
• Group Insurance with Dental Treatment cover.
• Annual Health Check-up.
• Financial Support for Skills (Improvement courses).
• Financial Support for Well-being (Sports classes, Sports equipment, Eye care, Books, and Gadgets).
• Gym Member.
• Annual Outing & Party.
• Mental Health Care.
• Parking.
• Lunch.

Experience:

1 year required

Skills:

Accounting, eCommerce, Payroll, English

Job type:

Full-time

• provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
• Our main focus is building the most advanced payment rails for Southeast Asia, with ...
• backed by global top-10 VCs. We're proud to be featured on among the fastest growing companies by.
• Y-Combinator.
• As a Senior Merchant Support, you will be in a fast-paced team that provides our customers with undivided attention and care. You will be ready to take on any issues or inquiries that our customers raise, work to prevent fires and support our customer's hurdle. You will capture important customer insights and feedback from inquiries that you will receive which will help us to continuously improve our product and service delivery. You will collaborate with various departments to solve the inquiries from customers. Through all the intensity of Senior Merchant Support, you will be the expert of our customers. You will understand our customers' pains, and solve it as your day to day activities! Given the continuous nature of transactions in the payments industry, we must remain prepared at all times to assist our customers. As customers are our utmost priority, your role as the Senior Merchant Support is crucial.
• Behaviour.
• Responsive.
• Enjoy the puzzle of solving open-ended problems; you have a great analytical mindset.
• Willing to be rostered on for weekends and public holiday.
• Perform can do attitude in handling assigned projects which involve research, analysis, also driving them to completion if required.
• Communicate well in English across teams within Xendit discipline and self-driven Confidence Eager to learn.
• You're goal oriented and able to pursue objectives consistent.
• You're able to show empathy and provide calm-responses to our customers to win their confidence.
• Experience.
• Have minimum 1 years experience in Customer/Merchant Operations management or similar departments in B2B sectors and/OR Relationship Management Experience in Banks, Financial Institutions. Fresh graduates who are eager to learn are also welcome.
• Bachelor's Graduate from reputable Universities majoring in: Engineering, Management, Finance / Accounting, Communications, Computer science/IT.
• Plus point if you are experienced in ticket management platform i.e. Zendesk, Freshdesk, Zoho, or similar tools.
• Handle customer inquiry by communicating through various channels to solve their needs.
• Communicate with customers through Email, Whatsapp, Slack, Live Chat and ticketing platforms.
• Provide necessary information requested by customers including but not limited to transaction, product, and onboarding related questions, and do escalation to related stakeholders if necessary.
• Analyze customer transaction status with operational tools (Splunk, Redash, Postman).
• Shows empathy.
• to ensure customer satisfaction.
• Raise awareness of existing issues or problems to other CS teams.
• Ask relevant questions to the customer to capture more context of the inquiries.
• Identify detailed types of inquiries in the ticketing platform for inquiry data insight, that will be used for product and process improvement.
• Provide support our customers during.
• Daylight time (operation working hour from 8:00 AM - 8:00 PM Bangkok time/GMT+7).
• Drive or contribute to changes & implementation.
• Generate idea of operational excellence project from experience in handling customer inquiry.
• Contribute to operational excellence projects and coordinate with relevant stakeholders.

Skills:

Social Media Management, Public Relations, Content Creator, Branding, YouTube, English, Thai

Job type:

Full-time

• We are looking for a dynamic and creative communicator with a strong passion for content creation and storytelling. This role plays a key part in developing high-quality content for digital platforms and owned channels to strengthen corporate image, and support business objectives.
• The ideal candidate is a strong content creator who can translate complex business and energy-related topics into clear, engaging, and impactful content tailored for different platforms and audiences.
• Content Strategy & Creation.
• Develop compelling, high-quality content in various formats including articles, captions, VDO scripts, multimedia storytelling, etc.
• Define key messages, storytelling approaches, and tone of voice aligned with corporate positioning, and translate complex topics into clear, engaging narratives.
• Create platform-specific content tailored to different audiences and channels (e.g., Website, Facebook, LinkedIn, YouTube, Internal Communication).
• Ensure consistent messaging across all channels, while adapting content creatively to suit different audiences and platforms.
• Digital Communications & Owned Channels Management.
• Manage and optimize corporate digital channels, including corporate website and social media platforms (e.g., Facebook, LinkedIn, YouTube, LINE OA).
• Manage and maintain corporate website content as a key corporate communication platform, ensuring accuracy, timeliness, and alignment with corporate messaging and business priorities.
• Manage day-to-day operations of digital platforms, including content publishing, scheduling, and basic platform administration.
• Plan and execute both campaign-based and always-on content strategies to enhance corporate image and increase public understanding of the company and its business.
• Key Accountabilities (Continued).
• Coordinate with internal stakeholders and content owners to ensure content quality, consistency, compliance with relevant laws and standards, and alignment with corporate branding and messaging.
• Coordinate and manage social listening vendors, including briefing requirements, monitoring deliverables, and ensuring data accuracy and timely reporting.
• Monitor audience sentiment, feedback, and emerging issues across digital platforms, and escalate potential risks as appropriate.
• Analyze digital communication performance and social listening insights, and translate findings into actionable recommendations to improve content effectiveness, audience engagement, and overall communication strategies.
• Other Communication-related Assignments.
• Undertake additional communication-related responsibilities as assigned, in alignment with business priorities.
• Professional Knowledge & Experiences.
• Bachelor's Degree in Communications, Journalism, Public Relations, and related fields.
• 5 - 10 years' experience in corporate communications, digital communication, or content creation.
• Excellent written and verbal communication skills both Thai and English.
• Strong writing and content development skills, with ability to simplify complex information into clear and engaging content for multiple platforms.
• Good interpersonal and communication skills, with the ability to collaborate effectively across functions and engage with diverse stakeholders.
• Good digital literacy with familiarity in collaboration tools (e.g., MS 365), content development tools (including AI-assisted), and social media management platforms.
• Portfolio of previous content work (writing samples or digital content) is preferred.

Experience:

2 years required

Skills:

Assurance

Job type:

Full-time

Job Title: Process Support (Senior to Consultant) Role Overview The Process Support Consultant supports business and operational processes by monitoring execution, identifying gaps, and ensuring compliance with defined standards and procedures. Key Responsibilities Support day-to-day process execution and issue handling Monitor process performance and identify inefficiencies or bottlenecks Assist in documenting SOPs, workflows, and process maps Support process improvement initiatives and pilots Coordinate with business and operational teams on process issues Track process KPIs and ...

Skills:

Business Development, Public Relations, Microsoft Office, Problem Solving, Negotiation

Job type:

Full-time

JOB SUMMARY Position Summary: As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process. Responsible for selection, supervision and development of staff in accordance with company policies and procedures ...