• Job Description

• Provide professional technical support for online trading services by handling customer inquiries and troubleshooting issues related to Trading Platforms, Mobile Applications, Internet Trading, and related digital services across Windows, macOS, iOS, and Android environments.

• Diagnose, investigate, and coordinate the resolution of technical issues and system incidents, including appropriate escalation and follow-up with relevant internal teams to ensure timely resolution and minimize customer impact.

• Support system development, testing, and enhancement by participating in User Acceptance Testing (UAT), identifying system defects or usability issues, providing feedback, and coordinating with relevant teams to ensure system quality and reliability.

• Provide accurate information and guidance to customers regarding online trading services, platform functionality, account-related processes, and relevant investment products, in accordance with company policies and procedures.

• Support customer communications and operational activities by preparing and delivering relevant information through email, SMS, and outbound calls, as well as performing other duties and responsibilities as assigned.

Qualifications

• Bachelor's degree or higher in Computer Science, Information Technology, Computer Engineering, Information Systems, or other related fields. Candidates with a background in Finance, Economics, or related fields with relevant experience in online trading or technical support are also welcome.

• Minimum 2 years of relevant experience in Technical Support, E-Business, Online Trading, Investment Consulting, or a related field.

• Strong technical aptitude with hands-on experience in troubleshooting online trading platforms, mobile applications, Internet Trading systems, and related digital services.

• Good understanding of Windows, macOS, iOS, and Android, with the ability to diagnose and resolve technical issues across multiple platforms and devices.

• Good understanding of financial markets, securities, and online trading processes, with the ability to provide accurate and appropriate information to customers.

• Customer-oriented, service-minded, proactive, and self-motivated, with strong analytical, problem-solving, communication, and cross-functional coordination skills.

• Good command of English and computer literacy, with the ability to learn and adapt to new technologies and digital financial services.

Remark: This position requires a criminal record information check prior consideration for employment to ensure safety and maintain standards of the organization.