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Skills:

Compliance

Job type:

Full-time

• Partner with business leaders across the departments to develop and execute HR strategies aligned with business objectives.
• Serve as a trusted advisor on organizational design, workforce planning, succession planning, and talent management to support business growth and operational excellence.
• Lead manpower planning initiatives and collaborate with Talent Acquisition teams to attract, recruit, and onboard critical talents.
• Drive performance management processes, including goal setting, performance reviews, talent calibration, and employee development planning.
• Identify workforce capability gaps and partner with Learning & Development teams to implement technical, leadership, and professional development programs.
• Support organizational transformation, business expansion, and change management initiatives related to new business projects and company growth.
• Foster a high-performance and inclusive culture by leading employee engagement, retention, and organizational effectiveness initiatives.
• Manage employee relations matters and provide guidance to leaders on employee performance, disciplinary actions, and workplace issues in compliance with company policies and labor laws.
• Partner with Compensation & Benefits teams to support salary reviews, incentive programs, and talent retention strategies while ensuring market competitiveness.
• Ensure compliance with labor laws, employment regulations, health and safety requirements, and corporate governance standards across all assigned business units.
• Bachelor's degree or higher in Political Science, Social Science, Psychology, Industrial Relations, Law, or related field.
• 8+ years of progressive HR experience, including exposure to HR operations, Performance Management, Compensation and Benefits, and Employee Relations..
• Proven ability to support multi-site and cross-border teams in a remote or project-based environment.
• Strong understanding of domestic and international labor laws, safety regulations, and HR compliance framework.
• Excellent stakeholder management, communication, and cross-cultural collaboration skills.
• Fluent in English both written and verbal (Minimum 750 TOEIC Score).
• Ability to travel/work upcountry area.
• Goal - Oriented, Unity, Learning, Flexible.

Skills:

Laos

Job type:

Full-time

• Job Responsibilities.
• Lead, develop and implement HR & administrative frameworks aligned with project objectives and operational needs.
• Lead the HR & Admin Department, overseeing talent acquisition, onboarding, training, compensation and benefits, performance management, employee relations, and workplace culture.
• Manage office operations and facilities, ensuring efficient support services and streamlined day to day functioning.
• Align policies and processes across site and head office to enable smooth operations and foster a motivated, high performing workforce.
• Job Qualifications.
• Bachelor's degree in Political Science, Social Science, Psychology, Industrial Relations, Law, or related field.
• Minimum 10 years of progressive HR experience, with a minimum of 5 years directly supporting overseas/international business units.
• Minimum 10 years of comprehensive end-to-end experience in HR and Administration.
• Proven ability to support multi-site and cross-border teams in remote or project-based environments.
• Strong understanding of domestic and international labor laws, safety regulations, and HR compliance frameworks.
• Excellent stakeholder management, communication, and cross-cultural collaboration skills.
• Fluent in English both written and verbal (Minimum 750 TOEIC Score).
• Ability to work in Loas for Long Term Assignment.
• Goal - Oriented, Unity, Learning, Flexible.

Skills:

Leadership Skill

Job type:

Full-time

• Partner with business leaders across data center operations, engineering, construction, and corporate functions to develop and execute HR strategies aligned with business objectives.
• Serve as a trusted advisor on organizational design, workforce planning, succession planning, and talent management to support business growth and operational excellence.
• Lead manpower planning initiatives and collaborate with Talent Acquisition teams to ...
• Drive performance management processes, including goal setting, performance reviews, talent calibration, and employee development planning.
• Identify workforce capability gaps and partner with Learning & Development teams to implement technical, leadership, and professional development programs.
• Support organizational transformation, business expansion, and change management initiatives related to new data center projects and digital infrastructure growth.
• Foster a high-performance and inclusive culture by leading employee engagement, retention, and organizational effectiveness initiatives.
• Manage employee relations matters and provide guidance to leaders on employee performance, disciplinary actions, and workplace issues in compliance with company policies and labor laws.
• Partner with Compensation & Benefits teams to support salary reviews, incentive programs, and talent retention strategies while ensuring market competitiveness.
• Ensure compliance with labor laws, employment regulations, health and safety requirements, and corporate governance standards across all assigned business units.

Experience:

10 years required

Skills:

Project Management, Data Analysis, English, Laos

Job type:

Full-time

• Remote Position: No.
• Region: Asia.
• Country: Thailand.
• State/Province: Chonburi.
• City: Laem Chabang.
• Summary.
• HR Lead for a site or business unit(s) within a country with more than 2,000 employees, or supporting multiple countries or multiple locations (Thailand and Laos). Manage end-to-end employee lifecycle, including workforce planning, organization design, hiring plan, onboarding, people development, employee retention, performance management, talent and succession planning, until retire.
• LI-TP1.
• Detailed Description.
• Partners with multiple SVP/VP/GM & their staff to develop & implement strategic HR initiatives such as workforce planning, resource mgt, employee relations, performance management, skills management, programs & policies, leadership development. In an unionized site, include overall union-mgt relations, & negotiating & implementing local agreements.
• Provides advice, counsel, direction & training to the management team & managers on any business issue that has employee or organizational impact on company personnel practices, procedures, & initiatives, including interpreting the intent & meaning of the contractual obligations with the Union.
• Develop overall strategic direction to maintain credibility, communications, & relationships with union officials, stewards, & business partners to enhance the accomplishment of company objectives & permit a dialogue on problem situations so they can be resolved outside the grievance process.
• Ensures consistent application of policies/procedures for recruiting, rewarding, retaining, recognizing & developing people within a site.
• Provides employee relations consultation services to GM, Managers & employee.
• Develops, recommends, implements & maintains performance management programs & ensures consistent & timely application.
• Provides coaching & makes recommendations to Managers / supervisors for performance development & corrective action.
• Conducts internal investigations of acts of employee misconduct including interviewing, gathering evidence, consulting legal counsel, making recommendations & documenting findings.
• Represents site in charges of violating regulation or law.
• Provides performance program reporting.
• Partners with site senior mgt team to implement organizational change interventions-e.g. restructuring, reengineering, automating.
• Conducts ongoing skill competencies, knowledge/talent needs assessment. Develops or obtains specific training programs designed to meet the site's needs.
• Manages the rollout of Corporate HR Programs at the site level.
• Ensures compliance to corporate policies, governmental regulations & laws. Keeps abreast of legislative decisions, changes in employment laws & regs to limit legal exposure & liability.
• Knowledge/Skills/Competencies.
• Strong knowledge in HR Life-cycle Management.
• Strong in HR operation, being HR Generalist.
• In-depth knowledge of government regulations, labor laws and experience in Labor Relations.
• Strong organizational development, leadership development, facilitation, internal consulting skills.
• Customer Satisfaction initiatives.
• Extensive knowledge of World Class Manufacturing processes and Six Sigma strategies.
• Strong Project Management skills.
• Ability to effectively communicate with a wide variety of internal customers.
• Ability to evaluate multiple highly detailed tasks, determine priorities and organize work in a manner that allows for timely completion of projects.
• Ability to effectively organize and motivate team members with a diverse group of skill sets.
• Ability to manage complex organization with fast-pace environment.
• Data Analysis skill.
• Excellent English Communication.
• Typical Experience.
• 15 years HR Business Partner experiences.
• Industry experiences in manufacturing environment with more than 2,000 employees.
• Typical Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Experience:

7 years required

Skills:

Risk Management, Recruitment, Power point, Accounting, Automation

Job type:

Full-time

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the sa ...

Experience:

3 years required

Skills:

English

Job type:

Full-time

• Konvy is Thailand's No.1 Beauty E-commerce Platform. The website was launched in 2012 and currently carries over 1,000 global and local beauty brands from skincare to makeup, perfumes, among many other categories. The products are offered through various channels including Konvy's in-house e-commerce retail platform, e-commerce marketplaces, and offline retail stores.
• Konnet -subsidiary of Konvy- we are not just a beauty company; we're a house of brands with a dynamic approach to the market. We research, develop, and nurture our exci ...
• About the Role.
• We are looking for a highly organized and proactive Project Manager to support the Co-Founder in driving strategic initiatives across our regional business. This role is responsible for managing cross-functional projects, coordinating stakeholders, improving business processes, and ensuring key initiatives are delivered on time and with high quality.
• The ideal candidate is a strong project coordinator and problem solver who can work independently, communicate effectively with senior management, and collaborate across multiple countries and business functions.
• Strategic Project Management.
• Lead and coordinate strategic projects from planning through execution.
• Develop project plans, timelines, milestones, budgets, and risk assessments.
• Monitor project progress and proactively resolve issues and roadblocks.
• Prepare regular project status reports and executive presentations.
• Ensure projects are delivered on schedule and within agreed objectives.
• Cross-functional Coordination.
• Coordinate with teams across Thailand, Philippines, Malaysia, Hong Kong, and China.
• Facilitate communication between Operations, Supply Chain, Finance, IT, Legal, HR, Marketing, and external partners.
• Organize project meetings, document decisions, and follow up on action items.
• Escalate critical issues and recommend solutions.
• Business Process Improvement.
• Analyze existing business processes and identify opportunities for improvement.
• Document SOPs, workflows, and process maps.
• Support implementation of internal controls and governance initiatives.
• Monitor implementation progress and ensure compliance with company policies.
• Business Analysis.
• Conduct market research and competitor analysis for new business initiatives.
• Evaluate new business opportunities and prepare business cases.
• Collect, analyze, and present business data to support management decisions.
• Assist in due diligence for strategic partnerships and expansion projects.
• Executive Support.
• Prepare presentation materials, reports, and briefing documents for senior management.
• Coordinate internal and external meetings related to strategic projects.
• Track project budgets, deliverables, and key performance indicators.
• Bachelor's degree in Business Administration, Engineering, Finance, Management, or a related field.
• Minimum 5 years of project management or business operations experience.
• Experience in retail, e-commerce, FMCG, consulting, or logistics is preferred.
• Experience managing cross-functional or regional projects.
• Required Skills.
• Project Management.
• Strong project planning and execution skills.
• Excellent organizational and time management abilities.
• Risk identification and mitigation.
• Stakeholder management.
• Budget and resource planning.
• Business Skills.
• Business process analysis.
• Process improvement.
• Problem-solving and critical thinking.
• Data analysis and reporting.
• Excellent presentation skills.
• Communication.
• Strong interpersonal and communication skills.
• Ability to work with senior executives and cross-functional teams.
• Comfortable managing multiple priorities in a fast-paced environment.
• Language Requirements.
• Fluent in English.
• Fluent in Thai.
• Business-level Mandarin Chinese (preferred).
• Personal Attributes.
• Self-motivated and proactive.
• Highly organized with strong attention to detail.
• Strong sense of ownership and accountability.
• Able to work independently with minimal supervision.
• Excellent follow-up and execution skills.
• Professional, trustworthy, and able to handle confidential information.
• Comfortable working in a dynamic, fast-growing regional organization.

Experience:

1 year required

Skills:

Human Resource Management, Recruitment, Leadership Skill, eCommerce, English

Job type:

Full-time

• CREATIVITY IS OUR SUPERPOWER.
• It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, ...
• At the heart of our company, the Global People & Culture (P&C) team partners with employees across the business to deliver a meaningful, end-to-end employee experience. We live our values every day and are committed to creating a workplace where everyone feels they truly belong. As part of our team, you'll be encouraged to challenge the status quo, bring fresh, progressive thinking, and help drive impactful change. With a presence in over 30 countries and supporting more than 30,000 employees globally, our work has real scale and influence. We're passionate about building an environment that amplifies purpose, passion, and play in every aspect of the employee experience. We value meaningful work, personalized career growth, and the opportunity to shape a world-class People & Culture organization.
• Performance and Growth: Attract and retain the best of the best. Support and inspire them to grow and contribute at the highest level.
• Leadership Development: Cultivate skills and capabilities that make exceptional, innovative leaders.
• Total Rewards: Reward and incentivize our people when and how it matters.
• People Systems: Create integrated systems and processes that are intuitive and effective, and that yield actionable insights, designed with our people at the center.
• Operational Excellence: Execute with excellence, fostering a culture of collaboration while empowering our people.
• Responsible for overseeing all facets of human resources practices and processes. This role involves developing and implementing P&C strategies, as well as providing expert guidance to senior management on all P&C-related matters. The P&C Director plays a pivotal role in cultivating a positive work environment, ensuring adherence to labor regulations, and effectively managing the HR team.
• Overall responsible for HR function for plant.
• Be an Influential Advisor for GM and Leadership team on critical business priorities in terms of proactively identifying gaps in cross-functional alignment & mobilizing manpower resources to deliver operations results.
• Build high performing work culture for the site in partnership with leadership team.
• Influence stakeholders by delivering meaningful messages with confidence.
• Drive employee engagement programs to maintain high morale and engagement score (GPS) of employees.
• Understands how the business' priorities connect to the broader cross functional goals through daily Gemba walk to connect with employees in front line to have good understanding of pulse of organization and proactively work on any gaps in people processes.
• Ensure robust HR process and delivery as per SLAs across Employee life cycle i.e. Recruitment, Onboarding, Talent Development, Employee Relations, Exit process.
• Act as thought partner with GM & Leadership team to enable organization changes to support transformation and deliver with leadership team on OFG targets in terms of fixed cost savings on headcount.
• Maintain cohesive IR environment by building strong partnership and collaboration with Union Committee.
• Guide and support ER manager to lead CLA with Union.
• Drive change management and partner with leadership team to drive digital journey for the plant.
• Assesses capability gaps within teams and creates development plans to close gaps and improve capabilities.
• Sustainably embed DE&I across all talent strategies.
• Develop strategic messages to inform communication plans aligned to business and HR objectives.
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
• Bachelor's Degree in P&C or a related field.
• 10 to 15 years of experience in People & Culture / Human Resource Management.
• 10 years of management experience.
• Proficient in all HR modules with a comprehensive understanding of modern enterprise HR management models. Knowledgeable about national laws, regulations, and policies pertaining to contract management, salary systems, insurance, and welfare.
• Experienced with personnel administration workflows and adept in managing human resources affairs.
• Fluent in English and Thai.
• Additional Information.
• Don't meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
• Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
• We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
• Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
• Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
• Visit us at.
• https://jobs.mattel.com/.
• and.
• www.instagram.com/MattelCareers.
• Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.
• The Culture at Mattel.
• Corporate Philanthropy.

Experience:

5 years required

Skills:

Project Management, Problem Solving, Enthusiastic, Electronics, Automation, English

Job type:

Full-time

• We're committed to bringing passion and customer focus to the business.*.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*.
• Position: Production Training Manager.
• Location: Lumentum Thailand, Navanakorn - Pathum Thani.
• Department: Productions.
• Reports To: Senior Director, Operations.
• Position Summary.
• We are seeking an experienced and passionate Manufacturing Training Manager to lead the development, implementation, and continuous improvement of training and workforce capability programs across our manufacturing operations.
• This role is responsible for ensuring employees possess the technical, operational, quality, safety, and compliance competencies required to support business objectives, manufacturing excellence, and operational readiness. The Manufacturing Training Manager will partner closely with Operations, Engineering, Quality, EHS, HR, and Production leaders to build a high-performance learning culture while driving workforce development, compliance training, and skills enhancement initiatives.
• The ideal candidate will have strong experience in manufacturing training, learning and development, competency management, instructional design, and organizational capability building within a fast-paced manufacturing environment.
• Training Strategy & Workforce Capability Development.
• Develop and execute the manufacturing training strategy aligned with business goals and operational requirements.
• Establish and maintain training frameworks, competency matrices, certification programs, and employee development pathways.
• Partner with Operations leadership to identify workforce capability gaps and implement development plans.
• Lead workforce upskilling and reskilling initiatives to support business growth and operational transformation.
• Drive a culture of continuous learning and employee development throughout the organization.
• Training Program Management.
• Design, develop, implement, and evaluate manufacturing training programs for operators, technicians, supervisors, and leaders.
• Manage onboarding, orientation, technical skills, cross-training, and certification programs.
• Ensure training content remains current, effective, and aligned with operational requirements.
• Coordinate training schedules and resources to support production demands while minimizing operational disruption.
• Measure training effectiveness and implement continuous improvements based on feedback and business outcomes.
• Technical & Operational Training.
• Partner with Engineering, Quality, and Manufacturing teams to develop technical training programs and work instruction certifications.
• Support new product introduction (NPI), process changes, automation projects,and technology deployment through effective training programs.
• Ensure employees are qualified and certified to perform assigned tasks and manufacturing processes.
• Support knowledge transfer and best practice sharing across manufacturing functions.
• Compliance, Quality & Safety Training.
• Ensure compliance with company policies, regulatory requirements, customer expectations, and industry standards.
• Manage training programs related to EHS, Quality Systems, ISO standards, Responsible Business Alliance (RBA), and other compliance requirements.
• Maintain training records, certification status, and audit-ready documentation.
• Support internal and external audits and ensure timely closure of training-related findings.
• Promote a strong culture of safety, quality, ethics, and compliance.
• Learning Systems & Training Administration.
• Manage Learning Management Systems, training databases, competency tracking, and certification records.
• Develop dashboards and reports to monitor training effectiveness, compliance status, and workforce readiness.
• Ensure training documentation is accurate, standardized, and maintained according to company requirements.
• Utilize data analytics to identify trends and improvement opportunities.
• Leadership & Team Management.
• Lead, coach, and develop the manufacturing training team.
• Build strong partnerships with Operations, Engineering, Quality, HR, and site leadership teams.
• Support talent development, succession planning, and leadership development initiatives.
• Drive employee engagement through learning and development programs.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Continuous Improvement & Organizational Development.
• Drive continuous improvement initiatives related to workforce capability, training efficiency, and learning effectiveness.
• Implement best practices in adult learning, instructional design, and manufacturing training methodologies.
• Support Lean Manufacturing, Kaizen, and operational excellence initiatives through capability-building programs.
• Benchmark training programs against industry best practices and recommend improvements.
• Bachelor's degree in Engineering, Industrial Management, Organizational Development, or related field.
• Minimum 8-10 years of experience in training, learning & development, workforce capability, or manufacturing training environments.
• Minimum 3-5 years of leadership experience managing training teams or learning functions.
• Experience in electronics manufacturing, semiconductor, optical, automotive, or high-tech manufacturing environments is preferred.
• Strong understanding of manufacturing operations, technical training systems, competency management, and adult learning principles.
• Experience supporting ISO, RBA, EHS, and quality compliance training requirements.
• Experience with Learning Management Systems, training databases, and learning technologies.
• Strong project management, communication, facilitation, and stakeholder management skills.
• Good command of English communication.
• Preferred Competencies.
• Learning & Development Leadership.
• Manufacturing Training & Workforce Capability Development.
• Adult Learning & Instructional Design.
• Leadership & Team Development.
• Change Management.
• Stakeholder Management.
• Compliance & Audit Readiness.
• Continuous Improvement & Operational Excellence.
• Data Analytics & Training Effectiveness Measurement.
• Strategic Thinking & Problem Solving.
• Working Conditions.
• Work in both office and manufacturing production environments.
• Regular interaction with production employees, supervisors, engineering teams, and site leadership.
• May require flexibility to support multiple shifts and training activities based on operational needs.
• We are an equal opportunity employer and value diversity at our company. *.
• We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. *.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. *.
• Please contact us to request accommodation.*.

Experience:

5 years required

Skills:

Project Management, Problem Solving, Data Analysis, Recruitment, Power point, YouTube, Python, SQL

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• PURPOSE OF THE ROLE.
• The WFM Manager is a people leader role, responsible for the leadership of a team of WFM Capacity Planners, enabling them to be successful and delivering against the prescribed KPIs.
• The Manager enables their team and team members by providing coaching and feedback, building strong professional relationships, maintaining a regular flow of communication, and providing encouragement, support, and development.
• The Manager also contributes to the overall WFM performance and culture, collaborating with peers and broader colleagues to ensure WFM delivers to the company and CEG objectives.
• The WFM Manager is expected to have a good knowledge of WFM concepts, to support the team with challenges and capability and to adequately represent WFM, to senior stakeholders.
• ACTIVITIES PERFORMED ON THE JOB.
• People leadership.
• Foster a positive team culture through open feedback, collaboration, recognition, and clear communication of performance expectations and CEG/ WFM objectives.
• Oversee team performance against targets, supporting specialists in overcoming obstacles, and providing guidance to facilitate problem-solving and effective decision-making.
• Upholding Agoda Value and CEG Leadership behaviors with high standard of professionalism.
• WFM Reporting & data analysis.
• Capacity Modelling: Participate in the design and implementation of capacity modelling activities and projects, focusing on enhancing the accuracy of volume forecasting and other valuable metric.
• Data management: Collaborate with internal stakeholders (Analytics, Ops, HR) on design, and manage tracking for WFM key metrics.
• Data analysis/ approach: Recommend actions for maintaining SLAs, identifying process gaps through deep dives and implementing improvements,.
• Reporting and presentation: Preparing and presenting team performance data, challenges, and opportunities.
• Collaboration.
• Collaborate with local WFM teams.
• Provide regular updates on team performance, traffic trends, ongoing projects, challenges, and opportunities.
• Actively participate in leadership meetings by sharing best practices, offering constructive feedback, and contributing to group improvements.
• Stay informed about company products, updates, goals, decisions, and projects to align team efforts effectively.
• Work closely with stakeholders to understand the gaps and work towards the solution.
• Partner with GSV and Operations teams on various initiatives and projects.
• Stay updated on key company, team, and departmental updates to ensure alignment with organizational priorities.
• Collaborate to deliver on CEG, divisional, and project objectives while maintaining a focus on integrity and compliance.
• Coaching and giving feedback.
• Provide constructive and creative one-on-one coaching and feedback to WFM team members to help them achieve their best performance.
• Regularly review performance with Capacity Planners and the team through performance reports, dashboards, observations, buddying sessions, and system audit reviews.
• Address underperformance effectively by utilizing the Performance Improvement Plan (PIP) process when necessary.
• COMPETENCIES REQUIRED.
• Analytical Ability & Problem Solving.
• Can visualize, articulate, conceptualize, or solve complex problems using the data available.
• Decision making ability.
• Set a course of action purposely chosen from different alternatives to achieve company objectives.
• Effective communication.
• (Verbal and written).
• Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills.
• Flexibility and Agility.
• Can adjust behavior to new information and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment.
• KPI management.
• Execute a KPI plan designed to help achieve and evaluate the success in reaching the company goals.
• Listening and influencing.
• Practice attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals.
• Process Improvement.
• Organize, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place.
• Reporting.
• Be able to confidently give a written account of business metrics, projects and team performance based on data, observations, or investigations.
• Result driven.
• Driving high standards to accomplish challenging goals. Works hard to achieve them.
• Time / workload management & prioritization.
• Creating a work environment where tasks and responsibilities are accomplished successfully within the time available.
• Coaching.
• Support and develop team members to achieve a specific personal and professional goal by guiding and training.
• Develop and Manage team.
• Govern and coordinate the team to perform in their job. Learn the skills, potential and ambitions of the team members and define long term success.
• Operational Planning & Coordination.
• Create and execute a detailed plan with the aim to provide a clear vision on how the team, department will contribute to the achievement of the company's strategic goals.
• People training.
• Identify training needs, create, and develop trainings to help team member's specific knowledge or skill to improve performance in their current roles.
• Presentation.
• Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Team level KPI management.
• Create and execute a team KPI plan designed to help achieve and evaluate the success in reaching the company goals.
• Experience being a functional lead.
• Experience in setting functional level OKRs.
• Experience in presenting to Director-level stakeholders.
• Project Management qualifications (e.g. Prince or SixSigma).
• Experience in SQL, Python, metabase, etc.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Product Development, Financial Modeling, Project Management, Cloud Computing, Architecture

Job type:

Full-time

Req ID: 132657 Remote Position: No Region: Asia Country: Thailand State/Province: Chonburi City: Laem Chabang Summary Reporting hierarchy: FP&A Director -> Site Controller COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celesti ...

Experience:

2 years required

Skills:

Business Development, Microsoft Office, Accounts Payable, Accounting, Budgeting, Branding, Payroll, CPA, English, Thai

Job type:

Full-time

• Senior Accountant.
• Finance.
• Thailand.
• We have an exciting opportunity for a.
• Senior Accountant.
• to join our.
• Finance team., based in A&O Shearman's Bangkok office.
• Finance team - Bangkok.
• The Finance team at A&O Shearman provides a first-class service to the business, offering strategic finance advice at the partner level and quality support services across the full range of finance functions, including financial accounting, working capital, tax, and audit. Achieving the firm's vision requires a world-class Finance department, and our finance teams add value when the information we produce enables great decisions meaning information that is relevant, accurate, and understandable, delivered as quickly as possible. This also means building relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on what the information means and what the best course of action is.
• This role is responsible for end-to-end financial accounting, control and management reporting for the Thailand office, ensuring compliance with local statutory and tax requirements and Group policies. This incudes accounting and reconciliations, month-end and year-end closing, accounting policies and procedures, budgeting and forecasting, statutory accounting and tax management, and internal and external audits. The objective of this role is to ensure that high-quality, accurate financial data is provided to both internal and external stakeholders on a timely basis. The role reports directly to the Senior Finance Manager, Singapore.
• Financial Accounting & Reporting: Handle local accounting functions, compile and analyse financial information to prepare journal entries, and reconcile the general ledger and subsidiary ledgers. Prepare monthly financial reports, including consolidation, budgeting, forecasting, and delivering timely financial reports with variance analysis and cash-flow projections.
• Month-End and Year-End Closing: Lead the month-end and year-end closing processes, including preparation of month-end closing journals and management accounts submissions.
• Tax & Statutory Compliance: Be responsible for Thai tax returns and liaise with external advisors for partner and expatriate staff tax filings, including VAT and withholding tax obligations under Thai law. Prepare audit and tax schedules and management accounts for auditors and tax agents.
• Audit Management: Assist with and help manage statutory and group audits, interacting with internal and external auditors to complete audits efficiently.
• Budgeting & Forecasting: Prepare and coordinate the annual budget and re-forecasting process, and support budget holders with setting and controlling their respective budgets.
• Accounts Payable & Expenditure: Review client accounts, and verify and review expenditure claims and payment vouchers.
• Payroll: Review payroll prepared by HR and ensure compliance with local laws.
• Internal Controls: Assist in maintaining and coordinating the implementation of accounting control procedures, and ensure all reporting requirements are met.
• Cash Management: Prepare weekly cash forecasts and oversee inter-company transactions and reconciliations.
• Stakeholder Liaison: Liaise with external and internal stakeholders, including auditors, tax agents, company secretaries, bankers, and the Group Finance team.
• Ad Hoc: Undertake ad hoc analysis and assignments from time to time as directed by the Senior Finance Manager, Singapore.
• What you will have.
• A seasoned finance professional with a recognised professional qualification (e.g., CPA Thailand, ACCA, or equivalent) and registered with the Department of Business Development (DBD).
• A minimum of 5-7 years' accounting experience, with at least 2 years in a senior or supervisory capacity.
• Knowledge of local Thai accounting standards, reporting requirements, and tax regulations (including VAT, withholding tax, and corporate income tax).
• Legal industry or professional services experience is an advantage.
• Experience working in a global or multinational firm and in a multicurrency environment is desirable.
• Experience with 3E accounting systems or equivalent would be advantageous.
• High level of Excel proficiency is essential; ability to use other Microsoft Office applications including Word, PowerPoint, and Outlook.
• Strong communication skills in English and Thai; comfortable interacting with senior stakeholders.
• Strong organisational skills with the ability to multi-task, plan, and deal with urgent requests.
• Strong time management skills and the ability to work on one's own initiative.
• The ability to apply relevant technical knowledge and identify solutions to technical issues.
• Proven ability to maintain strong internal client relationships with close attention to detail.
• Resilient and committed; able to work under pressure and meet tight deadlines.
• High integrity, attention to detail and ability to work under pressure with tight deadlines; proactive and solutions-oriented.
• Collaborative team player with the ability to operate in a fast-paced, high-performance environment.
• About A&O Shearman.
• A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.
• We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.
• Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing.
• What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
• Job family.
• Support.
• Working arrangement.
• Hybrid (combination of office & remote working).
• Job code.
• Officer/Specialist.
• Working pattern.
• Full time.
• Branding Theme.
• A&O Shearman.
• Vacancy type.
• Permanent.

Skills:

Project Management, Microsoft Office, Recruitment

Job type:

Full-time

Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working toget ...

Experience:

5 years required

Skills:

Accounts Receivable, Financial Reporting, Project Management, Accounts Payable, Risk Management

Job type:

Full-time

JOB SUMMARY The Senior Manager serves as the regional process owner for Payroll Payment operations, providing leadership over service delivery, governance, controls, compliance, and transformation initiatives. The role is accountable for ensuring effective payment governance, operational excellence, stakeholder satisfaction, and continuous improvement while maintaining strong financial stewardship and risk management practices across Asia Pacific. The role partners closely with the Regional Director, Finance Projects (RDFP) to deliver operational excellence, process standardization ...

Skills:

Financial Reporting, Analytical Thinking, Financial Modeling, Accounting, Leadership Skill

Job type:

Full-time

Line of Service Advisory Industry/Sector Not Applicable Specialism Oracle Management Level Manager Job Description & Summary You'll be joining our Oracle Consulting services team. As a Certified Oracle Cloud partner, we help our clients use Oracle's technology and applications to build their digital enterprise on the cloud; transform business functions, including finance, HR, and tax; achieve maximum value on their investment through Managed Cloud Services; and help them manage risk and 'go live' on time and on budget. You'll be joining a team that's rated by Gartner and IDC Market ...

Experience:

8 years required

Skills:

Microsoft Office, Recruitment, Power point, Leadership Skill, English

Job type:

Full-time

• Build strong partnerships with business leaders to understand business priorities, challenges, and workforce requirements.
• Translate business strategies into practical people plans that strengthen organizational capabilities and support sustainable growth.
• Provide strategic advice and constructive challenge to leaders on organization, talent, culture, leadership, and employee-related matters.
• Use business and workforce insights to proactively identify people risks, capability gaps, and opportunities for improvement.
• Represent the People & Culture function in business planning and leadership discussions.
• Workforce Planning and Organization Effectiveness.
• Lead workforce planning in partnership with business leaders, including headcount planning, capability assessment, succession requirements, and critical-role identification.
• Advise on organization structures, role design, spans of control, and workforce deployment to improve organizational effectiveness.
• Support business transformation, restructuring, and change initiatives, ensuring that people implications are appropriately assessed and managed.
• Partner with leaders to build future-ready capabilities aligned with evolving business needs.
• Talent and Performance Management.
• Drive talent reviews, succession planning, performance management, and career development initiatives across assigned business units.
• Facilitate discussions on talent identification, performance differentiation, development priorities, and succession readiness.
• Coach managers in setting clear performance expectations, providing effective feedback, and managing underperformance.
• Partner with Talent Acquisition and business leaders to develop workforce and recruitment strategies for critical and leadership positions.
• Collaborate with Learning and Development teams to address capability gaps and strengthen leadership pipelines.
• Employee Engagement and Culture.
• Develop and implement initiatives that strengthen employee engagement, retention, organizational culture, and overall employee experience.
• Analyze engagement feedback and workforce trends, translating findings into targeted action plans with business leaders.
• Champion company values and support leaders in building inclusive, accountable, and high-performing teams.
• Act as a change partner for organizational initiatives by supporting stakeholder engagement, communication, and employee adoption.
• Employee Relations and Governance.
• Provide sound and balanced advice on complex employee relations, performance, disciplinary, grievance, and workplace matters.
• Coach managers on handling sensitive employee situations fairly, consistently, and in accordance with company policies and labor regulations.
• Partner with relevant stakeholders to manage employee relations risks and ensure appropriate documentation and resolution.
• Ensure consistent application of People & Culture policies, practices, and governance standards across the assigned business units.
• People Analytics and Strategic Insights.
• Monitor key workforce indicators, including headcount, turnover, retention, engagement, performance, and talent risks.
• Translate people data into actionable insights and recommendations for business leaders.
• Prepare workforce reports, management presentations, and strategic updates to support leadership decision-making.
• Evaluate the effectiveness of people initiatives and recommend improvements based on business outcomes and employee feedback.
• HR Program Delivery and Continuous Improvement.
• Partner with People & Culture Centers of Excellence to ensure the effective delivery of talent acquisition, rewards, learning, talent management, and employee experience initiatives.
• Lead or contribute to cross-functional People & Culture projects, transformation programs, and process improvement initiatives.
• Ensure that core employee lifecycle processes including onboarding, probation, performance reviews, and offboarding are effectively governed and continuously improved.
• Identify opportunities to enhance HR processes, systems, and service delivery while maintaining a strong employee and manager experience.
• Bachelor's or Master's degree in Human Resources, Business Administration, Organizational Psychology, or a related field.
• At least 8 years of progressive HR experience, with substantial experience in an HR Business Partner or strategic HR generalist role. Senior Manager candidates should demonstrate experience partnering with senior leadership and managing complex organizational agendas.
• Strong business acumen with the ability to connect people strategies to commercial and operational priorities.
• Proven experience in workforce planning, organization effectiveness, talent management, performance management, employee engagement, change management, and employee relations.
• Strong knowledge of Thai labor laws, HR governance, and employee relations practices.
• Demonstrated ability to influence, coach, and challenge senior stakeholders with credibility and sound judgment.
• Strong analytical skills with the ability to interpret workforce data and develop practical, insight-driven recommendations.
• Excellent communication, facilitation, stakeholder management, and problem-solving skills.
• Ability to manage multiple priorities and navigate complex or sensitive situations with professionalism and discretion.
• Proficiency in HRIS platforms and Microsoft Office, particularly Excel and PowerPoint.
• Good command of written and spoken English.

Experience:

3 years required

Skills:

Leadership Skill, English

Job type:

Full-time

Job Summary: Banpu Public Company Limited is looking for an experienced and business-minded HR professional to join our Banpu People team. As HR Business Partner, you will serve as a strategic HR Business Partner with the assigned business units and corporate functions. You will work closely with business leaders to align people's strategies with business priorities, strengthen organizational capability, enhance employee engagement, and support sustainable business performance. Responsibilities: Partner with business leaders to translate business priorities into practical people an ...

Experience:

5 years required

Skills:

Analytical Thinking, Production planning, Problem Solving, Cloud Computing, Enthusiastic, Electronics, Automation, Teamwork, English

Job type:

Full-time

• We're committed to bringing passion and customer focus to the business.*.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*.
• About Lumentum.
• Lumentum (NASDAQ: LITE) is a global leader in optical and photonic technologies that power the networks and infrastructure behind AI, cloud computing, and next-generation communications. Built on decades of photonics innovation, Lumentum delivers high-performance lasers, modules, and optical subsystems that enable scalable, energy-efficient data center connectivity, advanced telecom networks, industrial manufacturing, and sensing applications. Headquartered in San Jose, California, the company operates R&D, manufacturing, and sales facilities worldwide.
• Learn more at www.lumentum.com.
• Position: Production Manager.
• Location: Lumentum Thailand, Navanakorn - Pathum Thani.
• Department: Productions.
• Reports To: Senior Director, Operations.
• Position Summary.
• We are seeking an experienced and results-driven Production Manager to lead manufacturing operations in a high-volume manufacturing environment. This role is responsible for managing daily production activities, driving operational excellence, ensuring safety, quality, and compliance standards, while leading production teams to achieve business targets.
• The ideal candidate will possess strong leadership capability, manufacturing operation experience, problem-solving skills, and the ability to work effectively in a fast-paced environment while driving continuous improvement and team engagement.
• Production Operations Management.
• Lead and manage daily production operations to achieve production targets, output, quality, delivery, and cost objectives.
• Monitor production performance, productivity, and operational efficiency.
• Ensure smooth production flow and effective manpower utilization.
• Coordinate with cross-functional teams including Engineering, Quality, Supply Chain, Maintenance, Warehouse, and HR to support operational goals.
• Drive production planning execution and ensure alignment with customer demand and business priorities.
• Escalate and resolve operational issues in a timely and effective manner.
• Team Leadership & People Management.
• Lead, coach, and develop Production Supervisors and production teams.
• Build a high-performance culture focused on accountability, teamwork, discipline, and continuous improvement.
• Conduct performance management, coaching, employee engagement, and talent development activities.
• Support workforce planning and succession planning.
• Promote positive employee relations and ensure compliance with company policies and labor regulations.
• Quality, Safety & Compliance.
• Ensure compliance with safety standards, EHS requirements, company policies, and manufacturing regulations.
• Drive product quality improvement and support corrective/preventive actions.
• Ensure manufacturing processes comply with quality systems, operational procedures, and customer requirements.
• Support internal/external audits and customer audit activities.
• Promote a strong safety, quality, and compliance culture within the production organization.
• RBA, ISO & Compliance Management.
• Ensure compliance with Responsible Business Alliance (RBA), ISO standards, company policies, and customer requirements.
• Support internal/external audits and drive corrective action closure.
• Partner with Quality, EHS, HR, and related teams to maintain operational compliance and audit readiness.
• Ensure production teams follow SOPs, work instructions, and safety requirements.
• Promote a strong culture of compliance, ethics, quality, and workplace safety.
• Continuous Improvement & Operational Excellence.
• Drive Lean Manufacturing, productivity improvement, waste reduction, and cost optimization initiatives.
• Analyze production data and KPIs to identify gaps and improvement opportunities.
• Lead root cause analysis and problem-solving activities to improve operational performance.
• Support automation, process improvement, and operational transformation initiatives.
• Bachelor's degree in Engineering, Industrial Management, Manufacturing, or related field.
• Minimum 7-10 years of manufacturing experience with at least 3-5 years in a leadership or production management role.
• Experience in electronics manufacturing, semiconductor, automotive, or high-volume manufacturing environment is preferred.
• Strong leadership, people management, and decision-making skills.
• Good understanding of production planning, manufacturing processes, quality systems, and EHS standards.
• Experience supporting RBA and ISO compliance activities and audits is preferred.
• Strong analytical, problem-solving, and communication skills.
• Familiarity with Lean Manufacturing, Kaizen, 5S, or continuous improvement methodologies.
• Good command of English communication.
• Preferred Competencies.
• Leadership & Team Development.
• Operational Excellence.
• Problem Solving & Decision Making.
• Cross-functional Collaboration.
• Stakeholder Management.
• Strategic & Analytical Thinking.
• Compliance & Audit Readiness.
• Continuous Improvement Mindset.
• Working Conditions.
• Work in manufacturing and production floor environment.
• We are an equal opportunity employer and value diversity at our company. *.
• We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. *.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. *.
• Please contact us to request accommodation.*.