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Skills:

Negotiation

Job type:

Full-time

• Craft and execute a leading-edge customer strategy, driving the delivery of sales, profit, and trade negotiations.
• Recruit, coach, and inspire your team members, fostering a culture geared towards achievement and collaborative growth.
• Develop and maintain robust relationships with an array of customer ecosystem partners.
• Utilise data from various sources to form compelling narratives and guide strategic business decisions.
• Take charge of the P&L, steering your accounts towards success and exceeding targets across all product categories.
• The experience we're looking for.
• Demonstrated success in national account sales within FMCG, Consumer Goods, or a similar premium brand environment.
• Additional experience in trade marketing, e-commerce, or marketing adds a rich layer to your profile.
• Solid history of managing P & L, budgets, and the expansion of substantial, complex accounts.
• High commercial accumen paired with outstanding communication, negotiation, and influence.
• A customer-first approach with expertise in nurturing multi-level trade customer relationships.
• Exceptional leadership qualities with the ability to form meaningful team connexions and motivate a diverse workforce.
• A driven, results-oriented nature with an entrepreneurial spirit.
• The skills for success.
• Key Account Management, Account Management, Ecommerce, Analysing sales and Ecommerce data, Field sales; Field sales management, Leadership skills, Consumer Insights; Shopper Insights; Customer Insights; Category Analysis, Collaboration and partnership skills; Influencing, Consultative Selling, Customer strategy; Channel strategy, Sales strategy development, Perform product planning, Business accumen; financial accumen, commercial accumen, Sales negotiation, P&L Management, Strategy Execution, Operational Excellence.
• What we offer.
• With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
• Equality.
• We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Skills:

Negotiation, Excel, Power point, English

Job type:

Full-time

• Manage and incubate a portfolio of 100+ long-tail Lifestyle sellers, with the goal of accelerating their growth and elevating them into key GMV contributors.
• Build strong, trust-based relationships with merchants and secure competitive deals aligned with campaign objectives, category trends, or seasonal opportunities.
• Strengthen seller capabilities in content creation and affiliate activation, to drive visibility and sales through TikTok's content-driven ecosystem.
• Identify new areas of collaboration aligned with each seller's short-term performance targets and long-term business expansion roadmap.
• Ensure sellers deliver high-quality service across operations including chat responsiveness, on-time delivery, and product accuracy.
• Drive improvements in key operational metrics such as cancellation rate, return rate, and shipping lead time, to increase buyer conversion and satisfaction.
• Minimum Qualifications:Bachelor's Degree or above.
• Excellent interpersonal and negotiation skills.
• Attention to detail, affinity with numbers and logical thinking.
• Fluent in Thai and English, proficiency in Mandarin is a plus to communicate with Chinese sellers.
• Proficient in Excel and Power Point.
• Preferred Qualifications:Experience in ecommerce; direct experience in relevant categories preferred; experience working with a mass group of sellers also preferred.
• Embracing a fast-paced environment in the E-commerce industry and flexibility.
• A good team player, fast learner and open to changes.
• Problem solving skills and a can-do attitude.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

2 years required

Skills:

Negotiation, English

Job type:

Full-time

• Drive Sales Excellence: Translate strategic plans into actionable sales strategies to achieve sales targets, product mix, and profit objectives.
• Build Relationships: Cultivate trusted partnerships with key decision-makers in your assigned accounts to unlock new business opportunities.
• Plan & Execute: Develop and implement promotional programs, ensuring smooth in-store execution and the success of key product launches.
• Analyze & Optimize: Monitor sales forecasts, analyze data, and identify opportunities for continuous improvement in revenue and execution.
• Collaborate for Success: Work closely with cross-functional teams to develop sales plans and strategies that win market share across all categories.
• You ll thrive in this role if you have: A degree in Business Administration or a related field.
• 2-5 years of experience in customer management, preferably in the FMCG industry or modern trade channels.
• Strong skills in sales management, business acumen, negotiation, and communication.
• A proactive, open-minded approach with strong analytical and strategic thinking.
• Team management skills and a good command of spoken and written English.
• What s In It For You A place for you to leave your comfort zone and grow beyond your potential (here, you ll be encouraged to try new things and take risks!).
• Real responsibility from day one there s no sitting on the sidelines at L Oréal.
• An environment where people of every ethnicity, social background, age, religion, gender, and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive, and are celebrated!.
• A place where you can contribute to something bigger! Many of our brands have societal and environmental causes to make a concrete difference.
• Hello, we re L Oréal. For over a century, we ve been dedicated to one sole vocation: creating beauty that moves the world. With a presence in over 150 countries and 37 international brands, we are the global leader in beauty. Our mission is to provide the best in beauty innovation to all women and men around the world, respecting their diversity.
• We re committed to guaranteeing inclusive recruitment processes and advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

Experience:

3 years required

Skills:

Compliance

Job type:

Full-time

• Mitigate risk from hospital level policy changes to ensure access, reimbursement and optimize price.
• Gather and analyze account data and develop business scenarios and strategies and lead execution.
• Facilitate hospital listing, secure existing business by supporting at KDMs level.
• Identify commercial opportunities at account level and coordinate with commercial team to develop and implement commercial value propositions to capture opportunities (i.e., Patient Program, Education Program etc.).
• Build KDM advocacy through KDM partnership programs, KAM do focus on identifying the needs of the key accounts and stakeholders and identify short & long term mutually beneficial solutions.
• Manage cross-BU account team in coordinating the organizational activities to optimize investment.
• KAMs are the primary and central point of contact between key account and the organization.
• KAMs are responsible for developing strategic solutions that bring value to the Patients, Key account, and the organization.
• KAMs are expected to lead cross functional teams (i.e., Medical, Marketing, Sales, Compliance, Commercial, Market Access, Managing Director) at least once a quarter.
• Develop and execute a Key Account Plan for each key account & track execution with KPI s.
• Direct responsible for top 1-5 accounts.
• Develop and coach Key Account Leader (KA Leader) to be co-leader in assigned key account.
• Other special assignments from company, if necessary.
• Education: Bachelor s degree in any fields, MBA is preferable.
• Languages: Fluent in English.
• Experience: at least 3-5 years in Manager position (Sales, Marketing, KAM) in pharma industry.
• Account Management, Account Management, Adaptability, Business Case Development, Business Management, Business Model Development, Business Planning, Commercial Strategies, Communication, Contract Management, Customer Experience Management, Customer Insights, Customer Management, Customer Relationship Management (CRM), Customer Value Proposition Development, Data Analysis, Financial Acumen, Interpersonal Relationships, Market Access, Market Access Strategies, Market Management, Product Knowledge, Sales Operations, Sales Target Achievement, Strategic Planning {+ 4 more}
• Current Employees apply HERE.
• Current Contingent Workers apply HERE.
• Search Firm Representatives Please Read Carefully
• Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
• Regular
• Hybrid
• 01/31/2026A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
• Requisition ID:R379454.

Skills:

Product Owner, Negotiation, Data Analysis, English

Job type:

Full-time

• Develop and maintain good relationship with your strategic retailers across store formats.
• Drive yearly joint business plan to grow sales, assortment, and traffic within your portfolio.
• Initiate campaign mechanics, customer acquisition plan to drive app download, MAU and DAU.
• Analyze sales trends and root cause for any business movement.
• Provide business requirements to Product Owner (PO) to drive tech output and ensure UAT are implemented and align with roadmap timeline.
• Work closely with internal and external teams across functions within the group (Merchandising, Marketing, Strategy, Operation, and Tech team).
• Bachelor s degree or Master degree in Business, Marketing, Strategy.
• 10+years experience in e-commerce, retail, fmcg brand.
• Strong in key account management, analytical, negotiation, communication, interpersonal, and problem-solving skills.
• Proficient in Microsoft Excel, PowerPoint, and data analysis with good verbal and written communication skills in Thai and English.
• Good attitude to drive impact and change, positive attitude, and desire to learn and grow with strong ownership, team spirit and solution-oriented mindset.

Skills:

eCommerce, Negotiation, Problem Solving, Mandarin, English

Job type:

Full-time

• Acquire and incubate brands, principals and big merchants that contribute large GMV share.
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality.
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs.
• Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction.
• Minimum Qualifications:Minimum Bachelor's Degree or above.
• 3 years+ experience in ecommerce; direct experience in relevant categories preferred.
• Fluent in English and Thai.
• Proficient in Mandarin to communicate with Sellers and Brands from China.
• Excellent interpersonal and negotiation skills.
• Preferred Qualifications:Attention to detail, affinity with numbers, logical and problem solving skill.
• Strong connections with brands and big sellers are preferred.
• A good team player, fast learner and open to changes.
• Proficient in Excel and power point.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job type:

Full-time

• Build new customers, new opportunities and expand the customers base (mainly Japanese companies, many of which are manufacturers).
• Develop and maintain strong, long-term relationships with key accounts, ensuring high levels of customer satisfaction.
• Develop and implement strategic sales plans to achieve company goals and objectives.
• Gathering requirement and prepare quote and presentations to clients.
• Negotiate contracts, terms, and conditions with clients to close sales deals.
• Collaboration with other departments (Internal), Partner, Negotiate with Vendor & Distributor.
• Education: Bachelor's degree in Information Technology, or a related field.
• Strong understanding of IT products, solutions, and services etc.
• Self-motivated, passionate, good interpersonal skills etc.
• Experience in working with Japanese people. (If you having will be considered an advantage)
• Understanding the business of Japanese companies (cleients).
• Experience working in a global company.
• Good command in English.
• Location: Chatuchak (Hybrid)

Skills:

Electronics, eCommerce, Fast Learner, Mandarin, English

Job type:

Full-time

• Acquire and incubate brands, principals and big merchants that contribute large GMV share.
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality.
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs.
• Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction.
• Minimum Qualifications:Bachelor's Degree or above.
• 2 years+ experience in ecommerce; direct experience in relevant categories preferred.
• A good team player, fast learner and open to changes.
• Proficient in Excel and ppt.
• Proficient in English and Thai.
• Proficient in Mandarin to communicate with Sellers and Brands from China.
• Preferred Qualifications:Excellent interpersonal and negotiation skills.
• Attention to detail, affinity with numbers, logic and problem-solving skill.
• A good team player, fast learner and open to changes.
• Structured thinking, data and logic driven.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

3 years required

Skills:

eCommerce, Negotiation, Problem Solving, Mandarin, English

Job type:

Full-time

• Acquire and incubate brands, principals and big merchants that contribute large GMV share.
• Build and maintain relationships with merchants, negotiate and secure the best deals based on campaign or seasonality.
• Discover new collaborative opportunities fit into merchants' short-term and long-term development plan and build JBPs.
• Maintain service quality provided by seller - low cancellation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction.
• Minimum Qualifications:Bachelor's Degree or above.
• 3+ years of experience in ecommerce; direct experience in relevant categories preferred.
• Proficient in English and Thai.
• Proficient in Mandarin to communicate with Sellers and Brands across the China market.
• Excellent interpersonal and negotiation skills.
• Preferred Qualifications:Attention to detail, affinity with numbers, logical and problem solving skill.
• Strong connections with brands and big sellers are preferred.
• A good team player, fast learner and open to changes.
• Proficient in Excel and ppt.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

8 years required

Skills:

Project Management, Negotiation, Industry trends, English

Job type:

Full-time

• Develop and execute strategies to grow existing client relationships, leading efforts to maintain high levels of client satisfaction, and ensuring long-term partnerships.
• Collaborate with clients to understand their business goals, and provide strategic solutions to help them achieve success. Lead the delivery of creative campaigns while ensuring timely and effective execution.
• Identify and implement upselling opportunities that align with client needs and incr ...
• Participate in pitching and securing new clients, contributing to business growth through effective lead generation and client engagement strategies.
• Manage and mentor a team of Account Executives, ensuring high performance and a positive, creative, and collaborative team culture.
• Maintain and strengthen relationships with key clients by acting as the primary point of contact and personally managing key accounts alongside the team.
• Work closely with other teams such as creative, marketing, and project management to deliver cohesive solutions for clients.
• Basic QualificationsA minimum of 8 years of experience in account management, including at least 3 years in a team leadership role.
• Experience in leading and managing teams, with strong leadership and mentoring skills.
• Proven track record in client growth and retention.
• Strong communication, negotiation, and presentation skills.
• Excellent command of the English, both written and spoken.
• Creative problem-solving abilities and a strategic mindset.
• A passion for delivering excellent client service and driving business growth.
• Familiarity with industry trends and best practices.
• Preferred QualificationsProven ability to work in a fast-paced dynamic environment.
• Proven ability to structure and manage complex negotiations to successful closure and delivery.
• Knowledge of how internet advertising technology works and the ability to explain it in ordinary terms.
• Experience building relationships with top marketing decision maker.
• Perks & Benefits Flat Structure As we continue to grow fast, we strive to retain our culture where everyone is heard, contributes, and grows with the company..
• Work-life Harmony We believe that quality time outside of work is important to sustaining a healthy and happy lifestyle.
• Remote Work Hybrid-mode activated! It comes with the package: flexibility, focus and productivity!.
• Urban Office One breath from Phrom Phong BTS. No sweat whatsoever! The office should also feel like a second home so we dedicated a lot of care and resources into building the best environment for you to wake up to every morning.
• Fun Workshop The best relationships are built over new experiences, that s why we have workshops filled with a range of activities for you to look forward to and enjoy.
• Game Tournament It s getting fun and competitive! Challenge doesn t only have to come from work. Own the championship and show the peeps how great of a gamer (and player) you are.
• Group Insurance Health comes first, we know, don t worry, we ve got you covered.
• Health & Wellness Only a healthy army wins the war. We invest to take care of you from physical, mental and happiness-level. Adopted health & wellness applications plus activities to make sure everyone here is on cloud nine

Experience:

3 years required

Skills:

Excel, Project Management, Business Development, English

Job type:

Full-time

• Serve as the primary point of contact for partner accounts and top freelancers across specific subcategories.
• Cultivate and maintain strong relationships with key partners and freelancers through consistent and proactive communication.
• Oversee and conduct the onboarding process, upselling, financial processes, and related activities for partners and freelancers.
• Develop and implement tailored growth plans for each partner and conduct business reviews to assess progress and strategies.
• Drive end-to-end projects aimed at increasing partners GMV growth.
• Monitor partner performance and provide data-driven recommendations for improvement and enhancement.
• Create comprehensive quantitative and qualitative reports on partners performance.
• Basic QualificationsBachelor's degree in Business, Marketing, or a related field.
• Minimum of 3 years of experience in key account management within an e-commerce marketplace.
• Strong analytical skills with proven ability to make data-driven decisions.
• Proficiency in Excel.
• Excellent communication and relationship-building skills.
• Excellent verbal and written communication skills in English.
• Preferred QualificationsFamiliarity with digital service categories and current market trends.
• Experience in project management.
• Experience in developing marketing solutions tailored for partners.
• Background in business development or sales, with a focus on relationship building and driving growth.
• Perks & Benefits Flat Structure As we continue to grow fast, we strive to retain our culture where everyone is heard, contributes, and grows with the company..
• Work-life Harmony We believe that quality time outside of work is important to sustaining a healthy and happy lifestyle.
• Remote Work Hybrid-mode activated! It comes with the package: flexibility, focus and productivity!.
• Urban Office One breath from Phrom Phong BTS. No sweat whatsoever! The office should also feel like a second home so we dedicated a lot of care and resources into building the best environment for you to wake up to every morning.
• Fun Workshop The best relationships are built over new experiences, that s why we have workshops filled with a range of activities for you to look forward to and enjoy.
• Game Tournament It s getting fun and competitive! Challenge doesn t only have to come from work. Own the championship and show the peeps how great of a gamer (and player) you are.
• Group Insurance Health comes first, we know, don t worry, we ve got you covered.
• Health & Wellness Only a healthy army wins the war. We invest to take care of you from physical, mental and happiness-level. Adopted health & wellness applications plus activities to make sure everyone here is on cloud nine

Experience:

8 years required

Skills:

Swift, Assurance, English, French

Job type:

Full-time

• Escalation & Relationship Management Serve as the primary regional escalation contact for all Luxury & Lifestyle hotel support matters, ensuring swift and effective resolution. Cultivate and sustain trusted partnerships with hotel owners, General Managers, and regional leadership teams. Represent and champion hotel-specific operational needs, ensuring alignment with global service standards and strategic priorities.
• Quality Assurance and Service Excellence. Design and implement regional quality control frameworks for Level 1 support. Lead regular audits and performance reviews to e ...
• Proactive Problem Management and Trend Analysis. Identify systemic challenges and recurring issues across the Luxury & Lifestyle hotel portfolio, ensuring they are addressed before impacting operations. Lead cross-functional initiatives to resolve persistent problems and enhance service delivery. Monitor support trends to inform strategic improvements and foster a culture of continuous enhancement and operational resilience.
• Performance Measurement and Reporting. Oversee regional dashboards and KPIs for support performance. Provide actionable insights to senior leadership and hotel stakeholders. Use data to drive strategic decisions and optimize support operations.
• Stakeholder Management and Communication. Facilitate clear communication across hotels, support teams, and leadership, ensuring alignment on priorities and consistent service standards.
• Key input goals.
• Regional escalation framework and resolution protocols.
• Quality audit program and training roadmap.
• Monthly and quarterly performance reports with actionable insights.
• Hotel satisfaction improvement plan.
• Strategic relationship management framework.
• Key output goals.
• Reduction in escalation volume and resolution time.
• Improvement in first-contact resolution rates.
• Increase in hotel satisfaction scores.
• Decrease in recurring technical issues.
• Strengthened stakeholder engagement and trust.
• Qualifications Bachelor's degree or higher in Information Technology, Hospitality Management, or related field.
• At least 8+ years experience in technical account management or similar role.
• Proven experience in escalation management and quality assurance.
• Experience working with luxury hotel brands and high-touch service environments.
• Strong background in stakeholder management and relationship building.
• Experience in training and guiding support teams.
• Excellent communication and relationship management skills.
• Strong analytical and problem-solving abilities.
• Customer-centric mindset with focus on service excellence.
• Ability to work effectively in cross-functional environments.
• Fluency in English (required) and additional languages is beneficial French(FR).
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

Skills:

Finance, English

Job type:

Full-time

• Hilti Outperformer is a two-year program, where you ll quickly be involved in a range of international projects, with lots of exposure to senior management. It s fast paced and challenging, but we ll closely coach and mentor you.
• The program is split into four main stages of work: 12 months as an account manager or field engineer in the country where you apply. 3 months on an operational project in national headquarters. It could be logistics, HR, finance, marketing or engineering. 6 months on a strategic project in the regional headquarters (Singapore). 3 mon ...
• WHAT YOU LL BRING.
• You ve recently graduated, or you re preparing to graduate, with a master s degree or PhD.
• Your degree is likely to be in business management or engineering, but we ll consider subjects like economics, politics, or international studies if you can prove you have a mind for our business.
• You ve spent at least three months, and up to two years, in a professional environment, like an internship, apprenticeship or work experience, or have just started your career and want an opportunity where you can perform well and progress.
• You re multilingual - fluent in English plus another language or two - and you ve gained international experience during your work or studies.
• You re mature and assertive, curious and committed.
• You re a flexible team player with good communication and social skills.
• You re a global thinker, keen for intercultural experiences and opportunities working abroad.
• As part of your interview process, we ll take you on a day-in-the-life field ride to give you a feel for our business and the caliber of our people.
• WHAT S IN IT FOR YOU.
• Leadership development program - a comprehensive learning journey with IMD business school in Lausanne, Switzerland, with a qualification from IMD.
• Business management training - individual training at Hilti. A focus on behavioral profiles, personal strengths, leadership styles and communication skills.
• Global summit - 4-5 days at our global headquarters in Liechtenstein. A look at the way global business units function, plus soft skills like situational leadership and international teamwork.
• Social project - 7-8 days building a better future&rsquo. A hands-on and hugely impactful community project, like our recent house building for displaced refugees in Bosnia.
• WHY HILTI.
• Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
• COMMITMENT TO INCLUSION.
• At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
• Tempted to apply or find out more? Go to https://outperformer.hilti.group/.
• APPLY NOW.
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Experience:

6 years required

Skills:

Research, Problem Solving, Project Management, English

Job type:

Full-time

• Along with the Greenhouse Director, be the supporting point of contact for Deloitte Greenhouse Lab requests in Thailand. The point of contact represents the Deloitte Greenhouse services and validates requests against the remit of the team.
• Promoting lab sessions when interacting with account teams in support of the team s goals.
• Reviewing and supporting Deloitte Greenhouse communications, as needed - including but not limited to, writing success stories, proposal support.
• Contributing to the overall Deloitte Greenhouse program through new Lab offerings, tools, processes, etc.
• Researching and testing creative / innovative approaches that could be leveraged in the Greenhouse.
• Uphold Greenhouse standards for all labs.
• Executive Transition LabsWork with the Executive Transition Lab lead based in Singapore to be responsible to drive and deliver the Executive Transition Lab programme in Thailand - including operations, logistics, reporting and process improvement activities associated with the Executive Labs.
• Provide Deloitte Lead Client Service Partners (LCSPs) who are considering an Executive Lab for their client, with an overview of the process, investments, and benefits.
• Coordinate and on-board Lab facilitators and other resources as needed to support the Lab schedule. Help source Subject Matter Experts (SMEs) for special topic discussions.
• Advise internal account teams about their role in the Lab process and manage the account team s contribution to the pre work, including leading internal preparation and planning calls.
• Schedule & facilitate team prep calls and support stakeholder interviews with Partners.
• Consolidate stakeholder notes and identify key themes in order to customize materials for each lab session.
• Manage the smooth execution of the lab on the day of the lab itself, including setup.
• Prepare all levels of research & reporting support (operational planning through to executive-level presentations, including client deliverables).
• Support the management of the Executive Lab pipeline for Thailand, liaising with the Greenhouse team and partners to manage the lab approval process and assess lab requests.
• Lead the development of Lab communications - including writing success stories, promoting the CXO Transition Lab initiative.
• Custom Lab Design and ExecutionManaging the coordination and execution of lab design, lab day, post work and ongoing activities, which includes leading pre-planning calls; driving and customizing lab design and planning to align with account team / client needs; working with client teams to plan for and dry-run impactful client sessions by tailoring the Lab, recommending demonstrations to be shown, and tailoring demo stories where relevant.
• Lead cross-functional teams in designing and delivering customized Labs for clients; ensuring high-quality and consistent experiences at the Deloitte Greenhouse.
• Collaborate with internal consulting teams & external partners to identify client problems and determine research direction to help achieve desired outcomes.
• Construct Lab agendas to help clients accelerate problem solving, formulate business strategies and achieve innovative breakthroughs.
• Apply a wide range of consulting frameworks, innovation and ideation tools to solve complex business issues appropriately.
• Have the ability to manage multiple Labs at once, quickly understand the context, needs and goals of clients from a wide array of industries and functional domains.
• Possess strong facilitation and presentation skills, with excellent executive presence.
• Have an awareness of the different personalities at play during a Lab, steer and influence conversations amongst a very senior audience, and help our clients achieve alignment during the Lab.
• Ability to identify client challenges through in-session conversations, and react quickly by drawing out talking points, selecting a speaking style and problem solving approach best suited for the situation and audience.
• Bringing wide-ranging experience, professional concepts, and functional area / Deloitte objectives to resolve complex issues in creative ways; bringing personal subject matter expertise to play where relevant.
• Your role as a leader.
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• RequirementsMinimum 6 years of work experience for Manager role, 4 years of experience for Assistant Manager, in a challenging and dynamic environment.
• 3 years of management consulting or internal consulting experience.
• Experience in a client-facing role desired, but not required.
• Facilitation skills a must-have, along with the ability to be process-oriented (i.e. develop a robust approach to achieve outcomes).
• Strong project management skills with the ability to multitask and manage tight deadlines.
• Well-developed consulting skills desired - including research and analysis, and the ability to simplify complex information into concise concepts.
• Help steer abstract dialogue into actionable themes.
• Self-starter, capable of working independently, proactive and able to operate effectively in ambiguity.
• Excellent presence, as well as strong writing and oral presentation skills are a must.
• Possess high proficiency in MS office. Creative tools are a plus.
• Willing to travel overseas.
• Experience in Design Thinking and knowledge in emerging digital technologies desirable.
• In-depth knowledge of English, spelling, grammar and punctuation.
• Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm s business contact number or business email address. Requisition ID: 109925In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Experience:

3 years required

Skills:

Research

Job type:

Full-time

• Utilize an in-depth knowledge on client category, brands and specific client requests and needs to provide appropriate input and direction to the agency units driving the entire value exchange process.
• Lead account project manager for the entire business accountable for achieving deadlines across all campaigns and deliverables.
• Act as key liaison accountable for the entire work product (for assigned client brands) among each business unit (Business Planning, Invention and Exchange) that contri ...
• Started to build relationships with the key decision makers within the client and agency organisations.
• Proven yourself as a reliable point of contact for client stakeholders.
• To anticipate what is needed to stay on track to secure, grow and solidifying client relations, and to take action appropriately.
• Integrates understanding into the work to make decisions on the business.
• Filters and adapts the different options and applies good judgement combined with hard facts to select which ideas will produce the best results.
• Leads the Client by helping them understand Mindshare s perspectives and insights and gaining their agreement to a shared vision of how to address the client s objectives.
• Builds team effectiveness by providing a clear definition of what s expected and identifying the people with the right skills and capabilities from across Mindshare (the global network, other teams, groups, Group M, WPP etc).
• Coaches others by assessing an individual s strengths and areas for development and encouraging a free exchange of constructive feedback. Pushes down decision-making and avoids taking charge unless absolutely necessary.
• Continuously seeks to broaden network of business relationships to promote the goals of Mindshare including, for example, participation at conferences, interviews, industry awards.
• Takes entrepreneurial calculated risks and acts on opportunities that lead to significant gains for the business.
• Identifies and actions opportunities to grow profitable revenue.
• Anticipates the future and takes decisive action to create opportunities or minimize potential problem.
• Pre-sells by soliciting the involvement of key people in advance to build ownership.
• More than 3 years experience as the senior contact on key accounts that the main services focus on media plans and key tactics.
• Broad background, exposure to and experience in the entire research, planning and implementation process.
• Familiarity with all media and with general Mindshare approaches in Business Planning, Invention and The Exchange.
• Significant experience at all levels of agency-client relationships.
• Strong quantitative and analytical skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Life at WPP Media & Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.