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Skills:

Analytical Thinking

Job type:

Full-time

• Support the execution of ITSM processes, including Incident, Problem, and Change Management.
• Ensure accurate logging, tracking, and follow-up of service tickets in ITSM tools.
• Assist in coordinating Change Advisory Board (CAB) activities including scheduling, documentation, and follow-ups.
• Monitor service performance against defined SLAs and escalate risks.
• Support daily infrastructure and cloud operations activities.
• Coordinate with internal teams and vendors for issue resolution.
• Prepare service performance reports and maintain documentation.
• Support continuous improvement initiatives and maintain SOPs.
• Timely and accurate execution of ITSM processes.
• Proper documentation and tracking of service activities.
• Effective coordination between teams and vendors.
• Timely escalation of service risks and issues.
• Bachelor s degree in Information Technology, Computer Science, or related field.
• 3-5 years of experience in IT operations, infrastructure support, or ITSM.
• Basic knowledge of ITIL framework.
• ITSM knowledge and tool familiarity (e.g., Freshservice).
• Basic infrastructure and cloud understanding.
• Strong communication and coordination skills.
• Analytical thinking and problem-solving.
• Attention to detail and process adherence.

Job type:

Full-time

• Gather, analyze, and document Business Requirements related to Collections systems and regulatory impacts..
• Facilitate requirement gathering sessions with business users, IT teams, and relevant stakeholders to support system development projects.
• Perform Gap Analysis by comparing current processes (As-Is) and future processes (To-Be) to identify system enhancement opportunities..
• Coordinate with internal teams, IT, and external vendors to identify suitable solutions and ensure timely project delivery.
• Review and validate user requirements and provide recommendations to improve feasibility and process efficiency.
• Prepare batch processing plans, test scenarios, and UAT (User Acceptance Testing) scripts to ensure systems meet business requirements..
• Support troubleshooting and resolution of BAU (Business-As-Usual) system issues in collaboration with IT and users..
• Monitor and control project implementation to ensure delivery timelines and business expectations are met.
• Investigate reported system issues and coordinate with relevant teams to implement solutions.
• Support additional assignments as required.
• Bachelor s degree in Computer Science, Information Technology, Business Information Systems, or related fields.
• Minimum 2-3 years of experience as an IT Business Analyst, System Analyst, or related role..
• Experience in Business Requirement gathering, system enhancement projects, and UAT testing..
• Experience in Project Management or involvement in system implementation projects..
• Experience in Process Improvement or Lean Process initiatives is preferred..
• At least 2 years of experience working on projects within financial services, banking, or auto leasing industries is an advantage.

Skills:

Project Management

Job type:

Full-time

• เก็บรวมรวม ค้นคว้าหาข้อมูลความต้องการ (Requirement Gathering) ค้นคว้า วิจัย กระบวนการทำงานทางธุรกิจตลอดจนข้อกำหนดทางธุรกิจ (Business Rules) ของหน่วยงาน.
• จัดทำ สิ่งที่ต้องพัฒนาเพิ่มเติม (Gap Analysis) เพื่อประเมินขอบเขตการทำงาน (Scope of Work).
• ดูแล ติดต่อสื่อสารกับ Stakeholder ไม่ว่าจะเป็น Owner, Project Management Officer, UX/UI Designer, Developer เป็นต้น เพื่อวางแผน และจัดลำดับการทำงาน.
• แปลความต้องการทาง Business มาสื่อสารกับ Developer และแปลคำถาม หรือ ข้อความทางเทคนิคเพื่อสื่อสาร ทำความเข้าใจกับ Business Unit.
• จัดทำเอกสาร เช่น User Story เพื่อเรียบเรียงโครงการให้เพื่อนร่วมทีมเข้าใจตรงกัน.
• ทำการทดสอบส่วนของ System Integration กับระบบแวดล้อมที่เกี่ยวข้อง.
• ประสานกับทางผู้ใช้เพื่อทำการทดสอบ User Acceptance Test.
• วิเคราะห์สถิติการใช้งาน เพื่อนำไปสู่แนวทางการปรับปรุงและพัฒนาระบบอย่างต่อเนื่อง.
• ปริญญาตรีสาขาคอมพิวเตอร์ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์สำหรับงานด้านบริหารโครงการ IT อย่างน้อย 2 ปี.
• มีประสบการณ์ทำงานในงานที่เกี่ยวข้องอย่างน้อย 4 ปี.
• มีมนุษย์สัมพันธ์ที่ดี สามารถทำงานร่วมกับบุคคลอื่นได้.
• ทำงานลักษณะ Project Based ได้.
• Contact Information K. Nanchanok Ratsamesuntarangkul
• Email: nanchanok.r @thaibev.com
• Company name: DIGITAL AND TECHNOLOGY SERVICES CO., LTD.
• Working Location and address: F.Y.I Center 2525 Rama IV Rd, Khlong Tan, Khlong Toei, Bangkok 10110
• MRT QSNCC Station Exit 1.

Job type:

Full-time

• Maintain and update Menu Files for each market.
• Consult with Marketing and Operations on their need for each promotion and new version of the menu that occurs.
• Work with market representatives on the needs for new menu items.
• Work with IT Team, Vendor and reporting team to ensure that new menu items are added to reporting systems.
• Transmit menu files to units, as needed.
• Compose and distribute correspondence to units communicating the changes to their POS screens.
• Maintain Comp/Discount/Payment files for each market.
• Project Management
• Ability to coordinate project related tasks.
• Day-to-day management and execution of assigned projects to meet agreed timescales, quality levels and budgets.
• Preparation of project initiation documents and detailed project plans in partnership with business project owners.
• Ensure all project management governance, controls, and policies are adhered to.
• Provide regular meeting communications and reporting on PSC, current and future.
• Performs other duties and assumes other responsibilities as apparent or as delegated.
• Leads, defines and documents detailed functional & IT system requirements to include use cases and current/future business process definition with a high level of complexity.
• Independently identify and document opportunities to improve or gain efficiencies within our business processes and system applications.
• Driving to succeed critical IT projects which supporting business strategy.
• Timely tracking progress and issues.
• Design, develop, implement and coordinate systems, policies and procedures.
• Identify problematic areas and implement strategic solutions in time.
• Test new versions of custom-developed application prior to distribution.Execute unit test and integration testing and fix bug.
• Help Desk Support.
• Escalate issues to help desk or to external vendors, as needed, when units are dissatisfied with service to achieve resolution.
• Have a solid operational and high level technical understanding of POS and Back of House (BOH) server software used Inthanin as well as unit closing routines to assist in answering questions, as needed.
• Work with other department at the support center to response to requests for changes.
• Training of users & ABSS to support Inthanin.
• Testing / Documentation.
• Participates with POS Support Team during testing of new hardware and software upgrades.
• Complete lab testing of POS upgrades.
• Assist in documentation creation for units.
• Reviews final documents for accuracy prior to distribution.
• Communication to stores for any update from HQ office.
• ประสบการณ์ (ด้าน POS Software อย่างน้อย 4 ปีขึ้นไป): ด้านการพัฒนาและสนับสนุนระบบเทคโนโลยีและสารสนเทศ.
• Project manager.
• Retail Systems / System Integration / Mobile Application skill / Online Platform.
• Business Analyst / Tester Skill / Innovation.
• Train the trainer skill.
• Communicate to business / stores level.
• Able to drive.
• Management skill.

Skills:

Compliance, Automation, Payroll

Job type:

Full-time

• Gather and analyze business requirements and translate them into system solutions.
• Design, implement, and enhance HRIS applications and workflows.
• Lead HR system projects, including configuration, testing, deployment, and support.
• Manage integrations between HR systems and enterprise applications.
• Collaborate with HR, IT teams, and vendors to deliver effective solutions.
• Ensure data accuracy, security, and compliance across HR platforms.
• Develop reports, dashboards, and analytics to support business decisions.
• Drive process improvement and automation initiatives to enhance operational efficiency.
• Bachelor's degree in Computer Science, Information Technology, Human Resources, or related fields.
• 5+ years of experience as a System Analyst, Business Analyst, or HRIS Analyst.
• Strong understanding of HR processes such as Core HR, Performance Management, Payroll, Time Attendance, and Employee Self-Service.
• Experience with HRIS platforms such as Workday, SAP SuccessFactors, Oracle HCM, PeopleSoft, or similar systems.
• Experience in system integration, API, and data management.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication and project coordination skills.
• Nice to Have.
• Experience in large-scale organizations.
• Knowledge of HR reporting, analytics, and data governance.
• Experience with automation, digital transformation, or AI-enabled solutions.
• Please note that we will get in touch with shortlisted candidates only.
• FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• LINKEDIN: Krungsri (http://bit.ly/LinkedinKrungsri).
• Applicants can read the Personal Data Protection Announcement of the Bank's Human ResourcesFunction by typing the link from the image that stated below.
• EN.
• (https://krungsri.com/b/privacynoticeen).
• The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.

Job type:

Full-time

• Lead end-to-end requirement gathering, analysis, and documentation activities.
• Manage requirements across multiple workstreams, systems, and business domains.
• Drive solution discussions and support business and technical decision-making.
• Ensure requirement traceability, scope control, and impact assessment throughout project lifecycle.
• Stakeholder & Team Management.
• Act as the key liaison between Business, IT, vendors, and project teams.
• Facilitate workshops and alignment discussions with senior stakeholders.
• Lead and mentor Business Analysts to ensure high-quality delivery and best practices.
• Prepare executive-level updates and support steering committee discussions.
• Program & Delivery Oversight.
• Monitor project risks, dependencies, and cross-functional impacts.
• Ensure alignment between business objectives, timelines, and deliverables.
• Support governance, resource planning, and vendor coordination activities.
• Drive process improvement, operational efficiency, and business transformation initiatives.
• Bachelor s or Master s degree in Business Administration, Information Technology, or related fields.
• 8-12+ years of experience in Business Analysis, Project Delivery, or related roles.
• Strong experience in large-scale or complex projects/programs.
• Excellent stakeholder management, communication, and problem-solving skills.
• Proven ability to work effectively across Business and IT teams.
• Experience in banking or financial services industry is preferred.
• Strong leadership and team management capabilities.
• Only shortlisted candidates will be contacted".
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120
• Contact: Talent Acquisition Center: 0 2--- ---- #--183.
• FB: Krungsri Career.
• LINE: Krungsri Career.
• LINKEDIN: Krungsri.
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/b/privacynoticeen).
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของธนาคารได้โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฎด้านล่าง.
• ภาษาไทย (https://krungsri.com/b/privacynoticeth).
• หมายเหตุ ธนาคารมีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงานกับธนาคารกรุงศรีฯ.
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.