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Experience:

7 years required

Skills:

Business Development, Problem Solving, Quantitative Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English and Thai is highly preferred (depends on the market assignment).
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Job type:

Full-time

• วางแผนการบริหารและจัดการห้องประชุมภายในสำนักงานตามตึกต่างๆในการต้อนรับแขก VIP, ผู้บริหาร, และผู้เข้าร่วมประชุม.
• ควบคุมดูแลการจัดการด้านอาหารและเครื่องดื่มสำหรับแขก VIP, ผู้บริหาร, และผู้เข้าร่วมประชุม.
• กำหนดมาตรฐานในการปฏิบัติงาน เช่น การใช้ห้องประชุม, คู่มือการบริการและการต้อนรับแขก VIP, คู่มือการให้บริการอาหารและเครื่องดื่ม ตลอดจนควบคุมดูแลการใช้ข้อมูลเพื่อวิเคราะห์ จัดทำเป็นฐานข้อมูลเพื่อการพัฒนาบริการ.
• ควบคุมดูแลการจัดการเอกสารของทุกอาคารที่รับผิดชอบ การประสานงานภายในระหว่างส่วนงาน ให้ส่งตามกำหนดและตรวจเช็ครายละเอียดในสัญญาต่างๆ ที่เกี่ยวกับการบริการ บริหารจัดการรายจ่ายของทุกอาคารให้เป็นไปอย่างเหมาะสม และวางแผนในการเพิ่มยอดรายได้จากการบริการอาหารและเครื่องดื่ม.
• จัดการดูแลทรัพย์สินและอุปกรณ์ต่างๆ ให้อยู่ในสภาพปกติพร้อมใช้งานตลอดเวลา.
• Job Skills & Qualifications.
• วุฒิการศึกษาระดับปริญญาตรีขึ้นไปในสาขาการจัดการทั่วไป, การโรงแรม, บริหารธุรกิจ, การบริการ, หรือสาขาอื่นที่เกี่ยวข้อง.
• มีประสบการณ์ในงานบริหารบริการลูกค้า / Hospitality / Facility Management อย่างน้อย 5-7 ปี.
• มีประสบการณ์ในการบริหารจัดการทีมงาน และการวางแผนงบประมาณ.
• หากเคยดูแลบริการสำหรับผู้บริหารระดับสูงหรือแขก VIP จะได้รับการพิจารณาเป็นพิเศษ.
• มีทักษะด้านการวางแผน การบริหารจัดการงานบริการ และการพัฒนากระบวนการทำงาน.
• มีทักษะการสื่อสาร การประสานงาน และมนุษยสัมพันธ์ที่ดีเยี่ยม.
• เข้าใจการบริหารงบประมาณ การควบคุมต้นทุน และสามารถวิเคราะห์ข้อมูลเพื่อพัฒนาคุณภาพบริการได้.
• มีความรู้ด้านการจัดการอาหารและเครื่องดื่มเบื้องต้น และขั้นตอนการบริการแบบมืออาชีพ.
• ใช้โปรแกรม Microsoft Office (โดยเฉพาะ Excel และ PowerPoint) ได้ดี.
• มีความสามารถในการบริหารงานหลายส่วนพร้อมกัน และสามารถแก้ปัญหาเฉพาะหน้าได้อย่างมืออาชีพ.

Skills:

English

Job type:

Full-time

• To ensure that the restaurant is ready to operate at the highest standard by driving the FOH team.
• To check table plan with host team, reporting to restaurant general manager prior to briefing.
• To increase our regular clientele by networking and obtaining repeat custom.
• To maintain service standards.
• To actively supervise restaurant Mise en place, maintain the standards of Ducasse Paris.
• To actively supervise restaurant open/close check lists.
• To ensure that faults and defects are reported to maintenance and action is taken without delay.
• To take food and beverage orders, and drive the service.
• To ensure that customers are correctly charged, present the bill and take payment from the customer in accordance with the procedures in place.
• To maintain the relationship with Ducasse Paris team.
• To follow complaints from guests and find mutually agreeable solutions.
• To actively supervise training sessions to ensure that staff can perform their duties correctly.
• To ensure the banking and billing are completed accurately at all times, followed by daily report.
• Other duties as assigned by superiors.
• A minimum of 2 years relevant experience in Michelin Star Restaurant.
• recruitment, training and leadership systems.
• Sales tactic.
• Leadership and team management.
• Fluency in Thai & English, conversational ability in one other Asian language preferred.
• Food and beverage knowledge covering all of the restaurant s menus.
• Guest s advice.
• Interested person may send your resume via APPLY NOW or.

Experience:

8 years required

Skills:

Business Development, Accounting, Finance, English

Job type:

Full-time

• Develop and implement specific business development strategies to drive awareness, lead generation and opportunity identification.
• Establish contact with identified target companies and monitoring progress.
• Create strategic and tactical account plans to uncover and close business opportunities across our multiple offerings on identified priority accounts.
• Facilitate the workshops/ discussions relating the management of Multidisciplinary Professional Services.
• Qualifications:Bachelor's Degree in Chinese, Business Administration, Accounting, Finance, Legal and related field.
• Over 8 years of working experience in professional services, business development, Chinese clients support, relationship manager and other related field.
• Working experience in professional firm with accounting knowledge/background would be a strong advantage.
• Fluent communication in English and Mandarin is essential and proficiency in Thai would be a strong advantage and proficiency in Thai would be a strong advantage.
• Working experience in Chinese company with 100 employees or above is preferred.
• Proficient in Microsoft Office (Word, Excel, Power Point, Outlook).
• Detail-oriented and well-organized.
• Good interpersonal and multitasking skills.
• Service minded and proactive.
• Can-do attitude and able to work independently with minimal supervision.
• Demonstrates confidence and clarity in public speaking.
• Possesses strong business acumen.
• Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm s business contact number or business email address. Requisition ID: 109282In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Skills:

Market Research, Research, English

Job type:

Full-time

• New and existing client service leader: Will be the main service person for newly won strategic client and current set of subscribers. Manage the day-to-day relationship with a specific portfolio of Consumer Panel Service Clients and/or categories, in an analytics and insights capacity, ensuring client needs are met in a timely fashion and beyond expectation.
• To act as a Consumer Panel Service Subject Matter Expert within the local TH market and join Sales to pitch new clients. You will be mostly responsible for showcasing t ...
• CPS Thought leadership and analysis consultant: Will be the key person to provide the Thought Leadership of TH part for those cross category and general understanding.
• Will play the consultant/coach role for local Client Service team and business partners to turn to for doing CPS analysis.
• Will work with local Client Service team to work out the Best Practice of analysis flow and become an active contributor in a regional community of CPS experts by sharing best practice.
• Leader and escalation point for CPS product related questions: Panel Enhancement: Lead the process of CPS panel enhancement as the central communication point between Client Service team and Product/Operation team.
• Data challenge: Internally, lead communication with different functions to solve escalated CPS data challenges in reasonable cycle time. Externally, together with account Commercial lead / Consultant to explain the data challenge to clients.
• Qualifications At least a Bachelor's Degree, preferably in business.
• 3+ years work experience, preferably within analytics and insights or market research (Consumer Quantitative Survey), as well as Consumer Panel Data Service experience.
• Knowledge of the Consumer-Packaged Goods (CPG) industry.
• Knowledge of research techniques and methodologies, consumer panels (Home Panel) in particular would be an advantage.
• Excellent analytical skills.
• Excellent communication and presentation skills.
• An ability to work independently and in a team.
• Good interpersonal skills are a must.
• Native Thai language speaker.
• Fluent in spoken and written Business English.
• Additional InformationHybrid based role, must be physically located within job country and candidate must be a Country/Region Resident.
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.

Skills:

Salesforce, Teamwork

Job type:

Full-time

• Manages our Salesforce program delivery ensuring that it meets the current and future needs of the business and generates value while maintaining operational excellence.
• Works across functions to deliver best practice solutions aligned with the Salesforce application and the increased adoption of automated solutions.
• Provides direction on the applicable components to be used - out-of-the box, configured, customised aligning to the business and organisational objectives.
• Provide insight into the Salesforce feature roadmap and recommends components aligning with the operational requirements.
• Hands-on responsibilities for maintaining and implementing customer integrations. Drive innovation and continuous improvement in design and delivery practices of our solutions, including Salesforce best practice in the implementation of client solutions.
• Manage the delivery teams to deliver full Salesforce lifecycle implementations, with a focus on the client success but awareness of other wider business and technology focused delivery considerations.
• Always be a go to person in providing solutions to clients and act as a role model for the team by always demonstrating the highest standards in business, digital led transformation.
• Conduct quality reviews of our implementation to ensure they meet our high standards.
• Lead end-to-end pre-sales project delivery activities.
• Provide leadership and support for delivery teams and across SEA region.
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• Requirements:Tertiary qualification in a relevant technology, business, or marketing discipline. Strong background in selling and delivering Salesforce based projects,.
• Experience in designing and implementing Salesforce platform in an enterprise or consulting environment.
• 8 years overall project delivery experience, preferably with specific industry verticals. Understanding of Salesforce platform, apps, and ability to conceptualize and build industry solutions.
• Strong relationship building and communications skills.
• Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. Programme lead, business transformation lead, solution architect, project manager).
• Experience defining, developing requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
• Experience working in an Agile team preferably on an end-to-end solution delivery lifecycle.
• Ability to fostering strong relationships and operating rhythms with leaders inside and outside client and product team to implement effective user experiences.
• Willing to push beyond the current capabilities and find the best solution for the business and our customers. Drive, tenacity, client focused and results oriented.
• Proven demonstration of sound business acumen, teamwork and leadership qualities.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Due to volume of applications, we regret that only shortlisted candidates will be notified. Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 110030In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Skills:

Market Research, Research, English

Job type:

Full-time

• New and existing client service leader: Will be the main service person for newly won strategic client and current set of subscribers. Manage the day-to-day relationship with a specific portfolio of Consumer Panel Service Clients and/or categories, in an analytics and insights capacity, ensuring client needs are met in a timely fashion and beyond expectation.
• To act as a Consumer Panel Service Subject Matter Expert within the local TH market and join Sales to pitch new clients. You will be mostly responsible for showcasing t ...
• CPS Thought leadership and analysis consultant: Will be the key person to provide the Thought Leadership of TH part for those cross category and general understanding.
• Will play the consultant/coach role for local Client Service team and business partners to turn to for doing CPS analysis.
• Will work with local Client Service team to work out the Best Practice of analysis flow and become an active contributor in a regional community of CPS experts by sharing best practice.
• Leader and escalation point for CPS product related questions: Panel Enhancement: Lead the process of CPS panel enhancement as the central communication point between Client Service team and Product/Operation team.
• Data challenge: Internally, lead communication with different functions to solve escalated CPS data challenges in reasonable cycle time. Externally, together with account Commercial lead / Consultant to explain the data challenge to clients.
• Qualifications At least a Bachelor's Degree, preferably in business.
• 3+ years work experience, preferably within analytics and insights or market research (Consumer Quantitative Survey), as well as Consumer Panel Data Service experience.
• Knowledge of the Consumer-Packaged Goods (CPG) industry.
• Knowledge of research techniques and methodologies, consumer panels (Home Panel) in particular would be an advantage.
• Excellent analytical skills.
• Excellent communication and presentation skills.
• An ability to work independently and in a team.
• Good interpersonal skills are a must.
• Native Thai language speaker.
• Fluent in spoken and written Business English.
• Additional InformationHybrid based role, must be physically located within job country and candidate must be a Country/Region Resident.
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.

Experience:

3 years required

Job type:

Full-time

• Oversees all reservations (rooms and outlets) across both Novotel Bangkok Future Park Rangsit and Navera Phuket - MGallery, ensuring accuracy in booking, inventory control, and guest information.
• Aligns with revenue strategy by monitoring booking trends, supporting forecast accuracy, managing allotments, and coordinating with Sales, Revenue, and F&B teams.
• Leads and standardizes operations by supervising reservation staff across both properties, maintaining consistent SOPs, and ensuring high service standards for guests a ...
• Qualifications3-5 years in Reservations/Front Office within an international hotel chain, with at least 2 years in a supervisory or managerial role.
• Proven track record in managing both room and outlet reservations, ideally in properties with high group, MICE, and F&B demand.
• Experience in revenue management collaboration and knowledge of Accor distribution/loyalty systems is highly desirable.