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Experience:
No experience required
Skills:
Good Communication Skills, Problem Solving
Job type:
Full-time
Salary:
฿15,000 - ฿25,000, negotiable
- Handle customer inquiries over the phone calls and emails that make available by the Bank.
- Manage and resolve customer issues occurred from using the Bank s products & services.
- Escalate customer s complaint, suggestion/feedback to related BU/SU.
- Equiped him/herself with up-to-date knowledge of the Bank s products, services, and servicing channels to be able to provide right information to the customers.
- Familiarize him/herself with the Bank s systems relating to servicing customers including banking systems, ticketing system, etc.
- Qualifiications:
- Bachelor's degree or higher (welcome new graduate).
- If have experience in Banking preferable.
- Have a service mind and talkative.
- Able to work in shift.
2 days ago
Skills:
Thai, English
Job type:
Full-time
Salary:
negotiable
- Provide accurate, valid and complete information by using the right methods/tools and make sure that all interaction and transaction will be recorded in the system.
- Able to handle incoming chat/calls with relevant product inquiries when needed.
- Strong complaint handling skill and able to provide appropriate solutions and alternatives within the time limits to customers.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Bachelor's degree in related filed.
- At least 1 year experience in the role of customer service representative in call center of Financial, Business Banking or related fields will be advantage.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Professional phone voice and strong communication skills along with active listening.
- Excellent problem-solving.
- Able to work with under pressure.
- Good interpersonal, and teamwork skills.
- Good data entry and typing skills (English 45 words/minute, Thai 35 words/minute).
- Proficient in using Microsoft office.
3 days ago
Experience:
3 years required
Skills:
Problem Solving, Service-Minded, Work Well Under Pressure, Good Communication Skills, English
Job type:
Full-time
Salary:
฿20,000 - ฿28,000
- Handle inbound and outbound calls in a professional and friendly manner, adhering to established scripts and guidelines.
- Assist customers with a wide range of inquiries, including account balance inquiries, transaction history, product information, and general banking queries.
- Identify customer needs and recommend appropriate banking solutions, such as savings accounts, credit cards, loans, or investment opportunities.
- Process customer requests, including address changes, statement requests, and account closures, while ensuring accuracy and compliance with banking regulations.
- Resolve customer complaints or issues by providing prompt and effective solutions, escalating complex cases to the relevant department when necessary.
- Stay up-to-date with the latest banking products, services, and industry trends to provide accurate and reliable information to customers.
- Meet individual and team performance targets, such as call quality, customer satisfaction, and average handling time.
4 days ago
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Call Center Representative - General Job Description and duties.
Overview:A Call Center Representative is a customer service professional who provides assistance to customers over the phone. They are responsible for answering customer inquiries, resolving customer complaints, and providing general information about products and services. They must be able to handle customer inquiries in a professional and courteous manner.
Common Responsibilities:
Respond to customer inquiries:
Respond to customer inquiries in a timely and professional manner.
Resolve customer complaints:
Resolve customer complaints in a timely and professional manner.
Provide general information:
Provide general information about products and services.
Maintain customer records:
Maintain customer records and update customer information as needed.
Follow up with customers:
Follow up with customers to ensure their satisfaction.
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