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Skills:

Scrum, Software Development

Job type:

Full-time

• Partner with business stakeholders to gather requirements, write user stories, refine user journeys, and translate needs into clear functional and nonfunctional specifications.
• Capture API requirements, create API specifications (e.g., Swagger), and work with architects and designers to define endtoend technical solutions.
• Delivery & Quality Assurance.
• Manage and prioritize backlogs in an Agile environment (Scrum/Kanban), participate in planning, development, testing, and golive.
• Collaborate with developers, QA, and vendors to ensure solutions meet business expectations, quality standards, and system reliability.
• Operational Support & Leadership.
• Support troubleshooting, maintenance, and service readiness activities to ensure API availability and performance.
• Leverage banking-domain expertise and provide guidance or leadership to the team when required.
• Extensive industry experience: 10+ years in software development plus 5+ years in banking/financial services and API ecosystem projects..
• Strong analytical and BA expertise: 3-5 years as a Business/System Analyst on large-scale initiatives with solid skills in requirements gathering, problem diagnosis, and Agile/Waterfall delivery..
• Leadership capability: 5+ years of team management experience leading teams of three or more members..
• Why You ll Love Working With Us.
• At Krungsri Nimble, you ll join a passionate team working at the intersection of technology and banking innovation. We embrace an agile mindset where you ll have real ownership and the opportunity to influence system design and business outcomes. In our collaborative and transparent environment, we prioritize continuous learning to stay ahead of the curve. If you're looking for a role where you can make a responsible impact, grow your expertise, and help shape the future of digital banking, this is where you belong. Apply now and build something transformative with us!.

Skills:

Finance, Production planning, Chemical Engineering, English

Job type:

Full-time

• Develop and monitor production schedules for the ethanol plant, ensuring alignment with sales demand, raw material availability, inventory levels, plant capacity, and operational constraints. Analyze and report when unplanned downtime/shutdown occurs.
• Coordinate with Production, Sales, Raw Material, Warehouse, QA/QC, Engineering, QSHE and Finance teams to ensure smooth production planning, safe operation and timely execution.
• Analyze demand requirements, production plans, supply availability, and operational ...
• Assess manufacturing processes, workflows, and planning systems to identify improvement opportunities related to yield, efficiency, downtime, cost, and resource utilization.
• Analyze production performance, operating costs, variances, and key performance indicators to evaluate manufacturing efficiency and impact on the profit and loss (P&L) statement.
• Optimize resource allocation through effective production planning, including raw materials, utilities, manpower, storage capacity, and related plant resources.
• Support project managers and cross-functional teams in monitoring project progress, timeline, budget, risks, and deliverables to ensure project objectives are achieved.
• Support the Sales and Raw Material teams in reviewing KPI achievement forecasts, identifying potential gaps, and recommending corrective actions or improvement plans.
• Apply digital tools, data analytics, and AI-enabled solutions to improve production planning accuracy, performance monitoring, reporting efficiency, and data-driven decision-making.
• Prepare planning reports, performance analysis, management dashboards, and presentation materials to support plant management decision-making.
• Bachelor s degree or higher in Chemical Engineering, Industrial Engineering, or a related field.
• Minimum 5 years of experience in production planning, plant performance analysis, project engineering, process improvement, or a related role.
• Experience in the chemical, food, bioethanol, biofuel, or related process industry is required; experience in ethanol plant operations is an advantage.
• Strong knowledge of production planning, inventory management, process efficiency analysis, cost analysis, and KPI monitoring.
• Proficiency in data analysis tools such as Microsoft Excel; experience with Power BI, ERP, MRP, or planning systems is an advantage.
• Digital, Data, and AI literacy, including the ability to use digital platforms, interpret operational data, apply basic data visualization, and leverage AI tools responsibly to support analysis, planning, and continuous improvement.
• Good analytical thinking, problem-solving, coordination, and communication skills, with the ability to work effectively with cross-functional teams.
• Strong multitasking abilities, attention to detail, and ability to work under pressure and meet deadlines.
• Good command of English for speaking, writing, and workplace communication.
• 5/6 Working Days (Every other Saturday).
• Work Location: Bo Ploy District, Karnchanaburi Province.

Skills:

SAP, Finance, Accounting

Job type:

Full-time

• Provide SAP Logistics support and interface for FI and core systems.
• Analyze issues, identify root causes, and implement functional solutions.
• Leverage SAP expertise to resolve issues and identify improvements.
• Bachelor's degree in Finance, Accounting, Information Systems, or related field.
• 3-5 years of experience in SAP FI implementation and support.
• Hands-on experience in at least one full lifecycle SAP FI implementation.
• Proficiency in SAP FI module configuration.
• Knowledge of SAP CO and integration points with MM, SD, and PP.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation abilities.
• Certifications: SAP FI certification is a plus.
• Other Requirements: Experience in S/4HANA is highly desirable.

Skills:

SQL, Statistics, Digital Marketing

Job type:

Full-time

• Advanced SQL Query Development and Data Validation.
• Campaign Execution & End-to-End Campaign Management.
• Customer Segmentation & Target Customer Selection.
• Data Analysis & Insight Generation.
• Stakeholder Management & Cross-Functional Coordination.
• Presentation and Storytelling Skills.
• Project Management and Prioritization.
• Quality Control and Attention to Detail.
• Bachelor s degree or master s degree in finance, Business Administration, Marketing, Computer Science, Information Systems, Statistics, Data Analytics, or related fields.
• Minimum 1-2 years of experience in Campaign Management, Campaign Execution, CRM, Database Marketing, Customer Analytics, or related fields.
• Strong SQL skills are mandatory with the ability to extract, manipulate, validate, and analyze customer data independently.
• Experience in banking, financial services, lending products, retail banking, or digital marketing campaigns is highly preferred.
• Strong analytical and problem-solving skills with the ability to translate business requirements into campaign execution plans.
• Detail-oriented with strong project coordination and execution capabilities.
• Ability to manage multiple campaigns and priorities under tight timelines.
• Good written and verbal communication skills with the ability to collaborate effectively across business and technical teams.
• Ability to work independently and proactively drives campaign delivery from requirement gathering through post-campaign analysis.
• Preferred Qualifications.
• Experience in Campaign Management, Campaign Execution, Marketing Automation, CRM, or Database Marketing.
• Experience working with large customer databases and customer segmentation methodologies.
• Knowledge of banking products, customer portfolio management, and campaign performance measurement is a plus.

Skills:

Power BI, Tableau, Finance, English

Job type:

Full-time

• Collect, clean, and analyze data from sales, marketing, and CRM systems.
• Build and maintain dashboards and performance reports (Power BI, Tableau, or Google Data Studio).
• Monitor and evaluate campaign results, product performance, and sales trends.
• Provide data-driven insights to support marketing strategies and business planning.
• Collaborate with sales, finance, and product teams to align business insights.
• Ensure data accuracy and consistency across all reports.
• Bachelor s degree in Business Analytics, Data Science, Statistics, Economics, or related field.
• At least 3 years of experience in data analysis, business intelligence, or commercial analytics.
• Strong skills in Excel, SQL, and data visualization tools (Power BI, Tableau, or Google Data Studio).
• Experience with CRM and marketing analytics tools is a plus.
• Analytical, detail-oriented, and comfortable presenting insights to management.
• Good command of English and Thai, both written and spoken.

Skills:

Murex

Job type:

Full-time

• Work closely with business users to elicit, analyze, and document functional and non-functional requirements.
• Translate business requirements into detailed Functional Specification Documents (FSD) and Business Requirement Documents (BRD).
• Conduct gap analysis between current and target-state processes.
• Facilitate workshops, requirement sessions, and user discussions.
• Murex System Implementation & EnhancementSupport Murex implementation, upgrade, enhancement, and change initiatives.
• Analyze and configure Murex functionalities to support business requirements.
• Collaborate with Murex developers, vendors, and technical teams to design solutions.
• Evaluate impacts of system changes across Front-to-Back functionalities.
• FX Trading.
• Money Market.
• Fixed Income.
• Derivatives.
• Structured Products.
• Repo Transactions.
• Understand trade lifecycle from deal capture to settlement and accounting.
• Testing & UAT Support.
• Prepare test scenarios, test cases, and acceptance criteria.
• Coordinate SIT, UAT, and regression testing activities.
• Validate system functionality against business requirements.
• Support defect triage and resolution.
• Stakeholder ManagementAct as the primary contact between business users and IT teams.
• Communicate project progress, risks, and issues to stakeholders.
• Support project planning, change management, and deployment activities.
• Documentation & GovernanceMaintain business process flows and functional documentation.
• Ensure compliance with IT governance, audit, and regulatory requirements.
• Support project documentation and knowledge transfer activities.

Job type:

Full-time

• Bangkok, Thailand (Onsite).
• About the Role.
• Accenture is seeking a Change & Training Analyst - Supply Chain to support a large-scale supply chain transformation program. This role focuses on driving organizational change, stakeholder engagement, training delivery, and user adoption activities to help business teams successfully transition to new processes and technologies.
• You will work closely with business leaders, functional teams, and end users to ensure change initiatives are effectively planned, communicated, and embedded into day-to-day operations.
• Support the development and execution of change management and training strategies for supply chain transformation initiatives.
• Conduct change impact assessments and stakeholder analyses to identify adoption risks and mitigation actions.
• Design, develop, and deliver training materials, user guides, job aids, communications, and end-user learning sessions.
• Facilitate workshops, training sessions, and stakeholder engagement activities to build awareness and readiness for change.
• Collaborate with supply chain, technology, and project teams to align change and training activities with project objectives and timelines.
• Monitor adoption, readiness, and learning effectiveness metrics, providing recommendations for continuous improvement.
• Support the management of change-related issues, risks, and dependencies, escalating concerns when appropriate.
• Contribute to communication planning and execution to ensure consistent and effective messaging across stakeholder groups.
• Bachelor s degree in Supply Chain Management, Business Administration, Human Resources, Organizational Development, or a related discipline.
• Approximately 2-4 years of experience in Change Management, Organizational Change, Learning & Development, Training, or business transformation programs.
• Experience supporting ERP, digital transformation, or business process improvement initiatives.
• Understanding of supply chain processes, including demand planning, inventory management, logistics, procurement, or order fulfillment.
• Strong communication, presentation, facilitation, and stakeholder management skills.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Professional proficiency in Thai and good working proficiency in English, as the role involves regular communication with local and regional stakeholders.
• Preferred Qualifications.
• Experience supporting SAP S/4HANA or other ERP implementation programs.
• Knowledge of change management methodologies, frameworks, and best practices.
• Experience creating instructor-led training, e-learning content, and end-user documentation.
• Familiarity with change readiness assessments, adoption tracking, and stakeholder engagement planning.
• Relevant certifications in Change Management, Learning & Development, or Project Management are advantageous.
• We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
• We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
• At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .
• Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Job type:

Full-time

• Department: Data Commercialization.
• As a data analyst in Infinitas, you would expect a new level of analytical experiences here. Being part of Data Innovation team, your goal is to make data useful for all stakeholders. Under the big umbrella of the leading bank in Thailand, Infinitas leverage the largest financial data sets from both traditional banking and mobile banking services. From customer digital footprint to branch, ATM and call center. We measure every single touch point to improve customer service and business performance. ...
• Job Responsibilities.
• Conduct data inventory research with product owner, business owner and IT BA to gain full understandings of data availability.
• Communicate with business owners to translate business problem/challenge into actionable analytical solution.
• Initiate EDA ideas to tag hidden opportunities for customer, product, channel and other various areas.
• Analyse digital and traditional user journey funnel and customer persona.
• Visualise data for fast decision making and insight interpretation.
• Define customer segmentations for strategy planning and marketing targeting.
• Plan holistic A/B testing campaigns to evaluate data values on business impact.
• Design and fulfill monitoring dashboards and automated reports.
• English as working language.
• Minimum of 3 years data analytics related working experiences.
• At least 1 year of working experience directly communicate to business team.
• Proficient in Python or SQL.
• Advanced hands on experiences with visualization tool.
• Strong communication and analytical thinking skills.
• Good balance of data and business knowledge.
• Fintech or banking industry.
• Internet companies with mobile application.
• Contact: K.Wannaporn 02------866.
• You have read and reviewed Krung Thai Bank Public Company Limited's Privacy Policy at https://krungthai.com/th/content/privacy-policy. The Bank does not intend or require the processing of any sensitive personal data, including information related to religion and/or blood type, which may appear on copy of your identification card. Therefore, please refrain from uploading any documents, including copy(ies) of your identification card, or providing sensitive personal data or any other information that is unrelated or unnecessary for the purpose of applying for a position on the website. Additionally, please ensure that you have removed any sensitive personal data (if any) from your resume and other documents before uploading them to the website.
• The Bank is required to collect your criminal record information to assess employment eligibility, verify qualifications, or evaluate suitability for certain positions. Your consent to the collection, use, or disclosure of your criminal record information is necessary for entering into an agreement and being considered for the aforementioned purposes. If you do not consent to the collection, use, or disclosure of your criminal record information, or if you later withdraw such consent, the Bank may be unable to proceed with the stated purposes, potentially resulting in the loss of your employment opportunity with.

Skills:

Risk Management, Finance, Negotiation, English

Job type:

Full-time

• To support Head of Commercial Credit Analysis units on identifying risk issues and provide recommendation to balance between risk caution and RM s credit request in order to mitigate risk and drive growth for Thai Corporate by working closely with CBG RMs and coordinate well with risk management.
• Analyze customer s business, financial factors and source of repayment to identify ability to pay of the customer including the risk concern and how to mitigate it before emerging.
• Coordinate and work with RMs to balance between risk caution and RM s credit request to establish structure deals and avoid or mitigate risk.
• Conduct and recommend credit rating for customers under responsibility.
• Provide recommendation for annual credit review for customers under responsibility in order to find the opportunity for business expansion and NPL preventing in the future.
• Monitor and alert RM, if there is any crisis that impact to customer s business or debt repayment capacity.
• Bachelor s / master s degree in economics, Banking and Finance or related fields.
• At least 5 years of experience in Credit Analyst or related field.
• Strong communication and interpersonal skills.
• Strong financial analytical skill and ability to conduct cash flow projection.
• Can work under pressure and time constraint.
• Good negotiation skill.
• Good written and spoken English.
• Proficient in Excel.
• Coaching skill.

Skills:

Finance

Job type:

Full-time

• Visiting customer with RM.
• Analyzing and verifying customers credit information, financial statements, and structure deal to mitigate risk and ensure good deal for the bank.
• Evaluating customers financial needs, appropriate financial products and services.
• Preparing credit application, and annual review.
• Proactively support and coordinate with RM in explaining and defending cases with Credit Underwriting and Credit Committee.
• Proactively support RM in sale and service planning and relationship.
• Conduct and monitor credit rating for both new credit and annual review in time; including ad-hoc review when there are significant changes or impact on customer.
• Monitoring audit issues.
• Monitor the quality of customer when there are any significant changes or impact on customer and raise risk related issues which may impact the ability to pay of customers, and action plan deliver to RM and Credit Committee to avoid problems, SM and NPL accounts.
• Monitor customers' businesses, financial performances and other factors such as economic and industry situation which impact to ability to pay of customer and detect early warning signals or significant changes to prevent NPL.
• Bachelor s / master s degree in economics, Banking and Finance or related fields.
• At least 5 years of experience in Credit Analyst or related field.
• Strong communication and interpersonal skills.

Job type:

Full-time

• Lead end-to-end requirement gathering, analysis, and documentation activities.
• Manage requirements across multiple workstreams, systems, and business domains.
• Drive solution discussions and support business and technical decision-making.
• Ensure requirement traceability, scope control, and impact assessment throughout project lifecycle.
• Stakeholder & Team Management.
• Act as the key liaison between Business, IT, vendors, and project teams.
• Facilitate workshops and alignment discussions with senior stakeholders.
• Lead and mentor Business Analysts to ensure high-quality delivery and best practices.
• Prepare executive-level updates and support steering committee discussions.
• Program & Delivery Oversight.
• Monitor project risks, dependencies, and cross-functional impacts.
• Ensure alignment between business objectives, timelines, and deliverables.
• Support governance, resource planning, and vendor coordination activities.
• Drive process improvement, operational efficiency, and business transformation initiatives.
• Bachelor s or Master s degree in Information Technology, Business Administration, or related fields.
• 8-12+ years of experience in Business Analysis, Project Delivery, or related roles.
• Strong experience in large-scale or complex projects/programs.
• Excellent stakeholder management, communication, and problem-solving skills.
• Proven ability to work effectively across Business and IT teams.
• Experience in banking or financial services industry is preferred.
• Strong leadership and team management capabilities.
• Only shortlisted candidates will be contacted".
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120
• Contact: Talent Acquisition Center: 0 2--- ---- #--183.
• FB: Krungsri Career.
• LINE: Krungsri Career.
• LINKEDIN: Krungsri.
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/b/privacynoticeen).
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของธนาคารได้โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฎด้านล่าง.
• ภาษาไทย (https://krungsri.com/b/privacynoticeth).
• หมายเหตุ ธนาคารมีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงานกับธนาคารกรุงศรีฯ.
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.

Skills:

Finance, Swift, Software Development

Job type:

Full-time

• Work with business user on various channel such as meeting, mail, etc., to gather the requirements and propose the solution.
• Determining the requirements of a project or program, and communicating clearly to stakeholders, facilitators and partners.
• Work with development team on user requirement, system impact analysis to provide the proper solution with the good quality of system delivery, cost&time effectively.
• Production management on incident and new enhancement implementation.
• Support Testing Team both SIT and UAT.
• Job Description / ResponsibilitiesWork with business user to gather the requirement and propose the proper solution.
• Review and verify the business requirement and related system design document.
• Developing technical solutions to business problems.
• Manage IT project to be implemented on time with good quality.
• Manage software quality control before delivery to user acceptance test stage.
• Work with vendor to transfer knowledge for long term system support by our own.
• Manage IT project and coordinate with related parties.
• Produce necessary system report/document to supervisor or management as per request.
• Act as the primary communicator to upper management, sponsors, and stakeholders.
• QualificationsBachelor or Higher in computer science or computer related field.
• At least 7 years in requirement management and system impact analysis.
• At least 5 years in project management and resource management in SDLC, Agile process.
• Corporate Banking knowledge: Cash Management, Trade Finance, SWIFT, Ripple.
• Project Management.
• Understanding of systems engineering concepts.
• Business case development.
• Software development methodology such as Waterfall, Rapid, AGILE,.
• Basic IT knowledge on H/W infrastructure, S/W technical tool, MS Office.
• Please note that we will get in touch with shortlisted candidates only.
• FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• LINKEDIN: Krungsri (http://bit.ly/LinkedinKrungsri).
• Applicants can read the Personal Data Protection Announcement of the Bank's Human ResourcesFunction by typing the link from the image that stated below.
• EN.
• (https://krungsri.com/b/privacynoticeen).
• The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.

Skills:

SQL, Power BI, Python

Job type:

Full-time

• วิเคราะห์ข้อมูลลูกค้า สมาชิก และพฤติกรรมการใช้บริการ เพื่อค้นหา Insight และโอกาสในการพัฒนาธุรกิจ.
• วิเคราะห์ผลการดำเนินงานของ Loyalty Program และแคมเปญ CRM พร้อมจัดทำข้อเสนอแนะเพื่อเพิ่มประสิทธิภาพ.
• จัดทำ Dashboard และรายงานผลการดำเนินงาน เพื่อสนับสนุนการตัดสินใจของผู้บริหาร.
• พัฒนา Customer Segmentation และติดตามตัวชี้วัดด้านลูกค้า เช่น Acquisition, Retention และ Engagement.
• ดึง ตรวจสอบ และวิเคราะห์ข้อมูลจากฐานข้อมูลด้วย SQL และเครื่องมือ Business Intelligence (BI).
• ประสานงานกับทีมการตลาด หน่วยงานธุรกิจ และทีม Data เพื่อสนับสนุนการวิเคราะห์และขับเคลื่อนธุรกิจด้วยข้อมูล.
• สำเร็จการศึกษาระดับปริญญาตรีขึ้นไป สาขาสถิติ วิศวกรรมศาสตร์ เศรษฐศาสตร์ บริหารธุรกิจ การตลาด หรือสาขาอื่นที่เกี่ยวข้อง.
• มีประสบการณ์ด้าน Data Analytics, CRM, Loyalty Analytics หรือ Business Intelligence อย่างน้อย 2 ปี.
• สามารถใช้งาน SQL, Microsoft Excel และ Power BI ได้เป็นอย่างดี.
• มีทักษะในการวิเคราะห์ข้อมูล และนำเสนอข้อเสนอแนะเชิงธุรกิจ.
• มีทักษะการสื่อสารและการนำเสนอ สามารถประสานงานกับผู้เกี่ยวข้องได้อย่างมีประสิทธิภาพ.
• หากมีประสบการณ์ด้าน Customer Analytics, CRM Platform หรือ Python จะได้รับการพิจารณาเป็นพิเศษ.
• ทักษะที่จำเป็นSQL.
• Power BI.
• Microsoft Excel.
• Customer Analytics.
• CRM & Loyalty Analytics.
• Dashboard Development.
• Analytical Thinking..

Skills:

Statistics, SQL, Excel

Job type:

Full-time

• Analyze collections portfolio performance (e.g., delinquency rates, roll rates, recovery rates) and provide actionable insights.
• Develop and maintain dashboards and reports to track collections KPIs and agent performance.
• Identify trends, risk segments, and behavioral patterns to improve collections strategies.
• Support strategy design such as segmentation, prioritization, and treatment optimization.
• Collaborate with Collections teams to translate business needs into analytical solutions.
• Perform ad-hoc analysis to support decision-making and ongoing initiatives.
• Ensure data accuracy, integrity, and consistency across reporting systems.
• Automate reporting processes to improve efficiency and reduce manual work.
• QualificationsBachelor s degree in Data Analytics, Statistics, Mathematics, or a related field.
• 2-4 years of experience in data analysis (experience in collections, banking, or financial services is a plus).
• Strong proficiency in SQL and Excel; experience with Python, R, or BI tools (e.g., Power BI, Tableau) is preferred.
• Good understanding of collections business is an advantage.
• Strong analytical thinking and problem-solving skills.
• Ability to communicate insights clearly to non-technical stakeholders.
• Detail-oriented with a high level of accuracy.

Skills:

Analytical Thinking

Job type:

Full-time

• Support the execution of ITSM processes, including Incident, Problem, and Change Management.
• Ensure accurate logging, tracking, and follow-up of service tickets in ITSM tools.
• Assist in coordinating Change Advisory Board (CAB) activities including scheduling, documentation, and follow-ups.
• Monitor service performance against defined SLAs and escalate risks.
• Support daily infrastructure and cloud operations activities.
• Coordinate with internal teams and vendors for issue resolution.
• Prepare service performance reports and maintain documentation.
• Support continuous improvement initiatives and maintain SOPs.
• Timely and accurate execution of ITSM processes.
• Proper documentation and tracking of service activities.
• Effective coordination between teams and vendors.
• Timely escalation of service risks and issues.
• Bachelor s degree in Information Technology, Computer Science, or related field.
• 3-5 years of experience in IT operations, infrastructure support, or ITSM.
• Basic knowledge of ITIL framework.
• ITSM knowledge and tool familiarity (e.g., Freshservice).
• Basic infrastructure and cloud understanding.
• Strong communication and coordination skills.
• Analytical thinking and problem-solving.
• Attention to detail and process adherence.