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Skills:

MySQL, Microsoft SQL Server, SQL, English

Job type:

Full-time

• Partner with our Customer Support team on complex technical issues to provide the best support to our clients. Review and analyze reported issues thoroughly and provide clear next steps and recommendations.
• Proactively triage technical issues raised by users or internal teams, investigate root causes, create detailed bug reports, validate fixes, and drive resolution by coordinating with Engineering or resolving issues directly whenever possible.
• Maintain the security of client accounts by performing necessary verifications for n ...
• Act as the main point of coordination with impacted clients during incidents, working closely with the on call team and incident owner to drive resolution. Provide timely updates from the Customer Support perspective and ensure accurate information is captured for postmortems and follow up actions.
• Support the Customer Success team by joining customer calls to provide technical guidance and recommendations on how clients can best leverage Manatal, including APIs, integrations, security, and complex workflows.
• Liaise with the Product team by reviewing customer feedback, validating product requests, and ensuring customer insights are represented in product discussions.
• Collaborate closely with Engineering, Infrastructure, and Security teams to investigate platform issues, monitor incidents, and ensure technical escalations are resolved efficiently.
• Create and maintain internal troubleshooting documentation, technical guides, and support resources to improve operational efficiency and knowledge sharing.
• Identify recurring customer issues and propose improvements to workflows, support processes, and product functionality to improve the overall customer experience.
• Fluency in English, written and verbal.
• Experience working in a technical support, product support, solutions engineering, or similar role.
• Strong exposure to customers and experience independently managing customer calls involving complex technical issues or product discussions.
• Empathy for customers to understand their problems and translate them into engineering and product requirements.
• The ability to learn quickly and continuously build deep product knowledge.
• Hands on experience debugging complex technical issues.
• Experience working with APIs and understanding how integrations support customer workflows.
• Experience working with databases such as PostgreSQL, MySQL, or Microsoft SQL Server for troubleshooting or data analysis.
• Experience working with Jira or Jira Service Management for issue tracking and cross functional collaboration.
• Nice to Have.
• Experience using Postman for API troubleshooting.
• Experience working with Intercom and HubSpot.
• Experience troubleshooting email delivery platforms such as Mailgun or SendGrid.
• Experience using monitoring and observability tools such as Datadog or Sentry.
• Familiarity with Python (or similar programming languages) for automation, troubleshooting, or data manipulation (optional, but a strong plus).
• Get to know more about us and our product: www.manatal.com.
• Watch Manatal's product demo: https://manatal.wistia.com/medias/vobnq7lvm1.
• Manatal Hiring
• At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

Experience:

3 years required

Skills:

ETL, SQL, SSIS, English

Job type:

Full-time

• Support and maintain monthly ETL processes for actuarial data workflows.
• Provide technical support for Actuarial and Reinsurance teams.
• Develop, modify, and maintain stored procedures, SQL scripts, and SSIS packages.
• Investigate and resolve data quality and consistency issues.
• Perform technical troubleshooting and root cause analysis for data-related problems.
• Assist in developing and maintaining data pipelines and integration workflows.
• Prepare and maintain technical documentation for data processes and systems.
• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
• Contribute to process improvements and knowledge sharing within the team.
• ABOUT YOU.
• 0-3 years of experience in Data Engineering, Data Analytics, or a related field.
• Hands-on experience with SSMS, SSIS, Databricks, and Azure Cloud Services.
• Proficiency in T-SQL / SQL, with experience in Spark and Python.
• Strong understanding of Microsoft SQL Server (MSSQL) and Azure Blob Storage.
• Growth mindset with a proactive and solution-oriented attitude.
• Ability to work independently and collaboratively in a team environment.
• Strong communication skills in English and Thai, both written and spoken.
• Nice to have.
• Knowledge of the insurance industry, particularly Actuarial or Reinsurance domains.
• Familiarity with WTW Unify or IBM DB2 (AS400) environments.
• WHY AMARIS?.
• Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth: With 70% of our leaders starting at entry-level, we re committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through regular afterworks, team-building events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.
• Equal opportunity.
• Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.
• Who are we?.
• Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
• Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
• Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
• Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
• As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
• We look forward to meeting you!

Experience:

3 years required

Skills:

Business Statistics / Analysis

Job type:

Full-time

• อายุไม่เกิน 40 ปี บริบูรณ์ (นับถึงวันที่ปิดรับสมัคร).
• สามารถวิเคราะห์ข้อมูลทางธุรกิจ (Business Analytics) หรือการจัดทำข้อมูล (Data Engineer) หรือการวิเคราะห์ข้อมูล (Data Scientist / Data Analytics) เกี่ยวกับข้อมูลด้านบุคลากรของสถาบันการเงินหรือองค์กรขนาดใหญ่ และการบริหารจัดการระบบ HRIS ของสถาบันการเงินหรือองค์กรขนาดใหญ่.
• ไม่น้อยกว่า 3 ปี สำหรับผู้จบปริญญาตรี หรือ.
• ไม่น้อยกว่า 2 ปี สำหรับผู้จบปริญญาโท.
• มีความสามารถในกระบวนการแปลงข้อมูลที่ซับซ้อน และการแสดงภาพข้อมูล (Data Visualization) และการเล่าเรื่องด้วยข้อมูล (Data Storytelling) หรือการสื่อสารข้อมูลเชิงลึก (Data Insight)
• ผ่านการใช้งานเครื่องมือ SQL / Python / Power Query / Power BI / Tableau / Data Studio เป็นต้น ได้เป็นอย่างดี.
• มีความรู้ความเข้าใจระบบจัดการฐานข้อมูล (DBMS) หรือสามารถใช้งานฐานข้อมูล SQL Server
• เพื่อการการวิเคราะห์ข้อมูลได้.
• มีทักษะในการใช้คอมพิวเตอร์โปรแกรม Microsoft Office หรือเทคโนโลยีสารสนเทศ เช่น AI, Machine Learning, n8n, Power Automate เป็นต้น.
• มีทัศนคติเชิงบวก มีความรับผิดชอบสูง ทำงานเป็นทีม มีมนุษสัมพันธ์ดี มีทักษะการสื่อสาร ประสานงานที่ดี และวิเคราะห์ปัญหาได้ดี.
• มีความกระตือรือร้นในการศึกษาหาความรู้ด้านเทคโนโลยีสารสนเทศที่เกี่ยวข้องกับงาน
• และพัฒนาตนเองอยู่ตลอดเวลา.
• หากมีประสบการณ์ในการวิเคราะห์ข้อมูล และการบริหารจัดการระบบ HRIS หรือการพัฒนาระบบงาน HR Dashboard ภายในองค์กรขนาดใหญ่/องค์กรรัฐ/สถาบันการเงิน จะได้รับการพิจารณาเป็นพิเศษ.
• สามารถสมัครได้ที่: https://recruit.ghbank.co.th/sap/bc/webdynpro/sap/hrrcf_a_startpage_ext_cand?sap-client=900&sap-language=TH.
• ทั้งนี้ เปิดรับสมัครถึงวันที่ 27 กรกฎาคม 2569 เท่านั้น.