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Skills:

MySQL, Microsoft SQL Server, SQL, English

Job type:

Full-time

• Partner with our Customer Support team on complex technical issues to provide the best support to our clients. Review and analyze the reported issue clearly and respond to the clients with clear next steps.
• Proactively triage technical issues raised by users or internal teams, investigate root causes, file detailed bug reports, and relentlessly drive resolution by coordinating with Engineering or resolving directly when possible.
• Maintain the security of client accounts by performing necessary verifications for n ...
• Act as the main point of coordination with impacted clients during incidents, working closely with the on-call team and incident owner to drive resolution. Provide timely updates from the support perspective and ensure accurate information is captured and shared for post-incident activities such as postmortems and follow-ups.
• Support the Customer Success team by joining client calls to provide clients with recommendations on how to best leverage Manatal for their needs (e.g. API integrations, etc.).
• Liaise with the Product team for vetting incoming product requests by clients to ensure we continuously enhance Manatal based on deep customer understanding.
• Fluency in English (written and verbal).
• Experience working in a product or support role with a technical foundation.
• Strong exposure to customers and managed independently customer calls for resolving complex technical issues or product questions.
• Empathy for customers to understand their problems and translate them into engineering and product requests.
• The ability to learn quickly and grow product knowledge steadily to best advise clients to leverage Manatal to the fullest.
• Hands-on experience with debugging complex technical issues.
• Experience with APIs (understanding how APIs work, understanding how to leverage API integrations for enhancing the customer's workflows).
• Experience with Databases (Postgres, MySQL, Microsoft SQL Server) for analyzing large datasets.
• Experience working with Jira and Jira Service Desk for internal team communication.
• Nice to have.
• Experience with Postman for debugging API-related issues.
• Experience working with Intercom and Hubspot for client communication.
• Experience with Mailgun & Sendgrid for troubleshooting emailing issues.
• Familiarity with Python for data manipulation or automation (optional, but a strong plus).
• Working with Manatal.
• This role is based at our Bangkok office in the heart of the city center.
• As a team of diverse cultures and nationalities, English language proficiency is required.
• We enjoy collaborating in person and the team is working on-site.
• Why you'll enjoy working with Manatal.
• Well-funded start-up backed by Surge & Sequoia.
• Be part of one of the fastest-growing B2B SaaS start-ups in the region.
• You will be collaborating with talented individuals in the industry.
• Join a lively and highly international team.
• Indulge in a challenging and innovative working culture.
• Attractive medical healthcare plan.
• Personal development allowance.
• 2 weeks of work from anywhere per year.
• Regular fun team-building activities.
• Company trip.
• Apply on our Careers Page.
• If you are a fit for this role and excited to join Manatal, please follow this link to apply
• https://www.careers-page.com/m.
• Watch our Demo
• https://www.youtube.com/watch?v=-GG1GqXkAKQ
• https://www.youtube.com/watch?v=VjinpYMUMoc.
• Manatal Hiring
• At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship, or other class protected by applicable law.

Skills:

Compliance, Assembly, Web Services

Job type:

Full-time

• Collaborates with stakeholders to understand business requirements and translate them into scalable, secure, and cost-effective cloud solutions.
• Viewed as a trusted technical advisor to the client and ensure technical solutions will accomplish the client's objectives.
• Designs and architects less complex cloud-based systems, ensuring high availability, scalability, performance, and reliability.
• Provides pre-sales technical support and know-how in analyzing client requirements, in conjunction with the client s current collaboration capabilities.
• Assesses existing systems and develop migration strategies to transition on-premises applications and infrastructure to the cloud.
• Designs integration solutions to enable seamless data flow between cloud and on-premises environments.
• Defines and implements security best practices and compliance standards for cloud-based systems.
• Supports the development and maintain cloud governance frameworks, policies, and procedures.
• Provides support to development teams to ensure adherence to cloud architecture standards and best practices.
• Develops or produces the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate in scope of work determination, product pricing and RFP/RFI responses.
• Assists with the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Influences and guides members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manages client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Serve as a subject matter expert on cloud technologies and architectures.
• Collaborate with cross-functional teams, including developers, operations, and project managers, to ensure alignment of technical solutions with business objectives.
• Specifically relating to opportunity pursuit this role will evaluate each opportunity for alignment with organizational capabilities and business policy, prepare the executive summary that outlines all of the information gathered from the client in regards to their needs, as understood, document the proposed technology solution, document the statement of work along with all labor requirements, work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer, perform the actual solution design and prepare a parts list outlining equipment to be provided, develop and manage a proof-of-concept as such may be required, engage all technical resources required for an accurate solution design, prepare a network diagram outlining the proposed solution, document all deliverables and what constitutes a successful completion, review the final parts list as supplied and submit all information to the applicable bid team for final assembly, verify the proposal s accuracy and sign off on the final documents to be presented to the client, assist during the final presentation to the client as appropriate.
• Demonstrates good client engagement skills coupled with technical consulting aptitude.
• Understanding of the vendor s products business and technology positioning.
• Ability to collaborate and communicate effectively with team members, contributing to their success.
• Broad product knowledge integrated with technology understanding.
• Good knowledge of cloud architecture patterns, including microservices, serverless computing, containers, and hybrid cloud deployments.
• Proficiency in cloud infrastructure technologies, such as virtual machines, storage solutions, networking, and load balancing.
• In-depth understanding of cloud security principles, including identity and access management, encryption, and compliance frameworks.
• Familiarity with IaC tools and frameworks such as Terraform, AWS CloudFormation, Azure Resource Manager, or Google Cloud Deployment Manager.
• Understanding cloud design patterns, microservices, serverless computing, containers, and hybrid cloud deployments.
• Multi-faceted knowledge such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), or other providers, understanding the specific services offered by each platform, including compute, storage, databases, networking, and security.
• Understanding of cloud networking concepts, including virtual networks, subnets, routing, load balancing, and firewall configurations.
• Knowledge of VPNs, VPC peering, and hybrid connectivity options between on-premises and cloud environments.
• Knowledge of identity and access management (IAM), encryption, data protection, secure network configurations, and compliance frameworks such as GDPR, HIPAA, or PCI-DSS.
• Proficiency in cloud storage solutions such as Amazon S3, Azure Blob Storage, or Google Cloud Storage.
• Understanding of different database options including relational databases (e.g., Amazon RDS, Azure SQL Database) and NoSQL databases for example, Amazon DynamoDB, Azure Cosmos DB).
• Knowledge of cloud monitoring and management tools such as AWS CloudWatch, Azure Monitor, or Google Cloud Monitoring.
• Familiarity with DevOps principles and practices, including continuous integration and continuous deployment (CI/CD).
• Knowledge of integration technologies such as API gateways, messaging queues, and ETL (Extract, Transform, Load) processes Basic understanding of key vendor subscription models such as Cisco EA 3.0.
• Bachelor's degree in information technology, computer science or information systems or related field.
• Vendor product, sales and technology certifications.
• Relevant cloud certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect or Google Cloud Certified - Professional Cloud Architect.
• Moderate level technical experience within a large scale (preferably multi-national) technology services environment.
• Moderate level experience as a Cloud Technical Architect or a similar role, designing and implementing cloud architectures for complex systems and applications.
• Moderate level experience in designing, implementing, and managing cloud-based solutions, preferably using leading cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
• Moderate level experience in project management methodologies.
• Moderate level experience with major cloud platforms.
• Moderate level experience with serverless computing platforms like AWS Lambda, Azure Functions, or Google Cloud Functions.
• Moderate level experience with automation and orchestration tools like Ansible, Chef, or Puppet to streamline the provisioning, configuration, and management of cloud resources.
• On-site Working About NTT DATA
• NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Skills:

Full Stack, Vue.js, HTML5

Job type:

Full-time

• Responsible for the complete scope, design, build, test, implement and/or maintain multiple mobile applications, web applications and develop innovative applications to demonstrate alignment to the Digital strategy roadmap and business users.
• Work across the full stack, including developing front-end applications, API integration from front-end application to back-end, Cloud servers, DevOps, CICD, Responsive Design, performance tuning, web technology programming and coding, performance tuning, security and user experience.
• Able to test your own work and ensure sites are functioning properly and are available to users.
• Communicate plans, status, risks and issues to project governance team and stakeholders in a timely manner, as well as escalate any potential issues where required.
• Assist in managing an outsourced relationship for 3rd party application development and programming consultants.
• Serve as a single point of contact for some of the assigned applications.
• Provide training and system specification document of application to peers and to users where appropriate.
• Investigate and resolve application functionality related issues, provide 1st and 2nd support, troubleshooting and identify modification needed.
• Learn new technologies, languages, and techniques so that you are able to adapt to the evolving needs of our business e.g. AI.
• Provides assistance and advice to business users in the effective use of applications and information technology.
• Support software development by improving workflows, practices, and overall team efficiency.
• Job QualificationsBachelor s degree in computer science, engineering, IT or a related field.
• Creative individual with deep technological expertise and software development background.
• At least 3 years of practical experience in software development, covering both Front-end (React.js, Next.js, Vue.js, HTML5, JavaScript, CSS) and Back-end technologies (.NET, C#, Golang).
• Experienced in GitHub, GitLab.
• Experienced in Microsoft Technology, big data, Restful API, Microservice, Docker, and Unit test would be an advantage.
• Experienced in Mobile (e.g., Flutter, React-Native) would be an advantage.
• Experienced in Database MS SQL, Cosmos DB would be an advantage.
• Experienced in Azure Cloud (PaaS) would be an advantage.
• Experienced in Azure DevOps CICD pipeline or GitHub Actions would be an advantage.
• Able to multitask and prioritize workload, supporting multiple projects.
• Fluent in English both written and verbal (Minimum 750 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.