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Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Experience:

No experience required

Skills:

English, Thai

Job type:

Full-time

• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions.
• Hands-on experience in planning, organising, and executing events, particularly corporate and team-building events.
• Ability to manage multiple events simultaneously while maintaining high-quality standards.
• Experience in managing event logistics, coordinating with suppliers, and overseeing event execution.
• Working or having worked in a Destination Management Company (DMC), Travel Agency, or MICE (Meetings, Incentives, Conferences, and Exhibitions) Agency is highly preferred.
• Knowledge of the travel and event industry, including familiarity with clients expectations and needs.
• Experience working with corporate clients in the MICE sector and understanding the dynamics of event management for businesses.
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Friday.
• Website TB: https://teambuildingbkk.com/.
• Website AA: https://www.amazingadventurebangkok.com/.
• Website Detective dash: https://www.detectivedash.com/.
• Website Cooking Class: https://cookingclassbkk.com/.
• The Cocktail Academy: https://cocktailacademybangkok.com/.
• Event Organizer: https://eventorganizersbangkok.com/.
• CSR Team Building BKK: https://bangkokcsrteambuilding.com/.
• M.I.C.E Event BKK: https://miceeventsbangkok.com/.
• Kids Birthday Bangkok: https://bangkokkidsbirthday.com/.
• Bangkok Party Rental: https://bangkokpartyrentals.com/.
• Thai Boat Party: https://thaiboatparty.com/.
• Bachelor Party Bangkok: https://bachelorbangkok.com/.
• Hen Night Bangkok: https://hennightsbangkok.com/.
• Bangkok Party Vehicles: https://partyvehiclesbangkok.com/.
• Bangkok Celebrations: https://bangkokcelebrations.com/.
• Wedding Planners Thailand: https://weddingplannersthailand.com/.
• Best Party Bangkok: https://www.bestpartybangkok.com/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.
• BKK French Touch Co., Ltd.
• 39/4 Soi Atthakrawi 1, Sukhumvit 26 Road,.
• Khlong Tan, Khlong Toei, Bangkok 10110.
• Location: https://share.google/EFPeBtV9ssfZ90d9B.

Skills:

English

Job type:

Full-time

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 1 year of customer service experience.
• Fresh graduate also welcome.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

Skills:

Accounting, English

Job type:

Full-time

• Bachelor s degree of Business Administration business, Financial, Economics, Accounting.
• Experience in Banking industry at least 1 years.
• Good command of English.
• FB: Krungsri Career (http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120..

Experience:

2 years required

Skills:

Social media, Social Media Management, Quality Assurance

Job type:

Full-time

• Supervise daily handling of customer complaints, inquiries, and problem cases.
• Ensure timely and effective resolution in line with service level agreements (SLAs).
• Analyze recurring issues and work with relevant teams to reduce case volumes.
• Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.
• Coordinate with operations and ground teams to resolve escalated delivery issues quickly.
• Maintain close monitoring and reporting of high-priority cases to leadership.
• Work closely with SPX operations, customer service, and logistics teams to improve end-to-end service experience.
• Liaise with tech or product teams for system improvements or tools needed for case resolution.
• Track KPIs such as resolution time, CSAT (Customer Satisfaction Score), and all of OKRs areas.
• Use data to find root causes and develop action plans to improve performance and reduce case backlogs.
• Lead and mentor a team of agents or specialists managing case and SWAT activities.
• Conduct regular training, performance evaluations, and process updates.
• Identify customer pain points and suggest enhancements to services or processes.
• Proactively work on initiatives to reduce customer effort and increase satisfaction.
• Requirements Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

Job type:

Full-time

• ตอบคำถามและให้คำปรึกษาผ่านช่องทางต่างๆ เช่น Facebook, Line OA, Pantip, Website และอีเมล
• ให้ข้อมูลเกี่ยวกับสินเชื่อรถยนต์/รถมอเตอร์ไซค์ เงื่อนไข การสมัคร และโปรโมชั่น
• ติดตามลูกค้าแบบ Outbound: ติดตามลูกค้าที่ทิ้งข้อความไว้ (Abandoned Chats/Messages) ที่ยังไม่ได้รับคำตอบ
• ติดต่อกลับลูกค้าที่การสนทนาไม่จบสมบูรณ์ เพื่อให้บริการต่อเนื่อง
• โทรออกและส่งข้อความติดตาม เพื่อให้ข้อมูลเพิ่มเติม
• ทำงาน 5 วัน หยุด 2 วันต่อสัปดาห์ (วันหยุดหมุนเวียนตามตารางงาน อาจไม่ได้ตรงกับวันเสาร์ หรืออาทิตย์).

Experience:

1 year required

Skills:

Express, Assurance, Compliance

Job type:

Full-time

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

Experience:

3 years required

Skills:

English

Job type:

Full-time

• Coordinate with Sales, Business Development, and Key Account teams to obtain shipment instructions and follow SOP requirements.
• Collaborate with customers, carriers, suppliers, vendors, and related departments for export processes.
• Follow up on orders and keep customers informed about cargo movement.
• Handle all relevant export documents.
• Create job files and issue reconciliation sheets.
• Take responsibility for problem-solving, following up on requests and addressing customer issues.
• Ensure the quality and accuracy of work to meet company standards and objectives.
• Recheck debit/credit from overseas and complete billing to customers, overseas agents, and all vendors.
• Perform additional duties as assigned by the Manager.
• Diploma or bachelor s degree or higher in any fields.
• 3-5 years experienced in Logistics, Shipping/, Airline/ Freight Forwarder business. Import & Export.
• Preferably with working experience and knowledge in Multinational logistics.
• Pleasant personality, Service-orient minded and Self-motivated.
• Proficient in MS-office (Excel, Word, and Power Point).
• Good command both speaking & writing in English..

Experience:

No experience required

Skills:

Good Communication Skills, English, Thai

Job type:

Full-time

• Receive inbound calls from customers regarding after-sales service..
• Perform after-sales service tasks for customers. (e.g. issue product invoices, handle product returns when customers are dissatisfied with the products they purchase through official store, replace products for customers in case they are defective).
• Provide inventory stock checks for customers through phone calls. (e.g. customers ask to check if the new product is available to buy at official store's branch.).
• Working Hour.
• 3 shifts (9.00 - 18.00, 10.00 - 19.00, 12.00 - 21.00).
• Shifts will be announced 2 weeks or 1 month in advance.
• 2 days off (can be split in some cases).
• 1-month training and 2-month probation period.
• Thai nationality.
• Bachelor's Degree.
• English proficiency: B2 or above.
• New graduates are welcome..
• Perks/Benefits;.
• Basic Salary.
• Performance Incentive.
• Diligent Allowance.
• Social Security.
• Group Insurance (Health).
• Annual Increment (As per company policy).
• Bonus (As per company policy).
• Leave Entitlement (AL, SL, BL, etc.).
• Entertainment Events (Whole year).
• Yearly Health Check-up (As per company policy).
• Special Rewards & Points to redeem any special vouchers, gifts, etc.

Experience:

1 year required

Skills:

Microsoft Office, Excel, Own Transportation and Driving Licence, Work Well Under Pressure, Thai, English

Job type:

Full-time

• ทำงาน 6 วันต่อสัปดาห์ และ ทำงานเป็นกะ โดยจะสลับทุก 1-2 เดือน ตัวอย่างเวลาเข้ากะ 7.00-16.00 / 13.00-22.00 / 22.00 - 8.00 น. เป็นต้น.
• ประสานงานด้านขนส่ง กับบริษัทขนส่ง Outsource เพื่อทำให้การขนส่งเป็นไปอย่างสำเร็จและเรียบร้อย.
• จัดการการรวบรวมและจัดส่งเอกสารที่จำเป็นในการขนส่งสินค้าและบริการให้เป็นไปตามที่มาตรฐานที่กำหนด.
• ประสานงานและช่วยเหลือ พนักงานขับรถ และ ลูกค้าไทยและต่างชาติในการใช้งานระบบของบริษัท (Dashboard).
• ให้คำแนะนำ และช่วยเหลือพนักงานขับรถ และเจ้าหน้าที่ปฏิบัติการ ให้ดำเนินการตามกฎระเบียบการขนส่งสินค้า.
• บริหารจัดการคนขับรถขนส่ง พนักงานส่งของ และประสานงานกับลูกค้า.
• จบการศึกษาระดับปริญญาตรี หรือเทียบเท่า.
• ทักษะการคิดอย่างมีวิจารณญาณและการแก้ปัญหาที่ถี่ถ้วนเหมาะสม.
• มีประสบการณ์กับซอฟต์แวร์ รวมถึง Outlook, MS 365.
• มีทักษะในการสื่อสารทั้งการเขียนและการพูดในภาษาไทยและภาษาอังกฤษได้ดี.
• ทักษะการวางแผน และการจัดทำเอกสาร.
• ประสบการณ์ในสภาพแวดล้อม B2B กับความต้องการของลูกค้าที่หลากหลายและไม่เหมือนใคร.
• สามารถทำงานเป็นกะได้ ทั้งกะเช้าและเย็น.
• เรียนรู้เร็ว และ ปรับตัวได้ดี.
• ประกันสังคม 2. ประกันสุขภาพ 3. PVD 4. มีสวัสดิการอาหารและขนม 5. วันหยุดประจำปี.

Experience:

No experience required

Job type:

Full-time

• วางแผนกลยุทธ์การวิจัยการตลาด เพื่อสำรวจข้อมูลจากภายนอก (Outside-in) ทั้งในด้านเทรนด์ตลาด คู่แข่ง สินค้าทดแทน พฤติกรรมการใช้สื่อ และ มูลค่าการใช้สื่อของแบรนด์ เก็บข้อมูลจากแหล่งข้อมูลเชิงคุณภาพ และ เชิงปริมาณ ออกแบบกลุ่มเป้าหมาย และ กำหนดกรอบแนวคิด เพื่อค้นหาโอกาสทางธุรกิจ และ ช่องว่างทางการตลาดได้อย่างมีประสิทธิภาพเพื่อเป็นเครื่องมือให้กับทางบริษัททีมขายของบริษัท
• ดำเนินการวิจัยและรวบรวมข้อมูล ตั้งแต่การเจาะลึก Pain Points และ Motivation ของลูกค้าในการใช้สื่อ การทำงานร่วมกับทีม Data Analyst เพื่อเชื่อมโยงข้อมูลภายนอกกับข้อมูลลูกค ...
• วิเคราะห์ข้อมูลและสังเคราะห์ผลลัพธ์ เพื่อจัดทำรายงานและเครื่องมือทางกลยุทธ์ที่เข้าใจง่าย ตัวอย่าง เช่น Customer Persona, Jobs to be Done (JTBD), Client Opportunity Map, Client Campaign & budget, และ Competitor Analysis เพื่อนำเสนอ Insight และส่งมอบข้อเสนอแนะได้อย่างมีประสิทธิภาพ
• ประสานงานกับทีมที่เกี่ยวข้องทั้งภายในและภายนอกองค์กร เพื่อวิเคราะห์ร่วมกัน ดูแลความถูกต้องของข้อมูล และส่งมอบข้อมูลที่ช่วยสนับสนุนการตัดสินใจทางธุรกิจได้อย่างมีประสิทธิภาพ
• ติดตามเทรนด์ความเปลี่ยนแปลงของโลก ความเคลื่อนไหวในอุตสาหกรรมเพื่อนำมาปรับปรุงกลยุทธ์การค้นหาโอกาสทางธุรกิจให้ทันเหตุการณ์และมีประสิทธิภาพ.
• ปริญญาตรีหรือโท สาขาการตลาด, บริหารธุรกิจ, เศรษฐศาสตร์, สังคมศาสตร์ หรือสาขาที่เกี่ยวข้อง
• มีประสบการณ์ด้าน Market research, Insight, Strategy 1-3 ปีขึ้นไปจะพิจารณาเป็นพิเศษ
• มีความรู้และประสบการณ์เชี่ยวชาญด้านการวิจัยตลาด (Market Research), การวิจัยลูกค้า (Customer Research) และการวิจัยเชิงคุณภาพ (Qualitative Research) เพื่อค้นหาข้อมูลเชิงลึกจากภายนอก รวมถึงมีทักษะในการคิดวิเคราะห์และสังเคราะห์ข้อมูลเพื่อค้นหาโอกาสทางธุรกิจ
• มีความรู้และความเข้าใจในการใช้เครื่องมือต่างๆ เช่น Google Suite, Excel, Google Slides, PowerPoint เครื่องมือทำแบบสอบถาม เช่น Google Forms, Typeform และสามารถประยุกต์ใช้ AI เพื่อช่วยในการค้นคว้าและสรุปข้อมูลได้อย่างมีประสิทธิภาพ
• มีทักษะการนำเสนอและการเล่าเรื่องจากข้อมูล (Insight Storytelling) และมีความสามารถในการสื่อสารเพื่อเปลี่ยนข้อมูลซับซ้อนให้เป็นกลยุทธ์ที่เข้าใจง่ายได้เป็นอย่างดี
• มีความสามารถในการคิดอย่างเป็นระบบ และสามารถทำงานร่วมกับทีมอื่นๆ ได้อย่างมีประสิทธิภาพ
• สนใจเรียนรู้และ อัปเดต เทรนด์พฤติกรรมผู้บริโภค, ความเปลี่ยนแปลงของสังคม และเครื่องมือการวิจัยใหม่ๆ อย่างต่อเนื่อง
• สามารถทำงานร่วมกับผู้อื่นได้ดี มีความรับผิดชอบสูงและสามารถทำงานได้ตามกำหนดเวลา สามารถปฏิบัติงานภายใต้สภาวะกดดันได้อย่างมีประสิทธิภาพ และมีความกระตือรือร้นในการเรียนรู้และพร้อมทำงานเป็นทีม.

Job type:

Full-time

• ปฏิบัติงานด้านเลขานุการ การพนักงาน งบประมาณ สารบรรณ ตลอดจนการจัดประชุม อบรม พัฒนาพนักงาน และรวบรวมแผนธุรกิจของหน่วยงาน รวมทั้งบริหารประเมินจัดการความเสี่ยงของฝ่ายงาน.
• จัดทำคู่มือมาตรฐานการปฏิบัติงาน (SOP) และคู่มือการปฏิบัติงาน (User Manual) ของหน่วยงาน.
• วุฒิการศึกษาระดับปริญญาตรีขึ้นไป ด้านการตลาด การประชาสัมพันธ์ นิเทศศาสตร์ บริหารธุรกิจ หรือสาขาวิชาที่เกี่ยวข้อง.
• มีความรู้ในการประชาสัมพันธ์ การสื่อสาร และการตลาด หรือมีประสบการณ์ในงานที่เกี่ยวข้อง.
• มีประสบการณ์ในด้านการรับเรื่องร้องเรียนลูกค้า.
• มีความรู้ความเข้าใจกระบวนการทำงานของสาขา.
• มีความรอบรู้ในธุรกิจธนาคาร ผลิตภัณฑ์และบริการ รวมถึงมีความรู้ด้านการตลาด และการบริหารจัดการความเสี่ยงที่อยู่ในความรับผิดชอบ.
• สามารถวางแผน บริหารจัดการ วิเคราะห์และแก้ปัญหาเฉพาะหน้าได้ดี.
• มีมนุษยสัมพันธ์ที่ดี มีทักษะ และความสามารถในการสื่อสารได้อย่างมีประสิทธิผล.
• มีความสามารถในการใช้ภาษาอังกฤษ.
• Contact : K. Rungtiwa.
• You have read and reviewed Krung Thai Bank Public Company Limited's Privacy Policy at https://krungthai.com/th/content/privacy-policy. The Bank does not intend or require the processing of any sensitive personal data, including information related to religion and/or blood type, which may appear on copy of your identification card. Therefore, please refrain from uploading any documents, including copy(ies) of your identification card, or providing sensitive personal data or any other information that is unrelated or unnecessary for the purpose of applying for a position on the website. Additionally, please ensure that you have removed any sensitive personal data (if any) from your resume and other documents before uploading them to the website.
• The Bank is required to collect your criminal record information to assess employment eligibility, verify qualifications, or evaluate suitability for certain positions. Your consent to the collection, use, or disclosure of your criminal record information is necessary for entering into an agreement and being considered for the aforementioned purposes. If you do not consent to the collection, use, or disclosure of your criminal record information, or if you later withdraw such consent, the Bank may be unable to proceed with the stated purposes, potentially resulting in the loss of your employment opportunity with the Bank.

Skills:

SQL, Python, Research

Job type:

Full-time

• Experience: 5+ years in customer insight, digital surveys, or data analytics, preferably within the fintech or digital banking sector.
• Technical Proficiency: Strong proficiency in SQL and Python for data manipulation and advanced analysis.
• Analytical Rigor: Strong research skills with the ability to design statistically sound experiments and interpret complex datasets.
• Communication: Excellent interpersonal and communication skills, with a "good command" of PowerPoint to present insights to senior leadership.
• Growth Mindset: Proactive and curious. While our core is data and research, we value a candidate who is eager to learn and experiment with emerging tech like Agentic AI or automation frameworks as these projects evolve.
• Education: Bachelor s or Master s degree in a relevant field (e.g., Marketing, Economics, Statistics, Computer Science).
• Why Join the BI Team?.
• You will work at the heart of Thailand's digital ecosystem, impacting the lives of millions. You will have the opportunity to move beyond standard reporting into high-level strategy and explore the frontiers of AI-assisted analytics in a supportive, forward-thinking environment.
• Level: Senior Associate.
• Company size: ~ 500 employees..
• You have read and reviewed Infinitas By Krungthai Company Limited's Privacy Policy at https://krungthai.com/Download/download/DownloadDownload_73Privacy_Policy_Infinitas.pdf. The Bank does not intend or require the processing of any sensitive personal data, including information related to religion and/or blood type, which may appear on copy of your identification card. Therefore, please refrain from uploading any documents, including copy(ies) of your identification card, or providing sensitive personal data or any other information that is unrelated or unnecessary for the purpose of applying for a position on the website. Additionally, please ensure that you have removed any sensitive personal data (if any) from your resume and other documents before uploading them to the website.
• The Bank is required to collect your criminal record information to assess employment eligibility, verify qualifications, or evaluate suitability for certain positions. Your consent to the collection, use, or disclosure of your criminal record information is necessary for entering into an agreement and being considered for the aforementioned purposes. If you do not consent to the collection, use, or disclosure of your criminal record information, or if you later withdraw such consent, the Bank may be unable to proceed with the stated purposes, potentially resulting in the loss of your employment opportunity with.".

Skills:

Data Analysis, Research, Excel

Job type:

Full-time

• Collect and update key product items required for competitive price survey comparisons across DF, FF, and GNM product groups in BHP, BMK, BFP, and BCM.
• Analyze weekly Price Index and summarize key findings on whether products are priced as expected, are outliers, or have significant data worth sharing with relevant stakeholders (e.g., Trade Plan, Merchandiser, Buyer).
• Conduct a competitive analysis of Competitor activities and campaigns across various retail formats.
• Brand movements and positioning in the competitive landscape.
• This includes analyzing sales impact, customer engagement, campaign formats, and preparing systematic performance reports..
• Monitor and evaluate competitor trade activities (e.g., sales promotions, pricing strategies, distribution, etc.) and use insights to assess business opportunities, enhance development strategies, and improve competitiveness.
• Provide data-driven recommendations (both format and commercial) on trade activities to enhance product listing proposals and decision-making efficiency.
• Bachelor s degree in any related field.
• Minimum 8 years of experience in Data Analysis, Trade Planning, Price Analysis in Retail, FMCG, or Research agency is a plus.
• Experience in FMCG Retail data analysis and management.
• Proficient in Excel, Power BI, and Tableau.

Job type:

Full-time

• Work with management to prioritize business strategies and information needs.
• Design analysis report to track and monitor performance and validate Accuracy of Data.
• Provide sales, marketing, product, and customer analysis toward marketing calendar / business situation / campaign performance in various business measurements combining with consumers research for supporting business strategy.
• Understand, interpret data and provide business insight in order to support management to develop strategy / plan to support new business opportunity.
• Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.
• Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policies.
• Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings.
• Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities.
• Leverage analytics and data science teams for actionable insights, algorithms, test designs and model validation.
• Present insights to executive leaders/ business partners to drive strategic improvement and support key business decisions.
• Educate cross-functional parties and build awareness on how to interpret the data and analytics to drive decision making that will move the business forward.
• At least 7 years working experience in related field (having working experience in retail or e-commerce is a plus).
• Basic knowledge of BI/ App analytics platforms such as Google Analytics, Firebase, AppsFlyer, Adobe Marketing Cloud, Tableau, Power BI, Data Studio, etc.
• SQL proficiency or equivalent.
• Good knowledge of computer literacy especially MS Excel and PowerPoint.
• Excellent command of English and presentation skill, Analytical and logical thinking is a must.

Skills:

Risk Management

Job type:

Full-time

• This position is responsible for supporting the Team Lead in establishing and maintaining governance frameworks and operational procedures for the Bank s Enterprise Customer Master Platform. This role serves as both the business project manager and business application owner for the platform, ensuring that customer data governance is embedded into the system s design, implementation, and ongoing operations in alignment with the Bank s enterprise data governance framework.
• For the detailed scope of work.
• Assist the VP in developing and maintaining governance frameworks, procedures, and operational processes for the Enterprise Customer Master Platform.
• Ensure all platform-related processes adhere to the Bank s data governance standards and applicable regulations (e.g., PDPA, NCSC, Bank of Thailand requirements)..
• Serve as the business project manager for the Enterprise Customer Master Platform, responsible for project planning, execution, risk management, and delivery.
• Coordinate across business units, IT, and vendors to ensure project milestones, deliverables, and budgets are met.
• Track project progress, resolve issues, and provide timely updates to the VP and relevant governance committees..
• Act as the primary liaison between business users and technical teams for platform-related requirements and enhancements.
• Consolidate and prioritize comprehensive business requirements across business units.
• Maintain a deep understanding of the platform s functionalities, data model, and integration points with other systems.
• Govern customer data within the platform in accordance with approved frameworks and operational processes during both implementation and post-go-live operations.
• Ensure platform changes, upgrades, and data-related processes are reviewed and approved under governance controls..
• Facilitate user training and communication on platform governance and functionalities.
• Represent the platform in relevant governance forums and working groups.
• Promote consistent data standards and best practices across all business units interacting with the platform.
• Apply now if you have these advantages.
• Bachelor in Information Management, Business Administration, Information Technology, or related field (Master s degree preferred).
• Professional certification in Project Management (e.g., PMP, PRINCE2), Data Governance (e.g., CDMP), or Business Analysis (e.g., CBAP) is an advantage..
• Strong understanding of customer master data management principles and data governance frameworks..
• Minimum 8-10 years of experience in enterprise data management, business analysis, or project management, ideally within the banking or financial services industry..
• Proven experience as a business application owner or project manager for enterprise-scale platforms..
• Familiarity with PDPA and other relevant data protection requirements..
• Demonstrated ability to work with cross-functional teams and manage multiple stakeholders.
• Corporate Banking knowledge: Enterprise Customer Data Management, Core banking, Customer Consent, DSR.
• Familiarity with banking operational risk and regulatory compliance frameworks for DSIB institutions.
• Why join Krungsri?.
• As a part of MUFG (Mitsubishi UFJ Financial Group), we a truly a global bank with networks all over the world.
• We offer a striking work-life balance culture with hybrid work policies (3 days in office per week).
• Unbelievable benefits such as attractive bonuses and many more..
• Apply now before this role is close. **.
• FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer [link removed]).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer [link removed]).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
• หมายเหตุ ธนาคารมีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงานกับธนาคารกรุงศรีฯ.
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/b/privacynoticeen).
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของธนาคารได้โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฎด้านล่าง.
• ภาษาไทย (https://krungsri.com/b/privacynoticeth).

Experience:

No experience required

Skills:

Python, SQL, Database Administration, English, Thai

Job type:

Full-time

• Guide and train new customers to confidently use our system.
• Monitor customer activity, troubleshoot basic issues, and coordinate with internal teams.
• Analyze and manage customer data to ensure readiness for real-time use.
• Work closely with logistics, operations, and tech teams to deliver a seamless onboarding experience.
• Travel and visit customer sites.
• Experience in Customer Support or Data Analysis is a plus new graduates are welcome to apply.
• Proficiency in Excel and SQL; Python skills are a plus.
• Excellent communication skills in both Thai and English.
• Adaptable, quick to learn, and able to work under pressure.
• Educational background in IT, Computer Science, or related fields is preferred.
• Allows you to apply your skills in data, technology, and customer service.
• Supports your personal and professional development.

Skills:

English

Job type:

Full-time

• Fluent in both Thai and English (spoken and written).
• Minimum qualification: High School Diploma; Diploma or Degree preferred.
• Good communication and interpersonal skills.
• Basic computer and typing proficiency.
• Previous customer service or call center experience is an advantage.
• Willingness to work in shifts, weekends, or public holidays as required.
• Why Join Us? Competitive salary and performance incentives.
• Professional and inclusive working environment.
• Training and development opportunities.
• Career growth in a global BPO company.
• Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
• Assist customers with inquiries, product information, order status, and troubleshooting.
• Maintain accurate records of customer interactions in the system.
• Follow up to ensure resolution and customer satisfaction.
• Meet performance targets for quality, efficiency, and customer satisfaction.
• Escalate complex issues to the relevant department when necessary.

Skills:

Usability Testing, Product Design, Sketch

Job type:

Full-time

• Map end-to-end customer journeys, identifying touchpoints and gaps in the experience.
• Use journey maps to highlight opportunities for improvement.
• Design detailed service blueprints, showcasing the interaction between customers, employees, and technology.
• Optimize operational processes to enhance the service delivery.
• Create wireframes, prototypes, and user flows for digital products.
• Design user interfaces and crafting intuitive interactions.
• Ensure designs are accessible, inclusive, and responsive across devices.
• Conduct user interviews, surveys, and usability testing to gather insights.
• Analyze user behavior, needs, and pain points to inform design decisions.
• Plan and execute A/B testing, usability sessions, and analytics reviews.
• Iterate on designs based on data-driven feedback and user input.
• Facilitate workshops with stakeholders to co-create solutions.
• Work with cross-functional teams, including PO, PM, Developer, Marketing, Sales, and Customer support, to align on service objectives and Design..
• Customer insight reports and recommend action items.
• User personas, journey maps, and empathy maps.
• Wireframes and high-fidelity prototypes.
• Service blueprints.
• Bachelor s or Master s degree in Product Design, Human-Computer Interaction (HCI), Psychology, or related fields. Business Administration or Marketing (with experience in customer-centric roles)..
• Design Thinking Tools & Technique.
• Proficiency in design tools like Figma, Sketch, Adobe Creative Suite, and prototyping tools.
• Familiarity with usability testing platforms and service design methodologies..
• Strong problem-solving and critical thinking.
• Excellent communication and storytelling skills to convey ideas effectively.
• Collaborative mindset with the ability to work across departments and levels..
• 2+ years of professional experience in UX design, service design, or related roles.
• Experience in any industry, financial services as a plus.
• A diverse portfolio showcasing successful UX and service design projects.
• Examples of user journey maps, wireframes, prototypes, and service blueprints.
• Proven ability to work with cross-functional teams, including developers, marketers, and customer support.
• Evidence of staying current with UX and service design trends through conferences, webinars, or personal projects..
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• (https://krungsri.com/b/privacynoticeen).
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.
• Only shortlisted candidates will be contacted".
• FB: Krungsri Career.
• LINE: Krungsri Career..

Skills:

Legal, English

Job type:

Full-time

• Partner with your assigned business unit(s) and ensure a deep understanding of business strategy and implement high-quality HR practices within the team.
• Consult with line management and provide HR guidance when appropriate, including talent development, performance management, and employee relations.
• Proactively assess team and employee development needs, make recommendations, and implement appropriate solutions.
• Manage employee disciplinary issues and provide advice to business leaders on ways to manage each case.
• Integrate and partner with HR colleagues in the Learning & Development, Compensation & Benefits, HR operations, and other HR teams to implement solutions.
• Drive employee engagement agenda for the employees in your business unit(s).
• Be the ambassador of TikTok organizational culture.
• Plan and implement organizational cultural activities.
• Bachelor s degree or above.
• 3+ years of Human Resources Business Partner in a high-growth company.
• Current or prior experience in technology, internet, or digital platform organizations, supporting fast-growing, large-scale operations in high-ambiguity legal or regulatory environments.
• Proven experience owning end-to-end HR support for large employee populations (100+ employees), including leading or acting as a key contributor to enterprise-level performance management processes (e.g. performance reviews, calibration, PPRA-type forums) across multiple markets, as well as complex organizational and workforce changes at scale.
• Excellent written and spoken business English, used as the primary working language in regional stakeholder and decision-making forums.