Skills:

Salesforce, Business Development

Job type:

Full-time

• Customer acquisition - Provide information in order to educate and inform new prospects about SiteMinder's products and services.
• Client contact - Source opportunities via outbound and inbound cold calling activities.
• Respond to all incoming product inquiries, referrals and leads in a timely and effective manner.
• Maintain regular contact with prospective clients and new accounts.
• Sales target attainment - Consistently achieve sales KPIs and targets, finalising all sales in a timely manner.
• CRM (Salesforce.com) maintenance - Maintain accurate records of your business development activities on SiteMinder's CRM system.
• Client feedback - Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.
• What you have.
• Possesses confidence, professionalism, motivation and eagerness to succeed.
• Driven and tenacious approach to hitting all sales activity goals.
• Have a basic understanding of how to achieve sales targets and manage business development activities.
• Strong verbal and written communication skills including professional telephone demeanor.
• Strong aptitude to learn the SiteMinder sales process and implement sales training.
• Uses time efficiently in order to meet personal and team goals and work collaboratively with other members of the team.
• Our Perks & BenefitsEquity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
• LI-Hybrid

Skills:

Problem Solving, Finance, Statistics

Job type:

Full-time

• Use our rich data warehouse and your problem solving skills to support Business Managers answer tricky questions about Customer Growth, Product adoption, and User behaviour etc.
• Find insights that help us understand how customers interact with our Transaction Products, using the large data sets we now have at our disposal (Stripe payment data, Demand Performance data, SM proprietary data on hotel bookings and product usage, Customer data, etc.). The team needs you to be creative in your usage and interpretati ...
• Suggest and run experiments that will move the metrics that matter: we want you to be the missing link between our Strategy teams & our Product teams and address questions that will drive business growth.
• Partner with our Business Managers and product teams to build, improve and maintain dashboards that track the health and growth of our customer base.
• Collaborate with Business Managers and Marketing teams to drive analysis and impact measurement for various growth campaigns utilising tools such as HighTouch, Intercom, Heap, etc.
• Support leadership on analysis required to drive key meetings (Monthly Reviews, Performance reporting sessions, etc.).
• Be a champion for data-driven decision making, analytics.
• Own & maintain your projects, data models, dashboards, and use tools like Confluence, Google Drive, etc. proficiently to document and share your work for posterity in a fast-paced environment.
• Too general for you? No worries, here are a couple of pointers on how you bring value Explore usage patterns for Siteminder Pay customers to identify our best and worst users, and find ways to re-engage lapsed customers + drive adoption of the product.
• Partner with Business Managers to design, build and productionize a SM Pay, Demand and GDS Product Health scores, using the wealth of data we have at our disposal to quantify how successful customers are at deploying our product within their hotel.
• Revisit regional product pricing and value proposition to boost attachment of the product during the sales process, and optimise product unit economics.
• What you have:
• Professional Experience & Profile.
• 2-4 years proven experience as a Consultant, Data Analyst or a similar analytical role.
• Bachelor's degree in Business, Finance, Statistics, Data science, Engineering or a related quant field. A Master's degree is a plus.
• You are a self starter with high energy and a proven ability to roll up your sleeves to get things done.
• You have experience optimising customer journeys, and running data-driven experiments to increase customer lifecycle value (churn, revenue, etc.).
• You are a team player with a humble attitude, you can give and take criticism.
• You have experience collaborating with business leaders to support strong data-led decision making.
• You have excellent communication skills and the ability to translate complicated technical analysis into compelling narratives that can be used to influence senior leaders.
• You have a keen eye for detail, a critical mind, and the ability to prioritise tasks and manage multiple projects simultaneously.
• You enjoy analysing business drivers and levers, getting deep into the data, using first principles thinking, and consistently delivering great results.
• Knowledge of the software industry or hospitality sector is advantageous but not essential.
• Analysis & Technical skills You have experience extracting, manipulating and interpreting data using SQL (Snowflake or Databricks experience preferred, but any will do).
• You are handy with data visualisation tools like Tableau or Looker and have a willingness to get better.
• You have experience with Excel and/or Google sheets and are confident analysing data + building models in excel using excel functions (lookups, pivots, formatting, manipulation and transformation, visualisation).
• Bonus: You have experience with Salesforce.
• Bonus: You have experience with Customer Engagement & Marketing automation software like Marketo, Intercom or Salesforce Marketing cloud.
• Bonus: You have experience with ETL or Reverse ETL tools like Fivetran, Hightouch, Census.
• Bonus: You have experience with advanced analytical tools like R, Python.
• Our Perks & BenefitsEquity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
• LI-Hybrid

Job type:

Full-time

• Oversee the onboarding for all SiteMinder labeled products and services to internal and external customers, with a primary focus on customers based in the Apac/Asia market.
• Be a Subject Matter Expert for training on SiteMinder labeled products. Have an in-depth understanding of the technology, the service you deliver, and the tools you use in order to mentor the Onboarding Analysts.
• Monitor and analyze your team's training sessions in line with your KPI's, to ensure ...
• Adopt and enforce the relevant processes, procedures and policies of SiteMinder's Onboarding Team to ensure a consistently high level of customer service. Where necessary identify shortfalls in the process and procedures and suggest process improvements.
• Ensure improved Onboarding success by managing and ensuring risks of onboarding attrition and customer dissatisfaction are prevented.
• Managing expectations for scheduling training and set-live dates in an assertive manner, ensuring that customers' training is completed effectively and on time.
• Ensure improved Onboarding Success by managing and ensuring risks of onboarding attrition and customer dissatisfaction are prevented.
• Help the team to provide value add information and advice to new customers.
• Managing expectations for scheduling training and set-live dates in an assertive manner.
• What you have.
• Strong team leadership/ mentoring skills.
• Account management experience.
• Ability to continuously identify and implement process improvements.
• Ability to identify and implement productivity and efficiency improvements.
• Ability to innovate and share with global community.
• Have the ability to oversee and correct employee's work, whilst still inspiring and motivating them.
• Analyze Dashboards and reports to create action plans for improvement and continuous improvement outcomes.
• Ability to deliver training sessions with a high level of energy, enthusiasm and customer engagement.
• Ability to operate across several computer platforms (Mac and Wintel) and common browsers (Firefox and Chrome).
• Takes ownership of Cases from end to end.
• Great capacity for customer interaction and conflict resolution.
• Experience working within an SLA and KPI driven environment.
• Our Perks & BenefitsEquity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
• LI-Hybrid

Experience:

1 year required

Skills:

Excel, Financial Reporting, SQL

Job type:

Full-time

• Using financial modeling and rolling forecasts to understand what is happening in the business, and what to do about it.
• Providing regular reporting to senior management, the Board, and shareholders to help them make strategic and operational decisions, including delivery of monthly shareholder packs and half/full-year budget decks.
• Partnering with senior management to build their annual budgets and strategic plans.
• Providing timely and detailed analysis on cost variances between forecasts and reported performance, and communicating to relevant stakeholders.
• Ad hoc modeling to support the business wherever it is needed, and provide timely recommendations.
• What you have.
• Have exceptional proficiency using Excel to build financial models.
• Possess meticulous attention to detail, combined with the maturity to step back and see the big picture.
• Are able to form opinions and make recommendations in spite of incomplete and ambiguous information.
• Are able to work independently and manage competing, time-sensitive priorities for multiple stakeholders.
• Have a demonstrable interest in tech and a passion for learning SaaS.
• Typically, come from a commercial environment, with 1-2 years experience in financial reporting, budgeting & forecasting.
• Comfortable in managing multiple stakeholders across departments and across regions, with time-sensitive priorities.
• Have excellent written and verbal communication skills.
• Ideally has experience with SQL, Workday Adaptive Planning.
• CA/ CPA qualified or equivalent preferred.
• Our Perks & BenefitsEquity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
• LI-Hybrid