Skills:

Digital Marketing, English

Job type:

Full-time

• Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation.
• Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform.
• Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service.
• Take ownership of customer's problems and seek to identify, acknowledge and resolve any customer issues.
• Drive customer projects forward, taking ownership of each project meeting it s objectives.
• What you have .
• Language Skills: English and Thai.
• You will have proven customer service experience with a passion for providing a premium customer experience.
• You are tech savvy with a sound knowledge of all things technology.
• You have worked towards targets and are goal oriented.
• You are always thinking about the customer experience.
• Experience in the hotel industry in admin roles, hotel digital marketing or in a SaaS company is a plus!.
• Our Perks & Benefits .
• Equity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
• When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

Job type:

Full-time

• Own and scale the regional onboarding function, ensuring consistent, high-quality execution across multiple teams.
• Lead, coach, and develop Team Leaders to build a high-performing, accountable, and customer-obsessed culture.
• Drive regional performance against key metrics including activation, time-to-value, early life retention, and customer satisfaction.
• Set the strategic direction for onboarding, continuously improving processes, tooling, and operating rhythm.
• Partner cross-functionally with Sales, Product, Support, and Customer Success to ensure seamless customer handoffs and feedback loops.
• Translate customer insights into actionable improvements that influence product, process, and experience design.
• Analyse performance trends and present insights to senior leadership to inform strategic decisions.
• Extensive experience leading customer-facing teams in a SaaS or high-growth technology environment.
• Proven success operating at a senior leadership level, managing leaders of teams rather than just individual contributors.
• Strong commercial mindset with a track record of driving measurable customer and business outcomes.
• Exceptional leadership and communication skills, with the ability to influence across senior stakeholders and global teams.
• Strong ability to communicate effectively across multiple markets, with experience navigating different cultures and market dynamics.
• Analytical strength with a data-driven approach to performance management and continuous improvement.
• Experience scaling teams, processes, or customer operations in fast-moving environments.
• Willingness to travel regionally as required.
• Our perks & benefits.
• Equity so you can share in SiteMinder s growth and success.
• Hybrid working model (office + remote flexibility).
• Mental health and wellbeing support initiatives.
• Generous parental leave, including secondary carers.
• Paid birthday, study, and volunteering leave each year.
• Team events, social clubs, and global celebrations.
• Employee Resource Groups (ERGs) for connection and community.
• Ongoing investment in your growth, learning, and leadership development.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
• When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.