Skills:

Salesforce, Business Development

Job type:

Full-time

• Customer acquisition - Provide information in order to educate and inform new prospects about SiteMinder s products and services.
• Client contact - Source opportunities via outbound and inbound cold calling activities.
• Handling all incoming product inquiries, referrals and leads in a timely and effective manner.
• Maintain regular contact with prospective clients and new accounts.
• Sales target attainment - Consistently achieve sales KPIs and targets, finalising all sales in a timely manner.
• CRM (Salesforce.com) maintenance - Maintain accurate records of your business development activities on SiteMinder's CRM system.
• Client feedback - Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.
• What you have .
• Confidence, professionalism, motivation and eagerness to succeed.
• Driven and tenacious approach to hitting all sales activity goals.
• Basic knowledge of how to achieve sales targets and manage business development activities.
• Strong verbal and written communication skills including professional telephone demeanor.
• Strong aptitude to learn the SiteMinder sales process and implement sales training.
• Uses time efficiently in order to meet personal and team goals and work collaboratively with other members of the team.
• Our Perks & Benefits .
• Equity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
• When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

Skills:

Payroll, Finance, Accounting, English

Job type:

Full-time

• Prepare and file monthly VAT (PP 30) and Withholding Tax (WHT PP 3 & 53) returns.
• Compile purchase invoices and issue WHT certificates to suppliers.
• Calculate VAT expenses and WHT deductions on payment requests.
• Maintain WHT issuance summaries and tax documentation.
• Coordinate mailing of certificates to suppliers and tax office.
• Process tax-related queries and follow up on original documentation.
• SiteMinder Pay AdministrationRun monthly Stripe transaction reports.
• Review and validate WHT certificates from customers.
• Process refunds for valid certificates (15-20 per month).
• Issue credit notes and communicate with customers regarding invalid certificates.
• Transition to automated refund process (from April 2026).
• Accounting SupportBank reconciliations (debits, fees, credit card transactions).
• Payroll reconciliation and process support.
• Maintain document tracking control sheets.
• Prepare and organize month-end documentation by 5th of following month.
• Scan and upload documents to shared drives.
• Support with PND1, SSO, and provident fund administration.
• Respond to queries from PwC and Australian finance team.
• Assist with fixed asset register and balance sheet reconciliations.
• What you have.
• 3+ years accounting experience, preferably with tax compliance focus.
• Strong knowledge of Thai VAT and WHT regulations.
• Proficiency with accounting software and Stripe platform.
• Detail-oriented with strong organizational skills.
• Ability to meet strict monthly deadlines.
• English proficiency for coordination with Australian team.
• Our Perks & Benefits .
• Equity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
• When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

Skills:

Salesforce, Mandarin, English

Job type:

Full-time

• Develop strong customer relationships by delivering exceptional technical and analytical support alongside high levels of customer service via phone, email, chat, and other channels as appropriate.
• Identify customers specific support and configuration requirements, set clear expectations, and resolve issues in line with key performance indicators (KPIs).
• Ensure all cases are resolved or escalated to the appropriate stakeholders in a timely manner, in accordance with company service level agreements (SLAs), while priorit ...
• Accurately log all internal and external customer issues in SiteMinder s CRM tool (Salesforce).
• Actively participate in product enhancement initiatives and training sessions (face-to-face, virtual, and self-led).
• Contribute to the development and evolution of SiteMinder products and systems by providing innovative and comprehensive feedback.
• Test compatibility of new features with existing product functionalities and document observations and outcomes.
• Stay up to date with technical and feature developments through workshops, internal communications, and ongoing training.
• Identify opportunities to improve support processes and take ownership of driving process enhancements.
• What you have .
• Fluency in English and Mandarin (spoken and written) with the confidence to engage diverse customers.
• Technical aptitude, ideally within hospitality or hotel tech, with the ability to troubleshoot browser and connectivity issues.
• Experience in a fast-paced, high-volume support environment with SLA/KPI targets.
• Strong analytical mindset. Able to quickly identify root causes and deliver smart, effective solutions.
• Comfortable navigating multiple systems simultaneously while staying organized and detail-focused.
• A natural communicator who can simplify technical concepts for non-technical users.
• Proactive, commercially aware, and motivated by team success.
• Thrives in a remote or hybrid setup and takes full ownership of outcomes.
• Flexible to work shifting schedules, including weekends and holidays.
• Our Perks & Benefits .
• Equity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
• When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

Experience:

2 years required

Skills:

Finance, Statistics, SQL

Job type:

Full-time

• Customer Lifecycle Analytics You will collaborate with Customer, Product, and Product Marketing teams to build a unified view of the customer experience across the lifecycle, using segmentation and cohort analysis to uncover insights. You ll continuously learn from customer behaviour and feedback, feeding those learnings back into future campaigns and tactics so our programs stay relevant and impactful..
• Campaign Performance, Reporting & Optimisation You will consistently monitor, iterate, and report on lifecycle campaigns by reviewing multi-channel communication perfor ...
• Data Enablement & Audience Strategy You will collaborate with Strategic Operations and data teams to design and refine audience pathways for customer communications and commercial programs, ensuring we can target, segment, and orchestrate journeys effectively across the funnel..
• What you have.
• 2 - 3 years experience in an analytical role (Business Analyst, Data Analyst, Marketing Analyst or similar).
• Bachelor degree in quantitative field (Business, Finance, Statistics, Data Science, Engineering).
• Strong analytics skills and good understanding of the customer lifecycle marketing funnel.
• Experience working with complex audience segmentations.
• Takes end-to-end accountability for campaign analytics, from cohort identification to post campaign analysis.
• Rockstar collaborator who loves working with many stakeholders to produce a great customer outcome.
• Thrives on the pace of a high growth tech environment and works at speed while delivering a high quality outcome.
• Self-starter and multitasker; comfortable juggling and managing multiple projects and driving them to completion.
• Technical Skills.
• Strong knowledge in SQL for extracting, manipulating and interpreting data (Snowflake / Databricks or similar).
• Strong knowledge in MS Excel/Google Sheet including pivot table, vlookup, transformation, visualisation.
• Proficiency in creating dashboards and visualisations using BI platforms like Tableau, Looker Studio, PowerBI or similar.
• Experience in using Customer Data Platform like Hightouch to connect data points from data warehouse to crm tool.
• Bonus Experience.
• Solid working knowledge of marketing automation platforms such as Marketo, Intercom, and social channels is an advantage.
• Marketing experience in SaaS or Tech business with a real passion for the customer.
• Digital native who grasps new technology easily.
• Our Perks & Benefits .
• Equity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
• When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

Skills:

Salesforce, SQL, Tableau

Job type:

Full-time

• Extract, compile, and synthesise data from SiteMinder product platform, Salesforce CRM, and Snowflake data warehouse using SQL queries.
• Build and maintain dynamic dashboards in Google Sheets, Tableau, Salesforce to create unified performance visibility.
• Monitor real-time pipeline and performance health metrics across all regions, tracking conversion rates, activation timelines, and customer progression.
• Identify growth opportunities and revenue trends through cross-system data analysis.
• Develop automated reporting frameworks that pull from multiple data sources to track KPIs and operational metrics.
• Analyse customer behaviour patterns and product usage data to optimise onboarding pathways.
• Provide actionable insights that drive growth outcomes and improve conversion metrics.
• Create or manage forecasting models using historical data from Salesforce, Snowflake, and product analytics.
• Partner with leadership to translate data findings into strategic initiatives.
• Support business decision-making with comprehensive performance analytics delivered through intelligent dashboards and reports.
• What you have.
• Technical Proficiency.
• Advanced SQL skills for data extraction, transformation, and analysis.
• Experience with Snowflake data warehouse platform.
• Proficiency in Tableau for data visualisation and dashboard creation.
• Strong expertise in Salesforce CRM for pipeline management and reporting.
• Advanced Google Sheets skills including complex formulas, pivot tables, and data manipulation.
• Experience & Background.
• Experience in operations analytics, revenue operations, or similar role.
• Experience working with SaaS products and CRM systems.
• Advanced proficiency in Salesforce, Tableau, Snowflake, Google Suite.
• Proven SQL skills and experience with data visualisation tools.
• Experience working with multi-region, multi-language operations.
• Track record of driving operational efficiency through data-driven initiatives.
• Experience working across multiple regions/time zones preferred.
• Excellent project management and stakeholder management skills.
• Flexibility of working hours is required.
• Our Perks & Benefits.
• Equity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home) / Fully remote.
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
• When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.