ทักษะ:

Automation, Project Management, Web Services

ประเภทงาน:

งานประจำ

• Handle customer requests (work orders or GOT orders).
• Validate customer requests.
• Execute delivery activities as per defined processes.
• Perform relevant configuration and setup activities with follow-up processes.
• Ensure customer implementations occur within the specified time frame as per the customer contract and service level targets, advising of any delays in implementation timelines.
• Advise relevant parties on the installation requirements of products/solutions.
• Provide support to other implementation teams in areas of expertise.
• Provide support to sales or customer service in case of customer issues.
• Identify improvement opportunities and contribute to the optimization of assigned activities, ideally toward full automation.
• Contribute to quality improvement.
• Provide reporting on activities (KPIs).
• Document all procedures/methodologies that can be communicated to customers, internally, and to partners.
• Provide support to customers and relevant stakeholders via Calls, Chats or other applicable mode of communication.
• Proven experience in implementation, integration, technical project management, or any other relevant role.
• Understanding of API concepts and programming tools and Web Services..
• A good understanding of the airline or travel industry is highly regarded but not mandatory.
• Knowledge in programming or scripting languages, computer networking, firewall setup, or server-side configurations is highly regarded but not mandatory.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Strong technical and clear communication skills.
• Ability to propose innovative solutions and new working methods.
• Works autonomously and makes decisions based on informed judgment.
• Works collaboratively in a team environment across multiple regions/countries.
• Relevant degree or diploma in Computer Science or related field.
• What we can offer you ?.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.