ทักษะ:

Legal, Project Management, Problem Solving

ประเภทงาน:

งานประจำ

• Define and implement the regional partner growth strategy aligned with organisational goals.
• Aligning partnership objectives with internal stakeholders (Product, Commercial, Legal, Marketing).
• Developing partner account and business plans based on segmentation, ensuring strong relationship management and joint execution of agreed strategies.
• Assessing and prioritizing partnership opportunities based on strategic fit, business value, and risk. This includes identifying new, emerging, or disruptive hospitality partners.
• Actively managing new and existing Hospitality partners, including onboarding, commercial negotiations, contracting, go to market alignment, co marketing initiatives, and resolution of partner escalations.
• Managing a robust pipeline of qualified partner opportunities.
• Overseeing strategic project elements with partners and proactively mitigating legal and business risks.
• Drive partner revenue growth across resellers, referral partners, and the marketplace model by ensuring effective execution of programs, onboarding new partners, and supporting monetization strategies..
• Foster strong alignment with internal stakeholders (Product, Connectivity, Commercial, Legal, Marketing) by providing regular updates and serving as the primary point of contact for partner related matters in assigned regions..
• Support sales and marketing efforts by providing functional and value based input, and ensuring partner benefits are communicated effectively..
• Collaborate with Legal to determine the appropriate contractual framework and anticipate potential legal or business risks..
• Ensure process alignment and continuous improvement across the partner organization, working closely with cross functional teams..
• Maintain an updated database of historical, current, and potential partners, including their capacity and competency levels..
• Attend industry trade shows and partner events as required..
• Proven experience in partner or customer relationship management with in Hospitality industry or technology environments..
• Program or project management experience highly regarded.
• Proven experience in sales, stakeholder management, similar commercial roles and/or relationship building capabilities.
• Growth oriented mindset with the ability to identify and drive new opportunities.
• Creative thinker with practical problem solving and attention to detail.
• Excellent written and verbal communication skills.
• Proactive, quick decision maker with strong interpersonal skills.
• Ability to adapt to complex environments and earn trust across all organisational levels.
• What we can offer you ?.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

ทักษะ:

Automation, Risk Management, Creativity

ประเภทงาน:

งานประจำ

• Guide strategic process improvement initiatives across Customer Operations (CMO), ensuring alignment with organizational objectives and positive customer outcomes.
• Support end to end process transformation programs, including current state assessment, solution design, implementation, and ongoing optimization.
• Provide informed guidance to senior stakeholders through insights and recommendations based on operational knowledge and data analysis.
• Promote the use of Lean, Six Sigma, Kaizen, and continuous improvement practices to help embed a culture of operational enhancement across the organization.
• Coordinate governance for process documentation to ensure it remains accurate, consistent, compliant, and accessible for all stakeholders.
• Mentor teams on process improvement, change management, and performance measurement to help build internal capability.
• Work collaboratively with cross functional leaders to integrate process improvements across global operational environments.
• Establish, monitor, and report on Key Performance Indicators (KPIs) to assess the effectiveness and long term impact of improvement initiatives.
• Relevant Work Experience & Qualifications.
• Proven experience in service delivery or operational environments..
• Experience guiding or coordinating large scale process transformation initiatives with measurable improvements in efficiency, quality, and customer satisfaction..
• Practical experience using digital tools, automation, and data analytics to support operational workflows and customer experience..
• Effective leadership and influencing skills, with experience engaging senior stakeholders and facilitating alignment across diverse teams.
• Experience applying change management frameworks and tools to support the adoption of new processes.
• In depth knowledge of process mapping, performance analytics, and operational risk management is highly valued.
• Lean, Six Sigma, or equivalent certifications are beneficial, particularly when applied in complex, global environments.
• This role requires valid and unrestricted work rights in Thailand..
• What we can offer.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

ทักษะ:

Research, Salesforce

ประเภทงาน:

งานประจำ

• Lead Generation and Outreach.
• Engage with potential and existing clients to identify opportunities and share relevant information.
• Actively connect with potential clients (including cold calling) and explore cross-selling opportunities with existing customers.
• Research and identify new leads, including key contacts and their business needs.
• Sales Process and Pipeline Management.
• Maintain and update sales data and opportunities within Salesforce (Customer Relationship Management tool).
• Accurately qualify leads for conversion into sales opportunities.
• Maintain and manage a healthy sales pipeline to support business growth.
• Arrange and coordinate follow-up meetings with Sales Executives to ensure smooth communication.
• Collaborate with Sales Executives and other teams for a seamless sales process.
• Client Communication and Relationship Building.
• Respond to queries from potential customers and provide clear, helpful information.
• Clearly communicate product value propositions and benefits to customers.
• Foster effective collaboration across diverse teams and organizational structures.
• Market Insights and Documentation.
• Monitor market trends and competitor activities to identify new opportunities.
• Support the preparation of proposals and presentations for prospective clients.
• Ensure accurate documentation of all interactions and updates in CRM tools.
• Relevant Experience & Skills.
• Relevant experience in Business Development i.e BDM or similar roles within the Hospitality industry (preferred)..
• Proven ability to proactively identify and pursue new business opportunities to drive growth..
• Strong results-oriented mindset focused on generating new sales and achieving targets..
• Expertise in qualifying leads and converting them into sales opportunities, including remote lead qualification and credibility building..
• Understanding of customer needs and ability to articulate Amadeus value proposition and product benefits clearly.
• Solid knowledge of product portfolio and capability to deliver compelling value propositions remotely.
• Effective communication and interpersonal skills, with ability to manage challenging conversations.
• Commercial acumen and ability to work independently or collaboratively across diverse teams and complex structures.
• Familiarity with Salesforce or similar CRM tools (helpful but not mandatory).
• Relevant degree in Business Administration, Sales, Marketing, Business Intelligence, or equivalent experience.
• This role requires valid and unrestricted work rights in Thailand..
• What we can offer you ?.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

ทักษะ:

Salesforce, Creativity, English

ประเภทงาน:

งานประจำ

• Drive Up Front Customer Alignment & Goal Setting.
• Participate in internal handover meetings to understand the account plan and customer context.
• Co develop Customer Success Plans with key stakeholders, outlining KPIs, success metrics, and program design.
• Establish clear expectations on engagement models and communication cadence.
• Ensure Early Adoption & Usage.
• Align with deployment teams to ensure a smooth launch.
• Proactively check in after go live to encourage early adoption and share relevant best practices.
• Manage Ongoing Customer Health.
• Monitor key usage and performance metrics; intervene early when indicators fall below target.
• Lead recurring business reviews focused on progress, insights, risks, and opportunities for improvement.
• Partner with customers to reinforce alignment to success objectives and value realization.
• Renewals & Expansion.
• Identify and qualify cross sell and upsell opportunities in close partnership with the Sales Executive.
• Proactively manage retention risk by identifying issues early and supporting mitigation plans.
• Support Sales Executives with renewals by coordinating activities and providing relevant account insights.
• Maintain accurate sales information and customer updates in Salesforce and other required systems.
• Thought Leadership & Best Practice Sharing.
• Capture and organize thought leadership materials to support commercial teams in customer meetings and events.
• Contribute to improving internal processes, playbooks, and knowledge sharing across the team.
• Proven experience in Customer Success, Account Management, or a related customer facing role..
• Experience in media and/or Travel Intelligence is highly preferred..
• Experience creating and carrying out E2E Customer Success Plans and supporting adoption.
• Good understanding of success metrics, KPIs, and customer health management practices.
• Excellent communication, stakeholder management, and problem solving skills.
• Experience with Salesforce or similar CRM tools.
• A proactive, analytical, and customer centric mindset.
• Clear and effective communication skills for customer-facing interactions and cross-functional collaboration, with proficiency in English.
• This role requires valid and unrestricted work rights in Thailand..
• What we can offer.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Global Program Development.
• Design and maintain the global onboarding and readiness strategy for Hospitality commercial roles, ensuring alignment with business objectives and transformation initiatives.
• Migrate all onboarding and TRU lessons to Seismic, creating a unified, scalable onboarding experience.
• Develop role-specific onboarding content in collaboration with product, specialist, and regional enablement teams.
• Regional Execution & Localization.
• Deliver onboarding and readiness programs locally within APAC, adapting content for cultural, market, and language needs.
• Partner with regional enablement managers to ensure consistent execution and best practice sharing across all regions.
• Measurement & Continuous Improvement.
• Establish and track KPIs for onboarding effectiveness, including ROI measurement, engagement, and time-to-productivity.
• Facilitate feedback loops with stakeholders to continuously improve onboarding content and delivery.
• Collaboration & Governance.
• Operate within a matrix team, sharing best practices and supporting the governance process for training requests.
• Ensure all onboarding sessions are logged in Seismic for engagement tracking and monthly governance review.
• Innovation & Enablement Excellence.
• Lead the creation and rollout of Seismic-based onboarding programs, including certification paths and role play modules.
• Support the development of advanced onboarding and upskilling initiatives as business needs evolve.
• Experience in enablement, onboarding, or L&D program management, preferably in a global or matrixed organization..
• Demonstrated ability to design, deliver and measure onboarding programs at scale..
• Proven experience with enablement platforms (Seismic preferred) and ROI measurement tools..
• Strong understanding of the hospitality industry and commercial functions is highly regarded but not mandatory.
• Ability to adapt content for diverse audiences and localize for APAC markets.
• lear and effective communication skills for stakeholder interactions and cross-functional collaboration, with proficiency in English.
• This role requires valid and unrestricted work rights in Thailand..
• What we can offer you ?.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.