āļāļĢāļīāļĐāļąāļ āđāļāđāļĨāđāļāļāļĢāđāļāļāļĢāđāļĄāļēāļāļāđ (āļāļĢāļ°āđāļāļĻāđāļāļĒ) āļāļģāļāļąāļ
Customer Success Specialist - Taiwanese Bangkok
āļāļĩāđāļāļĢāļīāļĐāļąāļ āđāļāđāļĨāđāļāļāļĢāđāļāļāļĢāđāļĄāļēāļāļāđ (āļāļĢāļ°āđāļāļĻāđāļāļĒ) āļāļģāļāļąāļRequirements:
- Bachelor's degree holder is required
- Minimum 2 years of working experience is a Must
- Fluent in Taiwanese Mandarin (spoken and written)
- Good command of English for internal communication
- Previous experience in customer service, call center, or similar roles preferred
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and work in a fast-paced environment
- Proficient with computer systems and CRM tools is a plus
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email and live chat
- Conduct outbound calls to follow up on customer issues, provide information, or gather feedback
- Identify customer needs and offer appropriate solutions or alternatives
- Maintain accurate records of interactions and transactions in the system
- Escalate complex issues to the appropriate departments when necessary
- Meet performance targets related to response time, customer satisfaction, and quality metrics
- Contribute to continuous improvement by providing customer feedback and suggestions
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļĩāđāļāļģāđāļāđāļ
- 2 āļāļĩ
āđāļāļīāļāđāļāļ·āļāļ
- āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
āļŠāļēāļĒāļāļēāļ
- āļāļĢāļīāļāļēāļĢāļĨāļđāļāļāđāļē
- āļāļĢāļīāļŦāļēāļĢāļāļĨāļīāļāļ āļąāļāļāđ / āļāļĢāļīāļŦāļēāļĢāđāļāļĢāļāļāđāļŠāļīāļāļāđāļē
āļāļĢāļ°āđāļ āļāļāļēāļ
- āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļīāļĐāļąāļ
Teleperformance āļāļĢāļ°āđāļāļĻāđāļāļĒ āļĄāļĩāđāļāđāļēāļŦāļĄāļēāļĒāļŦāļĨāļąāļāļāļāļāđāļĢāļēāļāļ·āļ āļāļēāļĢāļŠāļĢāđāļēāļāđāļĨāļ°āļāļąāļāļŦāļēāđāļāļĨāļđāļāļąāļāļāļēāļāļāļļāļĢāļāļīāļāļāļąāđāļāļŠāļđāļāļŠāļģāļŦāļĢāļąāļāļĨāļđāļāļāđāļēāļāļąāđāļ§āđāļĨāļāđāļāļāļļāļāļŠāļēāļŦāļāļĢāļĢāļĄ BPO āđāļĢāļēāļĄāļļāđāļāļĄāļąāđāļāļāļĩāđāļāļ°āļāļģāļĨāļāļāđāļĄāđāļāļĨāļāļĩāđāļāļĢāļ°āļŠāļāļāļ§āļēāļĄāļŠāļģāđāļĢāđāļāļāļēāļāļāļąāđāļ§āđāļĨāļ āļāļĢāļ°āļāļąāļāļāļ§āļēāļĄāļŠāļąāļĄāļāļąāļāļāđāļāļāļāđāļĢāļēāļāļąāļāļĨāļđāļāļāđāļēāļāļąāļāļāļļāļāļąāļ āđāļĨāļ°āļŠāļĢāđāļēāļ Teleperformance āđāļāļāļĢāļ°āđāļāļĻāđāļāļĒāđāļŦāđāđāļāđāļāļĻāļđāļāļĒāđāļāļĨāļēāļāļāļĩāđāļĄāļĩāļāļ§āļēāļĄāļŦāļĨāļēāļāļŦāļĨāļēāļĒāđāļĨāļ°āļāļđāļāđāļāđ ... āļāđāļēāļāļāđāļ
āļĢāđāļ§āļĄāļāļēāļāļāļąāļāđāļĢāļē: At Teleperformance, we believe good is never good enough At Teleperformance, we firmly believe that settling for mediocrity is not acceptable. We are driven by our unwavering passion, persistence, dedication to constant improvement, and relentless pursuit of innovation. Our primary goal is to pro ... āļāđāļēāļāļāđāļ
āļŠāļ§āļąāļŠāļāļīāļāļēāļĢ
- āļāļģāļāļēāļāļāļāļāļŠāļāļēāļāļāļĩāđ
- āđāļāļāļēāļŠāđāļāļāļēāļĢāđāļĢāļĩāļĒāļāļĢāļđāđāđāļĨāļ°āļāļąāļāļāļē
- āļāļēāļĢāļāļģāļāļēāļāđāļāļāđāļŪāļāļĢāļīāļ
āļāļģāđāļŦāļāđāļāļāļēāļāļ§āđāļēāļāļāļĩāđāļāļļāļāļāđāļēāļāļ°āļŠāļāđāļ
