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Job Title: Customer Service - Flight (Thai & English skills)

Job Description:

In this role, you will assist customers by providing information for hotels & flights (focusing on flight), resolving booking issues, and offering guidance on travel options. You will handle customer interactions through various channels, including phone, email, and chat, ensuring a seamless and positive experience for all customers.

The ideal candidate will possess excellent communication skills, a strong understanding of travel services, and the ability to manage multiple tasks efficiently while maintaining a high level of customer satisfaction.

Responsibilities:

• Respond to customer inquiries regarding hotel/flight bookings through phone, email, and chat.

• Assist with booking changes, cancellations, and resolving any issues that arise during the reservation process.

• Provide accurate information about travel options, policies, and services to enhance the customer experience.

• Maintain a high level of professionalism and empathy to ensure customer satisfaction and retention.

• Collaborate with internal teams to address complex customer concerns and improve service processes.

Required Qualification: 

• Thai national

• Bachelor's degree

• Fluency in both Thai and English (B1-B2 level and above) is required, including reading, writing, and speaking skills.

• Able to work in shift rotations 24/7

• Experience in customer service or related fields, preferably in the airport industry, for at least 1 year.

• Proficiency in using GDS and/or Wholesaler platforms

• Strong problem-solving skills and the ability to handle complex issues.

• Excellent communication skills, both written and verbal.

• Ability to work in a fast-paced environment and adapt to changing priorities.

• Detail-oriented with a commitment to accuracy and efficiency.

• Team players with a proactive approach to work.

Working shift & schedule:

• Shift timing 7.00-16.00, 9.00-18.00, 22.00-07.00

• 5 working days/ 2 days off

Benefits:

• KPI performance & Attendance incentives

• Medical insurance

Location:

THA Bangkok - Bhiraj Tower at Bitec Bang Na, Unit No. 1701, 1702, 1703, 1704, 1705, 1706

Language Requirements:

English (Required), Thai (Required)