Application support function, support the end-users and work together with 3rd parties or in-house development to deliver the application services. provide services within SLA time. manage and follow up the service request / Defect fix till deploy to production. work together with business domain to support

Main scope:

. Makro Pro – O2O web application

. OMS – Order Management system

. OCS – Omni Channel Customer Service

. TMS – Transportation Management System

. Line OA

. support Data integration to other system such as Inventory management in store location - Korber, Sales tools services

. User Authorize matrix on each system

MAJOR RESPONSIBILITY

• Manage O2O channel, Order management, component services to serve online business
• Support information to business to improve the day-to-day operation
• Manage incident and issue related e-commerce function.
• Coordinate with third parties or in-house team for solution within SLA time
• Analyst issue and be able to propose solution / work around,
• raise issue to related parties and follow up the case
• communicate to related, Business
• Inform user once issue happen and resolution with ETA provide
• Support day-to-day operation and ensure that business can continues
• Be able to identify key success factor and Result driven
• Report issue in weekly meeting

SKILLS REQUIRED

• Understand and Familiar with E-commerce business / Order Management system is a plus
• English communication
• Education and/or Job Experience Requirements
• Bachelor’s degree or higher in Computer Science or related field
• At least 5+ years’ experience

Competency

• Able to handle difficult situations and work under time constraints.
• Knowledge in UNIX, Knowledge in Oracle database, SQL language is must.
• Good communication skills and be able to handle many tasks in the limited time.
• Work well under pressure and need to have the service mind.
• Good team player

Computer & Application Skills

• E-commerce
• Order Management System
• Transportation Management
• Financial Application
• Retail Business experience is a plus