RESPONSIBILITIES :

This position shall be responsible for remote support customer’s infrastructure.

• Install Configure and Upgrade Operating Systems (Windows, Linux) and common standard application software
• Basic troubleshoots computer system, including hardware, software and network
• Receive and Response to customer issue or change request
• Perform change configuration of system and network equipment follow by procedure and manual
• Escalation to higher level when requires
• Logging, follow up and tracking the details of Customer Requests and problems as cases
• Provide technical phone support to customers
• Provide remote support and/or remote maintenance to customers.
• Provide reports to customers upon requests.
• Maintain and/or Update customer information in the customer database.

QUALIFICATIONS :

• Male/Female, age not over 30
• Bachelor degree in Telecommunication Engineering, Computer Science, Computer Engineering, or IT related fields.
• 2-5 years’ experience in direct IT/Network/Engineering Technical support
• Able to understand customer contracts, Service Level Agreement, and Scopes of work.
• Good command of English.
• Excellent communication skill.
• Good Troubleshooting skills.
• Experience with Remote Applications and Tools such as VNC, PC anywhere, Windows Remote Desktop,VPN, Telnet, SSH will be benefit.
• Customer Service mind.
• Able to work under pressure and time constrain.

Basic knowledge of

• Computer/Server Hardware,
• Windows operating system,
• MS Office
• Microsoft Exchange and Outlook
• TCP/IP, Networking
• Network Security and VPN
• Anti-virus software

Experience with below products would be benefit:

• Cisco router and switch (CCNA, CCNP)
• Microsoft Certificate (MTA, MCSA, MCSE)
• VMware Certificate.
• Public Cloud Certificate such as Azure/ AWS

Work Place: Interlink(Nation) Tower Bangna

Work Hours: Shift Work (วันหยุดไม่แน่นอน หัวหน้างานจะจัดตารางทำงานให้)

Benefits : SSO, Health Insurance