ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Job Responsibilities:
• The level 1 support service would consist of the following functions:
• Log Incidents/ Service Requests.
• Perform Initial Incident Triage (validate category/ confirm required data /seek further data from End users as required).
• Perform Level 1 analysis/ investigation/ initial troubleshooting/ resolution (where possible).
• Assign unresolved tickets to appropriate resolver teams for further incident resolution.
• Assign ticket to IT Service Provider via IT Service Management Tool.
• Skill Requirement:
• Bachelor degree from Computer Science, Computer Engineer, Information Technology, or related field.
• 0-2 years of experience in helpdesk, IT support, or technical support role.
• Fresh graduate is welcomed to apply.
• Enjoy or be familiar with dynamic environment.
• Good communication skill and analytical thinking.