Your role requires the following responsibilities:

• Manage Training batches of 5 to 25 HC per Training schedule.
• Lead training projects.
• Deliver process/product/policy training in classroom/online environment.
• Develop and deliver training courses for different trainees/markets/products.
• Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy.
• Lead all Process RCA and build training plans to deliver.
• Track and Report all Training activities of New Batches.
• Participate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
• Work with business teams to achieve top performance, including group coaching, bottom performers identification and training.

Key Qualifications/Skills:

• 
  Training Expertise:

  • Proven experience in designing, developing, and delivering effective training programs.
  • In-depth knowledge of adult learning principles and instructional design methodologies.

• 
  Subject Matter Proficiency:

  • Mastery of the content and processes relevant to the training area.
  • Ability to convey complex information in a clear and understandable manner.

• 
  Communication Skills:

  • Excellent verbal and written communication skills to deliver engaging training sessions.
  • Active listening skills to understand trainees' questions and concerns.

• 
  Presentation/Facilitation Skills:

  • Ability to deliver dynamic and interactive presentations that keep trainees engaged.
  • Effective use of visual aids and technology to enhance training delivery.

• 
  Interpersonal Skills:

  • Strong interpersonal skills to establish rapport and build positive relationships with trainees.
  • Empathy and patience to address diverse learning styles and individual needs.

• 
  Feedback and Evaluation:

  • Skill in providing constructive feedback to trainees to facilitate their growth and development.
  • Ability to assess trainees' progress and adjust training strategies as needed.

• 
  Adaptability:

  • Flexibility to adjust training methods based on trainee feedback and changing needs.
  • Ability to handle unexpected situations and modify training plans accordingly.
  • Ability to effectively manage time and work in a fast-paced, timeline-driven environment.

• 
  Technology/Functional Proficiency:

  • Familiarity with relevant training software, e-learning platforms, and multimedia tools.
  • Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills to create reports.
  • Data analysis skills to interpret training metrics and make data-driven improvements.
  • Working knowledge of Project Management methodologies.

• 
  Assessment and Measurement:

  • Skill in creating assessments to evaluate trainees' understanding and skill proficiency.
  • Ability to analyze training effectiveness and make improvements based on results.