ทักษะ:

Finance, SQL

ประเภทงาน:

งานประจำ

• Spearhead the execution of Sephora's Beauty Pass Loyalty Program in Thailand, with a laser focus on driving growth in the Black and Gold customer base.
• Champion executional excellence in the implementation of loyalty program strategies, and adhering to established guidelines and best practices provided by the SEAOI Regional Loyalty Team. Ensure a consistent and elevated loyalty experience across all customer touchpoints.
• Collaborate closely with the SEAOI Regional Loyalty Team to launch, pilot, and rigor ...
• Act as the primary liaison between the SEAOI Regional Loyalty Team and Thailand markets, on all Loyalty matters and initiatives, ensuring alignment on strategic Loyalty objectives. Proactively translate regional strategies into actionable market-specific plans, driving expedient and effective execution with your local teams e.g. Digital, Merch, Retail etc.
• Curate and maintain an attractive and well-stocked selection of rewards and gifts within the Rewards Boutique and Birthday Gifts in your markets.
• Manage the Loyalty budget for Thailand and ensuring efficient allocation of resources across all initiatives.
• Train and empower store teams to effectively drive loyalty program member acquisition, retention, and uptiering efforts in retail.
• Conceptualize, plan, and execute impactful loyalty member events with the goal of driving recruitment, uptiering, rigorously tracking and optimizing ROI on all event investments.
• Manage the financial implications of the Beauty Pass Loyalty Program in Thailand, by collaborating with SEAOI Regional Loyalty Team and local Finance teams in mitigating points liability, while driving value and engagement for customers. This includes enabling proactive management of liability, forecasting points redemption rates and optimization of reward offerings.
• Lead regular market business reviews with the SEAOI Regional Loyalty Team, proactively providing insightful market performance updates, identifying opportunities for optimization, and ensuring alignment with overall Regional Loyalty objectives.
• Extract Quarterly data on Loyalty and Big commercial campaign.
• Collaborate with Sephora Finance team to work with Bank partner to deliver effective promotional offer to big and BAU campaigns and foresee the marketing materials developed by bank and give comments as well as develop POS material for in-store channels.
• Vet Thai copy on CRM and Loyalty materials provided by regional team.
• Effective interpersonal communication and ability to manage relationships with stakeholders.
• Ability to quickly address and resolve any issues that arise in the operation of the loyalty program.
• Excellent at managing timelines, resources, and workflows to ensure the smooth execution of daily operations.
• Teamworking and leadership skills.
• Strong presentation and stakeholder management skills.
• Ability to communicate complex ideas with clarity for stakeholders at all levels as you must speak with partners, colleagues, and customers.
• Keen attention to detail to ensure accuracy in the loyalty rewards boutique and in the execution of loyalty program elements.
• Commercial awareness: a Senior CRM & Loyalty executive must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems.
• Top quality analytical skills. A big part of your job involves gathering and analyzing data to help business understand the customer base and coming up with suggestions for improving the existing strategy.
• SQL and/or relational database proficiency.
• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
• Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference.
• It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.
• Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

ทักษะ:

Creativity

ประเภทงาน:

งานประจำ

• Meet and exceed by providing consultation, sharing of knowledge, and make-up service to our customers.
• Responsible to work according to Hygiene rules and regulations.
• Implement Gift-wrap and products-trial in store.
• Provide the best service and experience through Sephora Attitude.
• Sales Management Welcome customers in best grooming and uniform.
• Provide Consultant Services and suitable products to customers and after a comprehensive understanding of their need.
• Be able to give exceed expectation to customers with Link, Up and Cross sale techniques, where offers fit customer s need.
• Know daily and monthly sales target and retail KPIs and able to deliver.
• Training and development Enroll and complete SEPHORA University s Basic training and examination.
• Know products well after participating and complete different training from Brand or Area trainer.
• Share best practice to other BAs and support each other for leaning and growing.
• Attend in-store training conducted by store leader.
• Zoning Management Set-up and check merchandising presentations in responsible zone, and finish Replenishment timely.
• Ensure gondola and drawer cleanliness are maintained.
• Protect fix assets of company, like desk, chair, computer, etc.
• Cashiering Attend assigned training and test to become a certified cashier by acknowledging company policy and procedures.
• Properly handle customer with their merchandising at cashier counter.
• Strictly follow up CRM policy and procedure to avoid any CRM fraud case happen to our customer.
• Stock Management Support Store Manager to secure the shortage and Safety in store.
• Make a prompt statistic of soon-expired product and sell by FIFO.
• Participate in product receiving, transfer and inventory and make proper record for reference.
• Always keep stock room clean and tidy.
• We would love to hear from you if Thai national with native fluency in Thai.
• Secondary school education (minimum).
• Service-oriented.
• Collaborative team player.
• Excellent communication abilities.
• Prior experience in this field is advantageous.
• While at Sephora, you ll enjoy The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams - people you can be proud to work with.
• The learning. We invest heavily in training for our leaders and store associates. Not just product knowledge, but building a personalized career plan with you so you continue to evolve and build your skills.
• The culture. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there s always room to explore. It s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This is the future of beauty. Reimagine your future, at Sephora.