• Ensure seamless customer journey for Big C online
• Develop projects including product and feature
• Lead the end-to-end Operations strategy

Key Responsibilities :

• Develop Big C Online and Omni-channel commercial and model strategies for the current and future E-Commerce business
• Manage the Big C Online and Omni-channel business operations to ensure a seamless customer journeybu
• Accountable for the P&L and budget of Big C Online and Omni-channel business to achieve annual GMV, margin, expense, efficiency, Operation budget (CAPEX & OPEX), Operations KPIs in all channels and funnels and profitability targets.
• Lead the Big C Online and Omni-channel development projects including product and feature on platforms and new online-related business projects.
• Lead the end-to-end Operations strategy and implementation for Big C Online and Omni-channel business of Big C and its subsidiaries, actionable operating model, SOP, WI design
• Devise strategies to increase new online customer acquisition and increase sales.
• Drive engagement and loyalty with existing online customers, while also attracting new target customers.
• Work closely with Ecommerce Operations team to ensure smooth last mile delivery and solve replenishment and manage out of stocks, warehouse management, fulfillment center management
• Responsible for coaching to develop a working skills of the Big C Online and Omni-channel operational team and to drive team performance to demonstrate achievement of results e.g. process improvements, cost savings, operational efficiency,
• Productivity improvement (Ecom & Store Staff, Transportation utilization, Stationary, Cancellation, Returns & Refunds, OOS, waste, CSAT, NPS, Store communication & training, quality & on-time delivery, SLA,