Key Responsibilities:

• Led end-to-end process analysis and redesign (AS-IS/TO-BE) to align retail operations with strategic goals and system capabilities

• Conducted cross-functional workshops with Store Operations, Merchandising, Finance, and IT to gather and validate business requirements

• Developed Standard Operating Procedures (SOPs) and defined process ownership to ensure consistency and compliance across functions

• Translated business needs into clear Functional Specifications and supported SIT/UAT phases to ensure system alignment with operations

• Collaborated with IT and vendors to ensure deep understanding of retail-specific business contexts and customer journey touchpoints

• Applied Lean/Six Sigma principles and introduced automation solutions (RPA/AI) to optimize processes and reduce manual tasks

• Led change management efforts, including training material development and communication, to support user adoption and smooth transitions

Qualifications:

• Bachelor’s degree in Business, IT, Engineering, or related field
• 5+ years’ experience in retail systems, process improvement, or system implementation

• Solid understanding of retail operations (Store Ops, Merchandising, Supply Chain, Finance)

• Skilled in process mapping, SOP development, and requirement gathering

• Experience with UAT/SIT and translating business needs into functional specs

• Knowledge of Lean/Six Sigma, automation (RPA/AI), and change management

• Strong communication skills and ability to lead cross-functional workshops