Our Company:

We operate a prestigious full-service hotel renowned for delivering exceptional guest experiences and outstanding hospitality standards. As a key player in our property’s success, this role will lead all facets of hotel operations to maintain excellence and foster continued growth.

Key Responsibilities:

Manage and oversee hotel operations to ensure alignment with brand standards and business objectives.

• Develop and implement strategies to deliver exceptional service that meets both customer and employee expectations.
• Set and monitor short-term and long-term goals to improve operational efficiency and business performance.
• Drive revenue growth and profitability (GOP) without compromising service quality or employee engagement.
• Monitor hotel performance through guest satisfaction metrics, financial data, and key operational KPIs.
• Analyze Profit and Loss (P&L) statements and implement appropriate business strategies.
• Prepare accurate and timely monthly financial reports for property owners and stakeholders.
• Ensure full compliance with operational standards, SOPs, policies, and relevant legal requirements.
• Lead and coach the operations team continuously to promote service excellence and key performance improvements.
• Maintain high service and product quality standards through regular evaluations and cross-department collaboration.
• Own the customer complaint resolution process with effective and timely service recovery.
• Support the development and readiness of future hotel leaders through structured talent development and succession planning.

Qualifications:

• A bachelor's degree, higher, or equivalent in Hotel Management, Business Administration, or a related field.
• Minimum of 8 years of experience in the hotel industry, with at least 5 years in a Hotel Managerial or similar leadership role.
• Proven track record in hands-on hotel operations management; pre-opening experience is a strong advantage.
• In-depth knowledge of hotel business functions, operational standards, and guest service excellence.
• Exceptional organizational, leadership, and analytical skills.
• Strong understanding and practical application of Profit & Loss (P&L) statements.
• Demonstrated experience in strategic planning and budgeting.
• Ability to perform effectively in dynamic environments, manage shifting priorities, and implement impactful strategies.
• Skilled in leading and coaching cross-functional teams through all phases of hotel operations and development.