āļāļĢāļ°āļāļēāļĻāļāļēāļāļāļĩāđāļŦāļĄāļāļāļēāļĒāļļāđāļĨāđāļ§
Principal Accountabilities:
- Overall responsibility for end-to-end customer experiences
- Driving simplification of customer-facing processes and/or user-interfaces
- Tracking, evaluating and reporting on "Customer satisfaction" (NPS Score)
- Ensuring customer-perspective in management in all strategic decisions
Communication :
- Oversee correct implementation of value propositions in sales process
- Ensure understandable customer communication and simplification during onboarding process
- Implement and ensure proactive customer service in all customer service channels (Up-sell/Down-sell, cross-sell)
- Establish routines for collection of customer feedback (in-life and when churn)
- KPI:
- Customer NPS
- Frost & Sullivan "Best Customer Service" Award
- Master Degree in Business Administration or related field
- Fluent ENGLISH & Thai language
- At least 5 years of working experience in the related field
- Excellent in logical thinking, strong in communication and presentation skill
- Proactive, well-organized, good at cross-functional work, fast learner and flexible to any change
- Excellent problem solving skills and negotiating skills
- Good interpersonal and communication skill, both oral and written are required
- Able to work independently as well as be a strong team member
- Disruptive and innovation
- A great commercial mindset - thinking in terms of customer need, pricing strategies, value and return
- Comfortable presenting to prospective clients and acting as the subject matter expert
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļĩāđāļāļģāđāļāđāļ
- 5 āļāļĩ
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āđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļīāļĐāļąāļ
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āļŠāļ§āļąāļŠāļāļīāļāļēāļĢ
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