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• Perform monthly financial closing tasks on certain financial activities/tasks in Asia such as lease accounting, fixed asset accounting, bank reconciliation, etc. Review new or amended lease agreements and maintain integrity of all related data within the lease systems.
• Coordinate with Real Estate team on monitoring the lease renewal status and follow up on overdue deposits.
• Closely work with Store Design team for project costs update and capitalization.
• Assist market GL Manager on month-end closing, such as adjustment journals, depreciation journals, reclass the entries, etc.), balance sheet breakdown preparation and global reporting submission and other daily operation matter.
• Handle basic general enquiries from external parties (e.g. auditor) and business users.
• Support on process harmonization projects, e.g. bot implementation, system updates and UAT testing.
• Able to apply relevant local statutory reporting and accounting standards (e.g. IFRS) required in the preparation process of accounting books (e.g. period-end adjustments, month-end period closing and reporting, reconciliation between General Ledger and Sub-Ledgers).
• Demonstrate understanding in the definition, hierarchy, maintenance and updates of CHANEL's Chart of Accounts.
• Practise CHANEL's internal controls (manual and automated) at transactional level.
• Escalate inappropriate behaviour / activities (e.g. professional / ethical misconduct, non-compliance with policies), if any.
• Use system outputs to meet basic job requirements and apply basic tests for reasonability and accuracy.
• Able to articulate system issues clearly to subject matter experts to ensure solutions can be identified and implemented Comfortable with learning new system tools & Able to adopt technological tools in business processes to meet job requirements.
• Work Experience Minimum 3 years working experience.
• Worked in Shared Service Center is an advantage.
• Experience with Retail company preferred.
• Solid expertise / operational know-how of month end closing processes and understanding of market specificities.
• Experience in operational know-how of all other finance processes are an advantage.
• Proficient in both oral and written English is a must.
• Required Competencies Embrace challenges to develop new skills and take on new responsibilities.
• Learn from personal mistakes and apply learning from experiences.
• Work together with fellow team members toward a common goal.
• Support fellow team members in day-to-day work.
• Build successful relationships across the organization through collaboration, consensus building and interpersonal effectiveness.
• Convey facts and information clearly and accurately.
• Respond to stakeholder concerns promptly and in a professional manner.
• Conduct assessments to address problems. Identify suspicious patterns in financial data and raises relevant issues and concerns with higher level management.
• Demonstrate determination to achieve goals over time and resists pressure to give up until goal has been attained.
• Demonstrate ability to acquire new knowledge and skills to adapt to change.
• Experiment and redefine complex business issues through constant clarification of audience needs and questioning.
• Seek new methods of working that could result in higher productivity even if the outcome is not guaranteed.

ประสบการณ์:

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ประเภทงาน:

งานประจำ

• Support in driving Diversity & Inclusion strategy through learning solutions.
• Assist in driving Learning & Development Strategy aggressively to transform local market learning culture.
• Assist in translating learning materials ensuring contexts alignment and effectiveness for local market to digest.
• Support People Experience Partner to implement the change management of digital learning platform.
• Own digital learning platform driving internal engagement rate and curate/create learning content.
• Curate a monthly LinkedIn contents and monitor the efficiency of the LinkedIn learning tools.
• Organize learning and development - corporate programs including collect nomination lists from managers, manage attendance, and collate evaluation feedback, partnering Business Partners.
• Provide recommendations for learning courses / mentoring, etc in accordance to company policies. Provide recommendations, coach, be a sounding board to employees to refer to career development policy, frameworks, and programs for career development in the organization.
• Coordinate with HRBPs for the implementation of consequences related to performance evaluation results, e.g. Performance Improvement Plans.
• Conduct local market training programs as assigned.
• Maintain the training records conducted as well as training evaluations and attendance listing.
• Responsible for training submission to the Local Development Authorities. Ensure timely submission.
• Collaborate with the Regional to deploy Corporate Academy - Finance, IT, ODHR.
• Ensures all annual training obligations are met such as Occupational Health & Safety.
• Support to facilitate/train for specific in-house learning programs.
• Create learning reporting and tool for ODHR GM.
• Assist in tracking and analysis L&D budget management.
• Accountable for Learning & Development policies.
• Onboarding Experience Facilitate/own onboarding of new hires for all except ELC.
• Welcoming new hires with prepared onboarding kits and an office tour.
• Detailing all new hires' initial tasks and answering any queries.
• Responsible for Day 1- 3 new hire process, 100-day onboarding program, curate relevant content and deliver onboarding briefing and programs for designated employee segment.
• Responsible for the effectiveness of Buddy Program and generate quarterly report for ODHR GM.
• Manage Retail Attachment program ensuring the effectiveness of learning objectives.
• Manage Imagine CHANEL discovery program partnering with different divisions for session arrangement and content review.
• Coordinate with PES - HR operations/Engagement for completing checklist of access set-ups for new hires.
• Responsible for maintaining targets of satisfaction / quality scores on onboarding experience. Evaluate satisfaction results and propose improvements.
• Gathering and filing all paperwork related to new hires, including contracts and non-disclosure agreements.
• Compliance Reinforcement Review/Update employees about all regulatory and legal requirements.
• Responsible to track/follow up internal mandatory policy trainings.
• Key contact points for employees and act as bridge between managers and employees.
• Employee touchpoint for critical and personnel issues: Grievances, performance, mobility, bonus, benefits.
• Ensure employee working conditions according to health and occupational safety standard and law.
• Conduct periodic internal reviews to ensure that compliance procedures are followed.
• Be a main person to review HR policies and regulations.
• Manage Learning & Development policies compromising the blueprint guideline to support local market requirements.
• Academic / Professional Qualifications Bachelor's degree in human resources, Business Administration, or related field required.
• Fluent in English & Thai in writing, speaking, and reading.
• Mature person with strong leadership and organizational skills.
• Strong accountability and a hard-working trait.
• Good knowledge of e-learning platforms and practices.
• Work Experience 3+ years of experience in progressively responsible human resource roles; preferably working in a multinational company.
• Significant experience with effective learning and development methods.
• Having knowledge of Labor laws and other related laws.
• Experience in project management and budgeting.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Perform monthly financial closing tasks on certain financial activities/tasks in Asia such as lease accounting, fixed asset accounting, bank reconciliation, etc.Review new or amended lease agreements and maintain integrity of all related data within the lease systems.
• Coordinate with Real Estate team on monitoring the lease renewal status and follow up on overdue deposits.
• Closely work with Store Design team for project costs update and capitalization.
• Assist market GL Manager on month-end closing, such as adjustment journals, depreciation journals, reclass the entries, etc.), balance sheet breakdown preparation and global reporting submission and other daily operation matter.
• Handle basic general enquiries from external parties (e.g. auditor) and business users.
• Support on process harmonization projects, e.g. bot implementation, system updates and UAT testing.
• Able to apply relevant local statutory reporting and accounting standards (e.g. IFRS) required in the preparation process of accounting books (e.g. period-end adjustments, month-end period closing and reporting, reconciliation between General Ledger and Sub-Ledgers).
• Demonstrate understanding in the definition, hierarchy, maintenance and updates of CHANEL's Chart of Accounts.
• Practise CHANEL's internal controls (manual and automated) at transactional level.
• Escalate inappropriate behaviour / activities (e.g. professional / ethical misconduct, non-compliance with policies), if any.
• Use system outputs to meet basic job requirements and apply basic tests for reasonability and accuracy.
• Able to articulate system issues clearly to subject matter experts to ensure solutions can be identified and implemented Comfortable with learning new system tools & Able to adopt technological tools in business processes to meet job requirements.
• Work ExperienceMinimum 3 years working experience.
• Worked in Shared Service Center is an advantage.
• Experience with Retail company preferred.
• Solid expertise / operational know-how of month end closing processes and understanding of market specificities.
• Experience in operational know-how of all other finance processes are an advantage.
• Proficient in both oral and written English is a must.
• Required CompetenciesEmbrace challenges to develop new skills and take on new responsibilities.
• Learn from personal mistakes and apply learning from experiences.
• Work together with fellow team members toward a common goal.
• Support fellow team members in day-to-day work.
• Build successful relationships across the organization through collaboration, consensus building and interpersonal effectiveness.
• Convey facts and information clearly and accurately.
• Respond to stakeholder concerns promptly and in a professional manner.
• Conduct assessments to address problems. Identify suspicious patterns in financial data and raises relevant issues and concerns with higher level management.
• Demonstrate determination to achieve goals over time and resists pressure to give up until goal has been attained.
• Demonstrate ability to acquire new knowledge and skills to adapt to change.
• Experiment and redefine complex business issues through constant clarification of audience needs and questioning.
• Seek new methods of working that could result in higher productivity even if the outcome is not guaranteed.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Support in driving Diversity & Inclusion strategy through learning solutions.
• Assist in driving Learning & Development Strategy aggressively to transform local market learning culture.
• Assist in translating learning materials ensuring contexts alignment and effectiveness for local market to digest.
• Support People Experience Partner to implement the change management of digital learning platform.
• Own digital learning platform driving internal engagement rate and curate/create learning content.
• Curate a monthly LinkedIn contents and monitor the efficiency of the LinkedIn learning tools.
• Organize learning and development - corporate programs including collect nomination lists from managers, manage attendance, and collate evaluation feedback, partnering Business Partners.
• Provide recommendations for learning courses / mentoring, etc in accordance to company policies. Provide recommendations, coach, be a sounding board to employees to refer to career development policy, frameworks, and programs for career development in the organization.
• Coordinate with HRBPs for the implementation of consequences related to performance evaluation results, e.g. Performance Improvement Plans.
• Conduct local market training programs as assigned.
• Maintain the training records conducted as well as training evaluations and attendance listing.
• Responsible for training submission to the Local Development Authorities. Ensure timely submission.
• Collaborate with the Regional to deploy Corporate Academy - Finance, IT, ODHR.
• Ensures all annual training obligations are met such as Occupational Health & Safety.
• Support to facilitate/train for specific in-house learning programs.
• Create learning reporting and tool for ODHR GM.
• Assist in tracking and analysis L&D budget management.
• Accountable for Learning & Development policies.
• Onboarding ExperienceFacilitate/own onboarding of new hires for all except ELC.
• Welcoming new hires with prepared onboarding kits and an office tour.
• Detailing all new hires' initial tasks and answering any queries.
• Responsible for Day 1- 3 new hire process, 100-day onboarding program, curate relevant content and deliver onboarding briefing and programs for designated employee segment.
• Responsible for the effectiveness of Buddy Program and generate quarterly report for ODHR GM.
• Manage Retail Attachment program ensuring the effectiveness of learning objectives.
• Manage Imagine CHANEL discovery program partnering with different divisions for session arrangement and content review.
• Coordinate with PES - HR operations/Engagement for completing checklist of access set-ups for new hires.
• Responsible for maintaining targets of satisfaction / quality scores on onboarding experience. Evaluate satisfaction results and propose improvements.
• Gathering and filing all paperwork related to new hires, including contracts and non-disclosure agreements.
• Compliance ReinforcementReview/Update employees about all regulatory and legal requirements.
• Responsible to track/follow up internal mandatory policy trainings.
• Key contact points for employees and act as bridge between managers and employees.
• Employee touchpoint for critical and personnel issues: Grievances, performance, mobility, bonus, benefits.
• Ensure employee working conditions according to health and occupational safety standard and law.
• Conduct periodic internal reviews to ensure that compliance procedures are followed.
• Be a main person to review HR policies and regulations.
• Manage Learning & Development policies compromising the blueprint guideline to support local market requirements.
• Academic / Professional QualificationsBachelor's degree in human resources, Business Administration, or related field required.
• Fluent in English & Thai in writing, speaking, and reading.
• Mature person with strong leadership and organizational skills.
• Strong accountability and a hard-working trait.
• Good knowledge of e-learning platforms and practices.
• Work Experience3+ years of experience in progressively responsible human resource roles; preferably working in a multinational company.
• Significant experience with effective learning and development methods.
• Having knowledge of Labor laws and other related laws.
• Experience in project management and budgeting.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Verify physical conditions of the repair items vs information registered on CASS system and document once received from boutiques and DC (both clients' and stocks).
• Diagnose the items thoroughly and take clear photos of the general conditions and areas of requested services.
• Advise FAs on - discrepancies, repair quotations, additional service proposals and Paris repair where applicable.
• Sort out repairs into Paris and Local (internal and external) classifications.
• Prioritize the repairs internally to ensure smooth and efficient repair process.
• Follow-ups on repair status and alert boutiques (FA and ASS) on repair progress/if delays are expected.
• Prepare and issue daily repair items to repairers based on different priorities.
• Administration/Coordination/ CASS updateUpdate additional status/remarks in CASS/GRACE system and repair form where applicable.
• Clearly indicate the status and communicated details with retail team of the respective repair on both CASS form and GRACE system.
• Make delivery/shipping arrangement and update system, email Regional Ops team for repairs to Paris GASD.
• QC, wrapping, system update, generate shipping list and send out repaired items upon completion of repairs.
• Update stock movement transferring to and from respective locations on GRACE and AX.
• Arrange deliveries to return repairs back to respective boutiques in luggage via roller cages.
• Quality control:Control items for export shipment as assigned by product team.
• Work closely with the boutiques and consolidate clients' feedback on product quality concerns and feedback to QC & AS Manager.
• Perform stringent QC on all repaired items before returning to boutiques and DC.
• Disseminate product quality alert to retail team when necessary.
• Recall of products at boutique level (instructions given by Global/Local Quality Manager).
• Qualifications:Bachelor's Degree or above is a plus.
• At least 1 year experience in the relevant field, such as After Sales Service, Customer Support/Associate, Quality Control, Merchandising and Buying.
• Good knowledge for repair part of Fashion items including evaluation.
• Proven experience in project management would be considered a plus.
• Positive attitude with constant innovation and work dynamic.
• Ability to negotiate and resolve conflicts with customers, repairers, and stakeholder management through efficient communication.
• Excellent customer service skills, meticulous with pleasant personality.
• English Skill: Good Communication in spoken/written form (will be considered a plus).
• Computer literate: Proficient in Microsoft Word, Excel, Power Point and Power BI.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Assist in any reporting tools i.e. waiting list request from customers, online payment link, etc.
• Coordinate with Marketing team for any related projects to support.
• Consolidate data to support pre-analysis for Retail Manager and Boutique Managers i.e. sales performance or customer service survey.
• Maintenance Support Consolidation of maintenance related expenses.
• Other administrative support and close work collaboration with the Maintenance Executive.
• Other Boutique Expenses Management Support Support for any purchase requisition/order preparation.
• Approval process follow-up and consolidation among all boutiques.
• Budgeting Support.
• General Reporting & Admin Support Consolidate data or information from Global/Regional/Local requests.
• Update and verify Monthly Organization chart & Headcount reports.
• Coordinate with department store for any required process for new joiner in Boutique i.e. entry card, etc.
• Coordinate with related stakeholders to track or organize any required training within team.
• Teamwork Actively participate in regular meetings to optimize teamwork and initiatives.
• Show drive & initiative to support team members at work when needed.
• Ensure there is a clear and transparent communication with all team members.
• Qualification Minimum bachelor's degree.
• Minimum 2 years of professional experience in retail (luxury fashion is preferred), hospitality or related industries.
• High levels of computer literacy especially in Excel.
• Have experience in administrative work and report tracking.
• Good command in Thai and English.
• Pleasant and dynamic personality with a can-do attitude.
• Detail oriented with strong problem-solving skills.
• Able to work under pressure and deadlines.
• Able to withstand retail working hours and work on weekends and public holidays.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ประสบการณ์:

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ประเภทงาน:

งานประจำ

• Provide support to Fashion Advisors to provide appropriate After Sales advice to clients, especially for more complex cases.
• Work with Fashion Advisors to ensure close follow up for all after sales cases and provide prompt and regular updates (eg technical aspects) to clients.
• Provide technical after sales advice to clients in the boutique as necessary.
• Improve After Sales Process & Elevate Know-how in Boutique Coach Fashion Advisors on initial product diagnosis, and to differentiate between repair and care services.
• Guide Fashion Advisors to ensure details & services are updated correctly in the Customer After Sales Services (CASS) system with the correct estimate quotation.
• Guide Fashion Advisors as needed to perform the "authentication" quick check on all products received.
• Collaborate closely with Repair Centre on Customer After Sales Services (CASS) follow up and repair/care status.
• Promote the right "After Sales" mindset and culture in Boutique Work with Boutique Management to support Fashion advisors to elevate the After-Sales experience for their respective clients.
• Collaborate with Boutique Client Engagement Expert on loyalizing After Sales Clients through instilling confidence and the right mindset in engaging After Sales Clients.
• Assist in Customer After Sales Services (CASS) user trainings at boutiques and attend morning briefings to share Quality and After Sales topics.
• Others Administration/Coordination/ After Sales Services (CASS) update: Update additional status/remarks in After Sales Services (CASS) system and repair form where applicable.
• Indicate clearly the status/conversation with clients of the repair on both After Sales Services (CASS) /repair form and communicate to Repair Centre on the needs of clients.
• Validate Client contact details in the system (eg email, phone number, mode of communication).
• Quality control: Work closely with the boutiques and consolidate clients' feedback on product quality concerns and feedback to Manager.
• Disseminate product quality alert to retail team when necessary.
• Reports: Track Commercial decisions and reasons and work with Boutique Management and Manager on actions plans to address issues and gaps.
• Repair & Care Stock Maintenance: Maintain clients' repair and care inventory and perform stock-take exercise in boutiques on a weekly basis.
• Work with Fashion Advisors to contact and remind clients on collection of items.
• Qualifications Minimum 3 years of relevant experience in after sales and/or product quality control field.
• Good command in Computer Skills (Emails, Excel and other MS Offices).
• Excellent communication (Thai and English) and interpersonal skills.
• Possess a collaborative and team spirit nature with a client centric mindset.
• Pleasant disposition and personality.
• Highly adaptable to a fast-paced and dynamic environment.
• Able to work Boutique Operating hours including weekend and Public Holiday.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Work with the Boutique team to achieve the monthly Timepieces & Fine Jewelry targets Provide qualitative feedbacks regularly to Boutique Manager and Product Manager on collection performance and product quality issue.
• Work with Boutique Manager and Product Manager to push challenging items and share with team and/or by liaising with merchandising team or boutique management to increase focus and visibility.
• Uphold Ready-to-wear environment Partner with boutique Visual Merchandiser team on l ...
• Proactive in working with merchandising team on mid /season end stock consolidation.
• Advise Assistant Boutique Manager to ensure tidiness on Timepieces & Fine Jewelry area at all-time both front and back of house in order to increase visibility.
• Coordinate with stock team on stock requests and proactive in sharing stock or offer transfers between boutiques.
• Assist the Fashion Advisors to present the collection to customers with a special focus on technical knowledge.
• Client Understanding & Customer Service Be our brand ambassador and transmit our brand values and culture to clients.
• Develop strong, lasting relationships with clients and build emotional connections with them.
• Ensure all Customer service and after-sales requests are handled according to guidelines.
• Training Conduct in-store flash training and information update for new launches.
• Coach, share and demonstrate market knowledge in fashion, watches & fine jewelry to team.
• Orientate new staff on Timepieces & Fine Jewelry category.
• Qualifications Minimum 3 years of sales experience (Luxury Retail background a plus).
• Experience working with international Watch & Fine Jewelry brands.
• Experience of handling high profile clientele.
• Strong knowledge of Watch & Fine Jewelry collections (including technical knowledge) including Basic Alteration skills.
• Knowledge of Watch & Fine Jewelry competition environment & trends.
• Well Groomed - High level of Sophistication & Refinement.
• Excellent communication skills (Thai + English).
• Able to withstand retail working hours and work on weekends and public holidays.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Deliver exceptional Customer Service to customers in line with CHANEL standards.
• Ensure all Customer service and after-sales requests are handled according to guidelines.
• Build long term relationship with customer on professional manner.
• Image & Merchandising Ensure own grooming is in line with the CHANEL image.
• Maintain window and boutique displays to reflect the essence of the seasonal collection.
• Work with Visual Merchandiser to ensure front of house merchandise are arranged in accordance to CHANEL display guidelines.
• Sales Achievement Strive to achieve sales targets without compromising service excellence.
• Track sales on a daily/weekly/monthly basis to ensure own targets are met.
• Monitor quota on all categories of product before closing the sales with client.
• Operations Adhere and carefully follow the Boutique Operations Manual.
• Follow procedures to prevent theft / fraud in the boutique and prevent security breaches.
• Ensure assigned tasks by the immediate Supervisor are completed timely and orderly, e.g. stock-take accuracy, stock preparation, monthly stock counting, stock arrangement, cleanliness of back of house, After Sales process.
• Teamwork Actively participate in regular meetings to optimize teamwork and initiatives (morning briefings, monthly meetings, training).
• Share knowledge, market intelligence and information with team members to help build a high-performance team.
• Show drive & initiative to support team members at work when needed.
• Ensure there is a clear and transparent communication with all team members.
• Academic / Professional Qualifications Minimum Bachelor degree (any field) Work Experience Minimum 2 years of retail experience (preferable) especially in luxury fashion is a plus or minimum 2 years of service industries Required Competencies Passionate about Fashion.
• Highly motivated and fast-learner.
• Excellent customer service and selling skills with natural gesture.
• Well groomed, with a pleasant and dynamic personality.
• Good interpersonal and communication skills.
• Good team player.
• Disciplined and honest.
• Able to withstand retail working hours and work on weekends and public holidays.
• Key Interactions: Internal Fashion HQ.
• Warehouse team.
• Trainer.
• External Customers.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Be responsible for receiving and transferring stocks and repair items to-from Warehouse in an organized & timely manner.
• Reporting all defective goods in the Boutique location and liaison with Boutique Team.
• To maintain items in the stock room, ensure they are kept in a safe, clean and organized manner.
• To ensure the efficient and accurate price-tagging of merchandise is done.
• To participate in the daily & monthly stock takes in the Boutique. Check and verify stock discrepancies.
• Maintain accurate record of Boutique inventory.
• Packaging/Wrapping Able to wrap all items once the sales is closed by Fashion Advisor.
• Maintain clean and orderly the wrapping area at all times.
• Train new comers on packaging, stock and wrapping guidelines.
• Transfer & Reservation of Merchandise Check and pack merchandise identified for overseas stock transfers.
• Work with the Supervisor and Fashion Advisors to monitor and clear item reservations efficiently.
• After Sales System & Admin Work Check After Sales System to update repair item status together with Fashion Advisor.
• Provide administrative support whenever necessary.
• Answer all telephone calls in the absence of Fashion Advisor and Cashier.
• To assist on the sales floor whenever necessary.
• Teamwork Actively participate in regular meetings to optimize teamwork and problem solving initiatives (morning briefings, monthly meetings).
• Train new comers on After Sales System and wrapping guidelines.
• Qualifications Minimum High School Diploma Degree.
• Minimum 2 years of working experience in stock management in a fashion retail environment.
• Able to work in an organized manner with good prioritization skills.
• Meticulous and detail oriented.
• Able to work independently to support the sales team within a fast paced environment.
• Disciplined and honest.
• Understand English is a plus.
• Have basic computer skill especially MS Excel.
• Able to withstand retail working hours and work on weekends and public holidays.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Inspire and bring out the best in your clients.
• Learn more to nourish a beauty culture.
• Be part of a collaborative and inclusive team.
• Demonstrate your passion and knowledge in Fragrance, Makeup or Skincare.
• Develop strong, lasting relationships with clients.
• You are energized by Working in a highly collaborative and fast-paced environment.
• Fostering meaningful client experience.
• Achieving targets.
• Learning about new trends and innovation in the world of Beauty.
• Self-development and opportunities to learn.
• What you can bring to the team Excellent communication and relationship building skills.
• Passion for Fragrance, Makeup or Skincare.
• Fast-paced and collaborative working style.
• Creativity in your ways of working.
• Knowledge of beauty trends.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ประสบการณ์:

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ประเภทงาน:

งานประจำ

• Communicates the importance of image to the boutique team, and sets a good example.
• Swiftly spots and effectively corrects and explains to the boutique team on lapses of images to prevent future recurrences.
• Conducts or appoint senior boutique staff members to conduct daily checks to ensure that window and in-boutique displays consistently reflect the essence of the seasonal line and are in accordance with the Chanel image.
• Ensures or appoints senior boutique staff members to ensure that the boutique environment is always in optimum condition from cleanliness to maintenance of furniture, fixtures and décor including the professional image of team members.
• Manage and inspire the Boutique team Manages and inspires Fashion Advisors by being a role model, taking a close interest in his/her direct reports' well-being, and actively participating in their professional development.
• Formulates performance management objectives and appraises the Fashion Advisors, with frequent informal interactions to identify individual strengths and/or weaknesses and develop action plans to build individual strengths and/or address individual needs.
• Deftly adapts management and communication styles in dealing with different boutique team members to achieve maximum results. Acts differently as mentor, coach, counselor depending on circumstances.
• Partners with Training team and Field Trainers by following up after training sessions with team members to ensure proficiency in product knowledge and sales techniques.
• Build a Client-centric Boutique team Supports the team in developing and executing a client-centric culture among the boutique team that emphasizes on client engagement and on building long lasting relationships with them.
• Sets high standards in all aspects of customer service and motivates the boutique team to achieve these standards via: Effective handling of feedback.
• Adhering to exchange and return guidelines.
• Capturing and keeping up-to-date data of each client.
• Assists in inculcating a positive mindset towards returns and exchanges. Understands in general the customer's needs and expectations, and drives the boutique team members to fulfill these needs and expectations.
• Properly manage Merchandise & Inventory Directs or appoints senior boutique team members to direct daily opening and closing inventory count to ensure no inventory losses. Discrepancies, if they arise, must be reported in a timely manner as determined by the Retail Operation Manager.
• Supervises the Back of House team to ensure that the Back of House is neat, and that stocks are managed efficiently to facilitate Front of House activities.
• Conducts or appoints senior boutique team member to conduct regular cycle count of inventories; personally, conducts the annual full inventory count.
• Adheres to Company guidelines to ensure that proper controls are instituted to prevent stock losses, pilferage, or damage. Monitor and perform spot checks to ensure that these controls are being followed.
• Effectively manage day-to-day Operations Rotates with the Supervisors on shift (including weekends and public holidays) to ensure adequate supervision of boutique team on the floor.
• Designs and reviews roster to maximize staff strength in accordance to traffic demands and trading patterns.
• Ensures all operational procedures regarding sales, transfers, stock adjustments and all policies are followed.
• Ensures daily sales and appropriate paperwork is accurately completed.
• Ensures daily and monthly sales targets are achieved for the store.
• Provides qualitative information on customer trends / demands, competitor activity and merchandise movement to Fashion Management on a regular basis.
• Attends to all day-to-day Operations issues promptly and astutely, seeking direction and guidance from the GM Fashion as needed.
• Qualifications Minimum 3-year experience in managing a team of no less than 10 members.
• Fluent in English and Thai, Mandarin a plus.
• Knowledge of Store operations management.
• Experience in Luxury Fashion is a strong advantage.
• Effectively manage day-to-day Operations.
• Leadership and Management skill.
• Passion for luxury fashion, strive for excellence and eye for details.
• Good analytical skills.
• Able to understand and synthesize business and market intelligence.
• Develop clear and challenging but achievable goals and maintain commitment to goals even in difficult situations.
• Able to withstand retail working hours and work on weekends and public holidays.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Power BI, Database Administration, Thai, English

ประเภทงาน:

งานประจำ

• ELF925 is currently looking for a well-rounded Developer in Qlik Sense/Power BI excited at creating data models, optimizing them, and making reports using them.
• The job will consist in developing and maintaining reports, visualizations, and dashboards from a relatively large data model inside the world of jewelry using Qlik Sense and Power BI..
• Role.
• Design, develop, implement, and maintain business intelligence solutions using Qlik Sense/Power BI.
• Design a data model and automate the data flow dashboard.
• Create and deploy Qlik load scripts to build and populate the data model(s) and associated QVDs.
• Integrate reporting components from multiple data sources and ensure data accuracy.
• Enhancing users' ability to monitor, measure, analyze, and extract relevant insights from different datasets while displaying information in an interactive, intuitive, and visual way by creating and designing relevant dashboards.
• Develop and maintain Qlik/Power BI applications and datasets by evaluating user needs, analyzing requirements, and developing software systems.
• Providing technical support and troubleshooting issues as needed..
• Thai Nationality only.
• At least 1-2 years experience as a Business Intelligence Developer.
• Demonstrated ability to develop advanced SQL solutions to fully automate data-driven dashboards, reports, and workflows.
• Ability to make the efficient design of data model in Qlik/Power BI.
• Experience developing and architecting Qlik/Power BI Solutions.
• Experience in data analysis, troubleshooting, etc., by writing SQL statements and stored procedures.
• Strong knowledge of SQL development / Complex SQL queries.
• Knowledge of QMC is a plus.
• Knowledge of Heroku, Bitbucket, and/or SourceTree is a plus.
• Good command of both written and spoken English.
• Self-Motivation, Self-Learning, and Problem Solving Skill.
• Positive Thinking and Attitude. Good teamwork/collaboration skills.
• Enthusiastic and enjoys challenging situations.
• Capable of troubleshooting reports and query issues.

ประสบการณ์:

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ประเภทงาน:

งานประจำ

• Identify, greet and welcome all clients entering the boutique with a warm, genuine and friendly smile.
• Able to direct all clients in the boutique accordingly as well as guarantee that each client will have an exceptional experience.
• Act as a host/hostess for clients with a clear imperative to offer superior service to clients to enhance their visit.
• Ask for the customer name, purpose of the visit, and write down a small description identifying the customers' needs.
• Act as the liaison between the customer and the boutique team: knowing and keeping record of daily customer appointments, daily boutique roster, etc.
• Coordinate traffic flow during high volume times: in charge of queue management system.
• Clearly, confidently and articulately communicate with clients on a daily basis.
• Foster the development of clients' emotional connection to CHANEL.
• Knowledgeable of all CHANEL products and company policies, including after-sales, credit notes, exchange and customer service.
• Remain up-to-date on all CHANEL collections.
• Qualifications Minimum Bachelor's Degree.
• Minimum 2 years of retail experience in customer service.
• Strong interpersonal and communication skills.
• Team player.
• Well-groomed, with a pleasant and dynamic personality.
• Excellent customer service and client centric mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Fluent English and Thai, Mandarin is a plus.
• Able to withstand retail working hours and work on weekends and public holidays.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Act as a Brand ambassador on the boutique floor and beyond.
• Provide direction and drive your team to fulfill your boutique's mission and objectives.
• Grow and inspire boutique team to surpass the expectations of clients.
• Work with Retail Manager and Head Office to build a client-centric boutique culture.
• You are energized by Inspiring and Leading a team Provide direction and drive boutique team to be motivated and understand Chanel vision and mission.
• Work with Retail Manager and/or Fashion General Manager to define the overall goals and directions in boutique to drive performance to align with Chanel standard.
• Grow and develop boutique team members to identify individual development plans.
• Communicate regularly to the boutique team to inspire them and reinforce on any boutique performance or business updates.
• Define and adjust manpower needs. Work closely with Retail Manager and HR in recruitment process to retain and develop talents.
• Building a Client-centric Boutique team Grow and inspire boutique team to surpass the expectations of clients and to develop a Client-centric culture.
• Ensure that Customer Experience Management (CEM) data on each customer is captured accurately and up-to-date for any client engagement analysis.
• Leading Boutique Operations Work with Retail Manager and/or Fashion General Manager on sales targets. Drive sales on a daily / weekly / monthly basis with the team, analyze variance against sales targets and take appropriate actions to achieve sales target.
• Foster close partnerships with other divisions to achieve business objectives in an area of Customer Experience Management or Merchandise & Inventory management.
• Upholding the image of the brand Act as a Brand ambassador on the boutique floor and beyond.
• Ensure window and in-boutique displays consistently reflect the essence of the seasonal line and are in accordance with the Chanel image.
• Provide innovative suggestions to ensure VM in the boutique are executed well.
• Qualification Requirements Minimum of 5-7 years of management role in retail.
• Experience in Luxury Fashion is a strong advantage.
• Excellent communication, able to adapt communication style to suit with different audiences.
• Fluent in Thai and English.
• Experience in people management with a team of at least 20 or more is a strong plus.
• Able to understand and synthesize business and market intelligence.
• Strong analytical with decision-making skills.
• Well groomed, with a pleasant and dynamic personality.
• Passion for luxury fashion, strive for excellence and eye for details.
• Able to withstand retail working hours and work on weekends and public holidays.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Share brand vision and culture, blend it into story-telling and client experience. motivate and inspire the POS team to reinforce the Chanel Difference.
• Uphold the image of the brand (VM Merchandising and Grooming).
• Lead a scaled team to achieve sales targets and support performance of individuals to meet KPIs.
• Participate in Beauty Advisors recruitment and performance reviews.
• Partner with learning team to coach and develop team. Nurture talent for pipeline building.
• Ensure operational procedures according to guidelines and optimize in-store operational efficiency including inventory management.
• Deliver excellent and unique client experience, retain and grow client loyalty.
• Provide Market Intelligence and trends in the Luxury Cosmetics Retail industry.
• You are energized by Opportunities to be influence business strategies by sharing observations of competition, business trends and client insights.
• Identifying business opportunities and develop business initiatives in line with the brand vision and strategy.
• Leading with professional coaching partners in enhancing team performance and development.
• Being the CHANEL Ambassador by ensuring brand image, service and client experience in store.
• What you can bring to the team Strategic and entrepreneurial thinking to drive business results with holistic planning.
• Excellent leadership skills to drive execution, collaboration, partnership and client experience.
• Role model coaching mindset and behavior in empowering and developing team to perform.
• High sense of curiosity, agility, self-motivation and continuous learning spirits.
• Appreciation for art, luxury and beauty.
• Qualification Requirements Minimum of 3 years of management role in luxury beauty retail.
• Experience in people management with a team of at least 3 or more is a strong plus.
• Good communication, able to adapt communication style to suit with different audiences.
• Collaborative, partnering and influencing skills.
• Coaching ability to develop and empower people.
• Strong client experience mindset.
• Well groomed, with a pleasant and dynamic personality.
• Able to withstand retail working hours and work on weekends and public holidays.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.