เงื่อนไขการค้นหา

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• Daily Front Office procedures; assigning guests rooms, sending flowers and fruit baskets, printing and sending of welcome letters, communication with the guests, handling guests complaints,.
• Supporting of Front Office operations, assistance to MOD (Manager on Duty) in handli ...
• Operation of Check-in and accommodating the guests and Cashier operations: posting room and F&B outlets charges, settling the bill, everyday communication with Accounts department regarding corporate guests bills and methods of payment.
• Guest Relations Agent.
• Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field.
• Previous experience in Guest Relations, Front Office, Concierge, or a similar guest-facing role in a luxury hotel is preferred.
• Excellent command of English, both written and spoken.
• Strong knowledge of Front Office operations, including check-in/check-out, room assignment, cashiering, billing, payment methods, and guest account handling.
• Excellent knowledge of hotel products and services, including room categories, rates, facilities, restaurants, promotions, spa, and sister properties.
• Strong guest service and communication skills, with the ability to interact confidently and professionally with VIPs, corporate guests, and international travelers.
• Strong problem-solving and complaint-handling skills, with the ability to remain calm and professional under pressure.
• Strong attention to detail, particularly in guest preferences, billing, room assignments, special requests, and VIP arrangements.
• Good organizational and time-management skills, with the ability to manage multiple guest requests and operational tasks simultaneously.
• Computer literate and familiar with PMS, Front Office systems, POS, and basic MS Office applications.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ทักษะ:

Outgoing Personality, Public Relations

ประเภทงาน:

งานประจำ

• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels property.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Avani+ at all times.
• Process all guest check-ins, check-outs, room assignments, and room change/late chec ...
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Avani+ experience.
• To develop a close and harmonious working relationship with all hotel departments.
• To attend hotel events, daily shift briefings and training to improve professional skills.
• Secure payment by activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.
• Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation.
• Speak using clear and professional language, answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships, support team to reach common goals, listen and respond appropriately to the concerns of team members.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ทักษะ:

Public Relations, English, Thai

ประเภทงาน:

งานประจำ

• Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
• Four Seasons Hotel and Private Residences Bangkok are located along the Chao Phraya River, one of the world's most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.
• Residences - Recreational Facilities Attendant.
• At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.
• Our family members are masters at their crafts - a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
• About Four Seasons Hotel and Private Residences Bangkok Chao Phraya.
• Located along the Chao Phraya River, one of the world's most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences.
• Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travellers.
• About Four Seasons.
• Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 109 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
• As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.
• What You Will Be Responsible For.
• The Four Seasons Private Residences Bangkok at Chao Phraya is looking for a Recreational Facilities Attendant who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Recreational Facilities Attendant will have the opportunity to shape the resident experience by providing exceptional knowledge and service. This position reports to the Recreational Facilities supervisor.
• JOB FUNCTIONS.
• The Recreational Facilities Attendant will respond to a wide variety of Residence owner, resident and guest requests by accurately assessing and responding to the owners, residents or their guests' needs, then adding personal recommendations and touches to achieve maximum customer satisfaction.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle requests for owners.
• Describe and ensure quality of all food and drink items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience throughout the day and evening.
• Ensure the cleanliness of the areas is up to standard at all times.
• Candidates must have a firm knowledge of the local market and speak Thai as well as being fluent in English. Must have the right to work in Thailand.
• Preferred Qualifications and Skills.
• Candidates must be able to speak and write both English and Thai. Knowledge of foreign languages is advantageous. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
• Visa sponsorship is not available for the role. Only successful candidates will be contacted.
• What You Will Bring.
• Candidates with a passion for excellence, knowledge in food & beverage and customer service are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Candidate should hold valid work authorization for Thailand.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.
• What to expect: You will.
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Teamwork, Opera, English, Thai

ประเภทงาน:

งานประจำ

• Greet and escort guests promptly to their rooms.
• eloquently suggesting appropriate.
• personalized recommendations of the property based on the distinctness of the guest and their visit.
• according to ORB Standard.
• Provide check-in and check-out services for guests in a professional manner.
• Provide guests with a quality room orientation.
• Perform professional lobby patrol duties.
• Provide quality service.
• with colleagues.
• to all guests by responding to their requests promptly.
• efficiently.
• and courteously at all time.
• Handle cash drawer properly as outlined in the ORB controller's manual.
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
• Communicate clearly with the Night Auditor and Accounts Department.
• including accurately posting transactions and maintaining paperwork according to standard.
• Demonstrate teamwork by cooperating with and assisting colleagues as needed.
• Address special guest preferences recorded in guest history profiles.
• ensure any learned preferences are properly recorded in accordance with ORB SMS standards.
• Stay current with developments and procedures in the hotel by attending daily front office briefings and reviewing the front office communications board regularly.
• THAI nationality only.
• Have been in the relevant working experience for the minimum of 2-4 years in luxury 5 star hotel/resort.
• Dynamic.
• hardworking.
• possess the great service mind.
• Good command of English both written and spoken.
• Familiar with Opera system.
• Bachelor.

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Sets up bar on time before service and according to standards including but not limited to: checking to see that fresh fruit juices.
• cream.
• cocktail napkins/coaster.
• glassware.
• stirrer.
• mixer and all other bar materials are in adequate supply for the day's business. Prepares fresh garnish as per specifications.
• Is observant and pro-active in maintaining the table/bar counter clean and glasses replenished.
• Checks bar stock and prepare orders for replenishing of supplies.
• Knows all beverage recipes and prepares all drink orders accordingly.
• Uses jigger at all times for proper measurement.
• Thoroughly familiar with the complete beverage selection including wines and cocktails and its standard glassware.
• If on shift as opening Bar Attendant.
• is responsible for checking the delivery against bar requisitions and also checks the stock in the bar to ascertain that both are correct and reports any discrepancies to his/her direct supervisor.
• The "Closing shift Bar Attendant" is responsible for requesting beverage.
• fruit.
• cocktail stirrer etc.
• so that the bar is adequately stocked with necessary materials for the next day's business.
• All "closing shift" Bar Attendants will make sure.
• that all stocks are cleared and all drawers locked.
• Thai nationality ONLY.
• Have produce knowledge about food and beverage and service skills in great service restaurant.
• Dynamic.
• observant and proactive with the strive to exceed guest expectation.
• Able to communicate both in Thai and in English.
• Friendly and service oriented.
• Bachelor.

ประเภทงาน:

งานประจำ

• To support and assist daily bar operations to consistently deliver high-quality beverage service in accordance with established standards.
• while ensuring guest satisfaction and maintaining a professional and efficient working environment.
• Bachelor's degree in Hospitality Food & Beverage or a related field is preferred.
• Experience in beverage preparation cocktails and mocktails.
• Knowledge of food safety and hygiene standards.
• Good communication and interpersonal skills.
• Ability to work outdoors and under pressure.
• Flexible to work shifts including weekends and public holidays.
• Able to work at the bar and prepare and serve beverages according to established standards.
• Bachelor.
• 1-2.

ทักษะ:

Outgoing Personality, English

ประเภทงาน:

งานประจำ

• The Assistant Manager.
• Guest Relations (Amari Host) is a warm and uplifting destination host. The position makes the guests' stay more convenient.
• relaxing and enjoyable by actively engaging the hotel guests to enhance their experience of the hotel's services and products and by providing pertinent destination information and arrangements. The Assistant Manager.
• Guest Relations (Amari Host)'s goal is to be the guests' first point of contact for a majority of their interactions.
• The Assistant Manager.
• Guest Relations (Amari Host) displays an outgoing personality with an excellent command of English.
• is well-groomed and wears a specially designed uniform distinct from those of the other FO Team Members to be easily recognisable as well to reflect the sense of the destination through.
• patterns.
• cuttings and colours. The Assistant Manager.
• Guest Relations (Amari Host) is primarily based at the Hotel Lobby but is also frequently seen walking the property and outlets engaging and receiving feedbacks from guests.
• Bachelor degree in Hospitality Management.
• Business Administration or related fields.
• Minimum of 3 years' experience with advanced work-related and supervisory front office experience in a 4- or 5-star hotel (preferably in a 5-star hotel).
• Bachelor.

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Sociable, you know how to build relationships with our customers and establish trust.
• Helpful and a good listener, thanks to you our customers will have nothing but solutions.
• Multilingual, you are fluent in at least two languages and at ease with international customers.
• You will.
• Welcome and inform customers, personalizing customer relations.
• Ensure baggage handling for arriving and departing customers.
• Promote accessibility to the arrival/departure area.
• Carry out certain reception tasks requiring travel.
• Assist the Reception and/or Meetings & Events team in setting up meeting rooms.
• Assist the Lodging team with certain tasks.
• Contribute to access control and security of goods and people.
• Guarantee the quality of services, compliance with Club Med health and safety rules, and maintenance of the property.
• Know and apply health and safety standards and all emergency and evacuation procedures, and inform customers accordingly.
• Respect Club Med's attitudes, behavior, presentation, work environment and internal procedures.
• By becoming a G.O Baggage Handler, you'll be able to take advantage of Club Med's infrastructure and activities. If you feel like it, you can even get up on stage to show off your talents!.
• So don't wait any longer to pack your bags!.
• All our positions are open to people with disabilities.

ทักษะ:

Outgoing Personality, Mandarin, English, French, Thai

ประเภทงาน:

งานประจำ

• Warmly welcome guests upon arrival, assist with check-in procedures, and provide resort information.
• Proactively anticipate guest needs and offer assistance with luggage, transfers, and general inquiries.
• Handle guest requests and complaints efficiently and professionally, escalating issues to management when necessary.
• Provide detailed information about resort facilities, activities, excursions, and dining options.
• Maintain a high standard of cleanliness and organization in the welcome and lobby areas.
• Assist with guest departure procedures, including check-out and farewell.
• Collaborate effectively with other departments (e.g., F&B, Accommodation, Sports) to ensure seamless guest service.
• Actively participate in Club Med entertainment and activities when required, embodying the G.O. spirit.
• Adhere to all Club Med policies and procedures, including health and safety regulations.
• Job Qualifications.
• Previous experience in hospitality, customer service, or a guest-facing role, preferably in a resort or hotel environment.
• Excellent interpersonal and communication skills with a friendly and outgoing personality.
• Ability to work effectively in a multicultural team and adapt to a dynamic resort environment.
• Strong problem-solving skills and a proactive approach to guest satisfaction.
• Proficiency in English is essential; knowledge of additional languages (e.g., French, Thai, Mandarin) is highly advantageous.
• Ability to stand for extended periods and perform light physical tasks.
• A passion for travel, culture, and delivering exceptional guest experiences.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

ทักษะ:

Data Entry, English

ประเภทงาน:

งานประจำ

• Handle incoming reservation inquiries via phone, email, and online channels in a courteous and professional manner.
• Assist guests with booking room, F&B reservations & room service order taking, including providing information on room types & outlets, rates, and availability.
• Process reservation requests accurately and efficiently in the hotel's reservation system.
• Respond promptly to guest inquiries, special requests, and concerns, and provide appropriate solutions or recommendations.
• Coordinate with other departments within the hotel, such as housekeeping and front desk, to ensure smooth check-ins and check-outs for guests.
• Upsell hotel amenities, packages, and special offers to maximize revenue and enhance the guest experience.
• Maintain up-to-date knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.
• Handle any reservation modifications, cancellations, or special requests according to hotel policies and procedures.
• Assist with administrative tasks related to reservations, such as filing, data entry, and generating reports.
• Collaborate with the reservations manager and other team members to continuously improve reservation processes and guest satisfaction.
• In the absence of an operator (call center) team members, handle the tasks required for as an operator.
• Excellent English communication and interpersonal skills.
• Strong attention to detail and ability to accurately enter data into reservation systems.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
• Positive attitude and willingness to go above and beyond to ensure guest satisfaction.

ทักษะ:

Enthusiastic

ประเภทงาน:

งานประจำ

• Invite pre-determined qualified customers to attend a Wyndham presentation.
• Deal with all customer queries - face to face and on the phone.
• Keep product and brand knowledge up to date.
• Specify terms and conditions of bookings.
• Be professional in nature; be approachable while meeting booth quotas.
• Deliver required number of qualified tours to the sales site.
• Provide excellent customer service to all guests.
• Turn a negative response into opportunities which can be capitalised on.
• Represent the Company in an ethical, moral and professional manner.
• Display a high level of loyalty and self-discipline and high integrity.
• Sales and Marketing experiences.
• Excellent customer service and selling skills.
• Flexibility to changing products, targets, markets and customer preferences.
• Strong values of customer service and integrity.
• Positive, enthusiastic and outgoing attitude.
• Excellent communication and listening skills.
• Ability to work independently and contribute as a team player.
• Presents oneself as a professional role model.
• Grow your career your way with exciting learning and development opportunities.
• Explore the world for less with exclusive global hotel discounts.
• Be recognized and celebrated through our engaging Reward & Recognition programs.
• Generous leave benefits, including annual leave, birthday leave, and public holidays.
• Enjoy a complimentary 2 night stay.
• Two days off every week.
• Group insurance (OPD/IPD) and social security.
• Provident Fund Program.
• Annual salary review and increment.
• Company provided associate uniform.
• Attractive monthly incentives.
• Where Memories Start with You.
• Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

ทักษะ:

Pleasant Personality, English

ประเภทงาน:

งานประจำ

• The Suite Host reports directly to the Assistant Housekeeper supported by the Executive.
• Housekeeper.
• He/She is assisted by a Suite Attendant.
• Department.
• Housekeeping.
• Employment Type.
• Fixed Term Contract.
• Thailand - CTI.
• Workplace type.
• Onsite.
• Reporting To.
• Asst Housekeeper.
• Have full and comprehensive knowledge of all ship facilities and services.
• Be a continual source of assistance and information to all our guests.
• Maintain a high level of communication and provide feedback to the Asst. Housekeeper.
• Be fully knowledgeable of in suite service, amenities, functions and systems.
• Prepare the guest suite according to the guest preference and Company standards.
• Familiarize the guests with all safety aspects and suite features upon arrival.
• Create a memorable stay for the guests and follow up on all guest requests promptly.
• Report any guest related concerns immediately to the Asst. Housekeeper.
• Report for work on time and attend daily briefings.
• Perform linen changes as per company standard.
• Overall responsibility for the cleanliness, turn down service and appearance of all assigned suites.
• Maintain all guest preference set ups in the suite and take primary responsibility of all living and sleeping areas of the suite.
• Supervise assigned attendant in cleanliness of bathrooms and balconies.
• Perform extra duties as scheduled.
• Control and safeguard all equipment and items used.
• All suite services to be delivered to company standards.
• Inspection form, standard set-up manuals and inspections performed by the Executive housekeeper or Assistant Housekeepers.
• Pick-up and Delivery of laundry/dry cleaning for the suites.
• Replenish the fruit plate daily as well as stocking the in-suite fridges and ensure glassware is always stocked and clean as per company standard.
• Maintain flowers/Plants in all suites by refreshing and watering them regularly.
• Provide shoeshine services upon request.
• Assist with bookings and reservation for restaurants, SPA, shore excursions as required.
• Assist and support the Attendant in all in suite service to ensure he/she succeeds.
• Record and update the Assistant Housekeeper, updating guest history files on daily basis.
• End of contract cleaning procedures for suites to be followed and completed prior to the sign off date, together with the Attendant.
• Follow all PH policies and procedures and to perform PH standards of cleaning in all lockers, corridors and pantries.
• Use the correct cleaning chemicals; supplies and Personal Protective Equipment required to perform your duties as a Suite Host/Hostess.
• Perform evening watch and long watch duties as scheduled throughout each cruise.
• Perform any additional cleaning tasks required by the Executive Housekeeper and Assistant Housekeeper.
• Follow the Name Recognition program as set out by the company.
• Perform extra duties as required by the company such as Guest Welcome Back or Crew acknowledgement events as set out by voyage demands.
• Report all maintenance issues in your suites and working areas as soon as you notice or are made aware of them.
• Assist Housekeeping Management with training of new personnel.
• To be familiar with and execute the Seabourn HESS-MS appropriate to their position.
• A National Vocational Qualification.
• Alternatively, equivalent Qualification in Housekeeping would be preferred. Strong command of the English language combined with good written skills. Basic Computer knowledge.
• At least two years full-time experience as a Room Attendant in a four/five star Hotel or establishment, accommodating an international clientele and guest interaction.
• Working experience with an extensive cleaning program.
• Uphold Seabourn grooming and uniform standard.
• Anticipate the guest needs by creating positive Seabourn moments as appropriate.
• Ensure Guest requests and needs are handled promptly as per Seabourn standards and procedures.
• Handle Guest complaints professionally and promptly.
• Improve the Guest experience by delivering prompt and efficient service and creating Seabourn moments.
• To be knowledgeable of the USPH and other international Public Health rules and regulations by participating in the company's Basic Food Hygiene course every 2 years and achieving a Minimum of 80% pass.
• Basic knowledge hygiene.
• Ability to work in a team that is focused on exceeding guest expectations.
• Pleasant personality for dealing with guests, fluent in English and conversational in one more international foreign language.
• Physical Demands & Travel.
• For the safety of yourself and others on board certain physical abilities shall be maintained. Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift. Must maintain physical fitness to perform tasks associated with job.
• Travel.
• Passport - valid for a minimum of 6 month.
• Flag state issued seaman book.
• General flag state or flag state approved marine fitness medical United States C1/D visa.
• English Marlin test at minimal score of 80%.
• Pre-employment medical examination.
• Working on a cruise ship is very different from any land-based occupation. Working hours are longer and work is more intense due to the constant demand of the guests. You have to be very flexible in your working hours, which on occasion might have to be changed due to unforeseen circumstances. The Maritime Labour Convention of 2006 however strictly regulates these. Apart from the working hours there are strict rules which all members of the ship's company need to adhere to as stipulated by the Master's standing orders. You work in close proximity with your fellow crewmembers and therefore respect among all is essential.
• About Seabourn.
• At Seabourn, we are passionate about travel. We believe that traveling for pleasure has a redemptive power that enriches people's lives. And we believe that people should travel well.
• Cruising on a Seabourn ship is unlike any other form of travel. The experience is luxurious, yet relaxed - elegant, yet casual - sumptuous, yet understated. Our intimate ships visit the most desirable destinations worldwide, sailing to the heart of landmark cities, as well as to hidden gems where larger vessels cannot follow.
• Our ships attract interesting people, who seek to share experiences beyond the expected in places beyond the ordinary. Our acclaimed staff offers a unique style of heartfelt hospitality that is sincere, thoughtful and personal.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• บริหารและควบคุมการดำเนินงานประจำวันของแผนก เพื่อให้เป็นไปตามคุณภาพ มาตรฐาน และตรงตามความคาดหวังของลูกค้าในแต่ละวัน.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• กำหนดเป้าหมายและวางแผนการทำงานอย่างชัดเจน เพื่อจัดลำดับความสำคัญ จัดระเบียบ และให้งานบรรลุผลตามที่กำหนด.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• รับมือกับข้อร้องเรียน การระงับข้อพิพาท การแก้ไขปัญหาความขัดแย้ง และการเจรจาเพื่อหาข้อยุติร่วมกับฝ่ายที่เกี่ยวข้อง.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• ควบคุมและวางแผนอัตรากำลังพนักงานให้เหมาะสม เพื่อให้การบริการ การดำเนินงาน และเป้าหมายทางการเงินของแผนกบรรลุผล.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• ส่งเสริมการสื่อสารอย่างต่อเนื่องและสม่ำเสมอกับพนักงาน เพื่อสร้างความเข้าใจในเป้าหมายทางธุรกิจ ถ่ายทอดความคาดหวัง รับรู้และยกย่องผลการปฏิบัติงาน และสร้างผลลัพธ์ที่ต้องการ.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• เข้าใจผลกระทบของการดำเนินงานของแผนกต่อเป้าหมายทางการเงินของสถานประกอบการโดยรวม และบริหารจัดการให้สามารถบรรลุหรือเกินกว่าเป้าหมายที่กำหนด.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• ใช้ทักษะด้านมนุษยสัมพันธ์และการสื่อสารในการเป็นผู้นำ สร้างอิทธิพลเชิงบวก และจูงใจผู้อื่น สนับสนุนการตัดสินใจทางธุรกิจและการเงินอย่างเหมาะสม แสดงถึงความซื่อสัตย์สุจริต และเป็นผู้นำด้วยการเป็นแบบอย่างที่ดี.
• Encourages and building mutual trust, respect, and cooperation among team members.
• ส่งเสริมและสร้างความไว้วางใจ ความเคารพ และความร่วมมือระหว่างสมาชิกในทีม.
• Serving as a role model to demonstrate appropriate behaviors.
• ปฏิบัติตนเป็นแบบอย่างที่ดีในการแสดงพฤติกรรมที่เหมาะสมในการทำงาน.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• ควบคุม ดูแล และบริหารพนักงาน รวมถึงการจัดการงานประจำวันทั้งหมด และมีความเข้าใจในหน้าที่ของพนักงานแต่ละตำแหน่งเพียงพอที่จะสามารถปฏิบัติงานแทนได้ในกรณีจำเป็น.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• สร้างและรักษาความสัมพันธ์ในการทำงานที่เปิดกว้าง โปร่งใส และส่งเสริมความร่วมมือระหว่างพนักงานภายในทีม.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
• ปฏิบัติหน้าที่ควบคุมดูแลทุกส่วนของแผนกต้อนรับส่วนหน้า ในกรณีที่ไม่มีผู้จัดการแผนกต้อนรับส่วนหน้า หรือผู้ช่วยผู้จัดการแผนกต้อนรับส่วนหน้าอยู่ปฏิบัติงาน.
• Provides services that are above and beyond for customer satisfaction and retention.
• ให้บริการที่เหนือความคาดหวัง เพื่อสร้างความพึงพอใจและความภักดีของลูกค้า.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• พัฒนาคุณภาพการบริการ โดยการสื่อสาร ชี้แนะ และช่วยให้พนักงานเข้าใจความต้องการของลูกค้า พร้อมให้คำแนะนำ ข้อเสนอแนะ และการโค้ชรายบุคคลเมื่อจำเป็น.
• Responds to and handles guest problems and complaints.
• ตอบสนองและแก้ไขปัญหาหรือข้อร้องเรียนของลูกค้าอย่างเหมาะสมและมีประสิทธิภาพ.
• Sets a positive example for guest relations.
• เป็นแบบอย่างที่ดีด้านการดูแลความสัมพันธ์กับลูกค้า.
• Empowers employees to provide excellent customer service.
• ส่งเสริมและมอบอำนาจให้พนักงานสามารถให้บริการลูกค้าได้อย่างยอดเยี่ยม.
• Observes service behaviors of employees and provides feedback to individuals.
• สังเกตพฤติกรรมการให้บริการของพนักงาน และให้ข้อเสนอแนะเพื่อการพัฒนาเป็นรายบุคคล.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• ติดต่อและสื่อสารกับลูกค้าเพื่อรับฟังความคิดเห็นเกี่ยวกับคุณภาพของสินค้า ระดับการให้บริการ และความพึงพอใจโดยรวม.
• Ensures employees understand customer service expectations and parameters.
• ทำให้พนักงานเข้าใจมาตรฐาน ความคาดหวัง และขอบเขตของการบริการลูกค้าอย่างชัดเจน.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• เน้นย้ำความพึงพอใจของลูกค้าในการประชุมแผนกทุกครั้ง และมุ่งเน้นการปรับปรุงคุณภาพอย่างต่อเนื่อง.
• Additional.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• ถ่ายทอดและให้ข้อมูลแก่ผู้บังคับบัญชา เพื่อนร่วมงาน และผู้ใต้บังคับบัญชา ผ่านทางโทรศัพท์ เอกสารลายลักษณ์อักษร อีเมล.
• หรือการสื่อสารโดยตรง.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• วิเคราะห์ข้อมูลและประเมินผลลัพธ์ เพื่อเลือกแนวทางที่เหมาะสมที่สุดในการแก้ไขปัญหา.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• แจ้งและ/หรือรายงานข้อมูลที่เกี่ยวข้องให้แก่ผู้บริหาร เพื่อนร่วมงาน และผู้ใต้บังคับบัญชา รับทราบอย่างถูกต้องและทันท่วงที.
• Performs all duties at the Front Desk as necessary.
• ปฏิบัติหน้าที่งานต้อนรับส่วนหน้ากตำแหน่งตามความจำเป็น.
• Runs Front Desk shifts whenever necessary.
• ปฏิบัติงานควบคุมกะงานของแผนกต้อนรับส่วนหน้าเมื่อมีความจำเป็น.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• เข้าร่วมการประชุมของแผนก และสื่อสารเป้าหมายของแผนกต้อนรับส่วนหน้าอย่างชัดเจนและสม่ำเสมอ เพื่อให้เกิดผลลัพธ์ตาม.
• ที่องค์กรกำหนด.
• Bachelor's degree or diploma, with at least 5 years of experience in guest services, front desk operations, or a related professional area.
• สำเร็จการศึกษาระดับปริญญาตรีหรือประกาศนียบัตร และมีประสบการณ์ทำงานอย่างน้อย 5 ปี ในงานบริการลูกค้า งานแผนกต้อนรับส่วนหน้า หรือสายงานที่เกี่ยวข้อง.
• 3 years experience in Front office Supervisor.
• มีประสบการณ์ทำงานในตำแหน่งหัวหน้างานแผนกต้อนรับส่วนหน้าอย่างน้อย 3 ปี.
• Excellent communicate in Thai and English.
• มีทักษะการสื่อสารภาษาไทยและภาษาอังกฤษในระดับดีเยี่ยม.
• Service mind required.
• มีใจรักงานบริการ.

ทักษะ:

Enthusiastic

ประเภทงาน:

งานประจำ

• Invite pre-determined qualified customers to attend a Wyndham presentation.
• Deal with all customer queries - face to face and on the phone.
• Keep product and brand knowledge up to date.
• Specify terms and conditions of bookings.
• Be professional in nature; be approachable while meeting booth quotas.
• Deliver required number of qualified tours to the sales site.
• Provide excellent customer service to all guests.
• Turn a negative response into opportunities which can be capitalised on.
• Represent the Company in an ethical, moral and professional manner.
• Sales and Marketing experiences.
• Excellent customer service and selling skills.
• Flexibility to changing products, targets, markets and customer preferences.
• Strong values of customer service and integrity.
• Positive, enthusiastic and outgoing attitude.
• Excellent communication and listening skills.
• Ability to work independently and contribute as a team player.
• Grow your career your way with exciting learning and development opportunities.
• Explore the world for less with exclusive global hotel discounts.
• Be recognized and celebrated through our engaging Reward & Recognition programs.
• Generous leave benefits, including annual leave, birthday leave, and public holidays.
• Enjoy a complimentary 2 night stay.
• Two days off every week.
• Group insurance (OPD/IPD) and social security.
• Provident Fund Program.
• Annual salary review and increment.
• Company provided associate uniform.
• Attractive monthly incentives. Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

ทักษะ:

Service-Minded, English, Thai

ประเภทงาน:

งานประจำ

• Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a ...
• Key.
• Welcome and acknowledge guests in a warm, friendly and professional manner. Provide attentive and personalized service to guests using the swimming pool and recreation facilities. Assist guests with towels, umbrellas and other pool amenities. Maintain the cleanliness, tidiness and presentation of the pool area, surrounding facilities and poolside furniture. Monitor the swimming pool area to ensure guest safety and compliance with hotel pool rules and regulations. Observe pool activities and immediately respond to any safety concerns or emergencies. Provide basic first aid and emergency assistance when required, in accordance with hotel procedures. Report accidents, injuries, unsafe conditions, equipment defects or maintenance issues to the supervisor immediately. Check and maintain adequate supplies of towels, drinking water and pool amenities throughout the shift. Assist guests with requests, questions and information about hotel facilities, activities and services. Coordinate with relevant departments, including Engineering, Housekeeping, Security, Wellness and Food & Beverage, to ensure smooth pool operations. Maintain professional knowledge of hotel facilities, wellness services, recreational activities and other guest services to provide accurate information. Ensure all pool equipment and facilities are properly stored and maintained after use. Support the setup and breakdown of poolside activities and guest events when required. Monitor guest needs proactively and anticipate requests before they are made. Handle guest concerns politely and professionally and escalate complaints to the supervisor when appropriate. Attend daily briefings, departmental meetings and training sessions as required. Follow all hotel policies, safety standards, hygiene requirements and emergency procedures. Maintain a professional appearance and grooming standard at all times. Perform any other reasonable duties assigned by the Pool Supervisor, Wellness Manager or management.
• High school diploma, vocational certificate or equivalent qualification. Previous experience in a hotel, resort, swimming pool, recreation, wellness or guest service environment is preferred. Previous experience as a Pool Attendant, Recreation Attendant, Lifeguard or similar position would be an advantage. Basic knowledge of swimming pool safety and emergency procedures. Lifeguard or First Aid certification is a must. Good command of spoken English; additional languages are an advantage. Good communication and interpersonal skills. Strong service-minded personality with a genuine interest in taking care of guests. Pleasant, friendly and approachable personality. Physically fit and able to work outdoors and stand/walk for extended periods. Able to remain calm and responsive in emergency situations. Good attention to cleanliness, safety and detail. Team-oriented with the ability to work effectively with other hotel departments. Flexible, proactive and willing to assist guests beyond basic responsibilities. Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ทักษะ:

Mandarin, English, Thai

ประเภทงาน:

งานประจำ

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a ...

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Thai

ประเภทงาน:

งานประจำ

• To anticipate guest needs and handle guest inquiries to the full satisfaction of the guest.
• To be knowledgeable on all facts of the hotel product and services, and the area in which the hotel is located.
• To oversee operations of the bell section and transportation operations. Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• หากใช้ ภาษาอังกฤษได้จะพิจารณาเป็นพิเศษ.
• ยินดีต้อนรับเด็กจบใหม่ทุกสาขา -สัมภาษณ์ On-site.
• Trial 3 วันก่อนรับเข้าเป็นพนักงานประจำ.
• หยุด 6 วันต่อเดือน ไม่รวมนัขตฤกษ์.
• ฐาน 12K SVC 4000-5000 ได้เดือนที่ สอง เป็นต้นไป.
• Line 065-516-8364.

ประเภทงาน:

งานประจำ

• Handle guest check-ins and check-outs, manage room assignments, process payments, and maintain accurate records.
• Provide excellent customer service by addressing inquiries, resolving basic complaints, and offering recommendations for local attractions and services.
• Responsible for inventory and replenishment items of Grab & GO and daily Sales report (F&B) on their property.
• Liaise with housekeeping and maintenance to ensure guest rooms are ready and guest requests are fulfilled promptly.

ทักษะ:

Compliance

ประเภทงาน:

ฝึกงาน

• To assist and control the daily preparation and the à la carte execution.
• Take notes every time a training occurs and try his best to learn the best practices.
• To prepare every course as well as mise en place at the respective post following the given recipes and related trainings.
• To ensure the quality of the prepared courses is always maintained.
• To be jointly responsible for the preparation of the market list.
• To be jointly responsible for the daily store organization.
• To be jointly responsible for a cost-conscious acting at the respective post.
• To control daily the cold-storage and refrigerators including their maintenance and cleaning.
• To be jointly responsible for the subordinated employees, especially trainees and apprentices.
• To clear and take care of the equipment at the respective post.
• To adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
• To communicate politely and display courtesy to guests and internal customers.
• To communicate with his/her superior any difficulties, guest or internal customer comment and other relevant information.
• Establishes and maintains effective employee working relationships.
• To attend and participate in daily briefings.
• To attend and participate in training sessions as scheduled.
• To clean and re-sets the assigned working area. (at the beginning and at the end of the shift).