เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Assurance, Public Speaking, English

ประเภทงาน:

งานประจำ

• Managing a team of QAs in the LOB/Program.
• Share feedback with the agents on all people related defects (Quality Audits) / Failed audits, along with the QAs, whenever needed.
• (Triad Session)Review The Reviewer activity to enssure less or no variance in the audits done by the team.
• Governing Dispute Managemnet Process.
• Managing internal & external stakeholder expectations.
• Training and Refreshers coordination with the training team for new/existing QAs.
• Support and mentor new QAs & managing their monthly scorecard.
• Help operations on key metrics performance (Sharing insights & suggest action plan).
• Conduct weekly quiz and spot checks on new updates & common defects (Identified Audit defects).
• Sharing weekly/monthky performance dashboard.
• Working on weekly/monthky and quarterly review decks & present them to the clients with the supervisor.
• Conducting quality sessions with new hires.
• Requirements Minimum of 2 year of experience as a Quality Analyst Supervisor.
• Mandatory language proficiency in Thai and English.
• Experience in preparing and presenting written project status reports and executive briefings.
• Exceptional communication, presentation, and public speaking skills.
• Strong organizational and time management abilities.
• Key Responsibilities: Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment.
• Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
• Ensuring timely completion of all client deliverables.
• Prepare reports, analysis, trend & run project when required to improve quality performance.
• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
• Package, deliver, and at times present key findings and briefings.
• Conduct random evaluations to identify areas of improvement as necessary.
• Conduct regular spot checks of the QAs audits and work on their development accordingly.
• Identify training needs by working with operations team and QA.

ทักษะ:

Budgeting, Good Communication Skills

ประเภทงาน:

งานประจำ

• Supervision: Assist in overseeing daily operations of the restaurant, including staff management and customer service.
• Staff Management: Schedule staff, and ensure they adhere to the restaurant s policies and procedures. Handling Shift Change request, leave request, staff attendance record, and approve OT request.
• Daily briefing: Attend pre-mail briefing with RM in liaison with Kitchen team. -.
• Then conduct daily meeting/briefing with team, subordinate. Before shift started, before leaving and transfer table/customer to the next shift.
• Customer Service: Ensure high-quality customer service, look, grooming of staff and address customer concerns or complaints. - Hand on Customer Service: Participate and assist wait staff when required.
• Assistant Restaurant Manager. - Inventory Management: Manage inventory levels, order supplies, and control costs as well as weekly, monthly and random stock take in the responsible area.
• Financial Management: Monitor and report on financial aspects, such as sales, expenses, and budgets.
• Quality Control: Act as Quality Control person, check both food, drink appearances as well as staff grooming during the operation.
• This to ensure that the club maintain food quality and safety standards, and ensure adherence to health and safety regulations.
• Experience: Previous experience in the restaurant industry, with a proven track record in a managerial or supervisory role.
• Leadership Skills: Strong leadership and team management abilities.
• Customer Service: Excellent customer service skills and the ability to handle customer concerns effectively.
• Financial Acumen: Proficiency in financial management, budgeting, and cost control.
• Communication: Good communication skills to interact with staff, customers, and senior management.
• Organizational Skills: Strong organizational skills and attention to detail.
• Flexibility: Willingness to work irregular hours, including evenings, weekends, and holidays.
• Certification: Some employers may require food safety certifications and/or a degree in hospitality or a related field.

ทักษะ:

Compliance, Legal, Risk Management

ประเภทงาน:

งานประจำ

• Coordinate with OpRisk team on annual Call Tree testing and report results.
• Analyze and advise on risk events and control measures related to Collections processes.
• Track and support compliance in debt collection procedures across internal and external staff, liaising with Legal, OpRisk, and Compliance teams.
• Assist in creating and updating BCP plans for Collections in line with corporate policy and timelines.
• Monitor service quality and complaints in both in-house and outsourced collection teams; analyze root causes and communicate corrective actions.
• Handle regulatory inquiries and complaints (e.g., from BOT, OCPB, AMLO), ensuring timely reporting to Compliance and relevant stakeholders.
• Support updates to Compliance Checklists and Testing processes in accordance with regulatory changes.
• Coordinate updates to Collections Procedures and Manuals to ensure compliance with laws and internal policies.
• Prepare documentation for internal and external audits; track action plans for any issues found.
• Review and validate Incident and PDPA Incident reports for accuracy and compliance, and share findings with relevant teams.
• Monitor CCRP system complaints to ensure resolution within SLA and maintain records for disciplinary tracking.
• Collaborate with OpRisk on BIA, RCSA, RA, and NCB audit-related matters.
• Perform other duties as assigned by supervisor.
• Bachelor s degree in Business, Risk Management, or related fields.
• Experience in Collections, Compliance, or Operational Risk preferred.
• Strong communication, coordination, and analytical skills.
• Knowledge of regulatory frameworks (BOT, PDPA, etc.) is a plus.

ทักษะ:

Compliance, Legal, Risk Management

ประเภทงาน:

งานประจำ

• Coordinate with OpRisk team on annual Call Tree testing and report results.
• Analyze and advise on risk events and control measures related to Collections processes.
• Track and support compliance in debt collection procedures across internal and external staff, liaising with Legal, OpRisk, and Compliance teams.
• Assist in creating and updating BCP plans for Collections in line with corporate policy and timelines.
• Monitor service quality and complaints in both in-house and outsourced collection teams; analyze root causes and communicate corrective actions.
• Handle regulatory inquiries and complaints (e.g., from BOT, OCPB, AMLO), ensuring timely reporting to Compliance and relevant stakeholders.
• Support updates to Compliance Checklists and Testing processes in accordance with regulatory changes.
• Coordinate updates to Collections Procedures and Manuals to ensure compliance with laws and internal policies.
• Prepare documentation for internal and external audits; track action plans for any issues found.
• Review and validate Incident and PDPA Incident reports for accuracy and compliance, and share findings with relevant teams.
• Monitor CCRP system complaints to ensure resolution within SLA and maintain records for disciplinary tracking.
• Collaborate with OpRisk on BIA, RCSA, RA, and NCB audit-related matters.
• Perform other duties as assigned by supervisor.
• Bachelor s degree in Business, Risk Management, or related fields.
• Experience in Collections, Compliance, or Operational Risk preferred.
• Strong communication, coordination, and analytical skills.
• Knowledge of regulatory frameworks (BOT, PDPA, etc.) is a plus.

ทักษะ:

Network Infrastructure, SAP, Assurance

ประเภทงาน:

งานประจำ

• Participate in the development of IT Audit Programs within assigned areas, covering IT security, applications, and IT processes (e.g., network infrastructure, operating systems, data centers, SAP, and retail systems). Assess whether security risks and vulnerabilities are properly identified and mitigated. Coordinate audit scope and effectiveness with business units and external IT/security specialists..
• Contribute to the design of detailed audit testing procedures in alignment with the approved Audit Program, including the definition of audit scope, sample sizes, audit ...
• Execute audit assignments as assigned by supervisors, performing detailed testing in accordance with established audit methodologies and procedures..
• Review and consolidate audit results, working papers, and supporting evidence prepared by team members in order to analyze audit findings and determine whether further audit procedures or expanded testing are required..
• Evaluate and analyze audit findings, including root causes and risks, and provide recommendations for improvement. Prepare and consolidate audit reports for submission to management for review and consideration..
• Bachelor s degree or higher in Management Information Systems, Information Technology, Computer Science, or other related fields..
• At least 5 years of experience in internal auditing, with a focus on IT audit, IT security controls, or IT-related assurance functions, or other relevant experience (e.g., information security, IT risk and control, IT governance, or IT quality assurance)..
• Strong leadership skills, with the ability to work effectively as part of a team and adapt to changing work environments..
• Strong analytical and systematic thinking skills..
• Proactive and innovative mindset, with the ability to initiate improvements..
• Effective communication and coordination skills..
• Proficiency in computer applications, including MS Office and SAP ERP..
• Professional certifications such as CISA, CISSP, CISM, or other relevant technical certifications will be considered an advantage..
• Working location: The Mall Ramkhamhaeng (Headquarter).

ประเภทงาน:

งานประจำ

• Manage daily pick & pack operations with precision, ensuring high-quality output across picking, packing QC, consolidation, and dispatch.
• Drive performance to consistently achieve On-Time In-Full (OTIF) and meet or exceed order accuracy standards.
• WMS & Inventory ManagementUtilize Manhattan WMS daily to execute and optimize warehouse transactions.
• Support cycle counts, manage stock adjustments, and drive shrinkage control initiatives to maintain inventory accuracy.
• People & Safety LeadershipLead, motivate, and coach a team of shift operators to deliver strong performance and engagement.
• Plan and manage shift rosters to meet operational needs.
• Enforce strict EHS standards and ensure the safe use of tools, equipment, and warehouse systems.
• Continuous Improvement & CollaborationImprove productivity metrics such as picks per hour through data-driven insights, training, and process enhancement.
• Lead root-cause analysis for operational variances and support internal/external audits.
• Work closely with Planning, Customer Service, Transport, Inbound, Outbound, and Inventory Control teams to ensure seamless end-to-end operations.
• Collaboration & CommunicationProvide daily operational updates on pick & pack performance.
• Communicate clearly with management on issues, risks, and recommended solutions.
• A hands-on, motivated leader who thrives on the warehouse floor, inspires frontline teams, and drives operational discipline. You have strong WMS skills, a continuous improvement mindset, and a passion for quality and safety.
• Key Skills & ExperienceStrong expertise in warehouse operations and inventory management.
• Daily, practical proficiency in Manhattan WMS.
• Proven leadership capability in managing frontline shift-based teams.
• High commitment to quality, safety, and process rigor.
• Strong data-driven problem-solving skills, particularly with KPIs such as picks per hour, accuracy, and inventory levels.
• What You'll Need (Required Qualifications)Prior supervisory experience in a fast-paced warehouse or distribution environment, specifically in pick & pack operations.

ประเภทงาน:

งานประจำ

• Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
• Four Seasons Hotel and Private Residences Bangkok are located along the Chao Phraya River, one of the world s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.
• Commis I - Italian Restaurant.
• At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.
• Our family members are masters at their crafts - a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
• About Four Seasons Hotel and Private Residences Bangkok Chao Phraya.
• Located along the Chao Phraya River, one of the world s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences.
• Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.
• About Four Seasons.
• Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 109 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
• As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.
• What You Will Be Responsible For.
• Reporting to Chef de Partie, your main responsibilities will include in supporting the Demi Chef and Chef de Partie during the operation in Italian kitchen.
• Ensures the highest standards and consisten cy quality of Italian food is prepared, keeps up to date with the new products, recipes and prep aration techniques.
• Prepare food items accordi ng to guest orders and maintain quality following recipe cards, as well as per production, porti on control, and presentation standards.
• C omplete mis en place and set-up station for breakfast, lunch, and/or dinner service.
• Produce mis en place according to the forecast of the operation.
• Date all food containers and rotate as per policies, making sure that all perishables are kept at proper temperatures.
• Maintain in order store rooms, fridges and walking fridges.
• Keep inform the demi chef and chef the partie for any damage equipment within the kitchen.
• A ttend and contribute to all staff meetings Departmental and Hotel Training as scheduled and other related activities.
• R espond to any changes in Food and Beverage Division function as per the hotel.
• Work harmoniously and professionally with co-workers and supervisors.
• Comply with HACCP procedures and ensures highest level of hygiene and sanitation is in all food preparation.
• To be flexible and help other kitchen outlet at busy times if require.
• Communication skills in speaking and writing Thai, basic of English is require.
• Must hold the legal right to work in Thailand.
• What You Will Bring.
• We are looking for individuals who have a solid knowledge of operating a kitchen department. The candidates must have good personality, a strong work ethic and facilitation skills. In addition, the candidate must have interpersonal skills, are able to prioriti e s and adapt to the changing needs of the operation.
• Minimum of two or three year s experience working in a si milar position for an Italian cuisine.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

ทักษะ:

Microsoft Office, Excel, Problem Solving

ประเภทงาน:

งานประจำ

• Assist the hub team in addressing seller-related issues, resolving challenges quickly to ensure a seamless experience for sellers.
• Oversee pickup operations, manage escalations, and ensure smooth and efficient service delivery.
• Investigate missed pickups, identify root causes, and implement improvements to prevent future issues.
• Collaborate with the hub team to resolve stuck orders and maintain efficient order flow.
• Provide daily operational support, ensuring processes stay on track and service goals are met.
• Requirements: Bachelor's degree or above, no specific field required. (Fresh Graduates is welcome).
• Proficiency in Microsoft Office; Excel knowledge is a plus.
• Good attitude, logical thinking and strong analytical and problem solving skills.
• Ability to adapt and thrive in fast-pace dynamic environment.
• Excellent communication and teamwork abilities.
• Availability to work in the office 5 days a week and 1 day from home.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Compliance, Contracts, Swift, English

ประเภทงาน:

งานประจำ

• Monitor and Evaluate: Continuously monitor the performance of existing manpower agencies against pre-defined, measurable metrics (e.g., fill rate, quality of hire, time-to-fill, attrition rate, compliance).
• Reporting: Generate regular performance reports and scorecards for all agencies, highlighting achievements, trends, and areas of concern.
• Corrective Action: Implement formal corrective action plans and performance improvement initiatives for under-performing agencies. Escalate issues and recommend termina ...
• Relationship Management: Act as the primary point of contact for external manpower agencies, conducting regular performance review meetings to ensure alignment and address operational challenges.
• Labor Planning and Fill Rate Optimization Fill Rate Oversight: Monitor fill rates across the warehouse network in real-time or near-real-time to identify immediate and emerging staffing gaps or surpluses.
• Labor Allocation: Strategically analyze staffing needs and proactively re-allocate manpower (contract and/or internal float pool) between different warehouse locations as required to meet fluctuating demand and maintain operational service levels.
• Collaboration: Work closely and collaboratively with relevant warehouse leads (e.g., Warehouse Managers, Site Supervisors) to understand local operational needs, communicate staffing plans, and coordinate the swift deployment and onboarding of re-allocated or new personnel.
• Forecasting: Assist in short-term labor demand forecasting based on operational data (e.g., volume projections, planned promotions, seasonal peaks) to inform agency requirements.
• Compliance and Process Improvement Compliance: Ensure all manpower agency operations and personnel adhere to company policies, safety regulations, and all relevant labor laws.
• Process Optimization: Identify and recommend improvements to the end-to-end workforce management and agency engagement process to enhance efficiency, quality, and cost control.
• Requirements: 1-5 years of experience in Workforce Management, Operations Management, or Labor Planning, preferably within a large warehouse or logistics network.
• Analytical Skills: Exceptional data analysis skills with proven ability to interpret performance metrics (KPIs) and make data-driven decisions on labor allocation and vendor performance.
• WFM Software Proficiency: Proficiency in Workforce Management (WFM) software/systems and advanced skills in MS Excel for reporting and analysis.
• Communication: Strong interpersonal and communication skills to effectively manage external vendor relationships and influence internal stakeholders (Warehouse Leads, Senior Management).
• Proficient in verbal and written English communication, with the ability to document layout plans and collaborate with international teams if needed.

ประสบการณ์:

1 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Job Number26021136
• LocationThe Westin Grande Sukhumvit Bangkok, 259 Sukhumvit Road, Bangkok, East Java, Thailand, 10110
• ScheduleFull Time
• Located Remotely?N
• Position Type Non-Management
• POSITION SUMMARY - F&B and Event Service Expert.
• Our jobs aren t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests experience is well taken care of from start to finish. Whether setting tables and event materials communicating with the kitchen, interacting, and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
• Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
• PREFERRED QUALIFICATIONS.
• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.
• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Data Entry, SAP, Oracle

ประเภทงาน:

งานประจำ

• Lead the end-to-end onboarding process for all new warehouse staff, ensuring they are integrated into the culture and safety protocols from day one.
• Conduct hands-on, "on-the-floor" training for core warehouse functions (receiving, picking, packing, and shipping).
• Standardize training modules to ensure every worker, regardless of shift, receives the same high-quality instruction.
• WMS & Technical Mastery Act as the Subject Matter Expert (SME) for the Warehouse Management System (WMS).
• Train staff on handheld scanners, desktop interfaces, and system-driven workflows to minimize data entry errors and inventory discrepancies.
• Troubleshoot common user errors in the WMS and provide "just-in-time" retraining where needed.
• Strategic L&D Planning Collaborate with the corporate L&D Team to align warehouse training with broader organizational goals.
• Identify "skills gaps" within the current team and develop targeted training interventions.
• Maintain a training matrix to track certifications, equipment licenses (e.g., forklift), and refresher course deadlines.
• Performance & Quality Control Monitor the "Time to Productivity" for new hires, ensuring they hit performance benchmarks within the expected timeframe.
• Conduct regular audits of ground operations to ensure staff are following the "Principle Methods" (Standard Operating Procedures).
• Provide feedback to warehouse leads regarding staff performance and areas for improvement.
• Requirements: 3+ years in warehouse operations, with at least 1 year in a dedicated training or supervisory role.
• Advanced knowledge of WMS logic (e.g., SAP, Manhattan, Blue Yonder, or Oracle) is essential.
• Ability to translate complex technical processes into simple, actionable steps for a diverse workforce.
• Strong organizational skills to manage training schedules without disrupting high-volume warehouse output.
• Strong leadership, negotiation, and decision-making skills.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

HACCP, Legal, English

ประเภทงาน:

งานประจำ

• Reporting to Chef de Partie, your main responsibilities will include in supporting the team during the operation in the banquet kitchen.
• Ensures the highest standards and consistency quality of banquet food is prepared, keeps up to date with the new products, recipes and preparation techniques.
• Prepare banquet food items according to guest orders and maintain quality following recipe cards, as well as per production, portion control, and presentation standards.
• Complete mis en place and set-up banquet kitchen, food station for breakfast, lunch, and/or dinner service.
• Produce mis en place according to the forecast of the banquet operation.
• Date all food containers and rotate as per policies, making sure that all perishables are kept at proper temperatures.
• Maintain in order store rooms, fridges and walking fridges.
• Keep inform the demi chef and chef de partie for any damage equipment within the banquet kitchen.
• Attend and contribute to all staff meetings Departmental and Hotel Training as scheduled and other related activities.
• Respond to any changes in Food and Beverage Division function as per the hotel.
• Work harmoniously and professionally with co-workers and supervisors.
• Comply with HACCP procedures and ensures highest level of hygiene and sanitation is in all banquet food preparation.
• To be flexible and help other kitchen outlet at busy times if require.
• Communication skills in speaking and writing Thai, basic of English is required.
• Must hold the legal right to work in Thailand.
• What You Will Bring.
• We are looking for individuals who have a solid knowledge of operating a banquet kitchen department. The candidates must have good personality, a strong work ethic and facilitation skills. In addition, the candidate must have interpersonal skills, are able to priorities and adapt to the changing needs of the operation.
• Minimum of one years experience working in a similar position for banquet kitchen.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Contracts, Budgeting, Social media

ประเภทงาน:

งานประจำ

• Tier 1: UNDP/ UNCDF/ UNV staff holding permanent (PA) and fixed term (FTA) appointments (defined as internal candidates).
• Tier 2: Staff holding UNDP temporary appointments (TA), personnel on regular PSA contracts and Expert and Specialist UNVs with host entity UNDP.
• Tier 3: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates.
• Background.
• UNDP is the knowledge frontier organisation for sustainable development in the UN Development System and serves as the integrator for collective action to realise the Sustainable Development Goals (SDGs). UNDP's policy work carried out at HQ, Regional and Country Office levels, forms a contiguous spectrum of deep local knowledge to cutting-edge global perspectives and advocacy. In this context, UNDP invests in the Global Policy Network (GPN), a network of field-based and global technical expertise across a wide range of knowledge domains and in support of the signature solutions and organizational capabilities envisioned in the Strategic Plan.
• Within the GPN, the Bureau for Policy and Programme Support (BPPS) has the responsibility for developing all relevant policies and guidance to support the results of UNDP's Strategic Plan. BPPS's staff provides technical advice to Country Offices; advocates for UNDP corporate messages, represents UNDP at multi-stakeholder fora including public-private dialogues, government, and civil society dialogues, and engages in UN inter-agency coordination in specific thematic areas. BPPS works closely with UNDP's Crisis Bureau (CB) to support emergency and crisis response. BPPS ensures that issues of risk are fully integrated into UNDP's development programmes. BPPS assists UNDP and partners to achieve higher quality development results through an integrated approach that links results-based management and performance monitoring with more effective and new ways of working. BPPS supports UNDP and partners to be more innovative, and data-driven, including in its programme support efforts.
• Biodiversity and Ecosystem Services including forests.
• Sustainable Land Management and Desertification including food and commodity systems.
• Water and Ocean Governance including SIDS.
• Climate Change Mitigation and Adaptation.
• Sustainable Energy.
• Extractive Industries.
• Chemicals and Waste Management.
• Environmental Governance and Green/Circular Economy and SCP approaches.
• UNDP has a growing portfolio of global projects implemented directly by the UNDP Nature Hub. These deal with emerging issues such as nature economies and green finance, supporting countries' actions on the Convention on Biological Diversity, private sector engagement, and work with the Civil Society Organizations (CSOs). The projects are managed in the corporate ERP system, and support to participating countries and agencies is coordinated by the UNDP Nature Hub at UNDP HQ in New York (within BPPS). Global projects in the area of nature conservation and sustainable development involve direct engagement with Responsible Parties (RPs) and subcontractors, and in some cases (when projects presuppose ground activities) with country offices.
• As part of these efforts, UNDP, with anchor investment from partners such as the International Climate Initiative (IKI) of Germany and in consultation with partners such as the Tiger Conservation Coalition (TCC), is leading the development and operationalization of several blended finance instruments, including the Tiger Landscapes Investment Facility (TLIF). The TLIF is developed in response to the urgent need to catalyze private sector investments into nature-positive businesses that contribute to the protection, restoration, and sustainable management of Tiger Landscapes.
• The TLIF is uniquely structured to mobilize private sector capital predominantly from domestic financial institution. The TLIF is structured to have two arms. The Technical Assistance Facility (TA facility) aims to work with the local stakeholders, conservation organizations, and institutions - government and private - to develop pipelines of investable projects. An innovative and fit-for-purpose guarantee facility - administered by the United Nations Capital Development Fund (UNCDF) - provided to the local financial institutions to enable lending to those pipelines of projects created through the support of the TA facility. The TLIF is also designed to have a unique governance structure that represents the donors, the investors and members of the Tiger Conservation Coalition (TCC). In addition to the TLIF, the UNDP Nature Finance team is designing several other financing instruments, including in the Asia Pacific.
• The Project Manager will primarily lead the coordination and management of the Tiger Landscapes Investment Facility activities. As the Facility is being operationalized, the incumbent will contribute to and gain experience in the operationalization of the Facility. The incumbent will support UNDP country offices on the Facility pipeline and coordinate with UNCDF to establish and sustain a fit-for-purpose guarantee facility. The Project Manager will also support and subsequently lead the expansion of the TLIF to most of the Tiger Range Countries. By the end of the project, a substantial number of enterprises in the Tiger Range Countries are expected to have been established, contributing to the conservation and restoration of the tiger landscapes. Local financial institutions are expected to have the system, processes and capacity to lend for business activities that bring nature-positive outcomes. Public bodies and regulators in target countries are expected to be capacitated to contribute, both financially and technically, to the Tiger Landscapes Investment Facility.
• In addition to TLIF, the Project Manager will also support the Nature Finance team in designing, piloting, testing, and coordinating other blended finance ideas and interventions in the region. The Project Manager is also expected to support the biodiversity portfolio of the Bangkok Regional Hub, particularly in terms of coordinating and supporting the integration of innovative financing in the vertical fund portfolio.
• The incumbent will be based at the Bangkok Regional Hub in Thailand and be part of the Nature team.
• The incumbent will report to, and be directly supervised by, the Nature Investment Specialist;.
• The incumbent will be given access to relevant information, workstation (i.e laptop, access to internet) necessary for the execution of the tasks under this assignment;.
• Given the global consultations to be undertaken during this assignment, the incumbent is expected to be reasonably flexible with his/her availability for such consultations considering different time zones.
• Overall programme coordination.
• Oversee the overall day-to-day coordination of the project, including the mobilization of all project inputs, supervision over responsible parties, consultants, and sub-contractors;.
• Design the project's annual work plan and budget, monitor delivery, and take corrective action;.
• Lead the implementation of project activities as per the plan, as well as responsibility for the production of approved project outputs;.
• Oversee the monitoring and evaluation and ensure available resources for M&E, enabling appropriate methodology and guidance to be applied in line with the results-based management approach for maximum institutional effectiveness;.
• Ensure strategic oversight of financial planning, budgeting and costing, implementing and monitoring of the programme and projects, and tracking the use of financial resources;.
• Provide updates on evolving or materialized project risks and suggest possible mitigation and management actions to address specific risks;.
• Provide project implementation guidance and technical support to the project's partners, grant recipients, and Responsible Parties.
• Country engagement.
• Coordinate with the target countries to support and supervise the development and execution of country-specific TLIF work plans, budgeting, monitoring, reporting and other requirements;.
• Support the target country partners to launch and manage the country-relevant pipeline development process, to establish the required review committees, including the pipeline review committees, and investment committees. The implementation in the countries will be led by the national project specialists;.
• Support the target countries to timely secure the necessary capacities for pipeline reviews, and internal and third-party verifications;.
• Support the target countries to secure and sustain the necessary capacity to manage the project as well as to streamline processes for contractual agreement and timely execution with regards to engagement with local partners;.
• Support the target country partners to ensure that UNDP safeguards are appropriately integrated into the pipeline of projects developed.
• Partnership coordination and adaptive management.
• Convene, manage the agenda, and facilitate the TLIF Steering Committee meetings, ensuring that the necessary information is provided in a timely manner before the meeting. Document and file the decisions of the steering committee;.
• Ensure that all important points, in consultation with the supervisor, are presented to the Steering Committee for its decision;.
• Ensure that the Steering Committee remains updated on the impact of the Facility, and potential environmental and social risks, on both a regular and needs basis;.
• Ensure coordination with all the partners and collaborators, including the Tiger Conservation Coalition, to get their technical and management feedback to enhance the conservation effectiveness of the TLIF;.
• Ensure adequate information flow, discussions and feedback among the various stakeholders of the project;.
• Ensure the documents that form the basis of the TLIF, including Environmental and Social Framework, Terms of Reference, Safeguards and Gender Policies remain updated and fit for purpose;.
• Supervise the preparation of reports, including project impact, financial status, analysis of income, allocations, budgets, expenditure and delivery rates in accordance with UNDP rules and procedures.
• Strategic communications and programme development and knowledge sharing.
• Support and subsequently lead the expansion of the Tiger Landscapes Investment Facility to other Tiger Range Countries;.
• Lead and support the development of the case studies and other communications assets;.
• Manage a filing system to consolidate all the documents and lessons learnt. Synthesis of lessons learnt and best practices in the project;.
• Present the TLIF, including its impact on relevant events and forums. Support the Launch of the TLIF;.
• Ensure that the impact of the Project and lessons learnt are widely communicated through social media and other relevant channels, both internal and external.
• Technical support to the development of blended finance portfolio in the region.
• Support the Nature Finance team and coordinate with the Bangkok Regional Hub in expanding the blended finance portfolio for nature in the region.
• Provide technical backstopping to UNDP COs in Asia and the Pacific to facilitate the design and integration of nature finance solutions into project proposals (e.g., linkages to TLIF, BIOFIN, and blended finance pilots).
• Support regional knowledge management and capacity-building including south-south exchanges showcasing TLIF and other blended finance models.
• Support the preparation of regional policy briefs, communications products, and donor engagement materials to position UNDP s nature finance and TLIF work within the region and global dialogues.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
• Competencies.
• Core competencies.
• Achieve Results: LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have a lasting impact.
• Think Innovatively: LEVEL 3: Proactively mitigate potential risks, and develop new ideas to solve complex problems.
• Learn Continuously: LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences.
• Adapt with Agility: LEVEL 3: Proactively initiate and champion change, manage multiple competing demands.
• Act with Determination: LEVEL 3: Think beyond immediate tasks/barriers and take action to achieve greater results.
• Engage and Partner: LEVEL 3: Political savvy, navigating the complex landscape, championing inter-agency collaboration.
• Enable Diversity and Inclusion: LEVEL 3: Appreciate the benefits of a diverse workforce and champion inclusivity.
• Cross-functional & Technical competencies.
• Business Direction and Strategy.
• Negotiation and Influence - Reach a common understanding/ agreement, persuade others, resolve points of difference through a dialogue, negotiate mutually acceptable solutions and create 'win-win' situations.
• Business Direction and Strategy.
• Systems Thinking - Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.
• Business Management.
• Project Management - Ability to plan, organise, prioritise and control resources, procedures and protocols to achieve specific goals.
• Risk Management - Ability to identify and organise action around reducing, mitigating and proactively managing risks.
• Results-based management - Ability to manage the implementation of strategies, programmes, and projects with a focus at improved performance and demonstrable results. Knowledge and understanding of relevant theories, concepts, methodologies, instruments, and tools.
• Partnership Management.
• Relationship management - Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding.
• Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
• Ability to manage communications internally and externally, through media, social media, and other appropriate channels.
• Required Skills and Experience.
• An advanced university degree (Master's degree or equivalent) in Business Administration, International Development, Environmental Management, Environmental Policy or a similar field is required; or.
• A first-level university degree (Bachelor's degree) in the said fields in combination with 2 additional years of relevant experience may be considered in lieu of a Master's degree.
• Minimum 5 years (with Master's degree) or 7 years (with Bachelor's degree) in the field of project management.
• Required skills.
• Previous experience in managing large projects involving diverse stakeholders.
• Previous experience in biodiversity conservation.
• Experience in tracking, coordinating, and maintaining strategic partnerships on private sector engagement, sustainable finance, nature finance, and other related areas.
• Desired skills.
• Experience of the UN and/or UNDP's rules, policies, and procedures is an asset.
• Experience in pipeline development for community-based enterprises.
• Experience in biodiversity conservation in Asia.
• Experience in investments or blended finance.
• Experience in facilitating high-level steering committee or partnership meetings.
• Experience in managing multi-country projects, coordinating annual work plans, budgets, and monitoring frameworks across different stakeholders.
• Required Language.
• Fluency in English is required.
• Equal opportunity.
• As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
• UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
• Sexual harassment, exploitation, and abuse of authority.
• UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
• Right to select multiple candidates.
• UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
• Scam alert.
• UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.