เงื่อนไขการค้นหา

ทักษะ:

Leadership Skill

ประเภทงาน:

งานประจำ

• Oversees the day-to-day function of the sales team.
• Responsible for the events sales effort to achieve budgeted room night and revenue goals.
• Responsible for the revenue sales for the group segment to meet budgeted room night and revenue goals, in conjunction with Sales and Events managers.
• Solicit new and develop existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, webinars, and written communication.
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Participate in scheduled sales meetings, pre-event meetings, training and other sales strategy related meetings as required.
• Develop & maintain knowledge of market trends, competition, and customers.
• Responsible for conducting site inspections, and coordinating, orchestrating, and hosting property and area familiarization trips and activities.
• Professionally represent the hotel in community and industry organizations and events.
• Manage the preparation and standard of proposals and agreements for each market segment with their respective managers.
• Maintain and further develop SFDC database.
• Ensure that accounts are rated according to Rosewood Hotels & Resorts coding system.
• Develop promotions and sales campaigns for implementation in each market for key accounts, as guided by the Director of Sales & Marketing.
• Responsible for the strategy and annual RFPs for the negotiated market segment, to achieve revenue growth year-over-year, with the support of the Director of Sales & Marketing.
• Responsible for the strategy and tactics for the group segment, with the support of the Director of Sales & Marketing.
• Coach, mentor, and support managers and sales coordinator in weekly one-on-one meetings and discuss continued strategy and tactics for gaining business.
• Assist managers in the development of S.M.A.R.T plans and review weekly with each manager.
• Review progress to goal attainment on a scheduled basis.
• Assist Director of Sales & Marketing in monthly reviews with Sales Managers.
• Assist Director of Sales & Marketing with budget preparation.
• Assist Director of Sales & Marketing with annual goal setting.
• Contribute to the annual marketing plan preparation.
• Maintain expenses within the budgeted guidelines.
• Key liaison between sales and events department and on property colleagues and facilitate flow of communication.
• Assist DOSM and the team with marketing tools/collateral for all segments.
• Monitor scheduled direct mail efforts.
• Participate in weekly GRC review and forecast meetings.
• Oversee sales blitzes in assigned market segments with Regional Sales Office and sister properties.
• Organize, and participate in familiarization trips from key client base.
• Maintain knowledge of all Rosewood Hotels & Resorts to facilitate cross selling.
• Build relationships with sales counterparts from Regional Sales Office and sister hotels to relay leads and requests. Communicate need period dates and respond promptly to all leads.
• Prepare and submit timely monthly reports to the Director of Sales & Marketing.
• Recognize and include communication of market trends and competitive intelligence.
• Attend & organize sales meetings and leadership training sessions as required.
• Responsible for implementation and adherence to all departmental policies and manuals, while ensuring compliance to the same for consistency across the team.
• Continually assess strengths/opportunities of Sales Department and report to Director of Sales & Marketing.
• Establishes a sense of urgency with the team to understand and achieve the needs of the sales Operation.
• Support Director of Sales & Marketing in implementing new procedures and standards.
• Knowledgeable of Hotel's competitive set and recommends sales/pricing strategies, service and product improvements/up sell strategies to stay competitive.
• Participates and leads a healthy team morale as measured by employee satisfactions survey.
• Carries out other reasonable duties that may be assigned to him from time to time and as directed by the DOSM.
• Meetings.
• To attend or chair (as and when required) daily morning sales briefing.
• To attend or chair (as and when required) weekly Group Resume Meeting.
• To attend or chair (as and when required) bi-monthly Sales Department's Meeting.
• Attend monthly Review Meeting (Sales Manager's).
• Attend (in absence of DoSM / Commercial Director) Department Head meeting.
• Attend (in absence of DoSM / Commercial Director) Operations meeting.
• Attend or chair (in absence of DoSM / Commercial Director) Sales coordinator meeting.
• Activity Goals.
• To actively engage self and Sales/ Events teams to achieve set activity goals.
• Meet the following Activity Goalso 15 Prospect Calls per weeko 5 Outside Sales Calls per weeko 5 entertainments per weeko 2 Site Inspections per week Standard Task - Weekly or Monthly Report.
• Weekly sales call plan via Sales Force.
• Weekly Sales Manager's summary report.
• Weekly complete activity and to do detail report.
• Monthly Sales month end report.
• Monthly reconciliation, actual report.
• 3 Months action plan.
• To report key competitive activities and special programmes or packages in the market Administration.
• To respond to all enquiries within 6 hours and overseas enquiries 24 hours.
• Effective follow-ups are to be conducted for such enquiries.
• To effectively utilize the standard forms and letters to ensures that such forms and letters are presented in a most professional manner.
• To maintain an effective account and account management through Sales Force and to be fully competent with operating Sales Force.
• To ensure that all data input in Sales Force is accurate and updated.
• Traces on accounts and bookings are logged into Sales Force daily and ensures that traces are acted upon timely and thoroughly.
• To ensure that corporate rate letters, correspondence and other important documentation are prepared in a meticulous detail and presented in the most professional manner.
• To ensure that group resume, long stay memo, site inspection memo, and others important information is distributed to support department in a timely manner.
• To effectively use all available sales tools.
• Competent with basic computer software.
• To assist in the preparation of annual business plan.
• Coordination.
• Work closely with all levels of the sales team to ensure that the sales team works effectively with the events team and other departments.
• Ensures that all sales staff are fully trained based on the department's standard and are competent in executing their respective job roles.
• Ensure all employees maintain an update awareness of hotel product knowledge, current promotion, policy changes and appreciate internal communication.
• Provide honest and appropriate feedback for the performance of subordinate and itself.
• Ensures that all guest's profile, requirements and other important information are distributed to related department or sections in a timely man.