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ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Internal Audit
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- ร่วมจัดแผนการตรวจสอบ (Audit Program) สำหรับหน่วยรับตรวจที่รับผิดชอบ และกำหนดวิธีการตรวจสอบเพื่อให้การตรวจสอบบรรลุตามวัตถุประสงค์.
- ปฏิบัติงานตรวจสอบตามที่ได้รับมอบหมายให้สอดคล้องตามแนวทางการตรวจสอบที่ได้รับการเห็นชอบ และตามมาตรฐานการตรวจสอบภายใน.
- รวบรวม วิเคราะห์ ประเมินผลข้อมูลที่ได้จากการตรวจสอบ ถึงความเพียงพอและความมีประสิทธิภาพของระบบควบคุมภายใน.
- ควบคุมดูแล และสอบทานการปฏิบัติงาน ตลอดจนผลการปฏิบัติงานของเจ้าหน้าที่ตรวจสอบสอบภายใน เพื่อให้การตรวจสอบเป็นไปตามแนวทางการตรวจสอบที่กำหนด.
- จัดทำรายงานการตรวจสอบสรุปสิ่งที่ตรวจพบ พร้อมข้อเสนอแนะเสนอต่อหัวหน้าแผนกตรวจสอบภายใน.
- ปฏิบัติงานอื่น ๆ ตามที่ได้รับมอบหมายจากผู้บังคับบัญชา.
- ปริญญาตรีขึ้นไป สาขาบริหารธุรกิจ บัญชี หรือที่เกี่ยวข้อง.
- มีประสบการณ์ในการตรวจสอบภายในอย่างน้อย 5 ปีขึ้นไป.
- มีความรู้ด้านการตรวจสอบภายใน การบัญชี การควบคุมภายใน และภาษีอากร.
- มีทักษะในการเลือกใช้เทคนิคการตรวจสอบภายใน เทคนิคการนำเสนอและมีการจัดการอย่างเป็นระบบ.
- ยึดมั่นในหลักการและเหตุผล.
- มีทักษะในความคิดริเริ่ม สร้างสรรค์ และมีความละเอียดรอบคอบ.
- มีทักษะในการติดต่อสื่อสาร และประสานงานอย่างมีประสิทธิภาพ.
- มีทักษะในการสอน (Coaching) ผู้ใต้บังคับบัญชา หรือให้คำแนะนำหน่วยงาน.
- สามารถเดินทางปฏิบัติงานที่ต่างจังหวัดได้.
- สามารถขับรถยนต์ได้ และมีใบขับขี่.
- ทักษะภาษาอังกฤษดี.
ทักษะ:
Product Owner
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
Join a team dedicated to creating meaningful impact in Southeast Asia. Embrace our core values and help us build a better society together. Explore current opportunities.
ทักษะ:
Financial Analysis, Risk Management, Negotiation, M&A
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Cascade and implement all Corporate Finance policies and guidelines related to subordinates and relevant stakeholders to ensure that work practices are aligned with policies.
- Propose, periodically revise, and gain approval on work processes and procedures to ensure efficient operation.
- Develop, propose, obtain approval company's budget.
- Function-related accountabilities.
- New investment and financial plan.
- Provide key recommendations on deal considerations, including structuring, valuation, and negotiation in order to minimize cost of funds and ensure the financial stability of the company.
- Conduct relevant business/financial models to assist with management decision-making and to support M&A, joint venture, asset acquisition, and/or divestment transactions.
- Contribute to financial planning and decision-making at the top executive level to develop and implement financial strategies that are in alignment with the company's long-term business goals.
- Funding plan.
- Manage, monitor, and support management on the development of short-term, medium-term, and long-term fundraising plans, as well as coordination for input in the development of the group's financial strategy and plan to ensure sufficient cash flow to support business operations and new investment.
- Manage, monitor, and provide suggestions on performing analysis on money market performance, trends, and variances, in order to efficiently manage short-term and medium-term investment and to ensure that company is able to adjust sources of funds accordingly for optimal cost in a timely manner.
- Fundraising.
- Manage, monitor, and provide suggestions on planning, executing, and controlling fundraising activities, including BE issuance and/or Bond Issuance to obtain the optimal cost of funds and sufficient funds in a timely manner.
- Manage, control, and monitor relevant activities to ensure high quality and reliability of the information provided to credit rating agencies.
- Liaise key matters with financial institutions for arranging loans, executing loan agreements, managing loan drawdown process, and monitoring covenants to ensure optimal corporate benefit.
- Solidify relationships with financial institutions and investors to ensure long-term partnerships and sustain WHA's image and reputation.
- Financial risk management & Credit management.
- Manage, monitor, and provide suggestions on monitoring domestic and international financial market, analyzing current situation for potential financial impacts and monitoring related financial risks, as well as identification of short-term and long-term financial risk and credit risk (including foreign exchange rate risk and interest rate risk, and risk related to a line of credit) and development of mitigation strategy and plan, to ensure company's financial sustainability and that company can timely adapt.
- Solidify relationships with financial institutions, regulators, and relevant parties in order to ensure smooth operations regarding financial risk management.
- Asset monetization to REIT.
- Manage, monitor, and provide key information to financial advisors, legal advisors, and related parties to ensure necessary requirements are delivered in a timely manner.
- Manage, monitor, and provide recommendations on appraisal value, financial model, and deal structuring as well as manage timeline to ensure the maximization of WHA's benefits.
- Other accountabilities.
- Guide and assist, if needed, junior members in performing their tasks to ensure consistent understanding and ability to perform tasks.
- Review, if needed, assignment completed by junior members to ensure integrity and accuracy of work conducted.
- Perform analysis on benchmarking organizations in order to adopt market best practices into organization.
- Engage in regular meetings/ updates with team members, collect feedback, encourage and promote team spirit.
- Identify/ respond appropriately to high-complex issues, in order to ensure that each issue is efficiently dealt with or escalated to a superior level properly.
- Respond to instructions to undertake specific tasks to assist senior members in the completion of projects or assignments.
- Be accountable for other certain works as assigned from immediate superior level.
- Perform other duties & ad hoc projects as assigned.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Safety Management, Budgeting
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Monitor, analyze, and evaluate the operational and financial performance of Renewable Energy projects to support strategic decision-making and long-term business planning.
- Analyze financial performance, including operating costs, expenses, revenue, EBITDA, and net profit, providing clear insights and recommendations to top management and shareholders.
- Coordinate closely with project teams and internal/external stakeholders to enhance ...
- Support annual budgeting, forecasting, and financial planning processes, ensuring accuracy, strategic alignment, and timely submission.
- Track budget versus actual performance, identify variances, and propose corrective actions to drive continuous performance improvement.
- Develop and deliver high-quality presentations and reports for management and stakeholders on business operations, financial performance, and key developments.
- o O&M procedures and best practices.
- o Preventive and corrective maintenance planning (PM/CM).
- o Long-term service and spare parts contracts.
- o Spare parts and tools management.
- o Monitoring and diagnostic center setup.
- Monitor and coordinate with partners to ensure operating assets comply with industry standards and company policies across operations, maintenance, budgeting, inventory management, environmental compliance, and safety management.
ประเภทงาน:
งานประจำ
เงินเดือน:
฿30,000 - ฿45,000, สามารถต่อรองได้
- Senior Training Offficer - Assistant Training Manager.
- วัตถุประสงค์ของตำแหน่งงาน.
- ตรวจสอบและควบคุมการดำเนินงานฝึกอบรมและพัฒนาบุคลากรทั้งกลุ่มธุรกิจแบรนด์ให้เป็นไปตามนโยบายการพัฒนาบุคลากร ตลอดจนประเมินผลติดตาม และพัฒนาระบบงานฝึกอบรมให้สอดคล้องกับเป้าหมายที่กำหนด.
- งานวางแผนการฝึกอบรม.
- 1.วางแผนและตรวจสอบการฝึกอบรมประจำปีสำหรับสาขา/สำนักงานใหญ่.
- 2.วางแผนงานกิจกรรมประจำปีให้กับพนักงานสาขาและสำนักงานใหญ่.
- 3.สื่อสารงานฝึกอบรมประจำปีให้กลุ่มธุรกิจแบรนด์ทราบ.
- 4.ทบทวนค่าใช้จ่ายให้เป็นไปตามงบประมาณการฝึกอบรมที่ตั้งไว้.
- งานวิทยากร.
- 1.พัฒนาออกแบบหลักสูตรการฝึกอบรมในหัวข้อที่เกี่ยวกับงานปฏิบัติการหน้าสาขาเพื่อให้เหมาะสมกับธุรกิจและกลุ่มผู้เรียนได้อย่างมีประสิทธิภาพ.
- 2.พัฒนาสื่อการสอนให้มีความทันสมัยและเหมาะสมกับการเรียนรู้ของพนักงาน ให้ทันสมัยอยู่เสมอ.
- 3.ดำเนินการฝึกสอนหลักสูตรที่เกี่ยวข้องกับการพัฒนาบุคลากรทั้งระดับปฏิบัติการและระดับบริหารที่ปฏิบัติการหน้าสาขาเพื่อเพิ่มศักยภาพการทำงาน.
- 4.ใช้เทคโนโลยี สารสนเทศ เพื่อเพิ่มความแปลกใหม่ในการอบรม ผ่านสื่อต่างๆ เช่น E learning, Knowledge Center Role Play situation.
- งานติดตามประเมินผลการฝึกอบรม.
- 1.พัฒนาและออกแบบระบบวิธีการประเมินผลการฝึกอบรมในแต่ละหลักสูตรเพื่อให้มั่นใจในประสิทธิภาพและประสิทธิผลของการฝึกอบรม.
- 2.วิเคราะห์ข้อมูลการติดตามผลการฝึกอบรมของกลุ่มธุรกิจแบรนด์.
- 3.นำเสนอแนวทางแก้ไขต่อผู้บังคับบัญชาเพื่อพัฒนางานฝึกอบรมให้มีประสิทธิภาพ.
- งานพัฒนาบุคลากรในทีม.
- 1.พิจารณาความต้องการฝึกอบรมของพนักงานในทีมเพื่อเพิ่มขีดความสามารถ.
- 2 ให้คำปรึกษา และ Coaching ในเรื่องที่เกี่ยวข้องกับงานฝึกอบรม การติดตามประเมินผลแก่บุคลากรในทีม.
- 3 ประเมินผลบุคลากรในทีมเพื่อพัฒนาและปรับปรุงความรู้ความสามารถในงานการฝึกอบรม.
- งานจัดทำรายงานเสนอต่อผู้บังคับบัญชา.
- 1. รวบรวมข้อมูลผลประเมินความพึงพอใจหลังจบการฝึกอบรมในแต่ละหลักสูตร.
- 2.วิเคราะห์ผลประเมินความพึงพอใจในแต่ละหลักสูตรเพื่อนำมาพัฒนาหลักสูตรการฝึกอบรม.
- 3.นำเสนอแนวทางแก้ไขเกี่ยวกับหัวข้อการประเมินต่างๆให้กับผู้บังคับบัญชา.
- 4.จัดทำรายงานและวิเคราะห์ผลเกี่ยวกับงานฝึกอบรม.
- งานที่ได้รับมอบหมายจากผู้บังคับบัญชา.
- Line: https://line.me/ti/p/KjJOddBjDk.
ประสบการณ์:
7 ปีขึ้นไป
ทักษะ:
Leadership Skill, Maya, English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Central Village.
- Store Manager.
- Terminal 21 Korat.
- Assistant Store Manager.
- Muangthong.
- BigC Rama 2.
- The Mall Bangkapi.
- Paradise Park.
- Central Village.
- Hatyai Village.
- One Bangkok.
- Market Village Suvarnabhumi.
- SportMall Siam Paragon.
- Store Supervisor.
- SportMall Bangkapi.
- Maya Chiangmai.
- Drive sales performance and achieve business targets.
- Lead, coach, and develop a high-performing store team.
- Ensure smooth daily store operations and compliance with company standards.
- Manage inventory, stock levels, and store profitability.
- Deliver exceptional customer experiences and uphold brand standards.
- Monitor market trends and identify growth opportunities.
- Act as a brand ambassador and inspire team engagement.
- At least 2-7 years of proven retail management experience, store manager role, preferably in sportswear, fashion, or premium lifestyle brands.
- Strong leadership, problem-solving, and organizational skills with the ability to inspire and motivate teams.
- Excellent communication skills; fluent in Thai with good English proficiency (spoken and written).
- Proficient in MS Office and retail systems (POS, inventory, reporting).
- Demonstrated ability to deliver results in a fast-paced, high-volume retail environment.
- Strong sense of accountability, ownership, and attention to detail.
- Highly proactive, results-driven, and passionate about sports and lifestyle culture.
ทักษะ:
Business Development
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Drive service contract, modernization, and spare parts sales to achieve revenue, profitability, and growth targets.
- Develop and maintain strong relationships with existing and prospective customers to maximize customer satisfaction and secure long-term business partnerships.
- Proactively manage contract renewals by monitoring expiring agreements, negotiating commercial terms, and achieving renewal and price adjustment targets.
- Identify and pursue new business opportunities while recovering lost accounts to expand the service portfolio and customer base.
- Conduct regular customer visits to understand customer needs, identify sales opportunities, and provide tailored solutions.
- Prepare sales plans, forecasts, and account strategies to support business growth objectives.
- Lead commercial negotiations and close sales opportunities to achieve agreed sales targets.
- Collaborate with cross-functional teams to ensure excellent service delivery and customer experience.
- Monitor invoicing and support collection activities to ensure timely billing and healthy accounts receivable performance.
- Analyze sales performance, market trends, and customer feedback to identify opportunities for continuous improvement.
- Maintain accurate sales pipeline and customer records in the company's CRM and reporting systems.
- For Assistant-Level Candidates (if applicable).
- Lead, coach, and develop the Service Sales team to drive performance and capability growth.
- Establish sales priorities and monitor team performance to ensure achievement of business objectives.
- Promote a high-performance and customer-focused culture within the team.
- Preferred Candidate Profile.
- Bachelor's degree in business administration, Engineering, Marketing, or a related field.
- Experience in Service Sales, Aftermarket Sales, B2B Sales, Industrial Equipment, Engineering Services, Elevator & Escalator, or related industries.
- Strong track record in sales, account management, and customer relationship building.
- Experience in contract negotiation, service agreement renewals, and business development.
- Strong commercial acumen and customer-centric mindset.
- Excellent communication, negotiation, and stakeholder management skills.
- Prior people management experience is preferred for Manager-level candidates but not mandatory for Senior Sales candidates.
ทักษะ:
Compliance, Legal, Risk Management
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Coordinate with OpRisk team on annual Call Tree testing and report results.
- Analyze and advise on risk events and control measures related to Collections processes.
- Track and support compliance in debt collection procedures across internal and external staff, liaising with Legal, OpRisk, and Compliance teams.
- Assist in creating and updating BCP plans for Collections in line with corporate policy and timelines.
- Monitor service quality and complaints in both in-house and outsourced collection teams; analyze root causes and communicate corrective actions.
- Handle regulatory inquiries and complaints (e.g., from BOT, OCPB, AMLO), ensuring timely reporting to Compliance and relevant stakeholders.
- Support updates to Compliance Checklists and Testing processes in accordance with regulatory changes.
- Coordinate updates to Collections Procedures and Manuals to ensure compliance with laws and internal policies.
- Prepare documentation for internal and external audits; track action plans for any issues found.
- Review and validate Incident and PDPA Incident reports for accuracy and compliance, and share findings with relevant teams.
- Monitor CCRP system complaints to ensure resolution within SLA and maintain records for disciplinary tracking.
- Collaborate with OpRisk on BIA, RCSA, RA, and NCB audit-related matters.
- Perform other duties as assigned by supervisor.
- Bachelor s degree in Business, Risk Management, or related fields.
- Experience in Collections, Compliance, or Operational Risk preferred.
- Strong communication, coordination, and analytical skills.
- Knowledge of regulatory frameworks (BOT, PDPA, etc.) is a plus.
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Accounts Payable, Public Relations, Problem Solving, Procurement, Recruitment, Negotiation
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
- Assistant Facilities Manager - Omnicom Account.
- Location: Thailand.
- About the Role.
- As the Assistant Facilities Manager for our prestigious Work Dynamics client, you will spearhead operational excellence and service delivery across a site. This pivotal leadership position serves as the principal operational lead responsible for the end-to-end delivery of integrated facilities management (FM) services, ensuring business continuity, operational excellence, financial performance, and leading the operating model on site.
- This leadership role is accountable for building and developing high-performing FM teams, maintaining trusted relationships with client stakeholders, and ensuring that local teams take ownership of their sites. The role also includes promoting diversity and inclusion, supporting ESG objectives, and driving a proactive health and safety culture.
- The Client Environment.
- Omnicom Group Inc. is an American global media, marketing, and corporate communications holding company, headquartered in New York City. Omnicom's branded networks and specialty firms provide services in four disciplines: advertising, customer relationship management, public relations, and specialty services.
- As their trusted real estate services partner, we provide comprehensive management solutions that enable their focus on core business activities while ensuring their real estate assets operate at optimal performance.
- Execute comprehensive work order management using advanced CAFM systems, ensuring completion rates within SLA parameters.
- Provide expert customer service to C-suite executives and senior stakeholders, maintaining JLL's reputation for excellence.
- Assist in emergency response coordination and business continuity planning.
- Maintain detailed compliance documentation and regulatory reporting for audit readiness.
- Responsible for submitting Monthly activity and financial report to SEA Facilities Manager and executing ad-hoc requests.
- Responsible for all vendor related communication to schedule repairs, maintenance and goods purchase including landlord, and building management company.
- Responsible for all contract related document execution (renewal, termination, company seal arrangement).
- Responsible for invoice processing of office rent and all invoices creation.
- Responsible for supporting annual power outage.
- Responsible for KPI review.
- Ad-hoc responsibilities assigned by Local client.
- Responsible for annual budget.
- Responsible for communicating overseas client and teams.
- Portfolio Excellence Leadership.
- Support strategic direction and operational excellence across key account support functions: HSSE, Quality & Compliance, Performance Management, Communications, Sustainability, and Nuvolo.
- HSSE & Quality Management.
- Support execution of assessments and hands-on HSSE activities.
- Comply with the JLL global standards and procedures once they have been informed of the requirements.
- Cooperate with your manager in HSSE matters, including the assessment of risks and any control measures identified.
- Not interfere with, disable, or misuse anything provided in the interest of HSSE, security, fire, food hygiene, or first aid.
- Report accidents, incidents, near misses, faults, and deficiencies to your manager.
- Seek advice if in doubt about the adequacy of any HSSE arrangements.
- Complete HSSE training as directed.
- Performance & Systems Management.
- Support digital transformation initiatives including implementation and smart building technologies.
- Support reliability initiatives to improve critical systems performance and reduce operational risks.
- Financial Management & Governance.
- Maintain, review and oversee vendor relationships & performance.
- Work with the suppliers to leverage relationships to ensure the client's FM spend related Accounts Payable KPIs are maintained by chasing invoices or supplier statements where necessary.
- Work with the Procurement Team to competitively bid and prepare all service contracts to assure high quality and cost-effective services.
- Identify, implement and record all operational cost savings initiatives to ensure meeting the client's glidepath savings KPIs.
- Work with utility suppliers to monitor and understand consumption patterns and identify and cost saving opportunities.
- Sustainability & Communications.
- Execute daily sustainability practices including energy management, waste reduction, and water conservation programs at the facility level.
- Monitor and optimize building systems performance through BMS analysis, identifying opportunities to reduce consumption while maintaining comfort standards.
- Coordinate recycling and waste management programs, working with vendors to maximize diversion rates and minimize disposal costs.
- Implement green cleaning protocols and sustainable maintenance practices, ensuring use of environmentally preferred products.
- Manage on-site sustainability projects such as LED lighting retrofits, occupancy sensor installations, and landscaping improvements.
- People & Team Leadership.
- Foster a culture of collaboration, innovation, and continuous improvement.
- Support appropriate staffing models and resource allocation across all functions and regions.
- Client Relationship Management.
- Support strong strategic partnerships with client stakeholders at all levels.
- Proactively identify emerging client needs and support identifying solutions.
- Act as the escalation point for complex service delivery challenges, ensuring swift and effective resolution.
- Suppliers.
- Support vendor relationships & performance.
- Proven ability to influence without authority.
- Identify, implement and record all operational cost savings initiative.
- s.
- Professional Background.
- Experienced in Facility management, building management, property management, procurement is an advantage.
- Facilities management experience.
- Task Skills.
- Proficiency with Microsoft Word, Excel and PowerPoint.
- A meticulous individual to anticipate client needs.
- Multi-task.
- Personal Skills.
- Ability to meet tight schedules and deliver high quality of work.
- High level of communication and interpersonal skills.
- Excellent problem solving and negotiation skills.
- Proactive individual.
- Our Commitment to Sustainability and Innovation.
- At JLL, we're committed to building a better tomorrow. As a facilities Manager, you'll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You'll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences.
- Growth and Development.
- As part of the JLL family, you'll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world.
- What We Offer.
- Opportunity to lead a flagship account with significant strategic importance to our organization.
- Exposure to cutting-edge operational practices and technologies across international markets.
- Collaborative, innovative work environment with access to industry-leading resources and expertise.
- Comprehensive professional development program and clear advancement pathways.
- Competitive compensation package including performance-based incentives.
- Global mobility opportunities within a growing international organization.
- On-site -Bangkok, THA.
- If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!.
- At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
- JLL Privacy Notice.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
- For more information about how JLL processes your personal data, please view our.
- Candidate Privacy Statement.
- For additional details please see our career site pages for each country.
- Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at.
- [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our.
- Contact Us.
- page > I want to work for JLL.
ทักษะ:
Problem Solving, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Play a key role in order delivery core process to ensure the order delivery meet customer requirement and the delivery performance meet target set.
- Daily order processing with transactions accurately and making changes where necessary, in a timely manner from order entry to delivery commitment to customers.
- Coordinate shipping arrangements and ensure shipment is according to the schedule.
- Investigate and respond to every inquiry and complaints from customer regarding company's product and possibly its shipment with a thorough and speedy coordinate & resolve.
- Provide efficient analyses to help identify and communicate trends and drivers to the business to management.
- Ensure that the company's customer master data is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed.
- Enhance customer satisfaction, gain customer trust as reliable supplier and establish long-term business relationship.
- Support assistant manager-customer service and supervise team members as a senior level.
- Coordinate and follow ISO, BRC and internal control, support audit surveillance on quality process flow.
- Keep on developments in customer service by attending to meetings and training courses.
- Bachelor's degree Business administration, business or related fields with 5-7 experienced in customer focus, support, services, Sales.
- Able to multitask, excellent time management and prioritization skills.
- Able to analyze sales data and related statistics and translate results into positive customer experience and resolution.
- Knowledge of quality system, excellence level of English and self-motivated and self-directed.
- Good problem solving, people skills and high level of creativity.
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