เงื่อนไขการค้นหา

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Contact customer to get cargo information and inform booking confirmation to customer.
• Create HAWB into Daily planning and UFS.
• Cooperate with transportation team for pick up cargo as customer 's instruction.
• Send Pre-alert to destination office and attach shipping document.
• Avoid and reduce any extra cost by human error.
• Must carefully use company asset and in good maintenance.
• Education: Bachelor s Degree in Business, International Business or related fields.
• Year of experience: 1-5 years experienced in Air Freight.
• Other qualification: Good command of English, both of written and spoken.
• Able to operate PC and Microsoft Office.
• Immediate or quick to start working is preferred.
• Work location: HQ (Ratchadaphisek), Near Lat Phrao Station (MRT Blue Line, BTS Yellow Line).

ประเภทงาน:

งานประจำ

• ตอบรับสายโทรศัพท์จากลูกค้าที่สนใจสินเชื่อรถยนต์/รถมอเตอร์ไซค์.
• ให้ข้อมูลเบื้องต้นเกี่ยวกับผลิตภัณฑ์สินเชื่อ เงื่อนไข อัตราดอกเบี้ย ระยะเวลาผ่อนชำระ และโปรโมชั่นต่างๆ.
• ให้คำแนะนำและคำปรึกษาที่ถูกต้องและรวดเร็วตามนโยบายบริษัท.
• บันทึกข้อมูลการติดต่อและความสนใจของลูกค้าลงในระบบ CRM อย่างถูกต้องและครบถ้วน.
• ส่งต่อข้อมูลลูกค้าที่มีศักยภาพ ไปยังหน่วยงานที่เกี่ยวข้องเพื่อดำเนินการขั้นตอนต่อไป.
• ติดตามผลและอัพเดทสถานะของลูกค้าในระบบ.
• ปฏิบัติงานตามคู่มือและมาตรฐานการให้บริการของบริษัทอย่างเคร่งครัด.
• รักษาความลับของข้อมูลลูกค้าและข้อมูลทางธุรกิจ.

ประเภทงาน:

งานประจำ

• ตอบคำถามและให้คำปรึกษาผ่านช่องทางต่างๆ เช่น Facebook, Line OA, Pantip, Website และอีเมล.
• ให้ข้อมูลเกี่ยวกับสินเชื่อรถยนต์/รถมอเตอร์ไซค์ เงื่อนไข การสมัคร และโปรโมชั่น.
• ติดตามลูกค้าแบบ Outbound: ติดตามลูกค้าที่ทิ้งข้อความไว้ (Abandoned Chats/Messages) ที่ยังไม่ได้รับคำตอบ.
• ติดต่อกลับลูกค้าที่การสนทนาไม่จบสมบูรณ์ เพื่อให้บริการต่อเนื่อง.
• โทรออกและส่งข้อความติดตาม เพื่อให้ข้อมูลเพิ่มเติม.
• ทำงาน 5 วัน หยุด 2 วันต่อสัปดาห์ (วันหยุดหมุนเวียนตามตารางงาน อาจไม่ได้ตรงกับวันเสาร์ หรืออาทิตย์).

ประเภทงาน:

งานประจำ

• ให้ข้อมูลตามข้อสอบถาม รับเรื่องร้องเรียน ข้อเสนอแนะ และแก้ไขปัญหาให้แก่ลูกค้าโดยประสานงานกับหน่วยงานที่เกี่ยวข้องตามที่กำหนดไว้.
• สร้างความพึงพอใจให้แก่ลูกค้าต่อการบริการ.
• ปริญญาตรี ทุกสาขา.
• สามารถสื่อสารภาษาอังกฤษได้คล่องแคล่ว.
• มีประสบการณ์ในงานบริการ, ลูกค้าสัมพันธ์ อย่างน้อย 1 ปี.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Microsoft Office, Problem Solving, Procurement, Purchasing, Salesforce, SAP, ERP, English

ประเภทงาน:

งานประจำ

• Respond to customer inquiries via phone, email, or other communication channels.
• Customer procurement and sales order execution; verify data on customers' PO and proceed transaction into ERP System, then release on-line the Delivery order to warehouse for distribution by ensuring a fast stock turnover and a continued reduction of stock/working capital.
• Collaborate with internal teams to address customer needs.
• Coordinate the operational staff at the Warehouse & Logistics function on supply chain management issues, maintains a service level agreement to assist Commercial and BU.
• Maximizes customers' satisfaction by taking immediate action or prevent/reduce complaints, and handle products/price-related questions and pass on to the commercial team. Salesforce system to be adopted.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain and update customer records in the system.
• Follow up on customer requests and ensure timely resolution.
• Coordinates with Planning & Purchasing and International Logistics Team to monitor all arrival shipments and meet customers' requirements.
• Meet service quality, productivity, and customer satisfaction targets.
• Telemarketing Service: Interact with current customers by approach/soliciting their PO, or potential customers by answering product and service grounding questions, suggesting information about other products.
• Closely coordinate and communicate customer action plans with Supply Chain & Operations team.
• Meet service quality, productivity, and customer satisfaction targets.
• Other duties assigned by supervisor.
• Education: Bachelor's Degree in any field.
• Experience: 3 years in Customer Service.
• Age: Open.
• Gender: Open.
• Others: SAP / Proficiency in Microsoft Office.
• Good in English proficiency.
• Interpersonal / Communication skills.
• Ability to manage change.
• Systematic & Analytical Thinking.
• Problem Solving & Decision Making.
• Customer Orientation.
• Previous customer service experience is an advantage.
• Brenntag TA Team.

ทักษะ:

Problem Solving, English

ประเภทงาน:

งานประจำ

• Play a key role in order delivery core process to ensure the order delivery meet customer requirement and the delivery performance meet target set.
• Daily order processing with transactions accurately and making changes where necessary, in a timely manner from order entry to delivery commitment to customers.
• Coordinate shipping arrangements and ensure shipment is according to the schedule.
• Investigate and respond to every inquiry and complaints from customer regarding company's product and possibly its shipment with a thorough and speedy coordinate & resolve.
• Provide efficient analyses to help identify and communicate trends and drivers to the business to management.
• Ensure that the company's customer master data is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed.
• Enhance customer satisfaction, gain customer trust as reliable supplier and establish long-term business relationship.
• Support assistant manager-customer service and supervise team members as a senior level.
• Coordinate and follow ISO, BRC and internal control, support audit surveillance on quality process flow.
• Keep on developments in customer service by attending to meetings and training courses.
• Bachelor's degree Business administration, business or related fields with 5-7 experienced in customer focus, support, services, Sales.
• Able to multitask, excellent time management and prioritization skills.
• Able to analyze sales data and related statistics and translate results into positive customer experience and resolution.
• Knowledge of quality system, excellence level of English and self-motivated and self-directed.
• Good problem solving, people skills and high level of creativity.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Accounting, SAP, English

ประเภทงาน:

งานประจำ

• Import Abandonment Cargo.
• Send notice to consignee, advice all costs related for the long stay shipment with referring the period as per UAC procedure.
• Send the same information to Loading port and ask for more information from shippers if any.
• Update Loading port after shipment is cleared.
• Co-ordinate with Sales Dept and Loading port to send back the cargo or send to other country if required by the shipper.
• Ask GVA UAC Dept to open the UAC Themis file if shipment is not cleared or Customs' confiscation.
• Co-ordinate with the terminal and customs officer to destroy cargo or to auction in order to get the empty unit back.
• Negotiate with Terminal to get the best term for storage cost and update to GVA.
• Proceed payment with subcontractor when GVA approved and submit to Payment Advice to Account (On SAP).
• Arrange meeting with customs to seek the solution by monthly, and summarize to management team/ GVA (UAC cases).
• Pre-screen report and Second Arrival Notice weekly report.
• KPI report monthly.
• Monitor ONE vision system and send the weekly report to UAC GVA.
• Create a monthly report for UAC to report to the management.
• Update all UAC record in database.
• Export Abandonment Cargo.
• Send notice and follow the long stay shipment to the shipper after receiving information from the final port of discharge (FPOD) until cargo clearance of Consignee.
• Update FPOD if any information received from shipper.
• Co-ordinate with Sales Dept if the shipper would like to ship the cargo back or send to other country.
• Create a monthly report for UAC to report to the management.
• Update all UAC record in database.
• Import Cargo Damaged Claims.
• Handle for a cargo claims and legal cases based on B/L's clause/principal instruction and acknowledge/reject/settle claim case based on principle's instruction/approval.
• Order survey under GVA's approval and follow up the survey report as per GVA's requirement.
• Co-ordinate with appointed surveyor and consignee for smooth operations.
• Coordinate and follow up the concerned section to provide the necessary evidence and contact with concerned parties both local party and oversea in order to request for the related documents to carry out investigation on the damage or loss of cargoes.
• Open Themis Claim file and upload all files in system.
• Proceed payment of survey invoice after GVA approved PA.
• Handling/recovery for 3rd party claims, compile all documents, report to GVA and coordinate with internal/external parties.
• Issue the notice of claim recovery against the responsible party and follow up until close case.
• Update GVA Legal Dept.
• Giving suggestions for all departments related to claim issue / other issues not concerned claims.
• Update all CLAIM record in database.
• Manage for loss BL cases with coordinate with internal/external parties. (Bank and Insurance Guarantee).
• Manage the lawsuit court, coordinate with lawyer, claimant, and principle, finance team through case closed.
• Prepare documents and be testimony of government document/case (Police, Customs, DSI etc).
• Handling of lawsuit case when Court summons put against company.
• To be representative/witness to defence court case.
• Export Cargo Damaged.
• Handle for a cargo claims and legal cases based on B/L's clause/principal instruction and acknowledge/reject/settle claim case based on principle's instruction/approval.
• Inform to shipper after receiving information from transhipments port or from FPOD.
• Handling/recovery for 3rd party claims, compile all documents, report to GVA and coordinate with internal/external parties.
• Coordinate and follow up the concerned section to provide the necessary evidence and contact with concerned parties both local party and oversea in order to request for the related documents to carry out investigation on the damage or loss of cargoes.
• Issue the notice of claim recovery against the responsible party and follow up until close case.
• Open Themis Claim file and upload all files in system.
• Giving suggestions for all departments related to claim issue / other issues not concerned claims.
• Manage for loss BL cases with coordinate with internal/external parties. (Bank and Insurance Guarantee).
• Non-Cargo Claim.
• Update case and all information to GVA and manage the case under principle's instruction.
• Open Themis Claim file and upload all files in system.
• Full Container Mishandling.
• Coordinate and follow up the concerned section to provide the necessary evidence and contact with concerned parties both local party and oversea in order to request for the related documents to carry out investigation on the damage or loss of cargoes.
• Handling/recovery for 3rd party claims, compile all documents, report to GVA and coordinate with internal/external parties.
• Create RF in Themis file once receive the settlement from the responsible party.
• Local Claims.
• Consider Local Claim to present to the management and ask for the approval to absorb to clients at reasonable cost.
• Co-ordinate with Sales/CS Dept, Account Dept and clients for the payment.
• Advice to Sale/CS Dept or client if claimed is rejected from the management.
• Key Stakeholders & Interface.
• External - Customers.
• Internal - Trade Management / Customer Service / Freight Team/ Documentation / Operation / Logistics / Finance & Accounting.
• Internal - MSC Overseas Office.
• Key Experience & Qualifications.
• Minimum Bachelor Degree in any discipline.
• Minimum 1-2 years of experience in service related industry.
• Key Competencies & Skills.
• Strong MS Office software application.
• Strong written & spoken English Skill.
• Good Communication and inter personal skill.
• Customer Orientated.
• Team player.
• Have self -drive and passion to deal with people.
• Able to work independently.
• Self-Initiatives.
• Employee Benefits.
• Annual Leave 15 Days/Year.
• Birthday Leave.
• Fix Bonus + Variable Bonus.
• Provident Fund.
• Group Insurance (Life&Medical).
• Flexible Working Hour.
• Meal Allowance Every Month.
• Glasses Allowance.
• Dental Allowance.
• All application will be treated strictly confidential !.
• Human Resources Department.
• MEDITERRANEAN SHIPPING (THAILAND) CO., LTD.
• MSC Building, 571, Sukhumvit 71 Road, Soi Pridi Banomyong 25, Klongton-Nua, Watthana, Bangkok 10110, Thailand.
• Company Website: https://www.msc.com/ [link removed].