เงื่อนไขการค้นหา

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

ประเภทงาน:

งานประจำ

• We are looking for an After-Sales Service Officer to join our team! In this role, you will be the vital link between our clients (buyers/tenants), owners, and internal teams. Your main goal is to ensure a smooth transition after a property sale or lease, provide exceptional customer care, and help maintain long-term relationships with our clients.
• If you love communication, problem-solving, and have a passion for property service, we want you!.
• Document & Coordination: Handle post-sales/rental documents including contracts, ownership transfers, receipts, and client profiles.
• Handover & Check-in: Schedule and coordinate property handovers, inspect room conditions, check furniture/assets, and deliver keys to clients.
• Maintenance Support: Act as the main contact point for maintenance issues (e.g., AC repairs, leaks, electrical issues) by coordinating between owners, tenants, technicians, and project management.
• Utility Setup: Assist clients with setting up basic utilities, including water, electricity, and internet services.
• Customer Relations: Conduct follow-up calls or messages after move-in to ensure customer satisfaction and handle any issues. Assist with lease renewals, re-rentals, or re-sales.
• Services: Manage required immigration paperwork for foreign tenants, specifically TM30 filings.
• Data & Systems:Update rental/sales records, track tenant statuses, and securely organize all documents in the system.
• Content Creation:Collaborate with the Marketing team by creating content that highlights our after-sales services.
• Cross-Team Collaboration: Work closely with Maintenance, Property Management, Legal, and Finance teams to ensure smooth daily operations.
• Events & Sales Support: Participate in major company PR events to provide service information, and assist the sales team in presenting company products/projects to clients when needed..
• Education: Bachelor s degree in Business Administration, Hospitality, Marketing, Communication Arts, or a related field.
• Experience: 1-2 years of working experience (experience in real estate or customer service is a plus).
• Language Skills: Fluent in Thai and English. Proficiency in Chinese (Mandarin) is highly preferred.
• Flexibility: Able to work on weekends (Saturday & Sunday).
• Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint) and content creation tools (Canva, CapCut).
• Personality: Excellent interpersonal and communication skills, strong service mind, highly responsible, and patient.

ทักษะ:

Opera, English

ประเภทงาน:

งานประจำ

• Supervise and guide Front Office/Guest Service team members in delivering outstanding guest experiences.
• Handle check-in, check-out, and guest inquiries efficiently while maintaining a welcoming atmosphere.
• Resolve guest concerns promptly and professionally, escalating issues where necessary.
• Monitor room allocations, VIP arrangements, and special requests to ensure seamless service.
• Train, coach, and motivate team members to uphold Mövenpick service standards.
• Coordinate with other departments (Housekeeping, Engineering, F&B) to ensure smooth operations.
• Ensure adherence to safety, security, and sustainability practices aligned with Mövenpick BDMS Wellness Resort Bangkok.
• Support the implementation of loyalty programs and guest engagement initiatives.
• Qualifications Previous experience in a Front Office or Guest Services supervisory role within a hotel environment.
• Fluent in Thai and proficient in English (additional languages an advantage).
• Strong leadership, interpersonal, and communication skills.
• Knowledge of Opera or similar PMS preferred.
• Ability to work flexible shifts, including weekends and holidays.
• Positive, service-minded attitude with a focus on guest satisfaction and team development.
• Commitment to Mövenpick BDMS Wellness Resort Bangkok s Sleep Well, Eat Well, Meet Well, Live Well standards.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.