เงื่อนไขการค้นหา

ทักษะ:

Accounting, English

ประเภทงาน:

งานประจำ

• Bachelor s degree of Business Administration business, Financial, Economics, Accounting.
• Experience in Banking industry at least 1 years.
• Good command of English.
• FB: Krungsri Career (http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120..

ทักษะ:

Research, English

ประเภทงาน:

งานประจำ

• Develop customer research from beginning: proposal, questionnaire, discussion guide, graph/diagram, presentation including competitive analysis.
• Extract customer insights as well as deep analysis of customer data into actionable engagement projects/campaigns.
• Present convincing research results and engagement project / campaign for all level staff members.
• Work closely with all stakeholders for driving more engagement with our customers and more usage/profitability.
• Collaborate with the data analytics team in order to extract customer insights and deliver customer engagement projects/campaigns.
• Drive customer engagement with research results and data analysis.
• Proficient in Thai.
• Experience performing customer research to understand customer needs and behaviors.
• Strong analytical skills and a demonstrated ability to use data to drive decision making for more customer engagement.
• Outstanding written and oral communication skills both Thai and English with strong personal presence, and being able to communicate concepts and ideas to stakeholders at all levels.
• Able to influence decision-making at all levels within an organization, and in a variety situations.
• Passionate about mobile user experience with an obsessive attention to detail.
• Work Location: True Digital Park.

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Accounting, Work Well Under Pressure, English

ประเภทงาน:

งานประจำ

• Manage and coordinate end-to-end order processing and customer service operations to achieve assigned KPIs.
• Work closely with cross-functional teams to ensure smooth execution of sales and service activities.
• Support overall sales performance to meet business targets.
• Analyze customer needs and propose appropriate solutions and options to resolve issues and enhance customer satisfaction.
• Prepare and report DTR/DTP, and propose initiatives to improve service efficiency and value creation for customers and the company (e.g., system integration, order tracking, cost-saving projects).
• Prepare sales and service performance reports.
• Present operational results, insights, and improvement initiatives to management.
• Qualifications Bachelor's degree in Business Administration, Marketing, Accounting, Logistics, International Business, or related fields. (Bachelor GPA > 2.70, Master GPA > 3.30).
• 1 - 3 years of work experience in customer success, sales support, order management, customer service, or related roles.
• Strong experience in end-to-end order management, coordination, and KPI-driven operations.
• Good understanding of sales operations, customer service processes, and cross-functional coordination.
• Service-minded, responsible, detail-oriented, and able to work well under pressure.
• Good command of English in written and verbal.
• Proficient in Chinese language (HSK Level 6 or equivalent) .
• Willing to work onsite at SCG Packaging PCL. (Bangsue, Bangkok).
• Contact: Pupat (Mac) Email: [email protected]