เงื่อนไขการค้นหา

ประเภทงาน:

งานประจำ

• Process customer complaint cases.
• Resolve more complex complaints escalated by customer service or customer contact centre staff.
• Responsible for other relating tasks as assigned to align with business policy and build long term business growth.
• Explore opportunity to improve work flow and build healthy environment.
• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
• In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link
• https://www.aia.co.th/th/about-aia/privacy/candidate.
• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
• You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Welcome and assist patients with inquiries, appointments, and follow-ups.
• Manage patient records and ensure accurate data entry.
• Coordinate with dental professionals to schedule treatments efficiently.
• Handle patient feedback and resolve concerns promptly.
• Provide information about clinic services and promotions.
• Maintain a clean and organized reception area.
• Previous experience in customer service or a similar role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using computer systems and scheduling software.
• Friendly and professional demeanor.
• Attention to detail and organizational skills.
• Why to apply?.
• Join Denta Care Clinic to be part of a supportive and professional team dedicated to improving patients' lives. Enjoy a positive work environment, opportunities for growth, and competitive benefits.
• Please contact: 0-2238-8938-9 / 0-2235-7755.
• Location: 1010/18-20 Rama IV Rd., Silom, Bangrak Bangkok.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

SAP, Finance, Industrial Engineering, English

ประเภทงาน:

งานประจำ

• Lead the end-to-end ODES deployment project in Thailand, from scoping and planning through to go-live and stabilization.
• Serve as the primary point of contact for all stakeholders local operations teams, regional/global ODES program teams, IT, and third-party vendors.
• Build and maintain a comprehensive project plan including milestones, resource allocation, risks, and dependencies.
• Ensure alignment between the local implementation and the global ODES standard methodology, adopting harmonized processes based on Manhattan Active best practices.
• Coordinate the transition from SAP WM to Manhattan Active WMS, running on Google Cloud Platform (GCP), and ensure integration with the HIP (Hybrid Integration Platform) connecting to SAP S/4 HANA (NEO).
• DC Operations & Process TransformationPartner closely with DC operations teams to map current warehouse processes (Inbound, Outbound, Inventory Management, Co-packing, Labor Management) and design the future-state operating model.
• Champion change management on the DC floor: ensure operators, supervisors and managers are trained, ready, and confident with the new system.
• Oversee UAT (User Acceptance Testing), data migration activities, and cutover planning.
• Identify operational risks related to the go-live and build robust mitigation and contingency plans.
• Stakeholder Management & GovernanceFacilitate project governance meetings (Steering Committees, project reviews, operational readiness reviews).
• Engage and align cross-functional stakeholders: Supply Chain, Logistics, IT, Finance, Customer Care, VAS and QEHS.
• Report progress, risks and issues clearly to senior leadership with actionable recommendations.
• Collaborate with global and regional ODES program teams to ensure Thailand deployment remains on track and aligned with the broader rollout across 42 Distribution Centers globally.
• Performance & Continuous ImprovementDefine and track project KPIs throughout all phases (planning, deployment, stabilization).
• Monitor post-go-live performance and drive resolution of operational issues.
• Capture lessons learned and share best practices with regional teams.
• What You Bring:Bachelor's degree or above in Supply Chain Management, Industrial Engineering, Logistics, Business Administration, or a related field.
• Project Management certification (PMP, PRINCE2, or equivalent) is a strong plus.
• Minimum 5-7 years of experience in Supply Chain, Warehouse Operations, or Logistics project management.
• Proven track record of leading large-scale transformation or system implementation projects in a warehouse or distribution center environment.
• Hands-on experience with WMS systems knowledge of Manhattan Active WMS is a significant advantage.
• Familiarity with SAP (WM or EWM modules) or ERP systems is highly desirable.
• Experience working in FMCG, Beauty, Retail, or Consumer Goods sectors is preferred.
• Prior experience managing IT/business transformation projects with multi-stakeholder environments is essential.
• Skills & CompetenciesStrong project management skills: ability to manage complex plans, multiple workstreams, and competing priorities.
• Solid understanding of end-to-end warehouse processes: receiving, putaway, picking, packing, shipping, inventory management.
• Analytical mindset: ability to translate operational complexity into clear action plans.
• Advanced skills in project management tools (MS Project, Jira, or equivalent).
• Excellent communication and facilitation skills able to present to both shop floor teams and senior executives.
• Fluent in Thai and English (written and spoken).
• Behavioral CompetenciesHands-on leader comfortable on the DC floor as much as in the boardroom.
• Change agent you bring people along on the transformation journey, not just deliver a system.
• Solution-oriented you navigate complexity with pragmatism and resilience.
• Collaborative by nature you bridge operational teams, IT, and business stakeholders seamlessly.
• Entrepreneurial spirit you take ownership, act with accountability, and thrive in a fast-paced environment.
• Why Join Us?Be part of a globally strategic program transforming L'Oréal's supply chain across 42 Distribution Centers worldwide.
• Work at the cutting edge of warehouse technology: Manhattan Active WMS on Google Cloud Platform.
• A unique career-defining opportunity at the crossroads of operations, technology, and business transformation.
• Thrive in an entrepreneurial, diverse, and inclusive environment with strong regional and global exposure.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Problem Solving, Excel, English

ประเภทงาน:

งานประจำ

• Customer Services.
• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• Quality Management.
• Be responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.Provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth.
• Handle difficult special calls and solve other issues escalated by agents follow up with various departments on problem solving or information sharing if needed.
• Ensure performance and take timely action to drive the continuous customer service satisfaction improvement.
• Incoming cases and calls monitoring and job assignment including calls and email.
• Must HaveBachelor's degree in any fields.
• At least 2 years in customer service, call centre experience from health and general insurance.
• Good communications skills both written and spoken Thai and English.
• Excellent customer service mind and Self-motivated.
• Nice to HaveGood Influencing, negotiating, presentation and motivation skills.
• The Knowledge of insurance operations and processes will be the advantage.
• Good computer knowledge and skills including Microsoft word/ excel, and database management.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us. Let's care for tomorrow.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Resolve escalated customer concerns and complaints by creating positive experiences;.
• Utilize strong communication skills to connect with customers and negotiate when necessary.
• Consistently follow-up with customers until their concerns are fully resolved.
• Identify operational issues and cooperate with other teams/departments to improve Trip.com s products and services.
• Assist with any ad hoc projects and tasks from the Customer Care Team Leader.
• What you'll Need to Succeed.
• Full-Time Bachelor s Degree or higher.
• Highly proficient in both verbal and written English; native Thai speakers are preferred.
• Have a passion for helping and supporting others; you gain a sense of fulfillment from saving someone s day.
• Able to work under tight deadlines and pressure, both independently and with others.
• Able to work during weekends and public holidays.
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!