เงื่อนไขการค้นหา

ทักษะ:

Analytical Thinking

ประเภทงาน:

งานประจำ

• Support the execution of ITSM processes, including Incident, Problem, and Change Management.
• Ensure accurate logging, tracking, and follow-up of service tickets in ITSM tools.
• Assist in coordinating Change Advisory Board (CAB) activities including scheduling, documentation, and follow-ups.
• Monitor service performance against defined SLAs and escalate risks.
• Support daily infrastructure and cloud operations activities.
• Coordinate with internal teams and vendors for issue resolution.
• Prepare service performance reports and maintain documentation.
• Support continuous improvement initiatives and maintain SOPs.
• Timely and accurate execution of ITSM processes.
• Proper documentation and tracking of service activities.
• Effective coordination between teams and vendors.
• Timely escalation of service risks and issues.
• Bachelor s degree in Information Technology, Computer Science, or related field.
• 3-5 years of experience in IT operations, infrastructure support, or ITSM.
• Basic knowledge of ITIL framework.
• ITSM knowledge and tool familiarity (e.g., Freshservice).
• Basic infrastructure and cloud understanding.
• Strong communication and coordination skills.
• Analytical thinking and problem-solving.
• Attention to detail and process adherence.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Java, Full Stack, node.js, Angular.js, Thai, English, Mandarin

ประเภทงาน:

งานประจำ

• หากมีประสบการณ์ด้าน IT หรือ Software Development อย่างน้อย 2 ปี จะรับพิจารณาพิเศษ
• ยินดีรับเด็กจบใหม่.