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อัพโหลดเรซูเม่ของคุณ AI ของเราจะวิเคราะห์และแนะนำตำแหน่งงานที่ดีที่สุดให้คุณ
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Assurance, Public Speaking, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Managing a team of QAs in the LOB/Program.
- Share feedback with the agents on all people related defects (Quality Audits) / Failed audits, along with the QAs, whenever needed.
- (Triad Session)Review The Reviewer activity to enssure less or no variance in the audits done by the team.
- Governing Dispute Managemnet Process.
- Managing internal & external stakeholder expectations.
- Training and Refreshers coordination with the training team for new/existing QAs.
- Support and mentor new QAs & managing their monthly scorecard.
- Help operations on key metrics performance (Sharing insights & suggest action plan).
- Conduct weekly quiz and spot checks on new updates & common defects (Identified Audit defects).
- Sharing weekly/monthky performance dashboard.
- Working on weekly/monthky and quarterly review decks & present them to the clients with the supervisor.
- Conducting quality sessions with new hires.
- Requirements Minimum of 2 year of experience as a Quality Analyst Supervisor.
- Mandatory language proficiency in Thai and English.
- Experience in preparing and presenting written project status reports and executive briefings.
- Exceptional communication, presentation, and public speaking skills.
- Strong organizational and time management abilities.
- Key Responsibilities: Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment.
- Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
- Ensuring timely completion of all client deliverables.
- Prepare reports, analysis, trend & run project when required to improve quality performance.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct random evaluations to identify areas of improvement as necessary.
- Conduct regular spot checks of the QAs audits and work on their development accordingly.
- Identify training needs by working with operations team and QA.
2 วันที่ผ่านมา
ดูเพิ่มเติมkeyboard_arrow_down
บันทึก
ยกเลิก
ทักษะ:
Microsoft Office, Excel, Problem Solving
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Assist the hub team in addressing seller-related issues, resolving challenges quickly to ensure a seamless experience for sellers.
- Oversee pickup operations, manage escalations, and ensure smooth and efficient service delivery.
- Investigate missed pickups, identify root causes, and implement improvements to prevent future issues.
- Collaborate with the hub team to resolve stuck orders and maintain efficient order flow.
- Provide daily operational support, ensuring processes stay on track and service goals are met.
- Requirements: Bachelor's degree or above, no specific field required. (Fresh Graduates is welcome).
- Proficiency in Microsoft Office; Excel knowledge is a plus.
- Good attitude, logical thinking and strong analytical and problem solving skills.
- Ability to adapt and thrive in fast-pace dynamic environment.
- Excellent communication and teamwork abilities.
- Availability to work in the office 5 days a week and 1 day from home.
2 วันที่ผ่านมา
ดูเพิ่มเติมkeyboard_arrow_down
บันทึก
ยกเลิก
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