เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Software Testing, Service-Minded

ประเภทงาน:

งานประจำ

• Provide second level of technical support for all application systems and software system.
• Troubleshoot and investigate the root cause of incidents that happen with application systems.
• Work closely with application development teams and vender to investigate,fix and test applications.
• Monitor, update and maintain application systems to ensure that systems are working as operational.
• Collaborate with others to implement of application patches, application setting, master data setup, application promotion and ensure proper integration of environment.
• Collaborate with users and vender on production incidents, changes and bug fixes.
• Bachelor's degree in engineering/ computer or related fiela.
• 5 years experience in support, maintain and install IT application systems for medium to large organization.
• Experience in troubleshooting and investigating IT system/application incidents.
• Excellent service mind and good customer service skill.
• Good command of spoken and written in English.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English

ประเภทงาน:

งานประจำ

เงินเดือน:

฿20,000 - ฿30,000, สามารถต่อรองได้

• Work primarily involves maintain and support to windows PC's, networks and IT Systems. Fixing hardware and software problems, installing new equipment and upgrades etc.
• Monitor, Maintaining, all the IT systems of the organization.
• Configuring the systems and updating them with latest software, upgrades and security measures.
• Manage & reporting computers headcount and IT inventory.
• Troubleshoots, repairs and maintenance for IT equipment (eg. PC, NB, Storage, CCTV, Printers) test computers and peripherals on a networks to diagnose, hardware versus software problems.
• Male, age not over 30 years.
• Bachelor's Degree in Computer with IT, Computer Science or related field.
• Good knowledge or experience with installing, managing and troubleshooting PC, servers and networks ( wire and wireless ).
• Strong abilities to analyze and prioritize issues for problem resolution and good troubleshooting skills.
• Self motivation, Keen to learn and service mind.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

ISO 27001, English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Manage and improve IT security defenses in prevention, detection and response to cyber threats. Enforce controls in compliance with Central JD Fintech's IT security policy and industry best-practices.
• Manage security systems implemented in servers, endpoints and networks to ensure that they effectively defend against threats.
• Assess technical vulnerabilities in IT infrastructure, and ensure that the identified security flaws are properly remediated.
• Monitor the publicly disclosed vulnerabilities and cyber threats, and alert the related teams.
• Analyze security events and deviations from security baselines.
• Investigate security incidents and respond to cyber attacks.
• Conduct security testing on IT infrastructure and applications.
• Suggest improvements in security operational processes and tools.
• Bachelor's degree in IT, Computer Science, Computer Engineering or related fields.
• At least 3 years experience in IT security-related functions.
• Have knowledge in operating systems, networking and scripting languages.
• Knowledge in ISO 27001, PCI-DSS and ITIL are a plus.
• Professional certificates such as CISSP are a plus.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

SAP

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Develop code, scripts, extracts and other artifacts required to solve complex technical issues.
• Participate in system design reviews.
• Responsible for creating system requirement documents, testing documents, user manuals and sign-off documents.
• Act as a help desk, interact with users for troubleshooting, training, providing services as planned/ requested regarding to IT services provided.
• Work either independently or with a group of highly skilled, support engineers/ developers to resolve customer and application issues.
• Communicate current status of issues to developers, internal and external support teams as necessary, based on severity and impact of the issues.
• Be proactive and inquisitive with a clear focus on problem solving.
• Create ad-hoc reports/ queries by writing SQL, perform data upload/ download as assigned to support users.
• Document findings, including new defects in software products and work with project team to create knowledge base articles.
• Having to work on some weekends.
• Male or female, age not over 27.
• Degree in Computer Science, MIS, Engineering or equivalent.
• Minimum 2 years of relevant IT Application support experience.
• Have an experience in any RDBMS software.
• Have an experience in ERP (especially in SAP ERP), CRM or Logistics software will be an advantage.
• Work overtime and weekends will be required from time to time.
• Effective communication and presentation skills.
• Good command of spoken and written English.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Service-Minded

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• The person on this position is responsible for providing effective product support for customers and partners of security software. The service scope includes technical support, trouble shooting and supporting product documentation. Sharing feedback about customers experience and cooperation with the team also are the part of responsibilities.
• Technical support for customers.
• Troubleshooting service (ticket system).
• Send to partners basic technical documentation about products.
• Provide basic answers about solutions.
• Bachelor's degree in Computer Engineer, Computer Science or related field.
• 1 year or more experience on a similar position.
• Basic knowledge about operation systems and networking is required.
• Basic knowledge about endpoint security, Windows Server, Hyper V, VMware is an advantage.
• Teamwork and service mind.
• Basic English communication skills.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Windows Server, Linux, English

ประเภทงาน:

งานประจำ

เงินเดือน:

฿25,000 - ฿55,000, สามารถต่อรองได้

• We are looking for a reliable Technical Support Engineer who will undertake support tasks, ensuring quality of customer support.
• Our ideal candidate will be service-minded and have a high-sense of prioritizing and working with little supervision. They will also be self-motivated and trustworthy.
• The technical support engineer ensures smooth running of our company's business and contributes in driving sustainable growth and customer satisfaction.
• We accept CV/Resume in English only.
• Research and identify solutions to software and hardware issues within agreed time limits.
• Diagnose and troubleshoot technical issues for customers (including distributors, resellers, and end users).
• Ask customers targeted questions to quickly understand the root of the problem and provide prompt and accurate feedback to customers.
• Talk clients through a series of actions, either via Helpdesk system, phone, email, chat, or remote desktop, until they've solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams such as Product Managers and R&D.
• Refer to internal database or external resources to provide accurate technical solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their devices are fully functional after troubleshooting.
• Document technical knowledge in the form of notes and manuals.
• Maintain jovial relationships with clients.
• Provide internal support to regional sales team, including pre-sales and after-sales.
• Travel and assist in trainings, exhibitions, or shows as needed.
• Male/Female, Age 22-30 years.
• Bachelor's Degree in Information Technology or Computer Science fields.
• Ability to communicate in English (Listening, Speaking, Reading, and Reading).
• Ability to communicate in Mandarin, Vietnamese, Filipino, Lao, Khmer, or Burmese is a plus, but not required.
• Driven and motivated person.
• Ability to handle multiple priorities and handlestress.
• Ability to stay calm at all times.
• Polite in both writing and speaking situations.
• Highly enthusiastic in information technology.
• Thai nationals only.
• Skills Required:
• Experience with Windows/Linux/macOS environments.
• Good understanding of computer systems, mobile devices, and networking.
• Ability todiagnoseand troubleshoot basic technical issues.
• Excellent problem-solving and communication skills.
• Abilityto provide step-by-step technical help, both written and verbal.
• Ability to learn and improveown knowledge and adopt new technologies.
• Skills Preferred:
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Helpdesk Technician or similar roles.
• Familiarity with remote desktop software and helpdesk software.
• Certification in Microsoft, Linux, Cisco or similar technologies.
• Experience with Linux such as shell scripts, LVM, RAID, or DRBD.
• Basic programming knowledge of C/C++, Java, or Python.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Internet Security, Windows Server, VMware, Software Testing, Microsoft Office, Computer Security, Software Development, English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Troubleshooting system and network problems
• Improve & Implement all infrastructure system (Head office & Branch)
• Performance, monitoring, tuning, best practices
• Coordinate with related team to setup and implement infrastructure based on design.
• Serves all infrastructure business requested, perform complex problem diagnosis or problem resolution.
• Monitoring test and maintain for LAN, WAN, in ways that optimize performance.
• Managing all asset of infrastructure functional as such computer, hardware, server and network.
• Installing for appropriate function software.
• Setup all workstations for computer and necessary peripheral devices.
• Maintain of security, firewalls, anti-virus and email 365 systems.
• Maintain of records or logs of repairs fixes and maintenance schedule.
• Ensure all security and privacy networks system.
• Identify computer network of related equipment.
• Managing priorities work flow with IT vendors to follow up any issue and solved related problem.
• Coordinate with regional it team for support project assignment and maintain priorities.
• Bachelor's degree in Computer Engineer, Computer Science, Information Technology and any field.
• At least 2 years of experience in infrastructure, network and server system.
• Knowledge on Microsoft Windows Server, Microsoft Office 365.
• Experience in VMWare product and will be an advantage.
• Experience in Firewall configuration Palo Alto will be an advantage.
• Excellent interpersonal skills and professional demeanor.
• Good communication skills in English will be an advantage.
• Ability to work under pressure.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Amazon AWS, Linux, System Administration, English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• At Refinitiv, we have a bold vision for the future of the financial community. Formerly the Financial and Risk business of Thomson Reuters, we're now a new company built on a unique open platform, high performance products, and best-in-class data. Our products drive financial investment, financial trading and enable connectivity of financial community around the world.
• In October 2018, Thomson Reuters (Software) Thailand adopted a new name and brand and became 'Refinitiv Thailand'. We are Refintiv's strategic software development center. Our people develop and support flagship products used by customers in more than 190 countries globally.
• The successful candidate not only requires expertise in systems administration, automations, AWS cloud experience with all key AWS tooling and features but must also possess strong soft skills required to be a successful team member. Examples of these soft skills include: verbal and written communication at the level appropriate for the audience, time management, and the ability to work with others in our international team environment.
• In this role, you will be required to not only deploy the end application, but also contribute to the AWS architecture, rollout strategy, monitoring, alerting, reporting, support and maintenance related of the technical infrastructure/architecture (application, network and servers) in AWS.
• The ideal candidate will approach with a seasoned appreciation for standardized deployment methodologies, capacity management, automated health monitoring checks, performance management, and incident management for the planned and unplanned disruptions of service with an emphasis on cloud and AWS best practices and methodology.
• Most of the systems in AWS will be Linux based so a good understanding of Linux system administration is important. We will have a mix of micro services, serverless (lambda/step functions, etc), EC2, ECS and Docker containers, and several DB and storage approaches. A good understanding of RDBMS, HDFS, NoSQL is an advantage.
• 2 years of experience in supporting and administering a highly reliable, scalable cloud environment.
• Experience with key AWS services: ECS, Lambda, DynamoDB, CloudWatch, SNS, SQS, etc.
• Experience with automation and deployment tools: CI/CD, Jenkins, AWS CloudFormation, CodePipeline.
• Understanding of security best practices in cloud environment.
• Knowledge of Linux system administration, networking, and scripting.
• Knowledge of agile DevOps methodologies and tools.
• Good English communication both writing and speaking.
• Bachelor's degree of higher education in computer science, engineering or work equivalent.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

System Administration, Problem Solving, English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Refinitiv is the New Brand of the former Thomson Reuters Financial & Risk Business.
• Join us to make impact on customers in +180 countries and develop future of Fintech for the financial community.
• Why should you join our team? Opportunity to work with people of different culture globally. Opportunity to grow wide technical skills including platform, network, database and product. Opportunity to grow technically in a DevOps environment.
• Perform 2nd level technical support for Refinitiv financial trading platforms used by customers in +180 countries.
• Accountable for identifying and mitigating risks to the service delivery and proactively address and resolve issues before they impact service levels.
• Lead periodic problem analysis meetings with all parties involved in the delivery of application services to the client.
• Follow all established processes and procedures for both development and maintenance work.
• Lead the deployment of and support complex in-house & 3rd party applications.
• Escalate issues and seeking of advice from 3rd level support team or development team on complex issues or problems in a timely manner.
• Facilitation of timely and effective remediation for all issues.
• Manage and lead assigned projects that will improve operational efficiency.
• Release management of new versions of Refinitiv financial trading platforms.
• Bachelor's degree in Computer Engineering, Information Technologies or related experience.
• years+ experience in application / system support.
• Experience in Unix/Linux or Network infrastructure support.
• Experience in application / system monitoring, troubleshooting and managing technical issues.
• Scripting skills (Shell) and Programming skill (Java) are nice to have.
• Good English communication skills.