เงื่อนไขการค้นหา

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Social media, Good Communication Skills

ประเภทงาน:

งานประจำ

• Get to know the Role:
• Guide our drivers and passengers in using our products.
• Manage service inquiries and disputes arising from our drivers and passengers.
• Provide excellent customer service to our customer base.
• Maintain good relationships and community building efforts with drivers and passengers.
• The day-to-day activities:
• Monitor various company communication channels including call center, social media, web inquiries, etc. and respond appropriately in a timely manner.
• Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.
• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Perform administrative tasks involving driver s account (credit top-up, changes in driver information, etc.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Salesforce, English

ประเภทงาน:

งานประจำ

• Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World s Most Innovative Company according to Forbes, and one of Fortune s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!
• The Lead Solution Engineer is responsible for leading the solution throughout the sales cycle and delivering thought leadership to companies to transform their customer s experience. The Solution Engineer is an experienced person who works alongside their colleagues, participates in building our team culture and supports their aligned sales team to create solutions for prospects and customers.
• To accomplish this, the Solution Engineer must have a strong desire to set the vision translating business objectives into enticing and actionable recommendations. The Solution Engineer will act as a trusted advisor to our customers while aiding the customer s transformational journey.
• This position is based in Bangkok, Thailand.
• Manage enterprise accounts primarily in Thailand.
• Work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals.
• Build trusted relationship with senior executives and key decision makers across Business and Technology.
• To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs aligned to business value.
• Coordinate and lead the entire solution cycle through close collaboration with a broad range of supporting technical and business resources.
• Industry experience, incorporating and developing a point of view based on Salesforce s solutions.
• To fully understand and clearly articulate the unique benefits of Salesforce to a wide range of customer stakeholders from front line staff right up to C-level executives.
• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.
• Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external customers.
• Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives..
• Must have a proven track record in the development and delivery of differentiated custom solutions and presentations, including technical concepts, to key decision makers to address their business issues and needs.
• Ability to orchestrate a sales cycle which requires involvement of multiple internal and external resources.
• Display initiative, self motivation and deliver high quality work while at the same time, meeting all deadlines for both internal and external customers.
• Willing and able to travel occasionally.
• Skills/Experience Required:
• B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
• Financial services domain knowledge is advantageous.
• Solution or enterprise architecture experience.
• Business case/value engineering experience to drive compelling points of view.
• Knowledge of related applications, relational database and web technology.
• Solid oral, written, presentation, collaboration and interpersonal communication skills and relationship skills.
• Ability to work as part of a team to solve technical problems in a varied environment.
• Translate these needs into a compelling vision and roadmap for our customers.
• Translating/presenting/Understanding the unique business requirements of customers within multiple industries.
• Track record of solution engineering, consultancy, delivery or training success for a software solution organisation. We are open to a variety of backgrounds for the role.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to solve problems in varied, fast paced environments.
• Inquisitive, practical and passionate about technology and sharing knowledge.
• Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles.
• Good at explaining ideas and finding ways to keep people s attention.
• Desirable: Design thinking and facilitation skills..