เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Project-based role focusing on end-to-end project management of various initiatives under customer service department - aiming to improve customer experience.
• Responsible for project initiation, planning, execution, monitoring, and evaluation.
• Draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
• Maintain and manage project timelines, expectations, tasks, and resources.
• Ensure that every parties involved in the projects are doing their part timely and accurately.
• Ensure that the project status, issues, or changes made are communicated to internal and external stakeholders and appropriate parties and documented appropriately.
• Requirements: Bachelor's/ Master s degree with 3 years working experience in related field.
• Experience in managing expectations, communicating with stakeholders, and handling various business process-related projects.
• Ability to work individually and drive the initiative by himself/herself.
• Ability to identify the correct problems and develop a sound hypothesis for the stated problems.
• Strong analytical, structured thinking, and problem-solving skills.
• Strong communication skills in English & Thai both written and verbal format.
• E-commerce experience is preferable.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Digital Marketing, English, Mandarin

ประเภทงาน:

งานประจำ

• Fully manage and scale sales on Shopee, Lazada, and TikTok Shop.
• Platform algorithms.
• Product ranking mechanics.
• CTR / CVR optimization.
• Keyword and search performance..
• Flash Sale, Voucher, Affiliate, Promotion Calendar.
• Manage ad execution and optimize budget allocation.
• Collaborate with Graphic and Content teams to produce high-converting creatives.
• Analyze data extract insights improve performance continuously.
• Prepare weekly/monthly performance reports with actionable next steps.
• Take ownership of sales and profitability of the marketplace channels.
• We are not looking for someone who only knows how to use the platform.
• We are looking for someone who knows how to win on the platform.
• Minimum 3+ years experience in Marketplace / E-commerce operations.
• Proven track record of driving growth for Shopee / Lazada / TikTok Shop stores.
• Ranking logic and algorithms.
• Ads optimization (CTR, CVR, CPA).
• Keyword strategy and conversion funnel..
• Strong analytical and data-driven mindset.
• Ability to translate strategy into execution.
• Ownership mindset and strong decision-making skills.
• Nice to have.
• Experience in performance ads / affiliate optimization.
• Experience with lifestyle or premium consumer brands.
• Support Structure.
• Graphic Designer banners, creatives, A+ content.
• Content & Online Sales Executive social content & KOL coordination.
• You lead marketplace direction.
• The team executes with you.
• What We Offer.
• Competitive salary.
• Opportunity to scale a premium brand into multiple markets.
• How to Apply.
• Resume.
• Portfolio / performance results (e.g., dashboard screenshots, before/after case studies)..

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Production planning, SAP, Problem Solving, English

ประเภทงาน:

งานประจำ

• Supply Planning for Vegetable BU from order to delivery to customer by manage end to end operations as planning part.
• Customer Service for Southeast Asia.
• Create seed stock projection foresee supply availability.
• NPI and BOM coordinator.
• Master data set up for seed import or seed supply from 3P vendor.
• Support STO (Stock Transfer Order) project.
• Inventory analysis.
• Manage exceptional release process in Reliance.
• Handle project as assigned.
• Planning.
• First contact point from customers for Order Confirmation. Confirm HUBPO with HUB Operation team.
• Coordinate with Asset Planner to build up stock as per S&OP, Sales Order, or inventory target.
• Work closely with internal and external stakeholders to get seed import. And update packing plan to be proceed for export and sell.
• Ensure supply available by coordinating to QC team to be confirmed quality data following the timeline.
• Manage upside demand.
• Make stock projection by calculating seeds supply following 12 months forecast rolling.
• Mange incoming seeds importing and support documents to Import team in term of additional documents requirement for custom clearance process.
• Seed purchasing, STO creation, confirm all Import & exporting PO.
• NPI and Sample Coordinator.
• Supporting sample seeds for domestic and export following trial plan.
• Working with MDM to create new material in the system.
• NPI Coordinator by working closely with PDS and MDM coordinator to ensure that new artwork will be created and purchase on time launching plan.
• Inventory.
• Monthly inventory review seeds stock with QC and Production team.
• Quarterly inventory review for packaging material with Asset Planner and Procurement.
• Confirm write-off packaging if no longer us with warehouse team.
• Others.
• Master data set up in the system such and new vendor, PIR, TP tools.
• Manage Exceptional Release Process in ETQ system.
• Project coordinator as assigned.
• Knowledge, experience & capabilities.
• Bachelor s degree or master in Science, Business Administration, Engineering or related field.
• Minimum of 3 years work experience in Supply Chain or Production Planning.
• 3 years experiences in seeds business or agribusiness would be advantage.
• Excellent in analytical skills and numerical.
• Strong in Planning skills.
• Good English communication skills.
• Effective communication skills, team working.
• Experiences in SAP would be advantage.
• Ability to work independently and take initiative.
• Good problem solving, decision making by research or database.
• Additional Information Travelling 3 times a year mostly in domestic.

ทักษะ:

Business Development, Negotiation

ประเภทงาน:

งานประจำ

• Create, implement and execute the business development/growth strategy for the product category.
• Supervise and lead a team of Brand Key Account Managers, providing guidance and support to drive their performance.
• Developing online merchandising and promotion proposals to achieve sales targets.
• Retain and optimize key account relationships to drive overall sales volumes.
• Manage a team of Sales and Key Account Managers to help grow and manage your portfolio of brands.
• Carry out analysis & survey to better understand account/brand requirements and behavior.
• Identify, establish and grow strategic partnerships.
• Requirements: Strong people management skills and experience in leading a team.
• Exceptional communication, negotiation, and stakeholder management skills.
• Strong analytical, logical thinking, and problem-solving abilities.
• An entrepreneurial, self-driven, and result-oriented mindset.
• Experience in the e-commerce industry.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Legal, Business Development, Negotiation, English

ประเภทงาน:

งานประจำ

• Lead the team to achieve the target (Official shop onboarding target).
• Monitoring and finding issues during operations and exploring the solutions while the team is facing challenges.
• Meeting with stakeholders via online and offline channels.
• Supporting and incubate sellers for basic operation to onboard official shop.
• To be a coordinator with cross department to solve operations daily issues (Legal, ICC, operations).
• Initiate project across team or internally.
• Coordinate with closely related teams such as category team, Business partnership team, Marketing team and others to get the most proposals for seller acquiring.
• Requirements: Bachelor s or Master s Degree in business or related fields.
• 3-5 years of experience in Sales, Offline - Online business, Business Development would be plus.
• Logical thinking and strong negotiation skills.
• Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person.
• Knowledge in MS Office, Basic Excel, Pivot, vlookup, PPT.
• Good presentation, interpersonal skills and communication skills.
• Fluency in English and Thai, both written and verbal (Chinese would be a plus).
• Additional qualifications that would be beneficial for candidates: Prior experience in sales roles, knowledge of platform trends and e-Commerce.
• Requires a specialty of connection plus communication and presentation skills.
• Be able to m.
• aintain good relationships and trust with merchants to understand more about their business and their key success factors.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Finance, Accounting, English

ประเภทงาน:

งานประจำ

• Review and ensure reports and procedures are met with the organization's objectives, and regulatory requirements including accuracy of reconciliation reports.
• To assist in the planning and execution of audits covering financial and operational related areas.
• Provide guidance and solutions for new business strategies covering business impact, financial impact and operational areas.
• Undertaking other assignments from time to time.
• Discussion and finding solutions with other team functions for all related to finance matters.
• For Inbound payment team lead Prepare reports and perform analysis upon request.
• Review reconcile transactions by comparing and correcting data of financial transactions.
• Review payment and supporting documents to ensure the payment amount is accurate.
• Work closely with the Customer Service team and other teams to solve customer issues.
• Perform UAT testing related to payment and able to give the suggestion.
• Participate in many important payment projects to find payment solutions, improve payment systems, and bring new payment features to the Shopee App to increase user's experience and system efficiency.
• Create SOP (Standard Operating Procedures) for team members on new payment features and newly introduced / updated work process.
• Support and find supporting evidence for credit card chargeback cases and establish a good relationship with acquirer banks.
• Requirements: Bachelor's Degree in Accounting, Finance, Economics and Business Administration.
• Detail oriented.
• Basic knowledge of Microsoft Excel (E.g., Pivot, Vlookup) and Google Docs.
• Able to work independently and is a good team player.
• Good command of written and spoken English.
• At least 4+ years experience in Accounting, Finance.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Market Research, Research, Data Analysis

ประเภทงาน:

งานประจำ

• Evaluate and optimize strategies, processes, and performance tracking models across regional operations, including cost structures and workforce sizing (spanning several thousand employees across functions).
• Conduct market research and deep-dive data analysis to uncover insights and inform business planning.
• Work cross-functionally to shape go-to-market strategies, test hypotheses, and improve performance outcomes.
• Align priorities and goals with senior stakeholders, translating high-level strategies into actionable plans.
• Lead and support the execution of strategic initiatives across people, process, and technology dimensions.
• Monitor implementation outcomes and refine approaches to maximize impact.
• Coordinate cross-functional projects to support continuous improvement and sustainable growth.
• Requirements: 8+ years of experience in management consulting, strategy, or related areas (e.g. e-commerce, tech, supply chain, regional/global project management).
• Proven track record in developing and implementing business strategies and managing complex projects or programs.
• Strong analytical skills with the ability to translate data into strategic insights.
• Comfortable navigating ambiguity and solving unstructured problems.
• Ability to balance big-picture thinking with attention to detail.
• Strong collaboration skills and ability to influence across functions.
• Passion for driving impact in a fast-paced, high-growth environment.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Assurance, Express, Compliance, English

ประเภทงาน:

งานประจำ

• Collaborate with the Process Excellence team to define and refine process standards, improving both quality and operational efficiency.
• Prepare and present quality reports and performance metrics to key stakeholders, representing the team in important meetings.
• Monitor non-compliant behavior, execute disciplinary actions, and implement penalties to uphold high standards of compliance.
• Lead initiatives to enhance audit methodologies, including streamlining audit processes.
• Drive continuous improvement by identifying operational gaps and working with teams to implement effective solutions.
• Guide, coach and support subordinates and operations at all levels as required.
• Requirements: Bachelor s degree in a related field.
• 3+ years of experience in quality assurance, audit, or operations in a fast-paced environment.
• Strong analytical and problem-solving skills with experience in data-driven decision making.
• Excellent communication skills, both verbal and written, with the ability to present complex data effectively.
• Proficient in project management tools (e.g., Google Workspace).
• Ability to work collaboratively in multicultural environments and adapt to changing priorities.
• Ability to identify a set of prioritize problems and develop a sound hypothesis for the stated problems.
• Fluent in both Thai and English.
• End-to-end ownership for initiatives is expected.
• Strong Leadership skill.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Tableau, Excel, Industry trends

ประเภทงาน:

งานประจำ

• Work closely with stakeholders to understand business requirements, identify opportunities, and whitespace to commercialize data-driven insights and solutions.
• The candidate will need to lead data analysis and sales pitching for the Annual Media planning process, and have good commercial awareness and communication skills to be able to connect with multiple stakeholders.
• Break down business questions into analytical frameworks, and being able to talk the language of technical teams as well as commercial stakeholders is a key requirement ...
• The candidate will need to lead the development of end-to-end data lead media solutions, and media measurements to keep ahead of the media industry standards and own roadmap to deploy and modernize media measurements across different media platforms, channels, and mechanics.
• Candidates should have some idea of offline and online SSP and DSP platforms and architecture, and market direction to strategically build and improve media solutions, either owned or in partnership with external parties.
• Be proactive and co-own the go to market strategy along with commercial stakeholders for multiple media channels/ and other data commercialization initiatives, and proactively help plan the right focus areas for the team, develop solutions and products to help build the roadmap and pipeline for commercial opportunities.
• Develop and implement predictive models, statistical algorithms, and machine learning models to support business needs.
• Develop and implement data visualizations using PowerBI/ Data Studio/QuickSight/ Tableau/ Excel to effectively communicate insights to stakeholders.
• Collaborate with cross-functional teams, including business analysts, product managers, and developers, to implement data-driven solutions.
• Stay up to date with emerging technologies, marketing technology platforms, omni-channel media and industry trends to identify new opportunities for improving data analytics and applications.
• Mentor and coach junior data scientists and data analysts to develop their skills and expertise.
• Bachelor s or Master s degree in data science/ engineering/ statistics/economics/ computer science/ mathematics, or a related field is a requirement.
• MBA/Business degree with strong background in technical understanding and hands-on expertise is preferable.
• Online media experience will be a strong advantage.
• 8+ years of experience as a data scientist or data analyst in marketing across any industry is a requirement.
• Strong proficiency in Python/ Pyspark/ SQL/ R is a requirement.
• Strong experience in story telling from data, analysis and insight is required.
• Commercial understanding, and having a balanced approach for go-to-market strategy is a requirement.
• Experience with machine learning algorithms and statistical modeling is a bonus.
• Strong communication skills and the ability to collaborate with cross-functional teams is a requirement.
• Proven ability to work independently and manage multiple projects simultaneously is a requirement.
• The candidate must display a high sense of accountability and be agile in handling high value projects, and be able to motivate the team to deliver as a shared objective with the commercial plan.
• Experience in mentoring and coaching junior/ senior DA/ DS is a requirement.

ทักษะ:

CSS, WebPack, RESTful

ประเภทงาน:

งานประจำ

• Lead and manage the team for the assigned project.
• Use React.js and markup languages like HTML and use it to build user-friendly UI/UX.
• Implement responsive web design principles to ensure the website and applications render well across multiple devices and platforms.
• Design framework for creating user applications that grows with the needs of the company.
• Assist in the development of applications and features that will be put on the web and app, and in internal functions as well.
• Optimize applications for maximum speed.
• Collaborate with back-end developers and web and UI/UX designers to improve usability and other things, including future plans and upgrades.
• Get feedback from, and build solutions for, users and customers.
• Write functional requirement documents and guides.
• Create quality mockups and prototypes.
• Help back-end developers with coding and troubleshooting.
• Ensure high quality graphic standards and brand consistency.
• BSc degree in Computer Science or relevant field preferred.
• Proven work experience as a Front-end developer.
• Hands-on experience with markup languages.
• Experience and proficiency with, but not limited to JavaScript, React, Redux, CSS, and jQuer.
• Experience with common front-end development tools such as Babel, Webpack, yarn, etc.
• Familiarity with testing and debugging, may it be browser or otherwise.
• Familiarity with RESTful APIs.
• In-depth understanding of the entire web development process (design, development and.
• deployment).
• Knowledge of modern authorization mechanisms, such as JWT.
• Understanding of layout aesthetics.
• Familiarity with code versioning tools such as, but not limited to Git, Docker.
• An ability to perform well in a fast-paced environment.
• Work Location: True Digital Park.

ทักษะ:

Social media, Enthusiastic, English

ประเภทงาน:

งานประจำ

• Source, recruit, and manage creators in the fashion category across platforms.
• Build strong relationships with creators and brand to support long-term collaboration.
• Match creators with suitable product categories and campaigns based on performance, audience, and content style.
• Grow creator's community and identify creator community's brand persona.
• Actively work and collaborate together with the cross-functional stakeholders to achieve greater impact on the platform.
• Plan strategically and analyze deeper partnership models beneficial for creators and platform.
• Maintain and cultivate the growth of TikTok creator towards performance goals, continues improvement of content for both live streaming and short video, maximizing the business as well as monetization growth.
• Collaborate with cross functional team teams (marketing, category, and performance) to brief creators and execute high-impact campaigns.
• Monitor and analyze creator performance metrics (CTR, GMV, ROAS, engagement,Join rate) to optimize campaigns.
• Role out Genre campaign from end to end. Including timeline management and task allocation.
• Ensure content aligns with campaign objectives, brand tone, and platform best practices.
• Guide creators on storytelling, formats, hooks, and trends specific to Gadget & Technology audiences.
• Provide insights and recommendations to improve creator strategies and product-market fit.
• Minimum Qualifications:Minimum Bachelor's Degree or above.
• English proficiency and Thai language proficiency.
• 5 years+ of KOL/Top Creator/Celeb Management experience, which scope includes but not only limited to Social Media, Talent Management, and MCN.
• Understand KOL and the media landscape in Thailand, exceptionally skilled at cultivating mature as well as up and rising creators KOLs, with proven successful case(s).
• Preferred Qualifications:Outstanding communication skills, presentation and problem-solving, enjoy communication with users and deliver daily support with strong user-driven mindset;.
• Strong planning skills for online & offline campaigns, creative and good at brain-storming;.
• Be enthusiastic, responsible, result-driven and efficient, can work under pressure;.
• E-commerce background is a plus.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Business Development, Project Management, eCommerce, English

ประเภทงาน:

งานประจำ

• Manage the end-to-end process of acquisition of potential online merchants (including, but not limited to, identifying lead potential, pitching either cold calling or F2F meeting, shop set-up).
• Build and maintain relationships with merchants.
• Help merchants become familiar with the platform and its features.
• Maintain quality service and cooperation with merchants to ensure a smooth onboarding experience.
• Discover new collaborative opportunities fit into merchants' short-term and long-term development plans.
• Aligning and managing cross function expectations through strong project management.
• Minimum QualificationsMinimum Bachelor's Degree or above.
• 2-5 years experience, preferably in ecommerce; direct experience in merchant acquisition and incubation preferred.
• Excellent interpersonal and negotiation skills.
• Outgoing and comfortable communicating with new people (including cold contact).
• Be able to thrive both as an individual contributor and as a team lead managing 1-2 contractors.
• Fluent in English and Thai.
• Preferred QualificationsA good team player, fast learner and open to changes.
• Proficient in Excel and Power Point.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ทักษะ:

Java, Python, Software Architecture

ประเภทงาน:

งานประจำ

• Lead the design, development, and deployment of software applications and services.
• Provide technical leadership and mentorship to engineers, fostering a culture of excellence and collaboration.
• Collaborate with application architects, product managers, designers, and stakeholders to define requirements and deliver solutions.
• Drive architectural decisions and ensure alignment with best practices in scalability, performance, and security.
• Conduct code reviews, enforce coding standards, and promote continuous improvement.
• Manage project timelines, delivery risks, and dependencies to ensure timely delivery.
• Stay current with emerging technologies and advocate for their adoption where appropriate.
• Contribute to strategic planning and roadmap development.
• Qualifications Bachelor s or Master s degree in Computer Science, Engineering, or a related field.
• Proven experience in software engineering, with a strong track record of leading successful projects.
• Proficiency in one of modern programming languages (e.g., Java, Python).
• Deep understanding of software architecture, design patterns, and system integration.
• Experience with cloud platform (AWS) and containerization (Docker, Kubernetes).
• Familiarity with Agile methodologies, CI/CD pipelines, and DevOps practices.
• Strong problem-solving, communication, and leadership skills.
• Good communication and teamwork abilities.
• Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Social media, Social Media Management, Quality Assurance

ประเภทงาน:

งานประจำ

• Supervise daily handling of customer complaints, inquiries, and problem cases.
• Ensure timely and effective resolution in line with service level agreements (SLAs).
• Analyze recurring issues and work with relevant teams to reduce case volumes.
• Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.
• Coordinate with operations and ground teams to resolve escalated delivery issues quickly.
• Maintain close monitoring and reporting of high-priority cases to leadership.
• Work closely with SPX operations, customer service, and logistics teams to improve end-to-end service experience.
• Liaise with tech or product teams for system improvements or tools needed for case resolution.
• Track KPIs such as resolution time, CSAT (Customer Satisfaction Score), and all of OKRs areas.
• Use data to find root causes and develop action plans to improve performance and reduce case backlogs.
• Lead and mentor a team of agents or specialists managing case and SWAT activities.
• Conduct regular training, performance evaluations, and process updates.
• Identify customer pain points and suggest enhancements to services or processes.
• Proactively work on initiatives to reduce customer effort and increase satisfaction.
• Requirements Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

ทักษะ:

Automation, Assurance, Python

ประเภทงาน:

งานประจำ

• Develops testing programmes throughout the entire technologies lifecycles that address areas such as functionality, compatibility, reliability and usability.
• Leads a wide range of quality control planning and execution activities in alignment with the organisation's standards and strategy to ensure that software meets or exceeds specified business and customer needs.
• Brings together testing requirements by evaluating the product requirement specifications (functional / non-functional) and raise clarifications with product owners, bu ...
• Develops, implements and maintains test scripts/cases autonomously- manual, automation, performance, and supporting analysis. Assigns required tests to Associates.
• Leads the ongoing maintenance of customer technologies, resolving issues and advancing where necessary.
• Recommends and supports the implementation of improvements to quality control frameworks, processes and standard methodologies.
• Builds trusting relationships with team and colleagues, collaborating closely with the team.
• Communicates clearly with and keeps clear lines of communication open to ensure full understanding of tasks, asking questions where needed.
• Qualifications & Experience: Degree in Computer Science, Software Engineering or equivalent.
• ISTQB Core Advanced Certified or equivalent is a plus.
• Exhibits good knowledge in software quality assurance processes and methodologies.
• Experience in Automate testing.
• Ability to code in Python or Java.
• Exhibits good experience in the software development life cycle and one programming language, preferably in multi-tiered applications.
• At LSEG Bangkok, you can be your best self. Our open and inclusive culture and collaborative communities connect colleagues from across the world, and a host of skill development programmes support our people's personal and professional growth. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Problem Solving, Quantitative Analysis, Research

ประเภทงาน:

งานประจำ

• Bachelor Degree preferred.
• Significant experience in a complex fast paced environment.
• Minimum 2 years of prior relevant people management experience.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.
• Responsibilities: Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

ทักษะ:

Compliance, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Oversee and manage all Return & Refund (R&R) cases for both buyers and sellers, ensuring timely and accurate resolution in accordance with company policies.
• Provide expert guidance and decision-making support to agents when handling complex, sensitive, or high-impact cases.
• Monitor and manage agent performance based on defined KPIs, including productivity, quality, turnaround time, and customer satisfaction.
• Conduct regular coaching, feedback, and performance improvement sessions to enhance agent skills in case handling, communication, and policy knowledge.
• Escalate critical or exceptional cases to relevant stakeholders or upper management when necessary.
• Coordinate cross-functionally with Operations, Quality, Policy, and Product teams to ensure alignment and continuous improvement of processes.
• Analyze case trends and operational insights to identify root causes and recommend process or policy enhancements.
• Ensure compliance with internal guidelines and maintain consistent decision-making across the team.
• Previous experience in customer service, call centers, case management or related experience in a similar role.
• Good communication skills - reading, speaking, and writing (Thai &English).
• Strong critical and logical thinking skills.
• Ability to work in shifts (5 days per week).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, English

ประเภทงาน:

งานประจำ

• Develop and Execute Acquisition Strategy: Own and drive TikTok Shop Thailand's merchant acquisition strategy, focusing on bringing in high-quality sellers that align with platform goals.
• a. Lead Pool Identification: Identify and prioritize high-potential lead sources with a sharp focus on sellers capable of generating high GMV and strong revenue take rates.
• b. Seller Prioritization Framework: Develop a clear, data-driven prioritization mode ...
• a. Designing and maintaining standard operating procedures (SOPs) that ensure consistency, efficiency, and alignment across acquisition touchpoints.
• b. Recruiting and managing a team of contractors to support lead generation, outreach, and onboarding ensuring agility and coverage across seller segments and regions.
• c. Training BPO teams from external partners to execute acquisition workflows at scale, while maintaining quality and seller-centricity.Incentive Program Development: Design and optimize seller incentive programs that balance business objectives with budget constraints while enhancing TikTok Shop's appeal over competing platforms.
• Cross-Functional Alignment & Collaboration: Collaborate closely with internal stakeholders especially incubation teams, and category/cluster teams to ensure strategic alignment, seamless onboarding, and effective seller handover for long-term success.
• a. Number of sellers onboarded
• b. % of onboarded sellers by target segment
• c. Number of assortments uploaded
• Minimum Qualifications:Bachelor's Degree or above.
• 5+ years of experience in business development, sales, or growth roles preferably within e-commerce, tech, or consumer platforms.
• 3+ years of experience in leading a small team.
• Fluent in Thai and English; Mandarin speaking is required to communicate with Chinese sellers.
• Preferred Qualifications:Deep understanding of Thailand's digital commerce landscape and the local seller ecosystem across different segments.
• Analytical and data-driven; skilled in defining success metrics, interpreting data, and making informed decisions to guide strategy and operations.
• Demonstrated hands-on approach with a strong bias toward execution and experimentation; able to quickly test, learn, iterate, and scale based on real insights from the field.
• Strong communication and stakeholder management skills, with the ability to influence across functions and levels. Proven ability to lead and align with cross-functional teams especially in operations, product, and analytics to deliver cohesive and scalable solutions.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Assurance, Compliance, Automation

ประเภทงาน:

งานประจำ

• Define and implement quality assurance strategies across projects.
• Lead and mentor QA engineers, fostering a culture of ownership and excellence.
• Design and maintain automated test frameworks and pipelines.
• Collaborate with cross-functional teams to ensure testability and quality from design to release.
• Perform hands-on testing (manual and automated) for complex features and integrations.
• Analyze test results, identify root causes, and drive continuous improvement.
• Ensure compliance with industry standards and internal quality metrics.
• Advocate for quality across the SDLC and participate in release planning.
• Qualifications Bachelor s or Master s degree in Computer Science, Engineering, or related field.
• 8+ years of experience in software quality assurance or test engineering.
• Proven experience leading QA teams or initiatives.
• Strong knowledge of QA methodologies, tools, and processes.
• Proficiency in test automation tools (e.g. Playwright, Cucumber, Postman, Terraform Test).
• Experience with AWS, CI/CD pipelines and version control systems (e.g., GitLab, GitLab Pipeline).
• Familiarity with performance, security, and API testing.
• Excellent analytical, communication, and leadership skills.
• Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

ทักษะ:

Quality Assurance, Assurance, JSON, English

ประเภทงาน:

งานประจำ

• Analyses technical problems of high complexity. Assesses scope of impact and provide suggestion to mitigates the problem.
• Conducts problem root cause analysis in correlation with multiple related system. Identifies options for permanent resolution. Recommended service improvement to relevant team.
• Ensure overall services stability. Automate monitoring process and perform service recovery when necessary.
• Participate in service recovery call and provide immediate technical assistance for major service outage and aim to rectify and recover the service the soonest.
• Sign off on service quality from supportability aspect. Deploy software into production environment follows the instruction created by development team.
• Monitor service capacity, forecast an increase in system usage due to new content or new customer onboarding.
• Collaborate closely with development team, quality assurance team, products management team, and other related parties to achieve the desired outcome.
• Provide expertise recommendation to improve services. Reduce all manual and repetitive task by aiming to automate everywhere possible.
• Document and sustain team's knowledge. Learn and understanding of service workflow end to end, tooling, for monitor services and investigate problems.
• Flexible working hour and sometime require working outside normal working hour, to collaborate with colleagues in other time zone to mitigate the critical service problems.
• Required Qualifications & Experience: Degree in Computer Science, Information Technologies or equivalent experience.
• Proficient English communication. Confident to lead service recovery call with teams from different locations.
• Hands-on experience in a related technical role or technical support work in troubleshooting and investigating IT system/application incidents.
• Strong analytical thinker, problem solver, self-motivated and able to work in a fast-paced work environment with minimal supervision.
• Eager to learn new technologies. Always looking for improvement opportunities and open for changes.
• Understanding of REST API, JSON, XML, tools for investigating HTTP requests, Postman.
• Basic knowledge relational Database, SQL, Store Procedure, Database Trigger.
• Ability to multitask, prioritize and work under tight time constraints.
• Desired Experience: Exposure on any cloud services, preferably AWS. Have been using service such as CloudWatch, Lambda, EC2/ECS, ELB, IAM, S3, DynamoDB, Aurora RDS, SQS/SNS, OpenSearch.
• Exposure to service monitoring tools such as BigPanda, DataDog, CloudWatch Alarm.
• Experience in programming languages, preferably Python, Java, JS.
• CI/CD knowledge, understanding on Jenkin, GitLab, GitHub.
• Experience working with microservices architectures, event/message driven system.
• Hand-on Unix/Linux/Sun Solaris skill and shell programming.
• LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.