เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Work Well Under Pressure, Good Communication Skills, Service-Minded, English

ประเภทงาน:

งานประจำ

เงินเดือน:

฿30,000 - ฿80,000, สามารถต่อรองได้

• ESSENTIAL FUNCTIONS:
• Manage Contact Center (10-17 Staffs) to meet CC KPIs, Customer Requirement and company processes.Support and handle 'Escalated Cases .
• Monitor and evaluate the performance to develop performance improvement and action plans. Consultagents to solve cases within SLAs.
• Ensure daily processes/ contact center operation to meet KPIs and SLAs.
• Ensure operation support provided to meet customer requirement.
• Ensure all CC staffs are working effectively and following company service process.
• Ensure proper notification/ escalation of service activities are followed SLA.
• Handle the other jobs as assigned.
• POSITION QUALIFICATIONS:
• Bachelor's degree or higher.
• At least 5 years experience of Call Center.
• Have a good attitude, service mind and interpersonal skill.
• Strong background in Telesales is preferred.
• Good English skill.
• Proficiency in computer skill.
• Able to work under pressure and multitasking.