เงื่อนไขการค้นหา

ทักษะ:

Microsoft Office, English

ประเภทงาน:

งานประจำ

• Product training: seasonal trainings and strategic product focused trainings.
• Identify training requirements and develop training materials to suit each store.
• Design and develop effective focused training modules for in-store morning briefings and digital training.
• Strategically plan product training to support the retail teams to drive performances in key metiers.
• Support store openings, Retail animation and ad hoc event when necessary.
• Actively participate in training seminars.
• Training reporting including but not limited to training nomination sheets, training registers, regional training reporting and global training reporting.
• Be the liaison for Hermès international training department and the regional training team.
• Contribute feedback and share best practices on product training related topics.
• Develop effective training programs to improve retail performance.
• Promote self-learning culture for retail teams to advance learning of our products, heritage and know how.
• Fluency in English and Thai, with the ability to deliver sessions in both languages.
• Passionate about training, extensive product knowledge, and a good understanding of retail trends.
• In-depth knowledge of luxury brand standards, products, and client expectation is a plus.
• Clear and confident presentation and communication skills to ensure productive training sessions.
• Proficiency in Microsoft Office, especially Microsoft PowerPoint.
• Able to demonstrate a high level of communication and interpersonal skills, with the ability to multitask.
• Works autonomously and proactively.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Teaching, English

ประเภทงาน:

งานประจำ

• Deliver product training to Beauty Advisor (BA) in line with the sales cycles and training priorities.
• Conduct ongoing in-store education in the assigned market focusing on elevated service, product knowledge. Maintain high standards of image at all times.
• Review the staff performance; provide professional advice and sales techniques to font line staff; implement improvement plans and actions.
• Plan beauty products education, develop product training materials.
• Adapt training materials to fit the local context and enhance content of existing training support documents as and when required.
• Conduct classroom coaching as well as follow-up and improve individual productivity of beauty advisors.
• Assess training needs and formulate training materials to align with corporate training guidelines, ensure high service quality and enhance sales performance.
• Perform makeup consultation and beauty product demonstrations.
• Evaluate BA performance in term of product knowledge, service standard, massage, and selling techniques.
• Adapt and translate training materials into key selling messages to fit local market and deliver training modules to BA.
• Organize and conduct training seminar. Involve in brand events and promotions.
• Conduct regular store visits to ensure the frontline talent development.
• Evaluate and monitor the effectiveness and efficiency of training programs based on the feedback from internal and external customers.
• Bachelor's degree in administration or any related field.
• 2 years or above working experience in Beauty or Retail Business or Airline Business.
• Hands-on experience in training and development, familiar with the full spectrum of the training process is a must.
• Proficient knowledge and awareness of beauty industry, market and competitive trends.
• Self-starter, able to work independently and as part of a team and must have good time management skills.
• Self-motivated, results oriented, strategic & creative mindset, collaborative leadership.
• Exceptional verbal & written communication, presentation, public speaking, & media skills.
• Excellent planning and organizational skills.
• Good command of spoken and written English.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

C#, Amazon AWS, React.js, English

ประเภทงาน:

งานประจำ

• preparing teaching materials.
• planning, preparing and researching for training lessons.
• teaching participants on various technical languages such as.NET, CMS, UI, Basic security, N-Tier.
• spending contact time with students on an individual or group basis.
• checking and assessing students' work and giving feedback.
• keeping IT skills and knowledge up to date.
• Skills and Qualifications.
• Diploma or Degree in Computer Science, Information Technology and etc.
• Proven work experience as an IT Trainer, Technical Trainer or similar role.
• Experienced in VB.NET, ASP.NET, C#, MVC, OOP, MSSQL HTML, CSS, Javascript, UI, N-tier, CMS and etc.
• The ability to motivate others.
• A patient and friendly approach to teaching.
• Excellent oral and written communication.
• Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.
• https://www.wphdigital.com/notices.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

eCommerce

ประเภทงาน:

งานประจำ

• Be a subject-matter expert in Shopee Features, SOPs, systems and tools, and all changes related to customer service.
• Identify training needs to meet quality standards and enable knowledge retention, good behaviors & skills practices.
• Design essential learning solutions that build competencies/address KPIs deficits/enable business outcomes with real-life applicable practice.
• Develop learning content including interactive user guides, video tutorials, FAQs, and other instructional materials.
• Train/educate and advise contact center agents, leads and QAs on Shopee Features, SOPs, tools, and relevant service soft skills.
• Lead Train-the-Trainer sessions as a master trainer for key programs.
• Use data and metrics to measure, observe, and report learning effectiveness and ensure real-work application.
• Coordinate and evaluate training conducted by support staff members to ensure consistency, accuracy, and thoroughness.
• Keep track of training progress and provide reports for stakeholders.
• Provide excellent customer service and maintain high standards for all work performed, working on complex requests and high volumes under tight deadlines.
• Requirements: Bachelor's Degree in education, human resources, or any related field.
• At least 3 years experience in training, preferably in Customer service.
• Experience in coaching, or mentoring others.
• Strong Facilitation, Communication, and interpersonal skills.
• Proficient in tools such as Google Sheets, Learning Management Systems (LMS), Google Slides and Powerpoint.
• Experience in eCommerce platforms is a plus.
• Ability to adapt to a fast-paced, dynamic work environment and drive positive change.