เงื่อนไขการค้นหา

ประเภทงาน:

งานประจำ

• Provide professional customer service support.
• Answer customer chats on 3 marketplaces (Shopee and Lazada) Works on the weekend and helps on mega campaigns (double digit 9.9, 10.10 etc.) Communicate and coordinate with the team as necessary.
• Maintain a positive and professional attitude toward customers at all times.
• Required skill(s): Customer Service, Customer Relation, and Good communication skill Has experience in working with customer support and is customer-oriented. Has a solid knowledge of the beauty industry is a pus Has experience in working in e-commerce or has a personal store in e-commerce is a plus.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Oracle, English

ประเภทงาน:

งานประจำ

• Coordinate with customers regarding purchase orders, forecasts, delivery schedules, and order status.
• Prepare and maintain sales orders, quotations, invoices, and other customer-related documents.
• Coordinate with Production, Planning, Warehouse, Quality, Engineering, and Logistics teams to ensure customer requirements are met.
• Monitor production and delivery status and provide timely updates to customers.
• Follow up on customer inquiries, requests, complaints, and delivery issues.
• Support the Sales team in preparing quotations and commercial documents.
• Maintain accurate customer information, order records, and sales reports.
• Coordinate new product/project requirements with internal departments and customers.
• Support customer visits, meetings, and business-related activities when required.
• Monitor customer forecasts and order changes and communicate potential impacts to relevant departments.
• Follow up on outstanding payments and coordinate with Finance when required.
• Prepare regular reports on customer orders, sales, delivery performance, and other related activities.
• Perform other duties assigned by the Sales & Marketing Manager.
• Bachelor's degree in business administration, Marketing, Logistics, or a related field.
• Experience in Customer Service, Sales Coordinator, Sales Administration, or a similar position, preferably in plastic injection, automotive, electronics, or manufacturing industries.
• Good communication and coordination skills.
• Good command of English, both written and spoken.
• Good knowledge of Microsoft Office, especially Excel.
• Experience with ERP systems is an advantage.
• Able to work under pressure and manage multiple customer requirements.

ทักษะ:

Power point, English

ประเภทงาน:

งานประจำ

• Handle Customer service tasks on a daily basis.
• Take full end-to-end responsibility for the account and execute all activities in accordance with customer agreements and company procedures.
• Coordinate and manage internal and external stakeholders to ensure timely and professional service delivery to customers.
• Maintain a customer-centric approach by proactively identifying potential issues, implementing preventive measures to eliminate repetition of errors, and driving effective problem resolution.
• Build strong customer relationships and gain an understanding of customers' businesses, service needs, priorities, and expectations.
• Understand business criticality and prioritize tasks effectively to ensure customer satisfaction.
• Perform all activities in a manner that contributes to achieving individual and team Key Performance Indicators (KPIs).
• Monitor and support improvements in end-customer KPIs to enhance customer satisfaction.
• Prepare accurate and timely reports as requested.
• Performance reviews with customer.
• Complete job costing, revenue and costs for the activities coordinated under control of Operation team.
• Manage carrier booking based on allocation and customer production plan.
• Plan shipments in accordance with customer agreements.
• Perform and ensure the accuracy of SI, VGM and DG net submission as well as the BL and other related documents.
• Ensure to provide the documents to customer/destination in a timely manner.
• Collaborate with cross-functional to prepare the CHB document such as Export/Import declaration, FTA form, license, etc.
• Provide customs-related consultation and support to customers.
• Manage the truck booking based on customer product availability.
• Collaborate with cross-functional or external vendors to manage truck availability.
• Prepare and ensure accurate and timely reporting.
• Collaborate with cross-functional teams to process customer billing and ensure costs and revenue are accurately and timely recorded in the system.
• Cross-sell & upsell Logistics and Services products to customers.
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• Positive Attitude with customer centric mindset and sense of urgency.
• Good command of spoken and written in Thai and English.
• Minimum 2-3 years' experience in Customer Service / Customer Experience, or similar role(s) within the logistics industry, with experience in carrier coordination, booking services, and customs knowledge.
• Highly result oriented & attention to detail, ready to take challenges/collaborate with cross functional teams and able to work under pressure and meet tight deadlines.
• Ability to converse with people of all levels and is well organized, efficient, and effective.
• Familiar with MS Office products including MS Word, Excel, and PowerPoint.
• Good communication & interpersonal skills and should be able to build good working relationships.
• Ability to adapt to change, remain open to different ideas, and support positive change.
• Understand work in an agile manner, High analytical / problem-solving skills.
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Import / Export, Service-Minded, English

ประเภทงาน:

งานประจำ

• Act as the primary operational contact for overseas agents, ensuring effective communication and coordination throughout the shipment process.
• Coordinate confirmed Sea Freight, Air Freight, Import, Export, and Cross-trade shipments with relevant internal departments.
• Monitor shipment progress, booking confirmations, vessel schedules, ETD/ETA, and cargo movements, providing timely updates to overseas agents.
• Coordinate and verify shipping documents, ensuring accuracy, completeness, and timely submission.
• Handle shipment-related issues, delays, documentation discrepancies, and agent complaints to ensure prompt resolution.
• Liaise with Operations and Finance on shipment charges, Debit Notes, Credit Notes, and billing discrepancies.
• Maintain accurate shipment records, monitor operational performance, and prepare regular shipment reports.
• Support continuous improvement of operational processes and service quality to ensure overseas agent satisfaction.
• Bachelor's degree in Logistics, International Business, Supply Chain Management, or a related field.
• Minimum 2-3 years of experience in freight forwarding customer service or international shipment coordination.
• Experience handling overseas nomination shipments is highly preferred.
• Good knowledge of Sea Freight, Air Freight, Import/Export procedures, and shipping documentation.
• Good command of written and spoken English.
• Strong coordination, communication, and problem-solving skills.
• Ability to work independently and handle multiple shipments simultaneously.
• Detail-oriented, proactive, and service-minded.
• 5-day work week + Flexible working style.
• Birthday leave.
• 10 Days Annual Leave.
• 4 Days Bereavement Leave.
• 5 Days Wedding Leave (Inclusive for all genders).
• Monthly Commission.
• Housing Loan Support (GHB program).
• Medical Coverage (OPD, IPD) + Annual Health Check-up.
• Virgin Active Wellness 10% Discount.
• Fitness First Wellness 5% Discount.
• Free tea and coffee (fuel your day!).
• Company outings and parties.
• Training & Development opportunities.
• 17-18 Thai public holidays/year.
• A fun, fast-moving, and friendly workplace!.
• Interested? Lets talk!.
• Send your updated resume to [email protected].
• Join us and be part of something exciting.
• We cant wait to meet you!.

ทักษะ:

Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Deliver excellent customer service across multiple channels (face-to-face, phone, email, web chat, social media), ensuring enquiries, complaints, and registrations are handled professionally, accurately, and in line with service standards.
• Maintain accurate and timely data entry on CRM and other systems, ensuring compliance with safeguarding, financial, and information security policies.
• Identify opportunities during service interactions to recommend suitable products and services, contributing to sales and retention targets.
• Provide feedback and insights on customer needs, behaviours, and issues to support continuous improvement and Voice of the Customer initiatives.
• Support the delivery of operational processes such as booking consultations, payments, refunds, and customer communications, ensuring alignment with quality audit requirements.
• Continuously develop knowledge of British Council products, services, and policies to ensure customers receive up-to-date and accurate information.
• Work Experience.
• Essentials.
• Experience of working in a customer-facing role, delivering services to agreed quality and sales targets.
• Strong computer literacy with the ability to use standard applications confidently.
• Desirables.
• Experience of supporting service-to-sales opportunities within a customer interaction.
• Proficient in using computer systems and digital tools including CRM platforms and online registration systems.
• Language requirements: English C1 and local language.
• British Council Pay Band: 4/H.
• Department: English and Exam.
• Working location: Thailand.
• Proof of Identity requirements/right to work in country: Candidates should ensure they have the legal right to live and work in the country where the role is based. Visa sponsorship and relocation assistance are not provided.
• Closing Date: 10 Nov 2026 (23.59 ICT).
• A connected and trusted UK in a more connected and trusted world.
• Equality, Diversity and Inclusion Statement.
• We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
• Safeguarding Statement.
• The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.
• If you experience any difficulties with submitting your application, please email [email protected].

ทักษะ:

Risk Management, Microsoft Office, Recruitment, English

ประเภทงาน:

งานประจำ

• Create, review,re-current and rewrite on how each Service Operating Procedure for the best practice of service standards.
• Conducts Service Evaluationfrom Service Standard Survey by each station and field-trip.
• Issue, monitor and follow-up service recommendation and suggestion when misconducting and mishandling are found to promote appropriate actions.
• Support and initiate quarterly and yearly Service Quality Program for the better practice of current and future service standards.
• Provide and monitor Interactive Communication with customers to acknowledge customers' feedbacks.
• Other assignments from the direct Manager.
• University degree in Airline Business, Faculty of Arts, Journalism and Mass Communication.
• 0-1 of airline business or any others experience.
• Toeic score 550 or above is plus.
• Customer behavior and risk management skill.
• Regulation in airline business.
• Excellent Microsoft Office skills.
• Excellent communicators in English and Thai of both written and speaking.
• Apply for this job.
• More positions.
• OFFICER, CONTACT CENTER (PRE-FLIGHT) - AIRPORT LINK RAMKHAMHANG View all jobs.
• Application form.
• Full Name *.
• Email Address *.
• Phone Number *.
• Do you consent to Vietjet Thailand collecting, using, and processing your personal data for recruitment purposes in accordance with the Personal Data Protection Act (PDPA)? Yes No *.
• Do you consent to Vietjet Thailand collecting, using, and processing your personal data for recruitment purposes in accordance with the Personal Data Protection Act (PDPA)? Yes No.
• Do you consent to Vietjet Thailand collecting, using, and processing your personal data for recruitment purposes in accordance with the Personal Data Protection Act (PDPA)? Yes No --Yes - I consentNo.
• What's your expectation salary? (THB) *.
• Do you consent to a criminal background check as part of the recruitment process? Yes No *.
• Do you consent to a criminal background check as part of the recruitment process? Yes No.
• Do you consent to a criminal background check as part of the recruitment process? Yes No --Yes - I ConsentNo.
• If selected, do you agree to undergo and pass a pre-employment medical examination prior to employment? Yes No *.
• If selected, do you agree to undergo and pass a pre-employment medical examination prior to employment? Yes No.
• If selected, do you agree to undergo and pass a pre-employment medical examination prior to employment? Yes No --Yes - I ConsentNo.
• More information.
• Your Resume *.
• To attach your Resume, click here to upload from your Computer.
• Security code *.
• Submit.
• context": "http://schema.org",.
• type": "JobPosting",.
• jobLocation": {"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"Airport Rail Link (ARL) Ramkhamhaeng Station","addressCountry":"VN"}},.
• Create, review,re-current and rewrite on how each Service Operating Procedure for the best practice of service standards.
• Conducts Service Evaluationfrom Service Standard Survey by each station and field-trip.
• Issue, monitor and follow-up service recommendation and suggestion when misconducting and mishandling are found to promote appropriate actions.
• Support and initiate quarterly and yearly Service Quality Program for the better practice of current and future service standards.
• Provide and monitor Interactive Communication with customers to acknowledge customers' feedbacks.
• Other assignments from the direct Manager.
• University degree in Airline Business, Faculty of Arts, Journalism and Mass Communication.
• 0-1 of airline business or any others experience.
• Toeic score 550 or above is plus.
• Customer behavior and risk management skill.
• Regulation in airline business.
• Excellent Microsoft Office skills.
• Excellent communicators in English and Thai of both written and speaking.
• employmentType":"Full-time",.
• hiringOrganization": {.
• type": "Organization",.
• name": "VietJet Thailand",.
• sameAs": "https://hiring.vietjetthai.com".
• identifier": {.
• type": "PropertyValue",.
• name": "OFFICER, CUSTOMER EXPERIENCE (POLICY STANDARD & SERVICE EVALUATION)",.
• value": "11200".
• title": "OFFICER, CUSTOMER EXPERIENCE (POLICY STANDARD & SERVICE EVALUATION)",.

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Able to think fast, find answers, and respond quickly to customers' concern, issues and questions, all with a polite, empathic, and professional and manner.
• Excellent customer care and focus, ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
• Attract customs by promoting our company positively, answering questions and addressing concerns as they arise.
• Recommend possible hotels to meet the customs' needs.
• Ability to learn and follow all customer service procedures and policies.
• Refer issue and questions to managers if necessary.
• Answer and manager incoming calls, emails, chats, WhatsApp, LINE, and/or the related channel.
• Take personal responsibility for driving up selling and cross selling.
• Strive to meet and go above personal and team targets, and goals.
• Aim for customer resolution and return.
• Record, organize and file customer interactions and profile/account changes.
• Maintain effective office administrative procedures within the Minor Customer Contact Center, Thailand that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
• Able to close sell, up-sell and cross-sell on transient business.
• Assist to make all room reservation and ensure maximize room revenue and ensure all reservation detail update within required hotel procedures.
• Able to assist transient customer on other hotel inquiry, transportation, direction, spa, etc.
• Able to gather information of group and/or event inquiry with necessary steps.
• Understand the dynamics of Regional & Local Market, local Competitors and Events of the destination. In-depth understanding of local seasonality and booking patterns.
• Taking, amending and cancel reservation details as applicable. Confirming the method of payment.
• Ensure compliance to all security and safety standards on everyday basis.
• Ensure optimal utilization of all company software system and maintain knowledge on all room types and its availability.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ทักษะ:

Service-Minded

ประเภทงาน:

งานประจำ

• Coordinate with carriers, shipping and transportation department to manage import and export shipments.
• Handle shipment bookings, shipping instructions (SI), arrival notices, invoices, and related documentation.
• Monitor cargo readiness, vessel and flight schedules, and shipment status to ensure smooth operations.
• Update shipment information in the system and coordinate with relevant teams on billing and documentation.
• Handle customer inquiries, coordinate shipment-related issues, and provide timely solutions with a service-minded approach.
• 5-day work week + Flexible working style.
• Birthday leave.
• 10 Days Annual Leave.
• 4 Days Bereavement Leave.
• 5 Days Wedding Leave (Inclusive for all genders).
• 15 Days Ordination Leave.
• Performance Bonus, Monthly Commission.
• Housing Loan Support (GHB program).
• Medical Coverage (OPD, IPD).
• Annual Health Check-up.
• Company Gym (Fitness Room).
• Virgin Active Wellness 10% Discount.
• Fitness First Wellness 5% Discount.
• Free tea and coffee (fuel your day!).
• Company outings and parties.
• Company Sport Day.
• Training & Development opportunities.
• 17-18 Thai public holidays/year.
• Movie Time For Employee.
• Dental Benefit (Sodent) for you and your family (First Day).
• A fun, fast-moving, and friendly workplace!.
• Interested? Lets talk!.
• Send your updated resume to [email protected].
• Join us and be part of something exciting.
• We cant wait to meet you!.
• Thank you for your interest in joining our team. Only shortlisted candidates whose qualifications match the position requirements will be contacted.

ประเภทงาน:

งานประจำ

• ให้ข้อมูลตามข้อสอบถาม รับเรื่องร้องเรียน ข้อเสนอแนะ และแก้ไขปัญหาให้แก่ลูกค้าโดยประสานงานกับหน่วยงานที่เกี่ยวข้องตามที่กำหนดไว้.
• สร้างความพึงพอใจให้แก่ลูกค้าต่อการบริการ.
• ปริญญาตรี ทุกสาขา.
• สามารถสื่อสารภาษาอังกฤษได้คล่องแคล่ว.
• มีประสบการณ์ในงานบริการ, ลูกค้าสัมพันธ์ อย่างน้อย 1 ปี.

ประเภทงาน:

งานประจำ

• ดูแล ตรวจสอบยอดเงินจากการขายของเอเย่นต์เข้าบัญชีให้ครบถ้วนถูกต้องตามนโยบายการขาย.
• ทำรายงานสรุปยอดขายเอเย่นต์ พร้อมเอกสารประกอบ.
• สรุปรวมใบสำคัญรับ จากการขายเอเย่นต์.
• เรียกรายงาน สเตทเม้นท์ ของทุกธนาคารให้กับทางศูนย์บัญชีระหว่างวัน และ ทุกสิ้นวัน.
• ระหว่างวันตรวจสอบเงินเข้าบัญชีของเอเย่นต์ที่ซื้อสินค้า เพื่อประสานงานกับเจ้าหน้าที่สนับสนุนขายเอเย่นต์เพื่อเปิดเอกสารส่งสินค้าให้กับเอเย่นต์.
• ประสานงานติดต่อธนาคารเอเย่นต์และภายในองค์กร.
• ปริญญาตรี สาขาการเงินหรือสาขาที่เกี่ยวข้อง.
• มีความรู้ในด้านลักษณะการดำเนินธุรกิจของบริษัท มีความเข้าใจในระบบขั้นตอนการทำงาน การวางแผน การวิเคราะห์.
• มีทักษะในการใช้คอมพิวเตอร์โปรแกรม MS Office.
• มีทักษะด้านการสื่อสาร.
• มีความรับผิดชอบ มีมนุษยสัมธ์ที่ดี มีความระเอียดรอบคอบ.
• มีความอดทน สามารถทำงานภายใต้ความกดดันได้ดี.
• มีปฎิภาณไหวพริบ แก้ไขสถานการณ์เฉพาะหน้าได้ดี.

ประเภทงาน:

งานประจำ

• เตรียมความพร้อมของเอกสารและอุปกรณ์ต่างๆ ในการส่งมอบบ้าน.
• สรุปรายงานการตรวจบ้านของลูกค้าและจัดส่งให้หน่วยงานที่เกี่ยวข้อง.
• ประสานงานเรื่องการซ่อมให้เรียบร้อยก่อนโอน.
• เตรียมเอกสารเกี่ยวกับมิเตอร์ น้ำ และ ไฟฟ้า.
• รับเรื่องร้องเรียนจากลูกค้า พร้อมดำเนินการแก้ไข.
• ดูแลงานบริการหลังการขาย ประจำโครงการ.
• ปวส - ปริญญาตรี สาขาวิศวกรรมโยธา เทดนิคก่อสร้าง สถาปัตย์.
• ประสบการณ์การทำงาน.
• 2-5 ปี.
• ประเภทงาน.
• ประจำ.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Receive bookings from customers ie BCO, shipping line, freight forwarder, or counterpartner.
• Coordinate with operations in planning resources for the whole loop of transport activities.
• Coordinate with transportation on work planning and progress tracking.
• Cooperate with warehouse, terminal, or depot for smooth and efficient operations.
• Track and solve or coordinate with operations to resolve issues that arise.
• Ensure each booking/order is completed efficiently.
• Update progress of booking/order for all related parties.
• Summarize reports and update customers once booking/order is completed.
• Q U A L I F I C A T I O N S.
• Bachelor degree or above in Logistics and Supply Chain, Marine, Business Admin, or other fields.
• Able to communicate by email in English.
• Good command in computer and application skill.
• Good interpersonal skill to coordinate various parties to complete the whole loop of job order/booking.
• KE Y C OM P E T E NC I E S.
• Computer skill.
• Systematic thinking.
• Problem solving.
• Interpersonal skill to coordinate/collaborate with various parties.
• Welfare and Benefits.
• Annual Leave 15 Days/Year.
• Fix Bonus 1 month + Variable Bonus.
• Long Service Awards.
• Provident Fund.
• Staff training and development.
• Health insurance.
• Accident insurance.
• Birthday Voucher1,000Bath.
• Meal Allowance60Bath/Day.
• สถานที่ปฏิบัติงาน: สุขุมวิท71 MSC Building ห่างจาก BTSพระโขนง 1.9 ก.ม.
• วิธีการเดินทาง.
• รถยนต์ส่วนตัว: จอดรถที่จอดเอกชน วันละ60บาท ห่างจากบริษัทฯ 600 ม.
• BTS: ออกประตูทางออกที่ 3 และต่อรถขสมก., รถซูบารุ, แท็กซี่, จักรยานยนต์รับจ้าง มาที่อาคารเอ็มเอสซี ปากซอยปรีดีพนมยงค์ 25.
• ขสมก.: สายที่ผ่านบริษัทฯ ได้แก่ สาย ปอ.40, สาย 71,109,115,133,173,501.

ประเภทงาน:

งานประจำ

• Attending to customer enquiries and booking of shipments.
• Familiarize with Airline agents, Airline Operation and routing will be advantage.
• Arrangement of standard bookings with the airlines and co-loaders.
• Preparation of Airway bill and all document for pre-alerts to all respective stations.
• Create daily export movement report, checking of uplift details for export and also keep all customers informed of the acquired information.
• Follow up with loading team, customs broker, trucking to make sure shipment is arranged as plan.
• Keep monitoring and process for achievement of Airfreight KPI.
• Work with a counterpart at destination and all relevant parties, to achieve company goal.
• Any other duties as assigned by the management.
• About our Benefits.
• A strong Team Spirit and a lot of fun together.
• A safe, multi-cultural and inclusive environment.
• Individual opportunities for growth and development.
• Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!.
• If you are excited by this fantastic opportunity and have what it takes, then click APPLY!.

ทักษะ:

Internal Audit, Compliance, ERP, English

ประเภทงาน:

งานประจำ

• Lead the Customer Service team to provide excellent service, ensuring high "Case Fill Rate" and "On Time" delivery to individual customers.
• Create and sustain key customer relationships with major clients such as 7Eleven, Tesco, and Big C.
• Manage the Implant team to support customer requirements for Tesco, Big C, Tops, and Makro.
• Review the overall order-to-cash process with internal and external parties to improve efficiency and meet internal audit compliance.
• Drive operations and coordinate commercial/supply chain improvement projects with customers.
• Coordinate with internal teams (Demand, Supply, Sales) and 3PL service providers to manage stock levels optimally.
• Manage shelf-life requirements for customer orders.
• Analyze inventory health and drive the removal of unproductive stock from the system.
• Lead Vendor Management Inventory projects with key customers.
• Monitor 3PL service providers' performance to achieve KPIs and drive operational excellence.
• Drive cost-to-serve improvements and logistics cost savings.
• Analyze logistics network optimization and develop long-term plans.
• Other responsibilities as per Company assigned.
• What's in it for you.
• What You need to be successful.
• At least 10 years of experience in supply chain, particularly in logistics, warehouse, import-export, and customer service excellence.
• Experience working in a matrix organization environment.
• Practical experience with MRP II/ERP and IBP Systems is preferable.
• Strong analytical skills, distribution management knowledge, and basic knowledge of manufacturing processes.
• Excellent command of the English language.
• Our DEI Commitment.
• At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, disability, neurodiversity, or differing abilities, age, or any other protected characteristic.
• Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.

ทักษะ:

Data Entry

ประเภทงาน:

งานประจำ

• ติดต่อให้ข้อมูลเกี่ยวกับการบริการหรือผลิตภัณฑ์ของบริษัทแก่ลูกค้า.
• โน้มน้าวลูกค้าให้ยอมรับข้อเสนอและตกลงรับการบริการของบริษัท.
• ให้ข้อมูลเอกสารที่จำเป็นที่ใช้ในการซื้อ-ขายกับลูกค้าอย่างถูกต้อง.
• จัดตารางนัดหมายในการซื้อ-ขายกับลูกค้า.
• บันทึกข้อมูลการนัดหมายและการซื้อ-ขายอย่างถูกต้องลงในระบบ.
• เพศ ชาย / หญิง อายุ 23 ปีขึ้นไป.
• สามารถทำงาน 6 วันได้.
• มีประสบการณ์อย่างน้อย 1 ปีในด้าน Telesaleหรือ Call Center สื่อสารภาษาอังกฤษได้พื้นฐาน.
• มีบุคคลิกชอบพูดคุยกับคนอื่น และมีทัศนคติที่ดีในการบริการลูกค้า.
• มีทักษะด้านการสื่อสารที่ดี สามารถสื่อสารได้กับคนทุกระดับ.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Problem Solving, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Handle inbound calls, chats, and emails from customers, providing information about OPPO products, services, and promotions.
• Provide basic troubleshooting support for issues related to device usage, applications, and systems.
• Handle customer complaints and coordinate with relevant teams such as Service Centers, T2, and Logistics. Accurately and completely record customer cases in the WCSM system. Follow up on customer cases and provide customers with regular status updates.
• Deliver professional and courteous customer service while maintaining the required service quality standards.
• Communicate clearly, professionally, and politely with customers.
• Use basic computer programs such as Microsoft Word, Excel, and CRM systems. Previous experience in Call Center or Customer Service will be an advantage.
• Working schedule: 6 working days and 1 day off, including public holidays according to the schedule.
• Fixed working hours: 9:00 AM - 6:00 PM, with no overtime required.
• Bachelor's degree in any field.
• Experience in Call Center, Banking Call Center, Customer Service, or a related industry.
• Good problem-solving skills and the ability to handle multiple tasks simultaneously.
• Flexible with working schedules and working hours.
• Passionate about customer service and helping customers. 1-2 years of experience in customer service, call center operations, or a related role.
• Experience in e-commerce, online marketplaces, or platform/app-based businesses will be an advantage.
• Excellent communication and interpersonal skills.
• Able to handle a high volume of customer interactions and work effectively under pressure.
• Strong problem-solving skills with a customer-focused mindset. Ability to communicate in English or Chinese will be an additional advantage.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Project Management, Negotiation, English

ประเภทงาน:

งานประจำ

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelors degree or Masters degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Leadership Skill, Vietnamese, English

ประเภทงาน:

งานประจำ

• Cascade department priorities into a practical team roadmap; keep daily operations stable while leading change.
• Own SLA, shrinkage, and Closure performance for your language; spot risk early and drive recovery with clear owners and timelines.
• Surface trade-offs and recommend strategic decisions based on your own analysis of your scope.
• People leadership.
• Coach and performance-manage Team Managers: rigorous 1:1s, inspire & develop through coaching, succession and IDPs, and have honest conversations when needed.
• Hire and retain strong talent; build a bench so the operation is resilient.
• Connect with your teams: monthly agent connects, skip-levels, and at least one immersion session per quarter.
• Shape a culture of ownership, feedback, and Agoda values; run recognition that reinforces the right behaviors.
• Data-led improvement.
• Use customer, agent, and ops data to find patterns, size opportunities, and turn hypotheses into stakeholder-ready recommendations.
• Surface meaningful improvement opportunities to leadership and follow through to impact.
• Customer and partner focus.
• Own CSAT and CX outcomes for your language.
• Identify recurring pain points, carry the voice of your customers across the organization, partner with stakeholders to find & implement solutions.
• Experience and requirements.
• Must-have.
• 5-7 years professional experience, including experience leading managers and medium-sized teams (>75 FTE).
• Proven track record of performance management, coaching, and lifting team results through others.
• Strong analytical and process-improvement skills; comfortable with KPI scorecards and action planning.
• Excellent written and spoken English; native Vietnamese strongly preferred.
• Experience leading through change (tech, process, or org).
• Nice-to-have.
• Contact center / BPO / e-commerce / travel industry experience.
• Project or quality certifications (e.g. PMP, Six Sigma, COPC).
• Experience in a multi-site or regional operations environment.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

ทักษะ:

Recruitment, Leadership Skill, Tableau, YouTube

ประเภทงาน:

งานประจำ

• Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases).
• Serve as the senior leader for Agoda's response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies.
• Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure.
• Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations.
• Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows.
• Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance.
• Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership.
• Prepare and present strategic performance reviews on the team's health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership.
• Be the point of escalation for operational challenges impacting the team's stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda's brand.
• Embrace and drive Agoda's 'experiment and measure' culture by identifying opportunities for process innovation and rigorously testing their impact.
• Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises.
• Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment.
• Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate.
• Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams' performance and development.
• Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists.
• Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives.
• Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL.
• Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams.
• A background in managing specialized or L2/3 support teams.
• Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean).
• Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role.
• Location: We welcome applications from Kuala Lumpur & Bangkok locations only.
• Shift/Working Days: Regular Shift and available for on-call escalation outside business hours during active incidents or crises.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

ทักษะ:

Microsoft Office, Power point, English

ประเภทงาน:

งานประจำ

• Help and support customers on a daily basis to ensure operations run smoothly. Respond to customer inquiries through various channels such as phone, email and chat. Cooperate with internal teams; Product Manager, Project Manager, Software Developer, QA and other related teams to solve customer problems and provide appropriate solutions or alternatives, and then follow up to ensure resolution in accordance with Service Level Agreement (SLA). Anticipate customer needs, potential problems and seek out ways to enhance customer service processes so that to increase customer satisfaction ...
• Bachelors degree in Computer Science, Business Administration, Marketing or any related field At least 3 years work experience in Customer Services or Sales coordinator (Information Technology or Software Development business is preferred).