เงื่อนไขการค้นหา

ทักษะ:

Social media, Enthusiastic, English, Thai

ประเภทงาน:

งานประจำ

• Interact with customers and provide customer care via Social Media, Live Chat, Email and Phone Call.
• Deliver an exceptional service throughout all contact channels to customers.
• Be able to handle all requirements to meet the customer expectation.
• Have a sense of positive judgment and be able to take ownership.
• Going above and beyond to make each customer happy.
• Who are we looking for?.
• At least 1-year working experience in a customer service related function.
• Be able to work in shift time, weekends and public holidays.
• (Available for evening shift will be preferred - evening shift allowance will be provided).
• Having a strong service mind, positive thinking and can do attitude.
• Enthusiastic and adaptable.
• Strong communication and interpersonal skills.
• Good command of speaking and writing in English,Thai.
• Being able to work immediately is preferred.
• What are the benefits?.
• Flexible working arrangement along with the 1 day work from home policy.
• Employee discount & exclusive sales event.
• Flexible dress code. We encourage our employees to be themselves and be as creative, cool and fun as they want!.
• Lots of fun and engaging activities.
• Internal job rotation.
• Multi-cultural environment with over 30 nationalities from across the globe.
• Regional role with full ownership as a headquarter.

ทักษะ:

Single License

ประเภทงาน:

งานประจำ

• ปฏิบัติงานประจำสาขาโดยรับผิดชอบในการให้บริการลูกค้าเกี่ยวกับธุรกรรมทางการเงินต่างๆ เช่น การรับชำระสินเชื่อและค่าบริการต่างๆ การจัดทำรายงานต่างๆ ที่เกี่ยวข้องกับสาขาให้เป็นไปตามระบบของธนาคาร รวมทั้งการให้บริการอื่นๆของธนาคาร เช่น การให้ข้อมูลผลิตภัณฑ์ต่างๆ ของธนาคาร เป็นต้น.
• การนำเสนอและให้คำแนะนำเกี่ยวกับข้อมูลผลิตภัณฑ์ต่างๆของธนาคารที่เหมาะสมกับกลุ่มลูกค้าเป้าหมายรวมทั้งสร้างความสัมพันธ์ที่ดีกับลูกค้า การรักษากลุ่มลูกค้าและการขยายฐานลูกค้าและธุรกิจของสาขาให้เป็นไปตามเป้าหมายที่สาขากำหนด.
• ปริญญาตรีหรือโท สาขาการเงินการธนาคาร, เศรษฐศาสตร์, บริหารธุรกิจ หรือสาขาอื่นที่เกี่ยวข้อง.
• มีทักษะด้านลูกค้าสัมพันธ์ รักงานบริการ มีมนุษยสัมพันธ์ดี และสามารถแนะนำผลิตภัณฑ์ในเบื้องต้นได้.
• หากมีประสบการณ์ในงานธนาคาร มีใบอนุญาตนายหน้าประกันชีวิต นายหน้าประกันวินาศภัย Single License จะได้รับการพิจารณาเป็นพิเศษ.
• หมายเหตุ ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร..

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Handle inquiries & complaints from online channels.
• 2-3 year experience in Call Center/Customer Services.
• Good command of English.
• Handle all incoming online channels e.g. E-mail, Facebook, Line and Website efficiently and professionally by following customer service process and ensure the request & complaints have been handling properly within timeline.
• Gather basic information of complaint and capture customer complaints by using CCRP system and / or escalate complaint case to upper level and ensure customer complaints are properly solved.
• Coordinate with various functions e.g. Registration, Collections, Sales etc. to follow up customer case and response to customer promptly.
• Coach and supervise team, investigate and solve all of issue to better handling day-to-day difficult case as well as verify non-voice channels month end report.
• Bachelor s degree or higher in Business Administration or related fields.
• Minimum 2-3 years of experience in Call Center / Customer Services (In/Outbound/Non-voice).
• Having background in Hire Purchase, Finance or Banking industry would be a plus.
• Good command of English.
• Good communication and problem-solving skills.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Coordinate, Service-Minded, English

ประเภทงาน:

งานประจำ

• Receive SOP form Sale department.
• Receive booking / Contact customer: contact customer to request related document, cargo details and all supporting document for customs purpose, to confirm pick up or delivery date and request PIC at customer place to contact.
• Oversea Co-operate: to co-operate with oversea team to contact oversea customer to check all related customs clearance document such as form D, import permit including to confirm schedule.
• Truck booking:
• Export shipment: send booking to TH OPS team with shipment details / send booking to oversea team.
• Import shipment: send booking to TH OPS team with shipment details.
• To create job in excel file in order to share the shipment details to all parties.
• Customs clearance part:
• To send related document such as CIPL, form D, another document if any to forwarding team to prepare draft customs form.
• To send those draft customs form to customer for checking and confirm all details.
• To prepare import duty to and VAT for import shipment, in case we do advance payment for customer after done clearance must follow up return money back form customer.
• To update delivery details such as truck details, driver name and estimated time to arrive customer place to customer.
• Close Job/Billing (daily):
• To send completed job with billing details to account department to prepare invoice to customer.
• Follow up POD from OPS team to attached with billing.
• Refund form D: In case of preserve form D, after the form D get approval have to prepare refund applicable to customs department to draw back import duty.
• Payment Request: To prepare payment Request to account department to make payment to overseas / local supplier.

ทักษะ:

Thai, English

ประเภทงาน:

งานประจำ

• Respond to customer queries in a timely and accurate way, via phone, email, and live chat.
• Identify customer needs and help customers use specific features.
• Maintain quality service while ensuring continuous productivity contribution.
• Follow up with customers to make sure that their concerns, including technical issues, are well addressed.
• Follow up on updates to our internal databases, SOPs, policies, and technical information.
• Review issues in production and report recommendations (for example, by testing different scenarios or impersonating users).
• Share feature requests and effective workarounds with team members.
• Collect customer feedback and share it with our product, marketing, or related teams in order to enhance our products and services.
• Assist in the training of new customer support agents on occasion.
• Bachelor s degree in any field.
• New graduates are welcome.
• Customer-centric mindset means focusing on providing a positive customer experience.
• Strong verbal and written communication skills in both Thai and English.
• Excellent communication, explanation, attention to detail, can-do attitude, and leadership skills.
• Comfortable working in a fast-paced, ambiguous environment.
• Ability to prioritize and manage multiple responsibilities.
• Ability to remain calm and maintain patience during difficult client interactions.
• Flexible working hours, working days (holidays), and ability to work on shifts.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

ทักษะ:

Coordinate, Work Well Under Pressure

ประเภทงาน:

งานประจำ

• Conduct market surveys to support the sales team's operations in each sales channel regarding Trade Marketing activities to align with the operational plan and company strategy.
• Collaborate on planning and supporting the development and improvement of sales promotion activities, along with presenting guidelines for improving plans to meet sales targets and company strategies.
• Promote various products and services to target groups in Bangkok and its suburbs.
• Work on-site to support booth setup according to activity channels.
• Evaluate activities and analyze activity data organized in various areas, as well as propose options for organizing activities through different channels.
• Coordinate with the sales team on sales promotion activities and assist in ensuring the successful completion of activities according to objectives.
• Record, summarize expenses, and budget for sales promotion activities according to the plan.
• Coordinate and prepare related documents for organizing activities to enhance the sales management capabilities of the unit.
• Bachelor's or Master's degree in Marketing, Business Administration, or a related field.
• At least 3 years of experience in sales promotion, sales coordination, and/or marketing.
• Skills in organizing sales promotion activities and brand image.
• Ability to analyze, plan, and strategize.
• Excellent interpersonal skills and a passion for customer service.
• Ability to work well under pressure, adaptable, and adept at problem-solving.
• Location: Sangsom Vibhavadi.

ทักษะ:

Research

ประเภทงาน:

งานประจำ

• Understanding various sources of data both primary and secondary such as Nielsen Kantar, GFK, able to link insight and developing presentation to address business interest or issues.
• Accountable for implementing the research projects both tracking (such as brand health) and customized as well as supervising the quality of services provided by research agency.
• Work closely with the internal clients such as MarComm, CRM, PLM team to make sure r ...
• Manage contractual and financial documents to support research project execution according to the company s protocol.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Project Management, Business Development

ประเภทงาน:

งานประจำ

• Be a lead for Field Execution: regular evaluate field executions work, develop and propose new ways to improve better executions and build Unilever sales further.
• Conduct regular customer visit and support all projects launch and ensure perfect execution in-stores both planning & roll out operations. (i.e. OOS, display).
• Serve as the company representative to present company projects or innovation to store teams for enhanced comprehension.
• Assist sales leaders in making informed, insightful business decisions to enhance performance and efficiency, while refining sales processes through improved measurement and execution.
• Oversee an effective sales support team, ensuring consistent achievement or surpassing of daily sales performance targets.
• Function as the primary contact for the Sales Team, handling inquiries on general business and operation matters; escalate to the channel head when necessary.
• Ensure nationwide relationship engagement with 7-Eleven operation teams.
• Deliver activity reports in a timely manner.
• Build strong customer engagement and collaboration.
• Be responsible for new assigned projects to grow business.
• Positive mindset with a can-do attitude.
• WHAT YOU NEED TO SUCCEED.
• Experiences & Qualifications.
• Bachelor's degree in any fields.
• Have experience and knowledge in FMCG market.
• Positive mindset with a can-do attitude.
• Good in presentation and communication skill.
• Working well with team work.
• Proficient in English and Thai.
• Skills.
• Agile Working.
• Growth Mindset.
• Project Management.
• Customer Management.
• Leadership.
• You are energized by delivering fantastic results. You are an example to others - both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
• Critical SOL (Standards of Leadership) Behaviors.
• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner s mindset, using data and insight to make decisions.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• AGILITY: Explores the world around them, continually learning and developing their skills.
• Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Budgeting, Data Analysis

ประเภทงาน:

งานประจำ

• Lead monthly sales planning process in responsible account/channel..
• Work with Customer Support Manager of each category by collecting data about Marketing activities, Customer insights and historical sales data and Account activities plan to generate volume planning & budget spending with assumptions to support company CD view..
• Prepare promotion input template for CG by ensuring promo creation in TPM are completed and align with data source (CAT plan, AC plan, Promo Brief) and get the approval ...
• Ensure all TPM promotion creation with On-Invoice discount are interfaced to SAP with data correcting in both customer, rate, period at material level then provide the WL2 sign off based on GACF control..
• Being the business partner of CD Channel leader in responsible channel/Account and get CD Channel leader to sign off and flag Risk and opportunity on the number of planned TO and CPP Spending.
• Work with CBD/CDF team to review and update the spend budget in TPM.
• Work with Sales and Customer on JDF (Joint Demand Forecast) and CPFR (Collaborative Planning Forecasting and Replenishment) order to improve the service level and have a good execution in store with no OOS..
• Monitor and track actual sales data vs forecast and trend to improve forecast accuracy and bias. Effectively analyze reasons of forecast error and take appropriate actions on forecasting quality improvement also avoid risk of stocks shortage and OOS (Out Of Stock) in the market.
• Get understanding on shopper behavior/trends in responsible channel via market visit, EPOS and 2nd Sales data analysis.
• Closely monitor relationship between trade spending and volume for effective budgeting planning and control.
• Jointly sets up an effective means of communication and integration of information between Customer planner SFA and Customer planner -SOP in the responsible category..
• Develop and publish key Sales analysis reports and forecast accuracy metrics..
• WHAT YOU WILL NEED TO SUCCEED.
• Bachelor's degree in supply chain, business, finance, or a related field..
• At least 3 years' experience in sales planning, forecasting, and budgeting, preferably in an ecommerce or consumer goods environment..
• Strong analytical skills with the ability to interpret data and trends effectively..
• Proficiency in data analysis tools and software..
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams..
• Detail-oriented with a focus on accuracy and precision..
• Ability to adapt to a dynamic and fast-paced work environment..
• Strong problem-solving capabilities..
• Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Market Planning, Coordinate

ประเภทงาน:

งานประจำ

• Coordinate with Modern Trade customer on activity and promotion planning.
• Sales budgeting and activity planning to achieve sales target.
• Coordinate with team for in store activation and Promotion support.
• Monitoring sales and distribution performance and taking timely action to drive continuous improvement.
• Regularly visiting stores to identify areas of improvement.
• Prepare monthly/ quarterly business reviews with customer.
• Conduct brand marketing /Project campaign evaluation, review the business plan, year- to-date sales and business problems with customers.
• Explore and Analyze market Opportunity/ information and competitive activities. Sales historical data review.
• Bachelor s or Master s degree in Business administration, Economics, Marketing and Finance.
• Modern trade sales experience at least 5 years.
• Able to use MS office (Excel, Power point).
• Sales & Negotiation skills.
• Patient and quick learner.
• Perseverance and responsible.
• Open-minded and flexible.
• Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Data Analysis

ประเภทงาน:

งานประจำ

• Conducting research on customer behaviors, pain points, and needs using both quantitative and qualitative methods, such as customer satisfaction surveys, follow-up surveys, and focus groups.
• Analyzing customer data, such as app usage and transactions, along with the survey results to identify patterns and develop strategies for each feature.
• Develop and implement product/service improvement recommendations based on customer insights.
• Evaluate effectiveness of previous recommendations.
• Collaborating with internal and external units to achieve above responsibilities.
• Skills and Background:
• 2+ years of experience in customer insight and digital survey work.
• Strong analytical and research skills.
• Good command in excel and PPT.
• Curious mind and proactive.
• Experience with A/B testing, surveys and other customer research methods.
• Bachelor's or Master's degree in relevant field (e.g. Marketing, Economics, Statistics, Computer Science).
• Proficient with SQL. Familiarity with R and Python is a plus.
• Level: Associate, Associate Director
• Company size: ~ 500 employees.
• ผู้สมัครสามารถอ่านและศึกษานโยบายความเป็นส่วนตัวของธนาคารกรุงไทย จำกัด (มหาชน) ที่ https://krungthai.com/th/content/privacy-policy ทั้งนี้ธนาคารไม่มีเจตนาหรือความจำเป็นใดๆ ที่จะประมวลผลข้อมูลส่วนบุคคลที่มีความอ่อนไหว รวมถึงข้อมูลที่เกี่ยวข้องศาสนาและ/หรือกรุ๊ปเลือด ซึ่งอาจปรากฏอยู่ในสำเนาบัตรประจำตัวประชาชนของข้าพเจ้าแต่อย่างใด ดังนั้น กรุณาอย่าอัปโหลดเอกสารใดๆ รวมถึงสำเนาบัตรประจำตัวประชาชน หรือกรอกข้อมูลส่วนบุคคลที่มีความอ่อนไหวหรือข้อมูลอื่นใด ซึ่งไม่เกี่ยวข้องหรือไม่จำเป็นสำหรับวัตถุประสงค์ในการสมัครงานไว้บนเว็บไซต์ นอกจากนี้ กรุณาดำเนินการให้แน่ใจว่าได้ดำเนินการลบข้อมูลส่วนบุคคลที่มีความอ่อนไหว (ถ้ามี) ออกจากเรซูเม่และเอกสารอื่นใดก่อนที่จะอัปโหลดเอกสารดังกล่าวไว้บนเว็บไซต์แล้วด้วย".

ประเภทงาน:

งานประจำ

• Job Posting Location Bangkok
• Job Summary Work with your business development team and people around the organization to form and rollout the ideas, initiatives, business better
• and activities that help make a business better
• Job Description Re-imagine AIS's ecosystem vision, develop business strategy based on assigned topics or bottom-up business cases and crystalize it into 3-5 years roadmap to achieve AIS desired future state uplift of at least 1-2X annually
• Lead and enable new market initiatives with external partners (Forbes's Thailand top 30 public companies), assess new markets, and analyze business opportunities and risks that help make a business better
• Work closely with c-level execs and top team to define expectations, form initiatives and lead and influence cross-functional potential areas for current business improvement
• Propose and promote a proper working team setup for organization, business program or project on operating rhythm and model
• Anticipate and respond to potential problems and make strategic recommendation based on both new & existing information
• Mentor business partners or business units in addition to being able to help manage their projects and motivate them to achieve the goal Recruiter Kanokon Chuencharoen (กนกอร ชื่นเจริญ)

ทักษะ:

Excel

ประเภทงาน:

งานประจำ

• Being a key person to identify customer segmentation and leverage on data analytic by each products campaign to UOB s data.
• Segments those may have credit line >5MUE & propose actions to BOT for grandfather or getting agreement to handle in the portfolio.
• Match products with customers, holding 2 banks, 1 bank cards, multiple card, sup card.
• Skills required/QualificationComputer literacy (MS Office, email, internet), est Excel.
• Good attitude, high accountability, open-minded, and willing to learn the new things.
• Working LocationUOB Plaza Bangkok (BTS Phrom Phong)

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Fast Learner, Problem Solving, Service-Minded, Work Well Under Pressure, Punctual, English, Thai

ประเภทงาน:

งานประจำ

• Research & Analysis - Conduct in-depth research across industries and markets to understand client needs and identify potential solutions.
• Expert Sourcing - Leverage Arches' vast network and diverse platforms to identify the most relevant experts for each project.
• Expert Engagement & Assessment - Engage directly with experts, screen their qualifications, and build comprehensive assessments to ensure perfect client-expert matches.
• Expert Delivery - Facilitate insightful interactions between clients and experts, ensuring a smooth and productive interview experience.
• You'll be successful if you have:
• 1-3 years of experience in executive research, headhunting, or a related field.
• Advanced English language skills with the ability to communicate effectively with diverse clients and experts.
• A growth mindset, demonstrating a continuous desire to learn and improve your skills.
• Strategic prioritization skills, allowing you to manage multiple projects and deadlines effectively.
• Meticulous attention to detail, ensuring all deliverables are professional and of the highest quality for our professional service clients.
• The ability to work independently and take ownership of your projects, demonstrating strong autonomy and accountability.
• Critical thinking skills, including problem-solving, business analysis, and research expertise.
• Also, we require:
• Working at the Vietnam Office for Initial Training (2-3 Months) - This experience will equip you with the knowledge and skills to excel in your role and the time to bond with your team. We offer a relocation package to support your move.
• Language Proficiency - Exceptional command of Thai or Indonesian, coupled with a high level of English proficiency.
• We offer:
• Salary & Allowances.
• Compensation & BenefitsCompetitive salary with performance reviews every 6 months, with the opportunity for salary increases annually based on your performance.
• Monthly performance bonuses (up to $1000 per month).
• 13th month salary (or yearly bonus).
• Paid Leave - 12 days of annual leave, plus enhanced paid leave for special life milestones and financial support from Arches.
• Insurance - Private medical insurance (including dental).
• Relocation Support - Provision of flight to Vietnam, VISA & work permits, and accommodation.
• Self-learning budget - Up to $1000 per year.
• Career Growth.
• Rapid career advancement - Solve challenging problems for exciting startups and gain the skills and experience to propel you onto the global stage. Our rapid growth opens doors for swift promotions, putting you on a path to leadership.
• Build a high-caliber network - This role offers unparalleled exposure to industry leaders and decision-makers at top consulting and investment firms. You'll collaborate with and learn from the best, fostering valuable connections to propel your career forward.
• Engagement.
• We foster a thriving work environment with engaging team activities (quarterly dinners, company trips, social gatherings), snacks & drinks in the office, and support employee well-being through sports clubs (badminton, golf, football, etc.).
• Flexible work arrangements.
• At Arches, your dedication, talent, and drive matter most. We're a dynamic, global team at the intersection of management consulting and expert matching. We empower you to grow alongside us in a meritocratic environment no waiting for promotions, just opportunities to take the wheel..

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Contract: 3 Month.
• ขอบเขตการทำงาน .
• ทำรายงานตามที่ผู้ว่าจ้างกำหนด เช่น Daily report, Monthly report, Incident Report.
• ตรวจสอบการทำงานของระบบต่างๆ ในรูปแบบ Routine check, Realtime monitor.
• ตรวจสอบและแก้ไขปัญหาต่าง ๆ ตามคู่มือหรือวิธีการที่ผู้ว่าจ้างกำหนด.
• ติดตั้ง และรื้อถอน อุปกรณ์เพื่อให้บริการ Internet หรือ Wifi ให้แก่ลูกค้าที่มาเช่าใช้บริการ รวมถึงคอยตรวจสอบและให้คำปรึกษาในการใช้บริการ.
• ประสานงานกับลูกค้า เพื่อออกแบบงานบริการต่างๆ และติดตั้ง พร้อมส่งมอบบริการกับลูกค้า.
• งานอื่นๆตามที่ผู้ว่าจ้างกำหนด ตามความเหมาะสม.
• ในกรณีที่ทรัพย์สินของผู้ว่าจ้าง หรือทรัพย์สินในสถานที่ทำงานที่เกี่ยวข้อง ที่ผู้รับจ้างมีหน้าที่ดูแลรับผิดชอบได้รับความเสียหายถูกทำลาย สูญหายในระหว่างปฏิบัติหน้าที่ โดยความประมาทเลินเล่อของผู้รับจ้าง หรือ ในกรณีที่ผู้รับจ้างปฏิบัติหน้าที่ด้วยความประมาท ผู้รับจ้างจะต้องรับผิดชอบต่อเหตุการณ์และชดใช้ความเสียหายต่างๆ ที่เกิดขึ้นในทุกกรณี.
• ต้องปฏิบัติตามกฎหมายแรงงาน ประกันสังคม หรือกองทุนเงินทดแทน.
• วัน/เวลา/สถานที่ปฏิบัติงาน.
• วันทำงานปกติ: ตามตารางปฏิบัติงาน (อาจมีการเปลี่ยนแปลงตามความเหมาะสม) ทำ 5 วัน หยุด 2 วัน.
• เวลาทำงานปกติ: ทำงานวันละ 8 ชั่วโมง (ไม่รวมเวลาพัก).
• เวลาพัก: 1 ชั่วโมง.
• การลงเวลาทำงาน: พนักงานต้องลงเวลาทำงานทุกครั้งที่เข้างานและเลิกงาน ตามที่ผู้ว่าจ้างกำหนด.
• สถานที่ปฏิบัติงาน: ศูนย์การประชุมแห่งชาติสิริกิต หรือสถานที่ที่ผู้ว่าจ้างกำหนด.
• กรณีที่พนักงานปฏิบัติงานนอกเหนือจากวันและเวลาปกติ สามารถคิดเป็นค่าจ้างเพิ่มเติม โดยอัตราค่าจ้างจะเป็นไปตามที่ผู้ว่าจ้างกำหนด.
• วุฒิการศึกษา ปวส., ปริญญาตรี สาขา IT, Telecom หรือที่เกี่ยวข้อง.
• มีประสบการณ์หรือความรู้เกี่ยวกับด้าน IT & telecom network อย่างน้อย 1 ปี.
• สามารถปฏิบัติงานเป็นกะหรือตามช่วงเวลาที่ผู้ว่าจ้างกำหนดให้ได้.
• สามารถปฏิบัติงำนล่วงเวลาได้ตำมช่วงเวลาที่ที่ผู้ว่าจ้างกำหนดให้ได้.
• สามารถทำงานวันเสาร์ อาทิตย์ และวันหยุดนักขัตฤกษ์.
• สามารถปฏิบัติตามสถานที่ที่ผู้ว่าจ้างกำหนดหรือตามที่ได้รับแจ้งให้ปฏิบัติงาน.
• มี Service mind ที่ดี.
• มีความรู้ความสามารถในการใช้คอมพิวเตอร์ได้เป็นอย่างดี.
• ต้องมีสุขภาพร่างกายแข็งแรง เหมาะสมกับตำแหน่งงานที่รับผิดชอบ ไม่เป็นโรคชนิดหนึ่งชนิดใดต่อไปนี้.
• ต้องมีใบรับรองแพทย์การตรวจร่างกายทั่วไป.
• ไม่เคยได้รับโทษจำคุกโดยคำพิพากษาถึงที่สุดให้จำคุก เว้นแต่เป็นโทษสำหรับความผิดที่ได้กระทำโดยประมาทหรือความผิดลหุโทษ.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Address: 444 Olympia Thai Tower, 9th Floor, Ratchadapisek Road, Samsennok, Huay Kwang, Bangkok 10310.
• Working Time: Ability to work flexible, Mon-Fri, rotating shifts. 7.00-16.00,8.00-17.00,9.00-18.00.
• Benefits: SSO, Health Insurance, Health check up, Bonus 1 month (เมื่ออยู่ครบระยะสัญญา 1 ปี) .
• To support and provide how to resolve the problems on the technical assistances by telephone and remote.
• Service support and resolve problem to the end user of PC, Laptop, Basic IT operational troubleshooting support.
• Follows up with critical incidents to ensure they are resolved, requests are filled, and the customer communication is complete
• Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-users.
• Escalate the incident which beyond responsibility to Customers authorized person to make the decision such as 3rd. Party.
• Log, categorize, and prioritize all tickets in incident management system and Follow up end-to-end progress of tickets.
• Manage 3rd party escalation issues and follow up backlog tickets.
• Manage internal level 2 escalations and co-ordinate with customer.
• Analyst incident data and prepare incident weekly report and monthly report.
• Male or female, 25-35 years of age
• Bachelor Degree in Computer Engineering or any related fields
• 2 year in service and support of Computer equipment, Infrastructure, IT Service management
• Knowledge in Windows Operating System, Google platform
• Ability to work flexible
• Can communicate in English
• Service-mind and interpersonal skill is a must.
• เน้นสื่อสารภาษาอังกฤษได้.

ประเภทงาน:

งานประจำ

• Test and ensure smooth end-to-end experiences on the myAIS app and its associated channels from the perspective of the customer.
• Develop a comprehensive customer experience test strategy- Define tools and resources, and design test scenarios.
• Manage test execution, analyze results, and present findings to stakeholders for continuous enhancement.
• Prioritize and address identified issues, while also monitoring and assessing the overall customer experience of the app with coordination with business owners and the development team.
• Recruiter Chaipob Naisanguansri (ไชยภพ นัยสงวนศรี), Theeradech Ruangbowongate (ธีระเดช เรืองบวรเกษ)

ประเภทงาน:

งานประจำ

• About the Department.
• Job Responsibilities.
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you ...
• Apply now and make a difference.
• Competencies.
• Strategise.
• Engage.
• Execute.
• Develop.
• Skills.
• Experience.

ประเภทงาน:

งานประจำ

• First Contact and Support for Service Operation.
• E2E Registration (Online and Batch): Check document, verify information before registration and follow document for tracking & archiving.
• Co-ordinate with related function for implementation and delivery (SIM, Number, Device).
• Responsible to support customer requesting and problem handling to be completed.
• Job Description First Contact and Support for Service Operation Service BC and customers by call management. (call in & call out).
• Manage incoming work from various channels: Email & Service walk-in customers.
• E2E Registration (Online and Batch): Check document, verify information before registration and follow document for tracking & archiving.
• Co-ordinate with related function for implementation and delivery. (SIM, Number, Device).
• Responsible to support customer requesting and problem handling to be completed.
• Bachelor's degree in related field.
• Good human relationship & good service mind.
• Strong communication and interpersonal skills and dedication to customer satisfaction.
• Able to use MS Office.
• Recruiter Kanchisar Dunmai (กัญญ์ชิสา ดันไหม)

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Google Cloud Platform, System Administration, Network Administration, Microsoft Office, Software Development, English

ประเภทงาน:

งานประจำ

• enefits: SSO, Health Insurance, Health check up, Bonus 1 Month(เมื่อทำงานครบสัญญา 1 ปี) .
• Contract Period: 1 Years (First 4 month for performance evaluation before renew contract).
• Work Place: Chamchuri Square.
• Location: 319 Chamchuri Square Building,Phaya Thai Rd, Khet Pathum Wan,.
• Krung Thep Maha Nakhon 10330.
• Work Days: Ability to work flexible, 24x7, rotating shifts.
• Working Hour: Mon - Sun and 24 Hrs. (Work 5/off 2).
• Shift: 8 AM - 5 PM, 4 PM - 12 PM, 00 AM - 8 AM .
• Receive and Response to customer inquiries via call/e-mail with prompt, accurate, and courteous replies.
• Logging and Tracking the details of customer requests and problems as tickets.
• Identify the types, categories, severity, and urgency of the ticket.
• Provide technical/non-technical phone support to customers.
• Provide remote support and/or remote maintenance to customers.
• Control and follow up customer tickets in order to comply with customers Service Level Agreement.
• Identify the ticket from customers as Maintain or non-Maintain based on customers contracts.
• Act as a further escalation point for unresolved or escalated calls;.
• Route customer tickets to proper teams to follow up and handle (both internal and external) including.
• tracking the status of tickets until closure.
• Escalate the ticket to supervisor when the ticket is going to miss SLA or has a risk to miss SLA.
• Provide report to customer upon requests.
• Maintain and/or Update customer information in the Service Desk System.
• Participate and assist in driving knowledge management process.
• Others as assigned by Project Manager/Team lead.
• Male or Female, age not over 30.
• Bachelors Degree in Computer Science, Information Systems, or IT related fields.
• 1-2 years experience in IT helpdesk or Customer Service area.
• Able to understand customer contracts, Service Level Agreement, and Scopes of work.
• Basic knowledge of Computer Hardware, Windows 10, and O365.
• Good Troubleshooting skills and Service mind.
• Good English communication skills.
• Able to work under pressure and time constrain.
• Able to work in shift and overtime.
• ต้องสื่อสารภาษาอังกฤษได้เท่านั้น.