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ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• หลังจากลูกค้าซื้อผลิตภัณฑ์ของเรา คุณคือผู้ที่ช่วยให้ลูกค้าใช้ประโยชน์จากเทคโนโลยีใหม่ของ Apple ได้มากที่สุด วันของคุณใน Apple Store เต็มไปด้วยงานสนับสนุนและบริการต่างๆ มากมาย ไม่ว่าคุณจะช่วยลูกค้าเริ่มต้นใช้งาน Mac หรือตอบคำถามของลูกค้าเกี่ยวกับอุปกรณ์ Apple อื่นๆ คุณก็พร้อมที่จะแบ่งปันความรู้และให้ความช่วยเหลืออย่างยอดเยี่ยม คุณมีความพึงพอใจในการส่งมอบการแก้ปัญหาและข้อมูลเชิงลึกให้แก่ลูกค้าแต่ละคน ยกระดับความสัมพันธ์ของลูกค้ากับ Apple ขึ้นไปอีกขั้น
• เปิดรับสมัครทั้งงานพาร์ทไทม์และงานประจำ

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Were Omisians. And were firm believers that payment acceptance is fundamental to developing a successful business. We build tools and provide our clients with services that power more than just payments helping them reach more buyers around the world, unlocking their fullest potential.
• Our payment solution is simple to set up and works seamlessly across multiple devices. We take care of connecting and maintaining relationships with processors and acquirers which let our merchants focus on building great products.
• Why we need you
• We are looking for a creative and dynamic team player to fill the position of Technical Product Analyst to join our Product Management team in Bangkok, Thailand. This person will help us grow our product portfolios in Southeast Asia. You will be assigned to lead and ensure continuous delivery of payment products and solutions.
• To be successful in this role, you should have proven experience in business and technical analysis, excellent communication and documentation skills. You will also need to learn a lot and become a subject matter expert in the assigned product group.
• If you are looking for a challenging opportunity to improve people's lives with innovative solutions, we would like to hear from you.
• What you will be doing
• Evaluate the feasibility of new business ideas and solutions in the view of commercial and technical possibilities.Design and document business cases and product features into system flow and user stories that are actionable by the engineering team.Review partners API specification and execute test cases to ensure the readiness and completeness of the solutions. Work with the documentation team to ensure documents and deliverables are clear and concise to target audiences.Coordinate and cultivate effective communication across department boundaries to ensure understanding of all team members.
• You
• Must be bilingual with effective Thai and English; able to speak and write professionally in both languagesTotal 3+ years of hands-on business and technical analysis experience in financial software related developmentExcellent interpersonal skills, communication and documentation skillAnalytical and systemic thinking, to design simple solutions to complex problemsAble to understand and elaborate technical requirements into business needs, and vice versa
• Why youll love it here
• Work with other smart, ambitious people who love to learn and growA beautiful work environment with flexible working hoursA health care planA laptop to work from coffee shops or beachesA friendly bunch of colleagues
• What we believe
• We celebrate individualismNourish a trust-based working cultureGiving our employees the freedom to develop and grow with us
• About Omise
• Founded in 2013, currently 180 peopleOperational headquarters in Bangkok, with offices in Japan, Singapore, and IndonesiaRaised over $45M of funding, from institutional investors including SoftBank International, Golden Gate Ventures, Global Brain, Ascend Venture Group, East Ventures, Sinar Mas Digital Ventures, Krungsri Finnovate, and moreWon Digital Startup of the Year at Digital Thailand Big Bang 2017
• Life at Omise
• If you like to do things a little different and dont play by the book - then come a little closer.
• At Omise, we celebrate individualism and nourish a trust-based working culture. We give our employees the freedom to develop and we love to see our fellow Omisians grow with us.
• Were on a mission to achieve our goal, Payment for Everyone, and are working with some of the greatest minds in the business to achieve it. Growing with us means to get things done, think outside the box and excel in your profession. If this sounds like you, then get in touch today and take the first steps towards life at Omise.
• How to apply
• If you liked what you read and believe to be up for the challenge, we'd be pleased to welcome you to the recruitment process for this position. Simply click on apply and submit your contact info. Afterward, this will happen next:
• The hiring team will review your applicationYou will be invited to complete a short online assessment 3-4 Interviews with the hiring team, People Operations team and all stakeholders involved in the process
• We look forward to getting in touch with you!
• Omise embraces diversity and nourishes an open and inclusive work environment. We are home to over 20 nationalities and all decisions to hire, promote or discharge are based on merit, competence, performance, and business needs.
• We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other applicable legally protected characteristics.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Client Resolution Manager, South Asia (Thai Speaking)Bangkok, ThailandClient Resolution Manager is responsible for the delivery of superior levels of customer service to Dell's ProSupport Client customers.Able to meet individual and team metrics, the incumbent will be accountable for accurate and timely resolution management (technical and non-technical escalations) for Dell's client product and solutions range in accordance with Dell Technical Support guidelines. This role would include but not be limited to handling of customer escalations, mentoring of L2/QL/CTE/L1 technical staff and liaison with cross functional departments to ensure an effective resolution.Your ability to take total ownership of customer issues, and then resolving those to the satisfaction of both Dell and our Customer, will put you in good stead for this role.The ideal candidate will have a positive outward demeanor, always striving to overcome the odds, and lift those around them, motivating them to do well in spite of adversity. Your good work ethic and proven reliability, alongside the ability to work autonomously will help you succeed as you grow your footprint within Dell.Key ResponsibilitiesEnsures a positive customer experience by providing oversight and management for customers technical and non-technical issues.Act as a focal point for escalated Customer cases providing regular updates to both customers and internal stakeholders and aligning sufficient resources to deliver timely resolutions. Take ownership and resolve escalated technical/non-technical issues per the performance measurement and criteria established in Dell Services and by the customer. Makes time sensitive, mission critical decisions that impact customer operations.Develops and delivers post incident reports on all critical support incidents.Continuous review of processes and seeking to remedy or improve any opportunities found.Maintain high level of Dell product and process knowledge.Maintain a thorough understanding of Dell ProSupport deliverablesEssential Skill set:Excellent command of Thai/English and ability to effectively communicate at all levels (written and verbal), including an excellent telephone manner.Excellent soft skills and presentation skills are required, as this position will closely interact with the sales team, customers, and management.Excellent customer management skills in managing expectations and ensuring a high degree of customer experience.Excellent project management skills are required. Candidate must possess excellent task prioritizing and documentation skills.Ability to think laterally, possess strong problem solving, planning and prioritization skills.Strong technical knowledge and understanding of Desktop and Laptop hardware technology.Strong technical knowledge of current and previous Microsoft Operating systems and Office suites.Previous technical support experience in a hardware repair/ troubleshooting role.Be adaptable, accountable and flexible in a fast paced, dynamic work environment.Ability to deal with ambiguity and multitasking simultaneous escalations.Be an advocate of a strong, cohesive team environment.Qualification:Degree/diploma on IT related courseAt least 3 years of related working experienceAdvanced Desktop hardware knowledge; A+ certification desired.Microsoft, Linux or Unix certification preferableBasic networking knowledge (including WAN topology, mixed LAN/WAN operating system environments, DNS/WINS/DHCP, firewall solutions, and network load balancing);Basic knowledge of at least 2 of the following: Windows OS, RedHat Linux, Exchange, SQL, IIS, Proxy, Apache, Squid, SendMail, ASP, or XML.
• Job Family: Product-Services Engineering Global-Services
• Job ID: R17772

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Product Owner, Product Design, English, Thai

ประเภทงาน:

งานประจำ

เงินเดือน:

฿30,000 - ฿60,000

• Join a hard-working, young entrepreneurial team in their start-up venture "Hungry Hub", Thailand's number 1 Buffet Appwhich converts A La Carte restaurants into All You Can Eat offers.
• Define the product and users:What is it going to be? Who is it for? Why are we doing this? Create roadmap? Plan reach out strategy for the product.
• Evangelise the product, new ideas internally and externally. You should be proud of what you are building. They need to be the first fans. Coordinate closely with all stakeholders of the product: Management, Tech team, Marketing Team, Sales Team.
• Reduce Entropy:you are tasked to manage the huge influx of ideas and data and prioritise every task so that technical, sales, marketing and design teams are always clear about their current goals and what's coming up next.
• Balance technology, user's experience and revenue generation:Innovate, take decisions and continuously measure everything that has significant impact on those decisions.
• Ship Product:Finally, you will leadthe product (speed and quality). So you also have to do whatever it takes to get the product out to their users make it a success. If that requires them to sweep the floors, so be it.
• Analyze / Measure & Learn using Data, Data & Data.
• Regular Team Lunch.
• Once a month Team Dinner at Top Restaurants in Bangkok.
• Flexible Working Hours.
• You can go out to learn new courses.