เงื่อนไขการค้นหา

ทักษะ:

Sales, English, Thai

ประเภทงาน:

งานประจำ

• Attractive opportunity for fresh graduates and young professionals with previous experience in hospitality, sales, customer service.
• Fast career development as the company is growing fast (20% per month) fueled by international investors' funding, which results in frequent new job openings.
• International work environment.
• Handle incoming customer requests via call in a friendly, empathic and effective manner.
• Take ownership in allocating clients to an appropriate sales.
• Manage and execute projects and administrative tasks, fast, reliable, and with attention to detail.
• At least Bachelor s degree.
• Very good written and spoken English and Thai skills, Chinese is a plus.
• Excellent interpersonal, communication and organizing skills.
• Available and flexible to work in an assigned shift.
• Working Time.
• 5 days/week. 80% Onsite.
• Morning Shift: 9am-6pm (including break).
• Afternoon Shift: 1pm-10pm (including break).
• Apply via DM or send an email to.
• Email: [email protected].
• Subject: Sales Coordinator (English Call Center) - [Your Name].
• Content: Please email your CV and answer the 2 questions below:
• What is your biggest strength/asset that you can bring to PropertyScout?.
• What is your English proficiency level level?.
• What are your salary expectations.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Good Communication Skills, Problem Solving, Service-Minded

ประเภทงาน:

งานประจำ

• Handle customer inquiries over the phone calls and emails that make available by the Bank.
• Manage and resolve customer issues occurred from using the Bank s products & services.
• Escalate customer s complaint, suggestion/feedback to related BU/SU.
• Equiped him/herself with up-to-date knowledge of the Bank s products, services, and servicing channels to be able to provide right information to the customers.
• Familiarize him/herself with the Bank s systems relating to servicing customers including banking systems, ticketing system, etc.
• Qualifiications:
• Bachelor's degree or higher (welcome new graduate).
• If have experience in Banking preferable.
• Have a service mind and talkative.
• Able to work in shift.
• Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Problem Solving, Service-Minded, English

ประเภทงาน:

งานประจำ

• Handle inbound and outbound calls in a professional and friendly manner, adhering to established scripts and guidelines.
• Assist customers with a wide range of inquiries, including account balance inquiries, transaction history, product information, and general banking queries.
• Identify customer needs and recommend appropriate banking solutions, such as savings accounts, credit cards, loans, or investment opportunities.
• Process customer requests, including address changes, statement requests, and account closures, while ensuring accuracy and compliance with banking regulations.
• Resolve customer complaints or issues by providing prompt and effective solutions, escalating complex cases to the relevant department when necessary.
• Stay up-to-date with the latest banking products, services, and industry trends to provide accurate and reliable information to customers.
• Meet individual and team performance targets, such as call quality, customer satisfaction, and average handling time.
• Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.

ทักษะ:

Thai, English

ประเภทงาน:

งานประจำ

• Provide accurate, valid and complete information by using the right methods/tools and make sure that all interaction and transaction will be recorded in the system.
• Able to handle incoming chat/calls with relevant product inquiries when needed.
• Strong complaint handling skill and able to provide appropriate solutions and alternatives within the time limits to customers.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Bachelor's degree in related filed.
• At least 1 year experience in the role of customer service representative in call center of Financial, Business Banking or related fields will be advantage.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Professional phone voice and strong communication skills along with active listening.
• Excellent problem-solving.
• Able to work with under pressure.
• Good interpersonal, and teamwork skills.
• Good data entry and typing skills (English 45 words/minute, Thai 35 words/minute).
• Proficient in using Microsoft office.