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Skills:

Negotiation

Job type:

Full-time

• To secure timely posting of the schedules that deliver to the needs of the store while continuously seeking and coordinating business opportunities through optimised staff planning focussed on our co-worker, customer and business.
• Your assignment.
• Aware of the people strategy and ensuring the regional and local principles/ guidelines are reflected in our co-workers' schedules by providing expertise, support and training of end-users in scheduling.
• Support the Staff Planning Manager in administrative elements associated with schedule creation and management.
• Secure compliance with IKEA employment standards, legal requirements, labour rules, and internal requirement within the unit.
• Partner with department managers to develop, adapt and continuously improve quality schedules aligned with forecasted hours, co-worker availability and skill levels.
• Contribute to the full staff planning process, from forecasting (including commercial drivers) through to execution and publication of schedules.
• Ensure schedules accurately reflect planned absences and collaborate with managers to balance co-workers, customer and business needs.
• Drive process optimization initiatives by identifying inefficiencies and working cross-functionally with stakeholders to design and implement improved ways of working that enhance staffing effectiveness and operational performance.
• Partner with stakeholders to build leaders' awareness and knowledge of the staff planning process and their role in it through education, training and support.
• Your profile.
• Proven staff scheduling experience with strong sense of ownership.
• Experience working in a customer-focused service industry, preferably retail.
• Experience with and knowledge of scheduling software used in the store.
• Strong understanding of performance metrics and staffing optimization to drive decisions and continuously improve workforce efficiency.
• Ability to translate business needs into efficient, actionable schedules aligned with forecast and operational priorities.
• Ability to work independently, prioritise effectively and deliver within tight deadlines.
• High attention to detail with a structured and disciplined way of working.
• Demonstrated ability to coordinate people and tasks.
• Comfortable handling conflict, negotiation and stakeholder pressure in a professional manner.
• Open to change, with confidence and self-awareness to adapt and continuously improve.
• Please apply by 14th August 2026.

Skills:

Excel

Job type:

Full-time

• Enjoy working in a vibrant, fast-paced and ever-changing environment.
• At least 5 years' experience in an administrative role in a retail or multi-units foodservice organisation.
• Highly developed attention for details.
• Able to analyse information from multiple sources.
• Ability to present information in a clear, simple and concise way.
• Ability to plan, organise and prioritise your workload.
• Ability to work independently or as part of a team.
• Capable of working on multiple tasks and to strict deadlines.
• Able to connect with people quickly and through varied communication channels and at all levels of the organisation.
• Proficient in MS Office, especially Excel and PowerPoints presentation.
• Please apply by 30th September 2026.

Skills:

SketchUp, CAD

Job type:

Full-time

• หาลูกค้า / รับ Requirement จากลูกค้า.
• ออกแบบและนำเสนองานกับลูกค้า ทั้งด้านเฟอร์นิเจอร์และงานตกแต่งภายใน.
• เขียนแบบงานติดตั้ง กำหนดรายละเอียดให้กับทีมช่างและผู้รับเหมาได้.
• แก้ไขปัญหาต่างๆ ที่เกี่ยวข้องการงานออกแบบ และและงานตกแต่งทั้งหมด.
• หากคุณรักการดีไซน์และสนุกกับการสร้างสรรผลงานออกแบบสุด Exclusive มาร่วมงานกับเราในตำแหน่ง Exclusive Sales Interior ดูแลลูกค้าแบบใกล้ชิด นำเสนอไอเดียที่ตอบโจทย์ และเปลี่ยนทุกความฝันเรื่องบ้านให้เป็นจริง.
• จบปริญญาตรี สาขาสถาปัตยกรรมภายใน / ออกแบบตกแต่งภายใน หรือสาขาที่เกี่ยวข้อง.
• สามารถใช้โปรแกรม Sketchup, Auto cad, Canva, และโปรแกรม Plug In Render ได้เป็นอย่างดี.
• มีประสบการณ์ในการทำงานด้าน Interior 0-3 ปี.
• มีทักษะด้านการสื่อสาร การโน้มน้าวบุคคลอื่นตลอดจนทักษะการนำเสนองาน.
• มีความเข้าใจด้านธุรกิจและการเป็นผู้ประกอบการ.
• หากมีรถส่วนตัวจะพิจารณาเป็นพิเศษ.
• ทำงาน Working Hybrid.
• ปรับค่าจ้างหลังผ่านทดลองงาน / ประจำปี, ประกันสังคม, ตรวจสุขภาพประจำปี, กองทุนสำรองเลี้ยงชีพ, เงินช่วยเหลือเมื่อถึงแก่กรรม, เงินช่วยเหลือค่าทำศพครอบครัว, ซื้อสินค้าราคาพนักงาน, การอมรม สัมมนาต่างๆ และอื่นๆ อีกมากมาย.

Skills:

Project Management, Microsoft Office, Power point, ERP

Job type:

Full-time

• Customers.
• o Lead and manage my team to have the knowledge, confidence, authority and desire to resolve customer complaints.
• o Ensure we listen to our customers and use our knowledge of both the range and how IKEA works to offer informed solutions.
• o Spend most of the working time in the exchanges and returns area, supporting the team, ensuring the customer leaves with a positive impression of the IKEA store, and wanting to come back.
• Commercial/Business.
• o Ensuring we know the IKEA range and actively work to offer alternative solutions to meet individual customer's needs.
• o Acting on the findings from root cause analysis, directing issues appropriately to where the problem can be resolved. Follow up and work with colleagues to implement changes which will improve our customers' satisfaction.
• o Understanding the importance of accurate stock inventory and how our actions impact on this. To coach the team to have similar understanding.
• o Develop an exchanges and returns action plan for the store based on the insights from our customer feedback, the store customer relations plan, taking input from manager and team.
• People.
• o Provide an inspiring and motivating direction for co-workers and engage them fully in the tasks of becoming leaders in Life at Home and generating sales growth.
• o Ensure we have the right number of co-workers in the right place at the right time to run exchanges and returns successfully and always inform co-workers of their work schedule in advance.
• o Create an environment of trust by encouraging open, constructive, honest, two-way feedback with the team and other colleague.
• Financial.
• o Take the country input and co-ordinate it with the store potential in order to agree exchanges and returns goals that supports the achievement of the agreed store goals.
• o Constantly monitor our performance against agreed goals, adapting and taking action when required.
• o Ensure all exchange and returns initiatives grow our business and support the sustaining of long-term profitability, always considering the impact on customer satisfaction.
• YOUR PROFILE.
• Experience of working at a senior level and having had a management role.
• Experience in managing a workforce of above 15 employees.
• Experience of working in a customer-focused service industry, preferably retail.
• Able to handle stress in a fast-pace environment.
• Self-reliant and motivated with proven ability to work as part of a team as well as independently.
• Interest in what is happening within the market and the local business conditions.
• Project management experience is an advantage.
• Strong analytical skill to understand problem and provide best solution.
• Comfortable with figures.
• Proficient with Microsoft Office including Word, Excel and Power Point.
• Understanding of retail systems including ERP, POS and Customer Relations Management system.
• Able to work on shifts, rotate weekend and public holidays.
• Please apply by 21st August 2026.

Skills:

Sales

Job type:

Full-time

• ดูแลพื้นที่การขาย สามารถประกอบเฟอร์นิเจอร์ได้.
• ขายสินค้าและให้บริการลูกค้า.
• ดำเนินงานตามแผนงานที่ได้รับมอบหมาย.
• ตระหนักถึงความปลอดภัยของพนักงานและลูกค้า.
• สามารถทำงานเป็นทีมและมีความกระตือรือร้น.
• มีมนุษยสัมพันธ์และทักษะในการประสานงาน.
• มีทักษะด้านคอมพิวเตอร์.
• รักงานบริการ ขยัน อดทน.
• สามารถทำงานเป็นกะได้.
• Please apply by 31-Jul-2026.

Skills:

Sales

Job type:

Part-Time

• ดูแลพื้นที่การขาย.
• ดำเนินงานตามแผนงานที่ได้รับหมอบหมาย.
• ตระหนักถึงความปลอดภัยของพนักงานและลูกค้า.
• Actively approach customers who you see require additional help. Identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• Understand the store and department action plans. Responsibility for your department goals and know how you contribute.
• Lead/support the implementation of planned commercial activities involving your department throughout the store.
• Ensure your maximise sales whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritised products (e.g. overstock/over tag).
• Demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.
• Be familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.
• มีทักษาะด้านคอมพิวเคอร์และภาษาอังกฤษพื้นฐาน.
• สามารถทำงานเป็นทีมและมีความกระตือรือร้น.
• มีมนุษยสัมพันธ์และทักษะในการประสานงาน.
• รักงานบริการ ขยัน อดทน.
• สามารถทำงานเป็นกะได้.
• Experience of working in a fast-paced environment, customer-focused and service industry.
• Ability to take personal initiatives and priorities and organise your own work in efficiency and timely manners.
• Confident in approaching and talking to people in a proactive manner.
• Excellent attention to detail.
• Please apply by 31 August 2026.

Skills:

Problem Solving, Risk Management

Job type:

Full-time

• Responsible for ticket management (monitoring and follow up) with IT, business partners and stakeholders, investigate and escalate issues related to payment or eTax where appropriate.
• Actively support for troubleshooting within ticket management process, first point of contact for our IT partners to troubleshoot issues and communicating to the respective business owners and development partners.
• Proactively analyse and report anomalies in customer complaints and support actions ...
• Support the invoicing process in collaboration with finance and investigate if applicable.
• Payment investigations for payments issues, like double payments, missing refunds.
• Support operational tasks coming from new payment implementations and developments.
• Responsible as payment super user, to contribute to tests for new development, and training other super users/co-workers and stakeholders on payment processes.
• Responsible for the alignment with payment vendors on operational actions.
• Responsible in overseeing and evaluating the payment transaction experience of our customers and contribute in identifying any improvement opportunities to elevate the standards by actioning or communicate findings to relevant stakeholders via the adequate channels.
• Responsible for updating bank campaign information and sharing with relevant stakeholders.
• Key point of cotnact for manual payment link, as well as to create and maintain Payment SOP and ensure compliance.
• Contribute 70-100% of their allocated working time to the outlined responsibilities. In cases, where full occupancy is not reached and CCC requires operational support, to be assigned on customer non-voice channels, as and when required.
• Excellent understanding of IKEA payment and refund processes.
• Experience of problem solving and conflict handling techniques.
• Customer-focused mindset.
• Good understanding of all CCC performance KPIs and broader Customer Experience related metrics.
• Broad knowledge on national regulation and legislation related to payment processes.
• Broad knowledge of payment methodologies, compliances and industry standards.
• Strong ability to analyse data related to customer payment and refund experience and turn into actionable insights.
• Good communication and presentation skills.
• Ability to bring problems to a resolution independently and within a close team.
• Ability to comply with the external legal framework and follow internal rules/instructions.
• Good attention to details by being persistent, structured and accurate.
• Good strategic, tactical and operational thinking.
• Great numerical and analytical skills.
• Ability to understand the complexity of IKEA business and the role of Commercial as an integrated part of the business.

Skills:

Service-Minded

Job type:

Part-Time

• มีความกระตือรือร้น ระเบียบวินิยสูง.
• สามารถจัดลำดับความสำคัญของงานและมีความละเอียดรอบคอบ.
• ความสามารถด้านการทำงานเป็นทีมและทำงานได้ด้วยตนเองอย่างมีประสิทธิภาพตรงเวลา.
• มนุษยสัมพันธ์และชื่นชอบงานบริการ.
• สามารถทำงานเป็นกะได้ (ขั้นต่ำ 24 ชม. หรือ 3 วันต่อสัปดาห์ ตามกะที่กำหนดให้) Please apply by 30 September 2026.

Skills:

Service-Minded

Job type:

Part-Time

• มีความกระตือรือร้น ระเบียบวินิยสูง.
• สามารถจัดลำดับความสำคัญของงานและมีความละเอียดรอบคอบ.
• ความสามารถด้านการทำงานเป็นทีมและทำงานได้ด้วยตนเองอย่างมีประสิทธิภาพตรงเวลา.
• มนุษยสัมพันธ์และชื่นชอบงานบริการ.
• สามารถทำงานเป็นกะได้ (ขั้นต่ำ 24 ชม. หรือ 3 วันต่อสัปดาห์ ตามกะที่กำหนดให้) Please apply by 30 September 2026.

Skills:

Employer Branding, Recruitment, Branding

Job type:

Internship

• Support interview coordination and scheduling between candidates, hiring managers, and the Talent Acquisition team to ensure a positive candidate experience.
• Support candidate communication throughout the recruitment process, including interview invitations, updates, and follow-up activities.
• Assist in managing People & Culture social media channels and creating engaging content that showcases life, culture, and values at IKEA.
• Support basic graphic design, video editing, and storytelling initiatives for employer branding and recruitment campaigns.
• Assist in the planning and execution of co-worker engagement activities, internal events, and People & Culture initiatives.
• Support the coordination and administration of learning and development initiatives, training programs, workshops, and onboarding activities.
• Assist in organizing training sessions, managing participant registrations, preparing learning materials, and coordinating training logistics.
• Maintain and update training records, learning participation data, and related documentation with accuracy and confidentiality.
• Support communication and engagement activities that encourage continuous learning and co-worker development.
• Prepare presentations, reports, communication materials, and other documents to support People & Culture activities.
• Maintain and organize HR records, training documentation, and internal databases in line with company standards.
• Provide administrative support for day-to-day HR operations, projects, and assigned initiatives.
• Collaborate with different functions across the business to support People & Culture goals and contribute to creating a better everyday life for the many people.
• Currently pursuing a Bachelor's degree in Human Resources, Business Administration, Psychology, Communications, Marketing, Graphic Design, or a related field.
• Passionate about people, recruitment, learning & development, and creating a positive co-worker experience.
• Strong communication and interpersonal skills, with the ability to build relationships and collaborate with diverse stakeholders.
• Well-organised, detail-oriented, and comfortable managing multiple tasks in a dynamic environment.
• Proactive, responsible, and eager to learn and contribute with new ideas.
• Confident in using Microsoft Office (Excel, Word, PowerPoint, and Outlook).
• Familiar with Canva, Adobe Creative Suite, or other content creation tools (Basic).
• Basic knowledge of content creation or video editing is an advantage.
• Good command of Thai and English, both written and spoken.
• Aligned with IKEA values and a passion in Home furnishing.

Skills:

Sales

Job type:

Part-Time

• ดูแลพื้นที่การขาย.
• ดำเนินงานตามแผนงานที่ได้รับหมอบหมาย.
• ตระหนักถึงความปลอดภัยของพนักงานและลูกค้า.
• Actively approach customers who you see require additional help. Identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• Understand the store and department action plans. Responsibility for your department goals and know how you contribute.
• Lead/support the implementation of planned commercial activities involving your department throughout the store.
• Ensure your maximise sales whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritised products (e.g. overstock/over tag).
• Demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.
• Be familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.
• มีทักษาะด้านคอมพิวเคอร์และภาษาอังกฤษพื้นฐาน.
• สามารถทำงานเป็นทีมและมีความกระตือรือร้น.
• มีมนุษยสัมพันธ์และทักษะในการประสานงาน.
• รักงานบริการ ขยัน อดทน.
• สามารถทำงานเป็นกะได้.
• Experience of working in a fast-paced environment, customer-focused and service industry.
• Ability to take personal initiatives and priorities and organise your own work in efficiency and timely manners.
• Confident in approaching and talking to people in a proactive manner.
• Excellent attention to detail.
• Please apply by 25 August 2026.

Skills:

Business Development, Thai

Job type:

Full-time

• Knowing our global priorities, your range, the national market and competition. You use this information to define and agree your home furnishing business plan and growth strategy.
• You clearly communicate business strategies/priorities to your key stakeholders in the organisation in a way which motivates them to take ownership for their part in achieving the overall goals.
• You are responsible for the country commercial activation for your home furnishing b ...
• Supporting all selling channels in their drive to sell their volume commitments, monitoring their sales results and following up on deviations in order to improve poor performance and develop/share good examples.
• You actively work with your shopkeepers and the store commercial team and understand their business development needs and work with them to secure their competence development.
• You co-ordinate national price actions, securing the right market relevant price for your range which supports IKEA's long term sales & profitability.
• Your profile.
• Passionate about home furnishing, you inspire & motivate others to help you achieve your goals.
• Highly self-motivated, comfortable leading a team or working independently.
• Understand how to create clear, simple & inspiring business plans from your insights and analysis.
• Strong knowledge of the Thai market, competition, trends & life at home.
• Strong analytical and numerical skills - able to draw insights from information and formulate this into a cohesive, engaging and inspiring strategic business plan.
• Strong understanding of the drivers of sales, profit, gross margin and volume development.
• Experience of a management role within an IKEA Store.
• Know how to engage stakeholders in your plans & build collaborative working processes.
• Please apply by 30th September 2026.

Skills:

Leadership Skill

Job type:

Full-time

• Lead and inspire the logistics team to ensure seamless goods availability, efficient, cost-effective goods flow processes, and strong logistics competence both in-store and online. Accountable for contributing to a great omnichannel customer experience by ensuring high product availability, customer-centric service operations, and a safe environment across all touchpoints. Strengthen the business growth and individual development by maintaining a dynamic succession plan for all key logistics and recovery roles, ensuring continuity and future readiness across the organization.
• Your assignment.
• Lead the store logistics department while collaborating with the country fulfilment team and the store commercial team to ensure optimal goods availability and seamless customer order fulfilment across all channels, at the lowest possible cost.
• Actively contributes to the store business planning process, leveraging global and country insights to develop and track logistics and recovery actions that support the overall country strategy.
• Ensure the development and efficient use of long-term logistics capacity in the store, aligning with the range framework. This includes optimizing space, equipment, and staffing to support the entire supply chain across both in-store and digital operations.
• Ensure alignment with the objectives and goals outlined in the Global Supply Chain Operational Handbook, local appendices, and service agreements with transport providers and country fulfilment operations team.
• Monitor the performance of the logistics and recovery departments across all channels, taking proactive actions to achieve growth, budget, efficiency and performance goals outlined in the business and action plans, both in-store and online.
• Analyse customer satisfaction feedback, IKEA Brand Pulse reports, co-worker satisfaction insights, and functional topic reviews fulfilment and availability to formulate targeted actions.
• Ensure that the store logistics and recovery departments work in compliance with the IKEA Code of Conduct, internal IKEA regulations, standard operating procedures and local legislation relating to health, safety and security and the environment.
• Your profile.
• Have a passion for logistics and working in a fast-paced omnichannel environment and agile to adapt to the diverse demand.
• Experience of setting and implementing action plans, setting budgets and following up goals.
• Understand how to lead and manage teams to build high-performance cultures to ensure future succession.
• Know how to leverage logistics expertise within the commercial team to enhance the overall commercial success of the store online and offline.
• Ability to execute with speed, simplicity, and flexibility, even in unpredictable circumstances, ensuring seamless operations across all channels.
• Ability to apply key performance indicators rigorously to drive improvements in workflows, efficiency, and cost management, while encouraging innovative and unconventional thinking to sustain continuous improvement.
• Ability to lead by driving performance and results through effective team and stakeholder engagement across all channels.
• Please apply by 21 August 2026.

Skills:

Sales

Job type:

Part-Time

• ดูแลพื้นที่การขาย.
• ดำเนินงานตามแผนงานที่ได้รับหมอบหมาย.
• ตระหนักถึงความปลอดภัยของพนักงานและลูกค้า.
• Actively approach customers who you see require additional help. Identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• Understand the store and department action plans. Responsibility for your department goals and know how you contribute.
• Lead/support the implementation of planned commercial activities involving your department throughout the store.
• Ensure your maximise sales whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritised products (e.g. overstock/over tag).
• Demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.
• Be familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.
• มีทักษาะด้านคอมพิวเคอร์และภาษาอังกฤษพื้นฐาน.
• สามารถทำงานเป็นทีมและมีความกระตือรือร้น.
• มีมนุษยสัมพันธ์และทักษะในการประสานงาน.
• รักงานบริการ ขยัน อดทน.
• สามารถทำงานเป็นกะได้.
• Experience of working in a fast-paced environment, customer-focused and service industry.
• Ability to take personal initiatives and priorities and organise your own work in efficiency and timely manners.
• Confident in approaching and talking to people in a proactive manner.
• Excellent attention to detail.
• Please apply by 30 August 2026.

Job type:

Full-time

• main tasks.
• of this job involve being always up to date on all item & recipe cards, promotional items and Unit cost in MVBC (in all stores in Thailand), in order to secure the best possible financial result for IKEA Food Thailand. Submitting monthly reports to Country IKEA Food manager on Sales Analysis of all Thailand stores IKEA Food from MVBC. Enjoy working in a vibrant, fast-paced and ever-changing environment. At least 5 years' experience in an administrative role in a retail or multi-units foodservice org ...

Job type:

Full-time

• main tasks.
• of this job involve being always up to date on all item & recipe cards, promotional items and Unit cost in MVBC (in all stores in Thailand), in order to secure the best possible financial result for IKEA Food Thailand. Submitting monthly reports to Country IKEA Food manager on Sales Analysis of all Thailand stores IKEA Food from MVBC. Enjoy working in a vibrant, fast-paced and ever-changing environment. At least 5 years' experience in an administrative role in a retail or multi-units foodservice org ...

Job type:

Full-time

• ปฏิบัติการและดำเนินงานด้านอาหารภายในแผนก.
• ดูแลและรักษาคุณภาพทั้งคุณภาพและบริการ รวมถึง stock สินค้า พร้อมทั้งให้บริการแก่ลูกค้า.
• ปฏิบัติตามขั้นตอนการรักษาความปลอดภัยด้านอาหารอย่างเคร่งครัด (Food Safety).
• ให้บริการแก่ลูกค้าและผู้เข้ามา IKEA เพื่อเกิดความพอใจสูงสุดและมีความสุขในการช็อปปิ้ง.
• มีความกระตือรือร้น ระเบียบวินิยสูง.
• สามารถจัดลำดับความสำคัญของงานและมีความละเอียดรอบคอบ.
• ความสามารถด้านการทำงานเป็นทีมและทำงานได้ด้วยตนเองอย่างมีประสิทธิภาพตรงเวลา.
• มนุษยสัมพันธ์และชื่นชอบงานบริการ.
• สามารถทำงานเป็นกะได้.
• Please apply by 30-Sep-2026.

Skills:

Leadership Skill, HACCP, English

Job type:

Full-time

• To lead and manage IKEA Food to fulfil the purpose of the function by building business and people together.
• To operate IKEA Food in accordance with legislation, accountable for operating it in accordance with IKEA Quality and Food Safety requirements.
• To implement the IKEA HACCP plan to meet and secure store's requirements and ensure the HACCP routines are known and followed in all daily work.
• Responsible for implementing the range matrix (global and national) to secure a strong IKEA Food range identity that distinguishes the IKEA store from our competitors on the market.
• To act in accordance with the IKEA Sustainability Direction and to work with the team to take actions that contribute to sustainability, such as waste management and investments.
• To create awareness of IKEA Food as the most important in-store marketing tool maximizing the IKEA store's sales potential.
• Your profile.
• Previous management experience from high volume retail or multi-unit food service industry.
• Successful experience of managing a large team.
• Provide clear direction, experience of creating and implementing action plans, setting budgets, and meeting and following up on goals.
• English communication skills.
• Extensive and advanced experience of successful commercial, retail management or the role of multi-unit food service manager with proven leadership capabilities and strong track-record of managing managers, including management competence.
• MS Office proficient.
• Please apply by 13th October 2026.

Skills:

English

Job type:

Part-Time

• Actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• Keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give custome ...
• Support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process.
• Support the customer in the end to end shopping experience and ensure that you apply your good home furnishing knowledge to provide relevant solutions.
• Optimise the IKEA shopping experience to secure satisfied customers and increase sales.
• Ensure that you contribute towards actions that will secure "First Time Right" for our customers.
• Live our value of "Togetherness" by being cooperative in assisting in other job and operations-related duties as assigned.
• You can to commit to a minimum 24-hour work week (6 - 8 hours per day, excluding 1 hour break, 4 days a week), as well as shift-work,.
• You are available to work on at least two weekdays as well as Saturday and Sunday.
• Confident in approaching and talking to people in a polite and friendly manner.
• The right attitude and behavior to sell actively and help customers to buy.
• Ability to communicate clearly and confidently in English.
• Knowledge of the IKEA product range, including service products.
• Interested in people's everyday life at home and home furnishing.
• Please apply by 30 September 2026.

Skills:

Compliance

Job type:

Full-time

• Be the ambassador for the highest possible quality perception for visitors, customers by correct execution of the goods flow processes, keeping customer-perceived availability in focus.
• Secure implementation of the Supply Quality "Detect-Correct-Report" way of working in all parts of logistics operation with a zero tolerance approach towards non-compliant goods meeting the customer.
• Work together with business (e.g. Safety & Security, Recovery, Customer Relations), ...
• Contribute to positioning the IKEA store and the IKEA Brand as responsible partners in lowering environmental impact by taking relevant actions that contribute to achieving long-term profitability in a sustainable and environmental way.
• Live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store and especially in the goods flow team.
• Lead and influence all goods flow co-workers to secure that the department works in compliance with Global Risk Manual/Safety & security Manual, IKEA internal regulations and local legislation relating to quality, health, safety and environment in relation to the goods flow processes.
• Contribute with relevant quality, health and safety input and feedback to the logistics action plan and ensure that these are implemented in the goods flow processes.
• Ensure warehouse racking, handling equipment and unit load inspections are conducted according to local legislations and IKEA requirements. Assess the goods flow processes in the area of health, safety and quality and share findings with the Logistics Manager.
• Secure a competent goods flow team that can execute its assigned responsibilities related to health, safety and quality with confidence, through mandatory trainings and on boarding for new co-workers.
• Identify, and develop the many talents and successors for the QSC role in the goods flow team in the area of quality, safety and compliance YOUR PROFILE.
• Understand the IKEA organisational structure and how Logistics works in IKEA retailing.
• Knowledge about the IKEA Concept description including the IKEA vision and business idea, and IKEA culture and values.
• Experience in implementing action plans, providing clear direction and following up goals.
• Show potential to apply operational thinking to the total customer experience. Please apply by 30 September 2026.