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Experience:

5 years required

Skills:

CSS, Problem Solving, Assurance, English

Job type:

Full-time

• Drive best-in-market customer experience and sustainable development of Customer.
• Operations staff throughout maintaining and improving skills and knowledge of Customer Operations Specialists in the changing business environment, as part of the operational teams.
• Day to day tasks involve the delivery of onboarding and functional trainings as well as the connected coaching activities derived from the regional Operations priorities.
• Facilitate onboarding and functional training of new Customer Success Specialists staff in close collaboration with operational teams.
• Deliver training derived from operational needs, from pre-agreed portfolio. Leverage on digital trainings portfolio available for Customer Operations Staff.
• Overall accountability for knowledge management for the respective team, including maintenance, coordination of review and updates of standard operating procedures (SOP), local training materials and work instructions.
• Partner with Team Leaders with regards to CSS skills and knowledge level in order to support solid performance assessment, contribute to development and allow delivery of best-in-market customer experience.
• Lead/drive delivery in specific workstreams under project migration or project deployments.
• Able to lead & facilitate complex problem solving and decision making with business partner to improve processes and ESSA opportunities.
• Innovative in problem solving and bring in new ideas and changes to coaching space to enable realization of ideas with good follow through until project completion.
• Responsible for selected and segmented Quality Assurance (QA), ensuring that quality requirements are fulfilled by CSS in order to provide excellent experience to customers (external and internal) and feedback to supervisor and CSS.
• Minimum of 5 years of related working experience. Experience in End to End operation is preferred.
• Good Proficiency in English level both written and verbal.
• In-depth knowledge of Standard Operating Procedures and Quality Assurance.
• In-depth understanding and knowledge of customer requirements and challenges.
• Strong Continuous Improvement mindset.
• Practical skill in coaching, motivating and persuading techniques.
• Personal leadership skills in promoting customer focus and teamwork spirit while collaborating with Customer Operations teams and other business partners.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Experience:

1 year required

Skills:

Public Speaking, High Responsibilities, Thai

Job type:

Full-time

• ออกแบบและวางแผน Learning Journey ครบวงจร พร้อมรับบรีฟจากผู้บริหารและเข้าใจเป้าหมายทางธุรกิจ สู่การวางโครงสร้างโปรแกรม เช่น Pre-learning Workshop Assignment Feedback และ Evaluation เพื่อให้การเรียนรู้ต่อเนื่องและวัดผลได้จริง
• พัฒนาและสร้างสรรค์เนื้อหา กิจกรรม และสื่อประกอบการเรียนรู้ได้ด้วยตนเอง เลือกรูปแบบการเรียนรู้ที่เหมาะสม
• ทำหน้าที่เป็น Facilitator หรือ Co-Facilitator จัดกระบวนการให้ผู้เรียนมีส่วนร่วม สร้างบรรยากาศที่เอื้อต่อการเรียนรู้ และกระตุ้นให้เกิดการเปลี่ยนแปลงเชิงพฤติกรรม
• ออกแบบเครื่องมือวัดผล วิเคราะห์และสรุป Insight เพื่อนำเสนอผู้บริหารอย่างเข้าใจง่าย และใช้พัฒนาโปรแกรมต่อไป
• บริหารโครงการพัฒนาในบทบาท Project Owner รับผิดชอบตั้งแต่การวางแผน ออกแบบ ลงมือดำเนินการ ไปจนถึงติดตามผล ประสานงานกับทีมที่เกี่ยวข้องเพื่อให้โครงการสำเร็จตามเวลาและเป้าหมาย.
• วุฒิปริญญาตรีสาขา HRD, Learning Design, Instructional Design, การศึกษา, จิตวิทยา หรือสาขาที่เกี่ยวข้อง
• อายุ 25-30 ปี มีประสบการณ์ 2 ปีขึ้นไปในงาน Learning & Development หรือ Talent Development ในองค์กรขนาดใหญ่ และเคยรับผิดชอบออกแบบและดำเนินการโปรแกรมพัฒนาด้วยตนเอง
• มีความสามารถในการออกแบบ Learning Journey ครบวงจรจากความต้องการขององค์กร วางลำดับเนื้อหา กิจกรรม และการวัดผลอย่างเป็นระบบ ครอบคลุมทั้ง Onboarding, Leadership Program, Soft Skills และ Upskilling
• มีทักษะ Facilitation และ Public Speaking ดำเนิน Workshop หรือ Session ได้อย่างมืออาชีพ สื่อสารเข้าใจง่าย สร้างบรรยากาศการเรียนรู้ และสามารถ Facilitate บุคคลหลากหลายระดับ
• ทำงานแบบ Self-Driven รับบรีฟ วางแผน ออกแบบ ดำเนินการ และติดตามผลได้ด้วยตนเอง กล้าตัดสินใจ บริหารเวลาและทรัพยากรได้อย่างมีประสิทธิภาพ
• ใช้เครื่องมือออกแบบและบริหารการเรียนรู้ เช่น PowerPoint, Canva, Google Form และทำ Learning Analytics เพื่อประเมินผลการเรียนรู้ได้
• หากสามารถใช้ AI เพื่อพัฒนาคุณภาพของงานได้ จะได้รับการพิจารณาเป็นพิเศษ
• มีทักษะสื่อสาร การแก้ปัญหา ความคิดสร้างสรรค์ การปรับตัว การทำงานแบบ Ownership และ Empathy ต่อผู้เรียนและผู้เกี่ยวข้อง.

Experience:

5 years required

Job type:

Full-time

• Handle end-to-end subcontractor management process.
• Work with internal and external stakeholders to support new staff and manpower operations practices.
• Analysis of the data reports to identify performance bottlenecks and improve the performance.
• Define sourcing plans and programs to effectively and efficiently meet the business manpower (short-long term employee) requirements.
• Support Operations team for daily operations.
• Monitor monthly & daily performance of each subcontractor.
• Requirements: Bachelor or Master Degree in any fields.
• 1-5 years of working experiences in HR Recruitment or subcontract management.
• Excellent analytical skills, negotiating, and coordinate with internal and external stakeholders.
• Ability to independently lead operational team on-site, engage in discussions with various -internal and external stakeholders.
• Experience in the warehouse industry is a plus.
• Capable of working under pressure and a positive attitude.
• Proficient in Microsoft Excel or Google Sheets.

Experience:

5 years required

Job type:

Full-time

• Work with business units to enhance team performance and improve climate environment aligning with company's strategies and core values.
• Support BUs by understanding business needs and providing day-to-day HR guidance.
• Build a strong business relationship with the BUs.
• Develop and shape programs to address business-specific needs covered risk concerns.
• Manage complex and difficult employee-relation issues.
• Ensure HR policies and practices are effectively communicated and followed.
• Be a team player of HR project designation namely talent development, organizational structure, succession plan.
• Requirements: Bachelor or Master Degree in any fields.
• 1-5 years of working experiences in HR Recruitment or subcontract management.
• Excellent analytical skills, negotiating, and coordinate with internal and external stakeholders.
• Ability to independently lead operational team on-site, engage in discussions with various -internal and external stakeholders.
• Experience in the warehouse industry is a plus.
• Capable of working under pressure and a positive attitude.
• Proficient in Microsoft Excel or Google Sheets.
• Able to work at Samut Sakhon area.

Experience:

8 years required

Skills:

Good Communication Skills, Leadership Skill, Multitasking, Problem Solving, Teamwork, English, Thai

Job type:

Full-time

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 6-8 years of experience in HR, with a focus on PMS, labour law, payroll, administration, and recruitment.
• In-depth knowledge of Thai labour laws and regulations.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in HR software and Microsoft Office Suite.
• Ability to handle sensitive and confidential information with discretion.

Experience:

1 year required

Skills:

Compliance, Meet Deadlines

Job type:

Full-time

• Provides assistance to HRBPs in delivering HR services and support to employees and managers.
• Facilitates the onboarding process for new hires, ensuring they have a smooth and positive experience.
• Supports the performance management process, including goal setting and performance reviews.
• Develop and implement an end-to-end training roadmap aligned with business objectives and workforce capability needs.
• Partner with internal stakeholders and external vendors to source, customize, and implement learning solutions.
• Promote a learning culture through communication campaigns, engagement activities, and knowledge-sharing platforms.
• Organize and schedule training sessions, workshops, and development programs.
• Monitor compliance training completion and maintain accurate records for audits and reporting.
• Contributes to HR projects and initiatives, collaborating with the HR team and other departments.
• Utilizes HR technology systems and tools to perform HR-related tasks and data management.
• Assists in managing organizational change initiatives and communicating changes to employees.
• Learns to use data for analysis and trend establishment to understand performance and productivity drivers in the relevant employee base.
• Perform any other related task as required.
• Basic understanding of HR functions, processes, and best practices.
• Familiarity with competency frameworks and talent development strategies.
• Understanding of adult learning principles and instructional design methodologies.
• Strong facilitation and presentation skills for in-person and virtual sessions.
• Strong verbal and written communication skills to interact effectively with employees and stakeholders.
• Good organizational and coordination skills to manage multiple tasks.
• Awareness of HR policies, procedures, and compliance requirements.
• Familiarity with HR systems and software for data management and HR administration.
• Ability to collaborate with HR colleagues and business partners to achieve common goals.
• Ability to efficiently manage tasks and prioritize responsibilities to meet deadlines.
• Willingness to adapt to changes and embrace new HR initiatives.
• Eagerness to learn and grow within the HR field.
• Bachelor s degree in Human Resources, Business Administration, Organizational Development, Psychology, or a related field.
• 1-2 years of experience in HR or Learning & Development roles.
• Hands-on experience in training coordination, onboarding, and performance management processes.
• Experience in designing and implementing learning programs and working with external training vendors is a plus.
• On-site Working About NTT DATA
• NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters.
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Experience:

5 years required

Skills:

E-learning, Quality Assurance, Assurance, English

Job type:

Full-time

• Collaborate with subject matter experts and stakeholders to analyze learning needs and objectives.
• Design and develop interactive and engaging eLearning courses using various instructional design models, adult learning theories, learning technologies, and techniques to ensure effective learning experiences.
• Conduct quality assurance checks to ensure the accuracy, functionality, and interactivity of eLearning content.
• Incorporate assessment strategies and interactive activities to measure learning outcomes and enhance learner engagement.
• Stay up-to-date with emerging trends and technologies in eLearning and instructional design.
• Collaborate with cross-functional teams, such as eLearning content creators, graphic designers, multimedia specialists, and developers, to seamlessly integrate eLearning content.
• Provide guidance and support to internal stakeholders on best practices for eLearning design and development.
• Evaluate eLearning solutions through user feedback and data analysis.
• Maintain documentation and records of eLearning projects, including timelines and version control.
• Baseline Qualifications: Bachelor's degree in Instructional Design, Education, or related fields.
• Minimum 5 years' experience in eLearning experiences.
• Proven experience in instructional design, eLearning development or a similar role.
• Experience in insurance industry is a preferred.
• Good command in English both verbal and written.
• Proactive, Open, Caring, Commit, Innovative.

Experience:

3 years required

Skills:

Legal

Job type:

Full-time

• Lead people service function at SOC.
• Onboarding & Offboarding Support.
• Attendance & System Management.
• Manage stationery and snacks for employees.
• Oversee cleaning outsourcing services to maintain a hygienic workplace.
• Handle facilities maintenance, office supplies, government documents, and contract services.
• Provide support for recruitment activities as needed.
• Support E2E visits, Employee Relations (ER) letters, and emergency response coordination.
• Requirements: Bachelor s degree in business administration, human resources, or a relevant field.
• A minimum of 3 years of experience in HR management and administration.
• Knowledge of legal and practices related to day-to-day management of employees.
• Ability to work successfully in a dynamic environment.
• Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.

Experience:

3 years required

Skills:

Creative Thinking, English

Job type:

Full-time

• Provide guidance and share knowledge on Health & Safety practices with relevant departments.
• Conduct regular site inspections to ensure that policies, procedures, laws, and regulations are properly complied with.
• Keep up to date with new health and safety legislation and any developments that affect the company.
• Investigate the accident and recommend for improvement plan.
• Manage the agenda for the safety and environment committee meeting. Ensure that all pending issues are completed within the deadline.
• Participate on meetings when required to report on relevant health & safety matters.
• Any other reasonable duties which may be required by management from time to time.
• QualificationsBachelors degree or higher in Occupational Health and Safety, or an equivalent qualification.
• Minimum of 3-5 years experience serving as a company-appointed Safety Officer.
• Fluent in English.
• Demonstrates strong creative thinking and innovative mindset.
• Skilled in facilitating meetings and strong ability to present in public forums.
• Contact: Sirinate (Mild) Email: [email protected]

Experience:

3 years required

Skills:

Data Entry, Accounting, English

Job type:

Full-time

• Provide support to in-geo HR operational processes, and ensure a consistently magical stakeholder experience (e.g. letter generation processes, government reporting, assist in preparation of statutory report filing, support authorised signatory process, handling benefits programs etc).
• Partner with cross functional teams and key stakeholders to execute and improve seamless operational processes to further company's guidelines/policies.
• Define and collect process metrics. Use insights gathered to scale existing processe ...
• Analyze historical utilization data to identify patterns, bottlenecks, and seasonal fluctuations, providing actionable insights to leadership.
• Maintain process documentation for all processes, training colleagues where required.
• Operate a process of highly-reliable data entry around employee information, customer-friendly resolution of user enquiries, questions and issues.
• Act as a secondary POC on processes in APAC countries.
• RequirementsBachelor s degree of any field, Accounting degree or related is a plus.
• At least 3 years of HR operations experience (Process Management, HR Operations & Improvement).
• Knowledge of local labor laws and experience in preparation government reporting is highly desirable.
• Full professional proficiency in both English and Thai.
• Ability to create dashboards, analyse data, distill findings, and present information in an easily digestible manner to support data-driven decisions.
• Strong problem-solving ability.
• Demonstrated ability to keep information confidential and commitment to produce high quality work.
• Proficiency in Google Workplace, Adobe Acrobat, Workday.
• Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm s business contact number or business email address.Requisition ID: 111952In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Experience:

1 year required

Skills:

Legal

Job type:

Full-time

• Question and challenge others to get to the root of people and business issues.
• Coach and provide feedback to key stakeholders to help improve business efficiency.
• Facilitate and support business change and performance across supported group through the implementation of an effective people strategy, influence significant business decision through a close partnership with a team leader and her leadership team.
• Effectively administer the performance management process, including compensation planning, calibration sessions, and facilities line managers excellence in managing poor performers, recognizing high performers.
• Partner with Business leaders to understand current and future skill and capability needs.
• Support employee engagement strategies in response to business needs and employee survey feedback (EES/Pulse check).
• Requirements: Bachelor s or Master's Degree in business administration, human resources, or a relevant field.
• A minimum of 1-3 years of experience in HR management and administration.
• Knowledge of legal and practices related to day-to-day management of employees.
• Able to work successfully in a dynamic environment and comfortable to work with ambiguity and empowerment.
• Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.

Experience:

6 years required

Skills:

Legal, Teamwork, Research

Job type:

Full-time

• You will connect challenges to people solutions, swiftly addressing risks and opportunities with strategic insight.
• You will offer thought leadership to influence business decisions and align people programmes with organisational values.
• You will support managers in performance management, rewards, retention, and talent development.
• You will engage external agencies to resolve disputes and ensure legal compliance.
• You will promote inclusion, teamwork, and high performance.
• Manage Employee Relations and Labour Law Compliance.
• You will serve as the HR subject matter expert to ensure HR practice compliance with laws and policies, liaising with government agencies as needed.
• You will research, recommend, and execute policy changes in connection with labour relations to support business needs, while managing business impact and labour relations risks.
• You will educate employees and managers on legal guidelines, investigate violations, and interpret policies to address queries.
• You will foster innovation, encouraging technology adoption across all levels, embracing and promoting the philosophy that every Grabber is a technologist.
• You will lead AI-driven HR programs to enhance efficiency and employee experience.
• You will use generative AI tools to analyse data, automate tasks, and improve decision-making.
• You will champion HR innovation, positioning Grab as a leader in AI integration, enhancing productivity while maintaining a human touch in People business partnering.
• You will guide workforce planning, align resources with goals, and address skill gaps through training.
• You will oversee talent deployment and anticipate future needs.
• You will leverage HR analytics to assess trends, organisational health, and demonstrate People metrics' value.
• What Essential Skills You Will Need.
• Embody the principles of Heart, Hunger, Honour, and Humility that define a Grabber.
• 10 or more years of experience, with at least 6 years in human resource business partnering in industries such as FinTech, hyper-growth companies, or banking and finance.
• Great at talking to others and building trust and credibility across all levels.
• Proficiency in using HRIS systems, Power BI, GSuite applications, and generative AI tools.
• Comfortable working alone or with a team, and able to handle change and uncertainty with ease.
• Familiarity with employment laws and regulations in the markets we operate in.
• Fluency and knowledge of the cultural landscape in Southeast Asia/Asian markets are advantageous.
• Leadership and strategic thinking skills, with experience leading digital transformation or AI adoption in HR processes.
• Additional Information
• Life at Grab.
• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.
• What We Stand For at Grab.
• We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Experience:

3 years required

Skills:

Social media, Enthusiastic, English

Job type:

Full-time

• Source, recruit, and manage creators in the fashion category across platforms.
• Build strong relationships with creators and brand to support long-term collaboration.
• Match creators with suitable product categories and campaigns based on performance, audience, and content style.
• Grow creator's community and identify creator community's brand persona.
• Actively work and collaborate together with the cross-functional stakeholders to achieve greater impact on the platform.
• Plan strategically and analyze deeper partnership models beneficial for creators and platform.
• Maintain and cultivate the growth of TikTok creator towards performance goals, continues improvement of content for both live streaming and short video, maximizing the business as well as monetization growth.
• Collaborate with cross functional team teams (marketing, category, and performance) to brief creators and execute high-impact campaigns.
• Monitor and analyze creator performance metrics (CTR, GMV, ROAS, engagement,Join rate) to optimize campaigns.
• Roll out Genre campaign from end to end. Including timeline management and task allocation.
• Ensure content aligns with campaign objectives, brand tone, and platform best practices.
• Coach creators on storytelling, formats, hooks, and trends specific to family and parenting audiences.
• Stay updated on parenting trends, fashion consumer behaviors, seasonal campaigns.
• Provide insights and recommendations to improve creator strategies and product-market fit.
• Minimum Qualifications:Minimum Bachelor's Degree or above.
• Strong English proficiency and Thai language proficiency.
• 3+ years of KOL/Top Creator/Celeb Management experience in commercial roles related to e-commerce platforms, which scope includes but not only limited to Social Media, Talent Management, and MCN.
• Understand KOL and the media landscape in Thailand, exceptionally skilled at cultivating mature as well as up and rising creators KOLs, with proven successful case(s).
• Preferred Qualifications:Be enthusiastic, responsible, result-driven and efficient, can work under pressure.
• Outstanding communication skills, presentation and problem-solving, enjoy communication with users and deliver daily support with strong user-driven mindset.
• Strong planning skills for online & offline campaigns, creative and good at brain-storming.
• E-commerce background is a plus.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

3 years required

Skills:

Compliance, Teamwork, Industry trends

Job type:

Full-time

• Develop comprehensive training materials and programs tailored to the needs of telemarketing staff, focusing on sales techniques, product knowledge, and compliance.
• Conduct onboarding training for new recruits and ongoing training sessions for existing staff to enhance their skills.
• Utilize a variety of coaching techniques such as role-playing, active listening, and one-on-one feedback sessions to support under performing and new recruited TMRs in achieving their full potential.
• Hold regular coaching sessions to provide personalized feedback based on performance metrics and recorded calls.
• Provide specific guidance and constructive feedback to help TMRs improve their performance.
• Monitor and evaluate agent performance through call reviews, metrics analysis, and direct observation.
• Identify areas for improvement and create customized development plans for individual agents, focusing on setting and achieving personal goals.
• Foster a positive and motivating work environment that encourages teamwork, collaboration, and a growth mindset.
• Recognize and reward top performers and promote a culture of continuous improvement and learning.
• Implement ongoing training programs that focus on enhancing specific skills such as objection handling, sales pitches, and customer relationship management.
• Establish a peer feedback system to enable team members to learn from one another.
• Maintain accurate records of training sessions, performance metrics, and progress evaluations to track the effectiveness of coaching strategies.
• Provide regular reports to management on agent performance and training outcomes.
• Ensure that all telemarketers are compliant with company policies and relevant regulations, and that they understand ethical sales practices.
• Stay informed about industry trends and best practices to continually enhance the training curriculum.
• Skills.
• Strong coaching and mentoring abilities with a focus on individual and team development.
• Exceptional communication and interpersonal skills to motivate and engage team members.
• Proficiency in analyzing performance metrics and using data to inform coaching strategies.
• Ability to adapt coaching styles to meet the diverse needs of team members.
• Proficient with telemarketing software and CRM systems.
• Experience.
• Minimum of 3-5 years of experience in telemarketing, sales, or customer service roles.
• Previous supervisory or training experience in a telemarketing environment is preferred.
• Bachelor s degree in Marketing, Communications or related field.
• Learn to know, fast learning and proactive person.
• Motivated self-starter with a passion for teaching and developing others.
• Strong leadership qualities with a solutions-oriented approach.
• Positive attitude and resilience in a high-paced, results-driven environment.

Experience:

3 years required

Skills:

Project Management, English

Job type:

Full-time

• Develop annual training roadmap aligned with retail, franchise, wholesale business priorities.
• Design and deliver training programs covering product knowledge, selling skills, consumer service, retail operation, VM and leadership development.
• Localize global/SEA training frameworks to meet the needs of the Thai market.
• EXECUTION & DELIVERY.
• Conduct engaging training sessions for retail staff in both class room and in store training, customers service, and partners staffs (in-person, virtual, and blended formats).
• Support new store openings, team building and key launches with tailored training programs.
• Develop e-learning modules, playbooks, and digital assets to drive continuous learning.
• PERFORMANCE & IMPACT.
• Partner with retail operations and sales leaders to track training effectiveness through operation scorecard and consumer satisfaction (NPS).
• Conduct post-training evaluations and implement improvements to maximize learning impact.
• STAKEHOLDER MANAGEMENT.
• Collaborate with Retail, Franchise, Wholesales, and Marketing teams to ensure training is business-relevant and impactful.
• Act as the key contact point with SEA and Global Training teams to adopt best practices.
• Build strong relationships with partners, and key accounts when training support is required.
• TALENT DEVELOPMENT.
• Support the identification and development of future leaders in retail.
• Mentor and coach store managers, supervisors, and trainers to drive a culture of high performance and growth mindset.
• KNOWLEDGE, SKILLS AND ABILITIES.
• 3-5 years of experience in Product Training, ideally within a multi-country retail or wholesale environment.
• Strong project management skills, with the ability to manage multiple stakeholders and priorities.
• Strategic thinker with an eye for detail and execution excellence.
• Ability to translate global direction into effective local activation.
• Experience managing external partners or agencies.
• Strong analytical skills to measure impact and drive continuous improvement.
• Excellent communication and collaboration skills.
• Excellent command of English, both written and verbal.
• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
• CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
• BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
• JOB TITLE: Manager, Training BRAND: LOCATION: Bangkok TEAM: Sales STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 535373 DATE: Nov 26, 2025

Experience:

5 years required

Job type:

Full-time

• HR Business Partner - Global E-Commerce Operations - Bangkok
• Bangkok
• Employment Type
• Regular
• Job Code
• A153330
• This Global E-Commerce Operations team plays a crucial role in onboarding sellers, driving and empowering business growth, enhancing user experience, and ensuring efficient operations and sales support.
• We are on a mission to reshape the E-commerce landscape and here's a unique opportunity for a seasoned Human Resources Business Partner to support our business teams do just that. You will be responsible for performance reviews, learning and development, and employee retention while also improving existing processes and procedures while collaborating with key stakeholders across the business. This role will actively participate in translating business plans into talent, engagement, and organization plans. Our HRBPs uniquely partner with our Talent Acquisition team to support the growth of the organization ranging from headcount planning and conducting interviews.
• Partner with your business unit and ensure a deep understanding of business strategy and implement high-quality HR practices within the team.
• Coach and mentor business leaders to help build a strong community that will improve the development of the business.
• Collaborate with stakeholders and leadership and provide HR guidance when appropriate; including staffing, talent development, performance management, and employee relations.
• Be the ambassador for the TikTok organizational culture as well as plan and implement activities to continue to drive employee engagement.
• Manage HR operation activities when in needs
• Manage employee disciplinary issues and provide advice to business leaders on ways to manage each case.
• Assist with recruitment efforts when necessary to ensure continued growth and success of the business.
• Minimum 5 years of Human Resources working experience
• Strong written and spoken English
• Comprehensive HR knowledge, especially hands-on experience in employee relations and performance management
• Have in-depth knowledge of compliance and labor laws
• Highly organized and self-sufficient
• BA/BS degree preferred
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

1 year required

Skills:

Contracts, Teamwork

Job type:

Full-time

• Communicating new hires, internal functions and SEA HR-Shared Services for company and position details of new hires before onboarding date.
• Preparing/gathering hiring documents to new hires, including contracts, hiring documents and pre-employment verification.
• Supporting other recruitment tasks including activities and projects.
• QualificationsBachelor s degree in human resources, BBA or related fields.
• 0-1 years of experience in recruitment or related fields.
• Ability to work with sensitive and confidential information.
• Good verbal and written communication skills.
• Good organizational and time management skills.
• Strong teamwork skills.
• Requisition ID: 103548In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Experience:

3 years required

Skills:

Research, Microsoft Office, Excel

Job type:

Full-time

• Own and Deliver High-Impact OD & Talent Projects: Participate in the end-to-end design and execution of key OD & Talent initiatives.
• Turn Data and Insights into Actionable Solutions: Conduct internal and external research, analyse employee data, and help translate insights into meaningful strategies and solutions.
• Partner and Communicate with Stakeholders: Prepare clear communication materials, presentations, and updates for stakeholders to ensure everyone is on the same page and ...
• Why This Role is Exciting Gain deep exposure to OD & Talent Management beyond execution including design, decision-making, and stakeholder influence.
• Opportunity to lead workstreams and contribute ideas, not just follow instructions.
• Ideal for candidates who aspire to grow into OD, Talent, or broader People leadership roles.
• Your work will directly influence talent pipelines and organisational effectiveness.
• Requirements: A Bachelor s degree in any discipline.
• At least 3 years of working experience; experience in consulting, FMCG, fast-paced MNCs is a plus.
• Strong communication and interpersonal skills, with the ability to engage confidently with different stakeholders.
• A collaborative spirit and the ability to work well in a team.
• A curious mind with strong analytical and problem-solving skills.
• A can-do attitude with the ability to manage time and priorities effectively in a fast-paced environment.
• Eagerness to learn, grow, and take on new challenges.

Experience:

2 years required

Skills:

Branding, Social media, Adobe Photoshop, English

Job type:

Full-time

• Create and manage recruitment marketing content for various platforms (social media, job boards, career fairs, etc.).
• Coordinate with the recruitment team to identify key messaging and success stories that highlight the company culture.
• Maintain and update the company's career page with fresh content, employee testimonials, and open positions.
• Produce and edit videos and visual content to promote our employer brand.
• Design digital and print materials using Canva (Adobe Creative Suite experience is an advantage).
• Internal Communications Create and manage internal communications content, such as newsletters, event announcements, and HR updates.
• Coordinate with internal teams to ensure clear, consistent, and engaging communication.
• Collaborate with cross-functional teams to promote a positive workplace culture.
• Maintain content calendars and ensure timely delivery of communications.
• Support the planning, coordination, and execution of employee engagement events and activities.
• Assist in creating surveys, feedback forms, and post-event evaluations.
• Coordinate with external vendors, suppliers, and service providers for events.
• To qualify for the role, you must haveBachelor s degree in Human Resources, Communications, Marketing, or related fields.
• 0-2 years of relevant experience in HR, communications, marketing, or event coordination (fresh graduates are welcome).
• Proficient in Canva; experience with Adobe Photoshop, Illustrator, Premiere Pro, or other design/video editing tools is a plus.
• Strong communication skills in both Thai and English (verbal and written).
• Detail-oriented with good organizational and time management skills.
• Creative mindset with the ability to propose new ideas and solutions.

Experience:

5 years required

Job type:

Full-time

• Manage the planning and implementation of Key People Initiatives including but not limited to Talent Management, Manpower Planning, and Organisational Development, as well as all associated administrative duties.
• Collaborate with Reg / Local stakeholder for annual talent review process, analyse and report key metrics, set guidelines for the talent cycle and ensure consistent execution across the business and regions.
• Monitor progress, assess people initiative effectiveness through feedback and data c ...
• Analyse data to identify trends, opportunities, and challenges. Serve as a business analyst to consolidate data across markets, sharing meaningful insights with stakeholders.
• Requirements: Bachelor s degree with 2-5 years of relevant HR or management consulting experience, with a specialisation in one of the domain practices - Talent Development, Key Talent Strategies, Performance & Rewards, Engagement.
• Strong analytical and strategic thinking skills: Quickly evaluates situations, combines strong business judgement and people intuition to reach well-founded decisions.
• Strong stakeholder management and communication (verbal and written) skills, ability to foster relationships, and work collaboratively across different seniority levels within Shopee.
• Able to work at pace while maintaining appropriate attention to detail and standards.
• Comfortable to work with ambiguity and empowerment.
• Proficiency in manpower planning and analytics experience is a plus.