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Experience:

2 years required

Skills:

English

Job type:

Full-time

• สรรหา, ติดต่อ ประสานงานกับฝ่ายต่างๆที่เกี่ยวข้องกับงาน ทั้งภายใน และภายนอก รับผิดชอบงานตามที่ได้รับมอบหมายจากทีมและหัวหน้างาน.
• ประชุมทีมเพื่อรับงาน ติดตามงานและสรุปงานที่ได้รับมอบหมาย.
• ติดต่อประสานงานกับฝ่ายต่างๆของบริษัท (ทั้งภายในและภายนอก).
• สรรหา ติดต่อ ประสานงานกับ Supplier เพื่อผลิตงานตามที่ Creative & Dessigner คิดมา เช่นงานโครงสร้าง กิจกรรม บุคลากร สถานที่ อาหาร ฯลฯ ให้ตรงตามความต้องการและวัตถุประสงค์ของงา.
• หาข้อมูลและราคาต่างๆเพื่อใช้ในการจัดงาน จัดกิจกรรม.
• ช่วยเหลืองานตอน Set up, วันงานจริง และตอนเก็บงาน.
• รวบรวมเอกสาร และทำเรื่องเบิกจ่ายเงินทดรองทุกครั้งหลังเสร็จงานภายใน 5 วัน.
• ไม่จำกัดเพศ.
• มีประสบการณ์ในตำแหน่ง Co-Producer / Coordinator ในบริษัท Event Organizer อย่างน้อย 2 ปีขึ้นไป.
• รักงานบริการ คล่องแคล่ว รับผิดชอบ แก้ปัญหาได้ กล้าคิด กล้าพูด มีความมั่นใจ แก้ปัญหาเฉพาะหน้าได้ดี มีมนุษยสัมพันธ์ เดินทางต่างจังหวัด ยืดหยุ่นเรื่องเวลาทำงาน.
• ทันสมัย ตามข่าว updated ตัวเองตลอดเวลา.

Experience:

2 years required

Skills:

Compliance, Multitasking, Opera

Job type:

Full-time

• Liaise with all departments to ensure smooth and coordinated operations.
• Personally welcome and escort VIP guests; authorize courtesies and ensure VIP room inspections with Housekeeping.
• Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.
• Ensure efficient and professional check-in and check-out experiences.
• Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.
• Supervise and support the Front Office team; conduct daily briefings and monitor service standards.
• Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.
• Manage full-house situations and coordinate guest relocations when necessary.
• Oversee lobby and driveway operations, ensuring accessibility, safety, and guest comfort.
• Log and report all security incidents and emergencies; ensure safety procedures are followed.
• Conduct Night Audit processes and ensure compliance with hotel standards.
• Communicate key operational updates and guest feedback to the Rooms Division Manager.
• Maintain knowledge of hotel facilities, F&B outlets, and emergency procedures.
• QualificationsPrevious Duty Manager experience, preferably within a hotel environment.
• Exceptional communication and interpersonal skills to build strong rapport with guests and colleagues.
• Confident and proactive problem-solver with strong conflict resolution abilities.
• Excellent time management and multitasking skills in a fast-paced service environment.
• High attention to detail with a genuine commitment to delivering 5-star service.
• Experience with Opera PMS is preferred; First Aid and CPR certification is an advantage.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

Experience:

1 year required

Skills:

High Responsibilities, English

Job type:

Full-time

• UnionSpace กำลังมองหาผู้ที่มีความกระตือรือร้นและพร้อมเรียนรู้
• เพื่อร่วมงานในตำแหน่ง Business Services Officer ซึ่งจะดูแล
• งานบริการธุรกิจหลากหลายด้าน เช่น การจดทะเบียนบริษัท
• วีซ่าและใบอนุญาตทำงาน บริการสำนักงาน ใบอนุญาตต่างๆ
• งานนำเข้า-ส่งออก BOI และบริการด้านองค์กรอื่นๆ.
• ตำแหน่งนี้เหมาะสำหรับผู้ที่ชอบเรียนรู้สิ่งใหม่ แก้ไขปัญหา
• ประสานงานกับผู้คน และสามารถทำงานในสภาพแวดล้อม
• ที่รวดเร็วได้ หลายส่วนของงานสามารถสอนได้ สิ่งสำคัญที่สุด
• คือทัศนคติ ความรับผิดชอบ และความพร้อมในการเติบโตไปกับทีม.
• ดูแลและสนับสนุนงานบริการธุรกิจต่างๆ ของบริษัท
• เช่น จดทะเบียนบริษัท วีซ่าและใบอนุญาตทำงาน
• ใบอนุญาตต่างๆ HR support และบริการอื่นๆ ที่เกี่ยวข้อง
• จัดเตรียมเอกสารและข้อมูลเพื่อสนับสนุนทีมขายและขั้นตอน
• onboarding ลูกค้า
• ประสานงานและติดตามกระบวนการทำงานภายใน เช่น อีเมล
• การติดตามเอกสาร และอัปเดตข้อมูลในระบบ
• ติดต่อและประสานงานกับลูกค้า โดยเฉพาะลูกค้าต่างชาติ
• เกี่ยวกับเอกสาร ความคืบหน้า และข้อมูลที่เกี่ยวข้อง
• เดินทางไปหน่วยงานราชการและองค์กรที่เกี่ยวข้อง
• เพื่อยื่นเอกสาร ติดตามงาน หรือขอข้อมูล
• อัปเดตความคืบหน้างานอย่างสม่ำเสมอ เพื่อให้ทีมและฝ่ายขาย
• ทำงานสอดคล้องกัน
• ประสานงานกับทีมภายใน พาร์ทเนอร์ภายนอก และเจ้าหน้าที่รัฐ
• เพื่อให้งานดำเนินได้อย่างราบรื่น
• ดูแลงานธุรการและงาน operation อื่นๆ ตามที่ได้รับมอบหมาย
• ตำแหน่งที่ 1: Business Services Officer
• (Personal Assistant Background / เหมาะสำหรับผู้ที่มีพื้นฐาน
• Personal Assistant)
• เคยทำงานด้าน Personal Assistant, Executive Assistant
• หรือสายงานใกล้เคียง
• อายุ 25-55 ปี
• ปริญญาตรีทุกสาขา
• หากมีประสบการณ์ด้าน PA, EA, Admin, Coordinator,
• Customer Service หรือสายงานที่เกี่ยวข้อง จะพิจารณาเป็นพิเศษ
• มีทักษะการสื่อสารและการประสานงานที่ดี
• แก้ปัญหาเฉพาะหน้าได้ดี และใส่ใจรายละเอียด
• สามารถทำงานหลายอย่างพร้อมกันและทำงานได้ด้วยตัวเอง
• หากสื่อสารภาษาอังกฤษได้ จะพิจารณาเป็นพิเศษ
• ทัศนคติที่ดีและความพร้อมในการเรียนรู้ สำคัญกว่าประสบการณ์ตรง
• ตำแหน่งที่ 2: Business Services Officer
• (Related Service Background Preferred /
• เหมาะสำหรับผู้ที่มีพื้นฐานด้านบริการธุรกิจ)
• อายุ 25-55 ปี
• ปริญญาตรี สาขาบริหารธุรกิจ นิติศาสตร์ ธุรกิจระหว่างประเทศ
• หรือสาขาที่เกี่ยวข้อง
• หากมีประสบการณ์หรือพื้นฐานด้านใดด้านหนึ่งต่อไปนี้
• จดทะเบียนบริษัท
• วีซ่าและใบอนุญาตทำงาน
• BOI / ส่งเสริมการลงทุน
• Corporate Secretary
• Licensing & Compliance
• Import-Export / FDA
• สามารถสื่อสารกับลูกค้าและหน่วยงานราชการได้อย่างมืออาชีพ
• มีทักษะการจัดการงานและการแก้ปัญหาที่ดี
• สามารถจัดการเอกสารและงานด้าน compliance ได้
• หากสื่อสารภาษาอังกฤษได้ จะพิจารณาเป็นพิเศษ
• มีความกระตือรือร้นในการเรียนรู้และพัฒนาความรู้ด้านบริการธุรกิจหลายด้าน
• มีทัศนคติที่ดี พร้อมเรียนรู้ พัฒนาตัวเองและพร้อมเติบโตไปกับทีม
• เป็นคน proactive ชอบเรียนรู้สิ่งใหม่ ปรับตัวได้ดี มีความรับผิดชอบ
• และจัดการงานได้ดี
• สามารถทำงานหลายอย่างพร้อมกัน และบริหารลำดับความสำคัญ
• ของงานได้
• มีทักษะการสื่อสารและการประสานงานที่ดี
• ทำงานร่วมกับทีมได้ดี และพร้อมสนับสนุนงานหลากหลายด้าน
• ละเอียดรอบคอบ และสามารถทำงานภายใต้เวลาที่กำหนดได้
• ประกันสังคม
• วันลาพักร้อน และวันหยุดนักขัตฤกษ์
• โบนัสตามผลงาน
• โอกาสเติบโตในสายงาน
• สภาพแวดล้อมการทำงานแบบมืออาชีพ
• วันจันทร์ - ศุกร์ เวลา 09.00 - 18.00 น.
• เข้างานวันเสาร์ 1 ครั้ง/เดือน
• สถานที่: สุขุมวิท 39 หรือสุขุมวิท 63 กรุงเทพมหานคร (Onsite)
• ส่ง CV / Resume (ภาษาอังกฤษ, PDF) มาที่
• [email protected]
• [email protected].
• หัวข้ออีเมล: Application for Business Services Officer .

Experience:

5 years required

Skills:

Analytical Thinking, Work Well Under Pressure, English

Job type:

Full-time

• Prepare, review, and manage documents for executive use, including meeting agendas, minutes, reports, presentations, and correspondence.
• Coordinate and manage executives schedules, appointments, meetings, and business travel arrangements.
• Act as a key point of contact between executives, internal departments, and external parties, ensuring effective communication and follow-up.
• Assist in planning, organizing, and supporting meetings, conferences, and corporate events.
• Handle confidential information with professionalism and discretion.
• Perform general administrative tasks such as filing, document control, expense coordination, and other duties as assigned by executives.
• Qualifications Bachelor's degree in any related field (Bachelor GPA > 2.70, Master GPA > 3.30).
• 3 - 5 years of work experience in a secretary, administrative, assistant, or related role.
• Knowledge in Sourcing, Purchasing and Procurement is an advantage.
• Good analytical thinking, attention to detail, and ability to work effectively in cross-functional teams.
• Proficient in using computer applications and standard office software.
• Service-minded, responsible, detail-oriented, and able to work well under pressure. .
• Good command of English in written and verbal (3rd language is an advantage.).
• Willing to work onsite at SCG Packaging PCL. (Bangsue, Bangkok).
• Contact: Pupat (Mac) Email: [email protected]

Experience:

2 years required

Skills:

Able to work as a shift, Good Communication Skills, English

Job type:

Full-time

• Strong leadership and team management skills with the ability to inspire and guide staff.
• Proven experience in hospitality, customer service, or restaurant management.
• Solid understanding of restaurant operations, including scheduling and supply management.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Basic financial and administrative knowledge (inventory, cost control, budgeting).
• High attention to detail and commitment to premium service standards.
• Basic knowledge of fine dining service, including food service etiquette, cocktails, and wine.
• Ability to recommend food & beverage pairings to enhance guest experience.
• Flexible to work evenings, weekends, and public holidays.
• Fluency in English (additional languages are a plus, especially Chinese).

Experience:

2 years required

Skills:

High Responsibilities, Good Communication Skills, Fast Learner, Multitasking, English

Job type:

Full-time

• Monitor orders, shipments, and supplier timelines; flag issues before they escalate.
• Follow up proactively on emails, quotations, and inquiries from customers and suppliers.
• Prepare and review commercial documents quotations, purchase orders, invoices, delivery confirmations.
• Liaise with government agencies, lawyers, and accountants on corporate and regulatory matters.
• Coordinate business filings, licenses, permits, and compliance deadlines.
• Manage the CEO's calendar, travel logistics, and personal requests.
• Maintain organized records of customers, suppliers, and corporate documents.
• 2-4 years in business coordination, operations, or executive support.
• Strong written and verbal communication in Thai and English.
• Self-starter who structures their own day without waiting for direction.
• Excellent follow-through nothing slips through the cracks.
• Familiar with commercial documents (PO, invoice, packing list).
• Proficient in email, Microsoft Office / Google Workspace, and LINE.
• Background in import/export or food trading is a plus.
• Who You Are.
• Independent you identify what needs doing and do it.
• Reliable the CEO can trust things are handled without checking in.
• Discreet you treat business and client information with full professionalism.
• Adaptable comfortable in a small, fast-moving environment where not everything is spelled out.
• What We Offer.
• Salary THB 25,000 - 38,000 (commensurate with experience).
• Flexible working hours.
• Social security & group health insurance.
• Provident fund & lunch allowance.
• Annual leave.
• Employee discount on company products.
• Team outings and social gatherings.
• Performance-based bonus.
• How to Apply.
• Send your CV and a brief introduction to [email protected] with the subject line: "Personal Assistant to CEO - [Your Name]".

Experience:

2 years required

Skills:

Good Communication Skills, English

Job type:

Full-time

• Manage schedules, appointments for the director.
• Coordinate communications including emails, phone calls, and messaging.
• Assist with administrative and personal tasks for the director.
• Prepare reports, documents, presentations, and meeting notes.
• Coordinate with suppliers, contractors, clients, and external partners.
• Support project coordination and follow-up on ongoing tasks.
• Handle confidential information professionally and discreetly.
• Assist with social media coordination and basic content management when required.
• Organize files, records, invoices, and company documents.
• Run occasional errands and assist with ad-hoc duties as assigned.
• Thai Citizen.
• Bachelor s degree in any field.
• 0-2 years of relevant work experience preferred.
• Previous experience as a Personal Assistant, Executive Assistant, or Administrative Coordinator is an advantage.
• Strong organizational and multitasking skills.
• Excellent communication skills in English (spoken and written) TOEIC minimum 550.
• Proficient in Microsoft Office, Google Workspace, and basic digital tools.
• Ability to work independently and solve problems proactively.
• Professional, reliable, and detail-oriented personality.
• Strong time-management and coordination skills.
• Comfortable working with international clients and teams.
• Social media or content coordination experience is a plus.
• Preferred Skills.
• Experience in construction, real estate, or property renovation industries is a plus.
• Familiarity with scheduling tools and project coordination.
• Ability to prioritize tasks under pressure.
• Flexible and adaptable mindset.
• Working Details.
• Location: Bangkok, Thailand.
• Work-from-home based, full-time position with flexible working hours.
• Competitive salary based on experience.
• Opportunity to travel to London and work with an international construction and renovation company.
• How to Apply.
• Please submit your CV/resume along with a recent photo and a brief introduction about yourself at [email protected].
• Shortlisted candidates will be contacted for an interview.

Experience:

2 years required

Skills:

Problem Solving, English

Job type:

Full-time

• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• 2) Quality ManagementBe responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
• 3) Business Acumen and multiple programs / systemsProcess and record new transactions.
• For those with non-call resolution, will escalate the case in the tracking service request - Footprints program to Functional Unit.
• Must HaveBachelor's degree in any fields.
• Minimum 2 years' experience in insurance operations, customer services, call center or other related field.
• Nice to HaveInsurance product knowledge.
• Customer service managerial skill.
• Problem solving decision making.
• Collaboration Data protection are required.
• Able to communicate in English is plu.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us. Let's care for tomorrow.

Experience:

2 years required

Job type:

Full-time

• Manages the Guest Services team, interviews, trains and schedules the staff (Roster). Conducts Performance Evaluations and disciplines staff when needed.
• Coordinates and liaises with various departments to ensure the hotel provides highest level guest experiences.
• Prepares management reports.
• Personally, inspects VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience.
• Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess.
• Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information.
• Maintains high visibility in the lobby and front desk area and provides assistance to our guests in a pro-active way.
• Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company.
• Keeps management informed of guest and staff related incidents; represents senior management in their absence.
• Ensures areas under supervision are perfectly maintained; conducts routine inspections of Public areas and guest rooms; takes proactive steps to rectify any shortcomings.
• Maintains a strong network of useful contacts in the service industry. Works with Guest Relations Assistant Managers and Guest Relations Manager on a Global Level to learn from each others successes and failures to develop a consistent product company wide.
• Screens next day movements for special instructions to various departments.
• Ensures pending follow up action is communicated to the next shift.
• Coordinates and manages the day to day operations; ensure the Angel of the Day, VIP / applicable guest recognition programs are fully adhered to and running smoothly within the Hotel.
• Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage.
• Performs any other duties as assigned to him/her by management and is also able to work in all shifts.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
• Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
• Works harmoniously and professionally with co-workers and direct superior.
• Candidates must have a firm knowledge of hotel operations and must have 2 - 5 years of experience in Management in Rooms Division. Candidates must speak read and write Thai as well as being fluent in English. Must have the right to work in Thailand.
• Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.
• What You Will Bring.
• Candidates with a passion for excellence, expertise in Front Office Department and proven leadership experience are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Candidate should hold valid work authorization for Thailand.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

Experience:

1 year required

Skills:

Project Management, English

Job type:

Full-time

• Former Ivy League and Top 20 admissions officers to rigorously review and refine applications.
• Professors and PhD teaching fellows from leading universities to guide students through original, independent research with pathways to selective peer-reviewed publication or conference presentation.
• Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards.
• Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation.
• We re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.
• What are the main responsibilities for this role?.
• Coordinate, engage and facilitate the student s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap).
• You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team.
• Advise the team on possible value add solutions to support the student.
• Provide the global team insights into local cultural nuances and demands.
• Keep up to date on student s progress, and report back to the team regularly.
• Proactively manage and foresee issues by resolving complaints or escalations in a timely manner.
• What we are looking for?.
• 1-2 years experience in customer service, project management, account management or transferable role.
• Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability.
• High level of resilience and ability to thrive in a fast-paced startup environment.
• Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders.
• Outstanding organizational skills, with excellent written and verbal communication skills.
• Collaborative, with an openness to give and receive feedback.
• Why work for Crimson?.
• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work.
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year.
• Radical Candor is a feedback approach we live by.
• We re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!.
• If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!.
• Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.

Experience:

1 year required

Skills:

Business Statistics / Analysis, Management, Thai, English

Job type:

Full-time

• Communication Bridge: Translate and facilitate communication between the English-speaking Plant Manager and Thai employees/suppliers.
• Production Support: Assist in monitoring production schedules, particularly for CNC turning milling, and assembly lines.
• Quality & Documentation: Support Quality Management activities and handle industrial licensing, export documentation (e.g., Form CO), and supplier response reports.
• Operations Coordination: Assist in local procurement, logistics coordination, and administrative tasks related to factory licenses (e.g., Health Hazardous Business License).
• Direct Hire (No Fees!).
• Modern Culture: Dynamic & Inclusive team.
• Work-Life Balance: 1 Day Work-From-Home per week.

Experience:

1 year required

Skills:

Compliance, Corporate Law

Job type:

Full-time

• Coordinate and prepare agendas, materials, and documents for board and shareholders meetings.
• Ensure meetings and company actions comply with laws, regulations, and the company's Articles of Association.
• Record and prepare accurate minutes and resolutions of meetings.
• Manage and maintain corporate and share registration documents.
• Liaise with internal and external parties to support corporate governance and compliance activities.
• Qualifications: Bachelor's degree in Law, Business Administration, Political Science, Linguistics, or related field.
• Minimum GPA of 2.70.
• English proficiency: TOEIC score of at least 800 or equivalent (IELTS 6.5+, TOEFL 79+, BULATS 75+).
• At least 1-3 years of experience as a corporate secretary. (Fresh graduates are welcome to apply).
• Basic knowledge of corporate law and regulations concerning limited companies is a plus.
• Good command of written and spoken English.
• Strong attention to detail, organization, and communication skills.
• Ability to travel occasionally for off-site meetings, including upcountry locations.
• Contact: Samita (Mine) Email: [email protected]

Experience:

7 years required

Job type:

Full-time

• Lead and manage CX support teams to deliver high-quality customer service across all channels.
• Define and oversee CX support strategies, operating models, and service frameworks.
• Own service performance management, including SLAs, KPIs, CSAT, NPS, and escalation handling.
• Act as the key point of contact for senior stakeholders regarding CX support performance and issues.
• Drive root-cause analysis of major customer issues and implement sustainable improvements.
• Collaborate with IT, Digital, Product, and Operations teams to enhance customer journeys and support processes.
• Establish and maintain CX governance, policies, and standard operating procedures.
• Manage incident escalation, crisis handling, and customer communication during service disruptions.
• Coach, develop, and performance-manage CX support team members.
• Prepare executive-level reports and insights on CX performance, risks, and improvement roadmap.
• Bachelor s or Master s degree in Business, Management, Marketing, IT, or related fields.
• 7-12 years of experience in customer experience, service operations, or customer support roles.
• Proven experience managing teams and complex stakeholder environments.
• Strong leadership, communication, and decision-making skills.
• Solid understanding of CX frameworks, customer journey management, and service design.
• Experience with CRM platforms, ticketing systems, and CX analytics tools.
• Ability to manage escalations and operate under pressure.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Shape the future with confidence.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Experience:

2 years required

Skills:

XML, Spanish, English

Job type:

Full-time

• São Paulo 7:00 AM - 4:00 PM.
• Mexico City 4:00 AM - 1:00 PM.
• Buenos Aires 7:00 AM - 4:00 PM.
• Bogotá 5:00 AM - 2:00 PM.
• Lima 5:00 AM - 2:00 PM.
• Santiago 6:00 AM - 3:00 PM.
• Monterrey 4:00 AM - 1:00 PM.
• Caracas 6:00 AM - 3:00 PM.
• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
• Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights.
• Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
• Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
• Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement.
• Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
• Handling customers with a consummately professional attitude.
• Other tasks assigned by the CEO and Management.
• Required Skills and Experience.
• 2+ years of related Customer Support experience.
• Spanish and English Speaking - Must.
• Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Understanding of common operating systems (Windows, MacOS) and Software applications.
• Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred.
• Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar.
• Able and comfortable working in the time allocation.
• Proven leadership skills in both independent and team environments.
• High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence.
• Demonstrated success in a B2B sales environment.
• A degree in Computer Science, Information Technology, or a related field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.
• Working with Manatal.
• This role is based at our Bangkok office in the heart of the city center.
• As a team of diverse cultures and nationalities, English language proficiency is required.
• We enjoy collaborating in person and the team is working on-site.
• Why you'll enjoy working with Manatal.
• Well-funded start-up backed by Surge & Sequoia.
• Be part of one of the fastest-growing B2B SaaS start-ups in the region.
• You will be collaborating with talented individuals in the industry.
• Join a lively and highly international team.
• Indulge in a challenging and innovative working culture.
• Attractive medical healthcare plan.
• Personal development allowance.
• 2 weeks of work from anywhere per year.
• Regular fun team-building activities.
• Company trip.
• Apply on our Careers Page.
• If you are a fit for this role and are excited to join Manatal, please follow this link to apply: https://www.careers-page.com/manatal/job/L6R95RR5.
• Watch our Demo
• https://www.youtube.com/watch?v=-GG1GqXkAKQ.
• Manatal Hiring.
• At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

Experience:

1 year required

Skills:

Express, Assurance, Compliance

Job type:

Full-time

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

Experience:

2 years required

Skills:

English

Job type:

Full-time

รับผิดชอบควบคุมดูแล และบริหารจัดการความเรียบร้อยรายวันของการปฏิบัติงานทัวร์ รวมถึงการจัดสรรทรัพยากร (รถและมัคคุเทศก์) ให้มีประสิทธิภาพ เพื่อสนับสนุนการพัฒนาคุณภาพการให้บริการ (Service Quality) ตามเป้าหมายขององค์กร และแก้ไขปัญหาหน้างานเพื่อให้ลูกค้าได้รับประสบการณ์ที่ดีที่สุด.

Experience:

6 years required

Skills:

Microsoft Office, Excel, YouTube, English

Job type:

Full-time

• Manage calendars and schedules for executives, ensuring efficient time management.
• Coordinate and prepare for meetings, including agendas, materials, and follow-ups.
• Arrange travel logistics, including visas, flights, hotels, transportation, and meals.
• Prepare and submit accurate and timely expense reports.
• Draft, format, and proofread internal and external communications, such as memos, emails, presentations, and reports.
• Act as a liaison between executives, managers, employees, and external partners, prioritizing and redirecting matters promptly as needed.
• Keep senior managers informed of time-sensitive and priority issues, ensuring appropriate follow-up.
• Prepare weekly, monthly, or quarterly reports as required.
• Handle personnel-related tasks, including TH visa processing, 90-day reports, and tax returns.
• Organize and lead team communications to ensure alignment and transparency.
• Plan and execute team-building activities, offsite events, and celebrations to foster engagement and collaboration.
• Support initiatives that promote a positive and inclusive work environment.
• Partnering with people team functions to deliver programs at scale.
• Collaborate with leadership to identify opportunities and drive initiatives that enhance employee experience and engagement.
• Work closely with the EA team to align executive schedules and priorities.
• Support cross-department meetings, events, and projects, ensuring smooth communication across teams and locations while considering global calendars and time zones (e.g., Tech-Product events at Agoda s Singapore office).
• Serve as the point of contact for Agoda s Tech department, managing internal and external stakeholders to streamline workflows and priorities.
• At least 6 years of experience in a similar role, providing executive-level administrative support in a fast-paced environment.
• Candidates must hold Thai nationality.
• Experience supporting Tech Executives (highly desirable).
• Familiarity with IT operations and a tech-driven work environment.
• Proven ability to support multiple leaders simultaneously.
• Strong calendar management skills, with the ability to prioritize, troubleshoot, and make scheduling decisions independently (experience with Outlook preferred).
• Excellent verbal and written communication skills in both English and Thai; proficiency in additional languages is a plus.
• Highly organized with exceptional time management skills and the ability to work autonomously.
• High level of discretion and the ability to handle sensitive information with confidentiality.
• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Confident communicator with the ability to build relationships and interact comfortably with senior stakeholders.
• Strong writing, editing, and proofreading skills.
• Resourceful problem-solver with a proactive mindset and sense of urgency.
• Highly flexible with ability to work with other EAs, different teams across the company, and sister companies to achieve the desired outcomes.
• Experience in planning and executing team events or engagement activities is a strong advantage.
• Bachelor s degree in HR, Business, or a related field is preferred.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

2 years required

Skills:

Problem Solving, Excel, English

Job type:

Full-time

• Customer Services.
• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• Quality Management.
• Be responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.Provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth.
• Handle difficult special calls and solve other issues escalated by agents follow up with various departments on problem solving or information sharing if needed.
• Ensure performance and take timely action to drive the continuous customer service satisfaction improvement.
• Incoming cases and calls monitoring and job assignment including calls and email.
• Must HaveBachelor's degree in any fields.
• At least 2 years in customer service, call centre experience from health and general insurance.
• Good communications skills both written and spoken Thai and English.
• Excellent customer service mind and Self-motivated.
• Nice to HaveGood Influencing, negotiating, presentation and motivation skills.
• The Knowledge of insurance operations and processes will be the advantage.
• Good computer knowledge and skills including Microsoft word/ excel, and database management.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us. Let's care for tomorrow.

Experience:

2 years required

Job type:

Full-time

• Provide day-to-day customer experience support across multiple channels (e.g. call center, email, chat, digital platforms).
• Handle and resolve customer issues, inquiries, and complaints in a timely and professional manner.
• Analyze customer feedback, tickets, and service data to identify recurring issues and improvement opportunities.
• Coordinate with internal teams (IT, Operations, Product, Marketing) to support issue resolution and service enhancements.
• Support CX process documentation, service workflows, and standard operating procedures (SOPs).
• Assist in monitoring service performance against SLAs, KPIs, and CX metrics (e.g. CSAT, NPS).
• Prepare reports and insights for stakeholders on customer experience trends.
• Support CX initiatives, pilots, and improvement projects as assigned.
• Bachelor s degree in Business, Marketing, Communications, IT, or related fields.
• 2-5 years of experience in customer support, service operations, or CX-related roles.
• Strong communication and problem-solving skills.
• Experience working with CRM, ticketing, or customer support systems.
• Ability to work in a fast-paced, client-facing environment.
• Good analytical skills with attention to detail.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Shape the future with confidence EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Experience:

1 year required

Job type:

Full-time

• Job Number26061563
• LocationCourtyard by Marriott Bangkok, 155/1 Soi Mahadlekluang 1 Ratchadamri Road, Bangkok, Bangkok, Thailand, 10330
• ScheduleFull Time
• Located Remotely?N
• Position Type Non-Management
• POSITION SUMMARY - F&B and Event Service Expert.
• Our jobs aren t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests experience is well taken care of from start to finish. Whether setting tables and event materials communicating with the kitchen, interacting, and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
• Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
• PREFERRED QUALIFICATIONS.
• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.
• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• At Courtyard, we re passionate about better serving the needs of travelers everywhere. It s what inspired us to create the first hotel designed specifically for business travelers, and it s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
• In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.